Sales Engineer

· 5 years of experience as a Product Specialist, Business Analyst, or any other occupation/title providing experience with business process and data analysis

· Proven experience with and understanding of relational databases, and ability to construct basic to intermediate query logic

· 2 years of experience in asset management and/or fintech domain in R&D or product capacity

Job Summary

We are looking for a reliable and hands-on Campus Admin Officer to manage and maintain

the Electrical, Telecom & IT systems of our 120-employee office in Mahape, Navi Mumbai.

The role involves end-to-end responsibility for identifying and fixing electrical faults,

desktops, printers, intercom systems, LAN connections, and WiFi networks to ensure

smooth daily operations with minimal downtime.

Key Responsibilities

1. Electrical System Maintenance

● Diagnose and resolve electrical faults promptly to minimize downtime.

● Identifying and resolving issues with electrical appliances, office lights, fans, etc.

● Troubleshooting issues related to generators, UPS, power supply cabling, etc.

2. IT Systems Management

● Maintain desktops and laptops for employees.

● Maintain office LAN network and structured cabling.

● Coordinate with vendors for servicing, repairs, and consumables.

● Maintain inventory of IT peripherals and spare equipment.

3. Intercom & Communication Systems

● Maintain and troubleshoot internal intercom systems.

● Coordinate with service vendors for maintenance and repairs.

Required Qualifications & Skills

● 2–4 years of hands-on experience in maintaining Electrical & IT systems.

● Ability to communicate in English, Hindi or Marathi

● Basic knowledge of modems, routers, and switches.

● Good communication skills and ability to support non-technical users.

● Ability to work independently and manage day-to-day operations.

Key Responsibilities:

● Ensure performance, strategy and alignment of the company's revenue generating departments

● Establishing guiding sales organizational principles for managing performance

● Mapping key client and agencies in the region for pitching the company's advertising / marketing solutions

● Build trusted relationships, and clearly articulate key value propositions, process and performance for the region

● Manage team and ensure they learn and deliver the set KRA's

● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results

Our Ideal colleague:

● Has grown and managed ad sales revenues

● Is deeply networked with large clients, media / ad agencies in the region

● Is an excellent communicator and operates with lot of trust and confidence

● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content

business

● Wants to make an impact with work and right attitude

● Is a team player

Snowflake SRE JD

Your Role Accountabilities

• Primarily responsible for administrating Snowflake environments on AWS
• Identify, tune, and fix the performance issues on priority.
• Diagnose and troubleshoot Snowflake related errors and work with team to raise support tickets, follow ups and help to resolve them.
• Implement security, roles, users and privileges using the best practices.
• Provide database/objects recovery as need on basis.
• Design, identify and implement high performing and highly available data warehouse solutions.
• Create database, schema, tables, views, data sharing
• Create Snowflake utilization and capacity/cost plans, identifies, and provide solution for abnormalities.
• Proactively identify, design, and implement process improvements like automating manual processes
• Stay up-to-date with the latest features and best practices in Snowflake administration
• Follow existing database runbooks, create and maintain new runbooks for new and improved processes
• Provide 24X7 On-call support by participating in rotation schedule.

Qualifications & Experiences

• Bachelor's degree in computer science, information systems, or information technology.
• 10+ years of experience as a database administrator.
• Minimum 5+ years of hands-on administration experience, from setting up the Snowflake environments to successfully administering it (AWS preferred)
• Experience automating, scripting, and streamlining processes for efficiency and accuracy utilizing Unix shell scripting, Python etc.
• Some experience with AWS with knowledge of S3, EC2, VPC, IAM, Security, Networking etc.
• Ability and experience with the development of processes and procedures to standardize Database configuration
• Extensive experience with implementation and maintenance of Disaster Recovery and High availability.
• Ability to work on unusually complex technical problems and provide solutions that are highly innovative and ingenious.
• Ability to provide technical documentation and project plans for technical staff members.
• Excellent communication, presentation, and customer relationship skills.
• Excellent organizational and time management skills to handle multiple tasks simultaneously
• Ability to provide 24/7 support.

About OJ Commerce: 

OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices to our customers.

Responsibilities:

Work with business-stakeholders to understand requirements, prototype, build and deploy it.

CRUD the backend code you own keeping maintenance, performance and security in mind.

Keep up breast of latest technologies and its ecosystem and adopt ones that aid safe product delivery at speed.

Automate the boring and mundane stuff for you prefer to be productive than being busy.

We are flat. Be responsible for professional growth of self and the team. 

• Tune application for performance.
• Take initiatives and manage change to work towards business goals at speed without compromising safety.
• Coach full-stack developers on backend skills.
• Provides problem resolution support, specific to application issues, identifies and resolves problems in application software, determines symptoms and ensures accurate problem definition

Develop functional, architectural and other documentation as required for productive functioning of teams.

