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Customer Care Executive – Inbound Process | Ahmedabad

Role Overview:

We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.

Responsibilities:

• Handle inquiries via calls/emails & provide timely solutions.
• Identify and assess customer needs to ensure satisfaction.
• Maintain accurate documentation & follow communication guidelines.
• Support clients with clarity, professionalism, and problem-solving skills.

Requirements:

• Graduate/Postgraduate (any field except engineering).
• 0–5 years of client servicing experience (Mutual Fund preferred).
• Fluency in English, Hindi & Gujarati with excellent communication.
• Loyal, honest, decision-maker with a long-term vision.

Responsibilities

• Work with large and complex blockchain data sets and derive investment relevant metrics in close partnership with financial analysts and blockchain engineers.
• Apply knowledge of statistics, programming, data modeling, simulation, and advanced mathematics to recognize patterns, identify opportunities, pose business questions, and make valuable discoveries leading to the development of fundamental metrics needed to evaluate various crypto assets.
• Build a strong understanding of existing metrics used to value various decentralized applications and protocols.
• Build customer facing metrics and dashboards.
• Work closely with analysts, engineers, Product Managers and provide feedback as we develop our data analytics and research platform.

Qualifications

• Bachelor's degree in Mathematics, Statistics, a relevant technical field, or equivalent practical experience (or) degree in an analytical field (e.g. Computer Science, Engineering, Mathematics, Statistics, Operations Research, Management Science)
• 3+ years experience with data analysis and metrics development
• 3+ years experience analyzing and interpreting data, drawing conclusions, defining recommended actions, and reporting results across stakeholders
• 2+ years experience writing SQL queries
• 2+ years experience scripting in Python
• Demonstrated curiosity in and excitement for Web3/blockchain technologies

About the company we are hiring for

Here, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind that it is looking to add a Customer Success Associate (Spanish

Speaking) to our growing team. We’ve recently built out a new pooled service offering for

our SMB segment and you will be a key asset in developing and executing the strategy. This

is an exciting opportunity for someone with a solid grasp of customer success processes

who’s looking to take their expertise and leverage it in a hybrid model of pooled service and

dedicated service! You’ll serve as the go-to resource for other team members. Retaining

customers ensures it can maintain its foothold as the market leader in the industry

and execute on our aggressive growth plans.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Success Associate, you'll be responsible for:

● Securing annual subscription renewals and upsell opportunities

● Driving customer adoption, retention, and satisfaction for assigned book of

accounts

● Monitoring and reporting on the health and risk of assigned accounts ●

Managing approximately 150-200 accounts at a time

● Analyzing customer performance data and making recommendations to ensure

revenue growth

● Providing thoughtful, empathetic, and personalized email communication postimplementation

● Supporting our internal Customer Success team by fulfilling partner requests in a timely

manner

● Assisting partners in solving technical and strategy related issues ● Providing best

practices and proactive outreach to partners to ensure they are on their journey to

success

● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience

● Being the voice of the customer back to our Product organization, communicate

trending customer feedback and ideas

So what kind of person are we looking for in this role? The person who will be

successful in this role will be:

● Curious: By nature, you have a knack for learning the ins-and-outs of software

●Going: You love going above and for teammates and customers

●Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

●Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

●Outgoing: You are enthusiastic and confident in your ability to quickly connect

with new people

Now that we've told you what the job looks like, here are the qualifications we're

looking for in a candidate:

● Willing and able to work in the CEST Time Zone

● 1-2 years of relevant customer success/support experience in a SaaS environment ●

Strong communication skills - you have experience explaining technical concepts to

customers in a professional and thoughtful manner

● Experience being customer centric - you have the ability to understand customer

pain points and genuine desire to help our customers resolve issues ● Experience

working with software or the ability to learn a wide variety of tools ● Fluent in

Spanish

Company Description

KogniVera is an India-based technology consulting and services company that specializes in conceptualization, design, engineering, and management of digital products. The company brings rich experience and expertise to address the growth needs of enterprises in dynamic industries such as Retail, Financial Services, Insurance, and Healthcare. KogniVera has an unwavering obsession with customer success and a partnership mindset dedicated to achieving unparalleled success in the digital landscape.

