.Net Architect

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

#HiringAlert

We are looking " Oracle APEX " for Reputed Client @ Permanent Role.

Must Have Skills:

1.Experience in Oracle APEX, SQL / PLSQL concepts, collections, function, procedure, package and types - Mandatory

2. Experience in JASPER / OBIEE reports

Good To Have Skills:

1.Knowledge in Oracle Forms and Reports, JavaScript, HTML, CSS or any other web-based programming language is added advantage (Optional)

2.Key Responsibilities: Design develop test and implement features and code using Oracle Application Express APEX

3. Perform requirements analysis development design test and deployment of custom Oracle applications.

4. Writing SQL queries Views Materialized views PLSQL procedures functions packages triggers cursors collections Ref cursor cursor variables System reference cursor Dynamic SQL

5. Debug code and maintain PL SQL procedures and functions.

6.Optimize existing applications and scripts for both usability and performance.

7. Adherence to policies processes and procedures within your areas of responsibility

8.Evaluate new features and technologies overseeing their implementation into the environment as appropriate.

9.Ability to prioritize, manage, deliver and report on multiple projects simultaneously highly motivated and able to work against aggressive deadlines schedules.

Professional Attributes:

1. Ability to work with minimal supervision.

2. Exhibits strong ethics, positive attitude, and calm demeanor under pressure.

3. Flexible, organized and possesses the ability to work in a fast-paced environment.

Location : Chennai

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

Responsibilities:

●       Studying, transforming, and converting data science prototypes

●       Deploying models to production

●       Training and retraining models as needed

●       Analyzing the ML algorithms that could be used to solve a given problem and ranking them by their respective scores

●       Analyzing the errors of the model and designing strategies to overcome them

●       Identifying differences in data distribution that could affect model performance in real-world situations

●       Performing statistical analysis and using results to improve models

●       Supervising the data acquisition process if more data is needed

●       Defining data augmentation pipelines

●       Defining the pre-processing or feature engineering to be done on a given dataset

●       To extend and enrich existing ML frameworks and libraries

●       Understanding when the findings can be applied to business decisions

●       Documenting machine learning processes

Basic requirements: 

●       4+ years of IT experience in which at least 2+ years of relevant experience primarily in converting data science prototypes and deploying models to production

●       Proficiency with Python and machine learning libraries such as scikit-learn, matplotlib, seaborn and pandas

●       Knowledge of Big Data frameworks like Hadoop, Spark, Pig, Hive, Flume, etc

●       Experience in working with ML frameworks like TensorFlow, Keras, OpenCV

●       Strong written and verbal communications

●       Excellent interpersonal and collaboration skills.

●       Expertise in visualizing and manipulating big datasets

●       Familiarity with Linux

●       Ability to select hardware to run an ML model with the required latency

●       Robust data modelling and data architecture skills.

●       Advanced degree in Computer Science/Math/Statistics or a related discipline.

●       Advanced Math and Statistics skills (linear algebra, calculus, Bayesian statistics, mean, median, variance, etc.)

Nice to have

●       Familiarity with Java, and R code writing.

●       Exploring and visualizing data to gain an understanding of it, then identifying differences in data distribution that could affect performance when deploying the model in the real world

●       Verifying data quality, and/or ensuring it via data cleaning

●       Supervising the data acquisition process if more data is needed

●       Finding available datasets online that could be used for training

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers.

Greetings for the Day!!!

Please find below the details of the position. 

• Experience working as a Salesforce developer.  
• Proven experience in developing Salesforce applications and interfaces. 
• Salesforce and/or full-stack development 
• Salesforce lightning is a must.
• Proven and strong development experience in APEX, Visualforce, REST, SOAP/WSDL, SQL and system interfaces.

Responsibilities:

• To create new Exclusive Distributor
• Research & identify new market opportunities
• Maintain smooth relationship with the customer & be ready to fulfill their needs effectively.
• Setting new goals & new strategies to run the business & revenue growth.
• Arrange business meetings with prospective clients
• Promote the company’s products/services

Requirements:

• Bachelor’s Degree preferred
• Experience required at least 1-2 years in related field
• Strong convincing power
• Representative skill with communication
• Self-motivated & the ability to be motivated by target

About us: Nexopay helps transforming digital payments and enabling instant financing for parents, across schools and colleges world-wide.

Responsibilities:

• Work with stakeholders throughout the organisation and across entities to identify opportunities for leveraging internal and external data to drive business impact
• Mine and analyze data to improve and optimise performance, capture meaningful insights and turn them into business advantages
• Assess the effectiveness and accuracy of new data sources and data gathering techniques
• Develop custom data models and algorithms to apply to data sets
• Use predictive modeling to predict outcomes and identify key drivers
• Coordinate with different functional teams to implement models and monitor outcomes
• Develop processes and tools to monitor and analyze model performance and data accuracy

Requirements:

• Experience in solving business problem using descriptive analytics, statistical modelling / machine learning
• 2+ years of strong working knowledge of SQL language
• Experience with visualization tools e. g., Tableau, Power BI
• Working knowledge on handling analytical projects end to end using industry standard tools (e. g., R, Python)
• Strong presentation and communication skills
• Experience in education sector is a plus
• Fluency in English

What you need to have:

• Proven experience as a Sales Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
• Thorough understanding of marketing and negotiating techniques
• Passion for sales
• Self-motivatation with a results-driven approach
• Aptitude in delivering attractive presentations    

We're looking for a React Developer to join our growing frontend team.

As a React Developer, you will help develop the next generation of our apps using tools such as React.js, Redux, Saga, Thunk and Webpack. You should be familiar with React and its ecosystem. Past experience with a React codebase is a requirement.

We're looking for someone who is comfortable with a fast-moving environment and can learn quickly.

• Develop new components and features for our frontend app(s)
• Write, audit, and improve our test coverage
• Document and refactor our frontend codebase
• Profile and improve our frontend performance
• Write about your work and contribute back to open source

While these requirements are a guideline, feel free to apply even if you don't meet some of these.

• 3+ years’ experience working with a Javascript framework, preferably React
• In-depth understanding of Javascript, the DOM, and relevant concepts
• In-depth understanding of Redux/React Hooks/Saga/Thunk
• Proficiency with browser based debugging and performance testing
• Understanding of progressive web apps
• Experience with a testing framework (Jest/Mocha)
• Experience using Git
• Excellent communication skills, both written and verbal