Automation Testing

Accounts Receivable-Collections (Voice Process Only)

Location: Remote (Work from Home)

Shift: Night Shift (7:00 PM 4:00 AM IST)

Expected Start Date: November Week 1

Experience Required: 3-4 Years

Gender: Female Candidates Only

Availability: Immediate Joiners Preferred

About the Role

In this role, you will interact with US-based clients, handle customer inquiries, manage utility account setups, coordinate with vendors, and support accounting collection and fund detail management.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone and email in a professional and courteous manner.
• Resolve issues efficiently while maintaining a positive customer experience.
• Make outbound calls for follow-ups, feedback, and service updates.
• Maintain accurate records of all customer interactions in the CRM system.
• Update clients in real time via email regarding the current status of each request.
• Communicate professionally with US clients and internal stakeholders.
• Manage utility account setup and ensure accurate information entry.
• Contact vendors to collect, verify, and maintain required documentation.
• Proactively take action on vendor accounts and notify clients of any observed issues.
• Assist in accounting collection and fund tracking activities.
• Handle client queries promptly while ensuring confidentiality and accuracy.
• Contact clients via Teams, email, or in-person (as applicable) to discuss overdue accounts.
• Negotiate payment arrangements and provide debt resolution solutions.
• Maintain detailed records of all collection activities and communications.
• Monitor account status and follow up on payment plans.
• Prepare and send collection letters or legal notices as necessary.
• Collaborate with internal departments to resolve customer issues affecting payment.

Requirements

• Proven experience in a voice-based customer service or collections role for at least 3+ years.
• Fluency in US English accent is a must.
• Excellent verbal communication and listening skills.
• Ability to multitask, manage time effectively, and handle difficult conversations with professionalism and empathy.
• Bachelors degree required (Finance, Business, or a related field).

Required Skills and Qualifications

• Strong communication, negotiation, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in using CRM tools, collection software, SAP Business One, NetSuite, and Microsoft Excel.
• Knowledge of relevant laws and regulations related to debt collection.
• Ability to work independently and as part of a team.

Technical Requirements

• System: Windows laptop/desktop (Intel i5 or higher, minimum 8GB RAM).
• Screen: Minimum 14 inches, Full HD (1920×1080 resolution).
• Internet: High-speed broadband connection (100 Mbps or higher).

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) company serving clients across the USA and Canada for over 20 years. We are passionate about innovation, efficiency, and excellence — continuously improving our solutions to deliver measurable value to our clients.

Join us and be part of a team transforming the future of business process outsourcing.

Job Title: Junior Automation Tester

Location: CBD Belapur – Navi Mumbai

Experience: 2 to 5 years

Educational Qualification: B.E / B.Tech / B.Sc-IT / BCA / B.Sc / M.E / MCA / M.Sc-

IT / M.Tech

Role Overview

We are looking for a motivated and detail-oriented Junior Automation Tester with

hands-on experience in Cypress and Cucumber. The candidate will be responsible for

designing, executing, and maintaining automation scripts to ensure high-quality software

delivery. This role provides the opportunity to work with modern test automation

frameworks, collaborate in an Agile environment, and grow into a senior QA automation

professional.

Key Responsibilities

 Design, develop, and maintain automated test scripts using Cypress and

Cucumber (BDD).

 Execute test cases and maintain automation suites for web and API applications.

 Collaborate with developers, QA leads, and product teams to define test scenarios

and acceptance criteria.

 Participate in Agile/Scrum ceremonies and contribute to sprint testing

deliverables.

 Perform regression and smoke testing, ensuring stability across product releases.

 Identify, log, and track software defects; verify fixes in subsequent builds.

 Support the integration of automation test suites within CI/CD pipelines (Jenkins,

GitLab, Azure DevOps, etc.).

 Stay updated with emerging automation tools and continuously enhance testing

efficiency.

Required Skills & Competencies

 Strong hands-on experience with Cypress and Cucumber (BDD framework).

 Good knowledge of JavaScript or TypeScript for writing automation scripts.

 Experience in API testing using tools like Postman or RestAssured.

 Basic understanding of test frameworks such as Selenium, TestNG, or

Playwright (added advantage).

 Familiarity with version control systems (Git, Bitbucket).

 Solid understanding of STLC and Agile methodologies.

 Strong analytical thinking, attention to detail, and problem-solving skills.

 Excellent communication and collaboration abilities.

Job Title: .NET Developer 

Experience Required: Minimum 2 years

Key Skills: C#, ASP.NET, MVC, SQL Server, Front-end technologies (preferred), Agile methodologies (preferred)

Job Description:

We are seeking a skilled .NET Developer to join our team at EaseMyTrip. This is a replacement position, and we are looking for a candidate with a minimum of 2 years of professional experience in .NET development. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software solutions.

Key Responsibilities:

• Develop, test, and maintain software applications using .NET technologies.
• Collaborate with cross-functional teams to define, design, and implement new features.
• Troubleshoot, debug, and resolve technical issues promptly.
• Participate in code reviews and ensure adherence to coding standards.
• Contribute to the continuous improvement of development processes and practices.

Requirements:

• Proficiency in C#, ASP.NET, and MVC frameworks.
• Experience with SQL Server and database management.
• Familiarity with front-end technologies (e.g., HTML, CSS, JavaScript) is a plus.
• Understanding of agile development methodologies.
• Strong problem-solving skills and attention to detail.

• You have experience with two or more development languages preferably Java or Python and React, etc 
• You can skillfully write high-quality, well-tested code and you are comfortable with Object-Oriented programming
• Comfortability with Agile methods, such as Extreme Programming (XP), Scrum and/or Kanban
• Bonus points if you have working knowledge of cloud technology such as AWS, Azure, Kubernetes and Docker

 3-5 years of experience in DevOps, systems administration, or software engineering roles.

 B. Tech. in computer science or related field from top tier engineering colleges.

 Strong technical skills in software development, systems administration, and cloud infrastructure management.

 Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.

 Experience with containerization technologies such as Dockers and Kubernetes.

 Experience with cloud providers such as AWS or Azure.

 Experience with scripting languages such as Bash or Python.

 Strong problem-solving and analytical skills.

 Strong communication and collaboration skills

• Working knowledge of Node-Sync, callback hell and ways to control asynchronous behavior of Node functions.
• Strong command on ES6(EcmaScript) or Javascript and its concepts like prototypes, call back, closures etc
• Should have deep understanding of Native Node.js, Express.js, HAPI.js and middlewares.
• Candidates must have proper understanding and command on RESTful API development and consumptions.
• Candidates must know to use promises, async-await to control synchronization of business logic components.
• Candidates must have knowledge of JWT, oAuth and passport.js for user authentication.
• Candidates must have knowledge of GIT, Bit-bucket.
• Candidates must have knowledge of application deployment.
• Experience with NoSQL databases eg mongodb (preferred).