• Be the brand ambassador for OJ Commerce by speaking at meetups, conferences, etc.
• We are fluid. Be ready for changing dynamics in responsibilities from time to time. Exciting isn't?
• Take the lead in digital transformation of legacy applications.

What you need to shine?

• You have the prior experience in modernising legacy applications.
• You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.
• You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).
• Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.
• You are Cloud savvy, preferably Google Cloud.
• You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.

Hands-on experience in building SOA or Micro-services preferably on .NET Core.

Proven Architectural skills with high standards in Code quality

Knowledge of ReactJS/Typescript would be added advantage.

Practical experience in Agile development methodologies of using CI/CD.

Extreme Programming (TDD) experience is sought after by us.

What we Offer

• Greenfield opportunity to transform legacy backend applications to latest technology stack.
• Fast-paced start-up environment: This is not for the faint hearted; you need grit and passion as much as you need the core skills.
• Work in an interdisciplinary team where learning from one another and developing solutions cross-functionally is a key part of our culture.
• Golden opportunity to make history by making big business impact.
• Competitive salary to take good care of self and family.
• Insurance Benefits: Medical and Accident cover.
• Flexible Working Hours

About Merchandise Operation (Merch Ops): Merchandise Operations (Merch Ops) is a merchandise management system, it is positioned as a host system in the retail solutions, it has ability to maintain the Master/Foundation data, create and manage Purchase Orders, create, and manage Prices & Promotions, perform Replenishment, effective inventory control and financial management. Merc Ops provides Business users with consistent, accurate, and timely data across an enterprise by allowing them to get the:

Right Goods in the...

• Right Silhouettes, Sizes and Colors; at the...

• Right Price; at the...

• Right Location; for the...

• Right Consumer; at the...

• Right Time; at the...

• Right Quantity.

About Team:

• Proven, passionate bunch of disruptors providing solutions that solve real-time supply chain problems.

• Well mixed experienced team with young members and experienced in product, domain, and Industry knowledge.

• Gained Expertise in designing and deploying massively scalable cloud native SaaS products

• The team currently comprises of associates across the globe and is expected to grow rapidly.

Our current technical environment:

• Software: React JS, Node JS, Oracle PL/SQL, GIT, Rest API. Java script.

• Application Architecture: Scalable three tier web application.

• Cloud Architecture: Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD) • Frameworks/Others: Tomcat Apache, RDBMS, Jenkins, Nginx, Oracle Type ORM, Express.

What you'll be doing:

• As a Staff Engineer you will be responsible for the design of the features in the product roadmap

• Creating and encouraging good software development practices engineering-wide, driving strategic technical improvements, and mentoring other engineers.

• You will write code as we expect our technical leadership to be in the trenches alongside junior engineers, understanding root causes and leading by example

• You will mentor engineers

• You will own relationships with other engineering teams and collaborate with other functions within Blue Yonder

• Drive architecture and designs to become simpler, more robust, and more efficient.

• Lead designs discussion and come up with robust and more efficient designs to achieve features in product roadmap

• Take complete responsibility of the features developed right from coding till deployments

• Introduce new technology and tools for the betterment of the product

• Guides fellow engineers to look beyond the surface and fix the root causes rather than symptoms.

What we are looking for:

• Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 7 to 10 years of experience in Software development, has been an Architect, within the last 1-2 years minimum. • Strong programming experience and background in Node JS and React JS.

• Hands-on development skills along with architecture/design experience.

• Hands-on experience on designing, building deploying and maintenance of enterprise cloud solutions.

• Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance, and High availability

• Experience with API management platforms & providing / consuming RESTful APIs

• Experience with varied tools such as REST, Hibernate, RDBMS, Docker, Kubernetes, Kafka, React.

• Hands-on development experience on Oracle PL/SQL.

• Experience with DevOps and infrastructure automation.

Salary: No bar for right candidate

React JS

Node JS

Graphql

Required background:

Ideal candidate is full stack with a focus on the backend

Can work with React.JS and is comfortable with CSS

Strong Node.JS with working experience in Graphql

Worked on scaling issues and real-time distributed systems

Has experience building microservices.

Has work experience with web sockets, WebRTC and RTMP / HLS.

5.5+ years of experience after college

Ideally has past experience with Java or GoLang.

• Generating leads through social media marketing
• Designing and planning project microsites and other promotional videos & GIFs
• Optimizing landing pages and user funnels
• Creating content/ editing, designing, posting, outreach to platforms, Govt, CSR, NGOs and then marketing. sharing and spreading
• Maintaining partnerships with media agencies, vendors and all possible growth partners

Desired Candidate Profile

• Excellent understanding of digital marketing concepts and best practices within the Edtech industry
• Ability to execute smart growth strategies with focus on outcomes
• Exponential growth mindset
• Knowledge of analytics tools (e.g., Google Analytics, Amplitude)
• Analytical, Problem-solving and Calculative aptitude
• Focus and discipline
• Humility to learn, share & keep improving
• Excellent and proactive communication in all formats    

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.