Sales Engineer

• Preparing and managing the annual operating budget of the after-sales department
• Developing and optimizing support and service processes, tools, and systems
• Monitoring vendor/supplier contract details to notify of pending expiration and helping process renewal
• Directing and coordinating the customer service operation appropriately with set customer service standards
• Creating and implementing strategies to limit product returns that exceed a predetermined threshold
• Working with sales department heads to improve product sales success through effective post-sale planning
• Evaluating MFR/FFR and working on a product life cycle strategy with the product and sales teams
• Training, motivating, and leading after-sales teams to meet specified goals and targets while increasing productivity
• Maintaining a top quality repair service and reducing returns
• B2B and B2C return handling with A/B/C/D category product categorization
• Verifying and following up on orders for spare parts based on an analysis of product repair possibilities to assure a ready supply
• Overseeing all post-sales services to ensure customer satisfaction
• Maintaining an up-to-date knowledge of job operations by conducting research and making recommendations
• Ensuring that the customer data of the after-sales department are up to date and easily accessible
• Providing periodic reports to management on all after sales activities

• Working within the digital space and knowing how data is used to drive real-time relationships with users/audiences.
• Knowing about how incremental growth is changing the face of the digital market and are open to challenging the current status around attribution models.
• Responsibilities:
• Achieving significant revenue growth in Digital Media space by using general business acumen to uncover business needs and identify how Company's solutions can help clients achieve their business goals.
• Coordinating internal resources for the preparation and delivery of objective based solutions for clients.
• Creating and delivering customized sales opportunities that address the client’s compelling events and help them meet their goals.
• Building relationships with key marketing, merchandising, and media decision makers within client organizations, while understanding the landscape and gaining account penetration
• Negotiating and closing contracts with client’s key decision makers
• Being an effective communicator, motivational leader and having a good understanding of the role.

• 15 years of professional digital sales and marketing business experience.
• MBA/BA/BS preferably in marketing or business with strong academic record.
• Diverse client management experience (client side, ad solutions, direct marketing, agency experience). Media preferred.
• Multi-disciplined marketer who is versed across channels; online, direct mail, catalogue, newspaper.
• Self-motivated – able to identify opportunities, sell new business, and close sales.
• Ability to assess client objectives and formulate communications strategy directly to those client objectives within display advertising.
• Comfortable with consultative sales, solution selling and target driven sales position.
• Strong business and strategic planning acumen, strong negotiation skills.
• Solid quantitative background with an understanding of analytic tools and techniques.
• Understanding of marketing program design, execution, and measurement.
• Effective communication across multiple levels of an organization and able to work well in a team/highly collaborative environment.
• Demonstrated sales and business development experience.
• Strong computer skills: Microsoft Office and sales management software (eg: Salesforce).
• Comfortable at incrementally growing client accounts and revenue, not afraid to ask for the business.
• Strategic partner – great relationship builder can engage a client with road map and vision and set and work towards and beyond key targets.
• Can build relationships across multiple disciplines in the client organization including marketing, merchandising, media decision making. Very comfortable at engaging with all levels of a business.
• Walks the halls – enjoys the people aspects of the role.
• Detail orientated –Enjoys the process of the sale and is detail focused.
• Planning accounts – helping internal and external stakeholders see the bigger picture and plan.
• Highly driven, motivated and ambitious self-starters. Proactivity not reactivity.
• Curious to learn, passionate, accountable and focused on own personal development.

Responsibilities:

Requirements:

• Schedule and meet the identified prospects

• Understand the needs of the prospects and map them to exact product offerings

• Explain the ROI and product benefits to the prospects

• Product demonstration & presentation

• Communication with the sales team (verbal/ written) about customer requirements, interactions

• Optimize and improve the processes on the current sales team

• Participate in conferences, events, and meetings along with the sales team

Requirements