Role Description

This is a full-time on-site Java Spring Boot Lead role located in Bangalore. The Java Spring Boot Lead will also collaborate with cross-functional teams and stakeholders to identify, design, and implement new features and functionality.

Fulltime role

Location: Bengaluru-Onsite, India fulltime, Onsite.

Skills Set Required: 5+ years of experience.

Very Strong at core java.

Having sound knowledge in spring boot.

Hands on experience in creating framework.

Cloud knowledge.

Good understanding of Design patterns.

Must have worked on at least 2-3 project.

Please share your updated resume and the details.

mgarg@#kognivera.com

Website : https://kognivera.com

• Strong problem-solving skills to drive resolution of defects and issues by understanding client needs & presenting options to resolve the problem.
• An ability to identify, develop and implement solutions to gaps to meet the needs of the business Qualifications
• Extensive Experience in PA, OM, TM (Position & negative) & PY Module.
• ESS & MSS Support.
• SAP HR/HCM Audit skill.
• Very good in PCR & Schema.
• Excellent problem-solving and debugging skills.
• Minimum 5+ years of experience as an SAP HCM Consultant.  

we are looking for a Sr. Software UI Engineer to join us! You will design, develop, troubleshoot and debug software programs for software enhancements and new products. Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools. Determines hardware compatibility and/or influences hardware design. If you have a track record in and a passion for software engineering, want to be part of a business that is growing—with great opportunities, and are ready for your next role, then please apply today.

About the Company :
Richpanel is the new, modern way businesses provide customer support. We’re on a mission to make customer support fun & personal. We are a team of young, passionate techies, marketers & growth hackers that enjoy building products that people love. Majority of our clients are based out of the US
Company Inception : 2018
Company Website : https://richpanel.com/" target="_blank">https://richpanel.com/

Perks of joining our Company :

• Rockstar Coworkers
• Friendly & Energetic Environment
• 21 paid leaves
• Reward Employees with Experiences
• Free Food & Coffee
• Team Outings from time to time
• Work From Home Option Available
• Treat all employees as equals

Tech Stacks used  by us : 

Frontend : VueJs 

Backend : NodeJs

Key skills: VueJs, HTML5, CSS3, REST Protocols, NodeJs, JEST, GraphQL.

Responsibilities:

• Participation in Company's product and implementation as a Frontend developer.
• Build the front-end for our mobile and web products
• Convert wireframes into working UI interfaces
• Write REST calls to interact with our back-end API
• Participation in research activities.
• Build reusable code and libraries for future use
  
  

Requirements:

• Keen design eye to translate wire frames into pixel perfect web pages
• Excellent JSON/DOM manipulation skills
• Should have strong key skills in HTML5, CSS and advanced JavaScript and the ability to turn design mock-ups into great looking sites with user interactions.
• Must also be up-to-date with cross-browser and cross-platform issues, have a good eye for detail and be able to work to tight deadlines
• Experience in building Scalable Apps
• Experience with third- party libraries, social media integration and APIs.
• Work on building product from scratch and improving application performance.
• Should understand and have knowledge on the application security practices/vulnerabilities
• Understands Web Products and understand Performance of the application.
• Linux and Unix Skills
• Hands on experience in collecting and analyzing/improving Application analytics
• Good understanding in User Patterns, CTRs and closely work with UX and Product team in a dynamic environment
• Understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of code versioning tools, such as Git / SVN
• Good understanding of asynchronous request handling, partial page updates, and AJAX

Industry Background : Product based startup
Location : Hiranandani - Powai, Mumbai. (Remote working option available for candidates residing out of Mumbai)
Working Days & Timings : Monday to Saturday (Alternate Saturdays off), 12pm - 9pm.

Kindly apply if interested.