Job Summary
Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.
Responsibilities and Duties
- Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
- Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
- Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
- Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
- Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
- Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
- Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
- Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.
Qualifications and Skills
- Degree in Computer Science/Information Technology.
- Two years or more experience in Cloud and system administration.
- Experience troubleshooting in complex environments using monitoring tools.
- Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
- Hands-on experience with the most common AWS services.
About Porter.in
Company Overview:
At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last-mile delivery logistics is one of the biggest and fastest-growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.
Porter is the fastest-growing leader in this sector with operations in 14 major cities, a fleet size exceeding 1L registered and 50k active driver-partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 50 million USD from investors including Sequoia Capital, Kae Capital, Mahindra Group and LGT Aspada. We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of last-mile logistics including warehousing and LTL transportation. At Porter, we’re here to do the best work of our lives. If you want to do the same and love the challenges and opportunities of a fast-paced work environment, then we believe Porter is the right place for you.
Company URL: https://porter.in
Similar jobs
BDA and BDE
ROLES
We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
Job Location: Work from home
Selection process: HR Round followed by group discussion and sales manager round.
Qualification: Any Graduate/Post Graduate
Salary offered: As per industry standards
Working days: 6 days Sunday is off
Shifts:10:00am -7:00pm
Mandatory language: English
Laptop/wi-fi: candidates are to use their own laptops,
Additional Compensation: If applicable, this will be decided on the basis of your designation.
Designation: Dotnet Developer
Department: Software
Work Location: Bangalore
Experience: 3 to 7 years
Roles & Responsibilities:
· Translate application storyboards and use cases into functional applications by understanding the project requirements.
· Design, build and maintain efficient, reusable, and reliable code.
· Ensure the best possible performance, quality, and responsiveness of applications.
· Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
· Help maintain code quality, organization, and automatization.
· Work as a part of agile team by collaborating with the software team.
Eligibility:
· 3 to 7 years of total experience required.
· Excellent written and verbal communication skill
· Proficient in C#
· Proficient in OOPS concepts
· Proficient in MVC.
· Proficient in ASP.NET Core 3.1, .Net 5.0
· Proficient in Angular Or react JS
· Entity Framework 6 and EF Core
· Microsoft SQL Server
· Modern web development with HTML5 and CSS
· Experience in WebAPI
· Unit and integration testing with MS Unit or NUnit
· Strong understanding of object-oriented programming
· Familiar with various design and architectural patterns
· Knack for writing clean, readable, and easily maintainable code.
· Understanding of fundamental design principles for building a scalable application
· Experience with Agile development using SCRUM methodology.
· Individual contributor and ability to perform with minimum guidance.
· Sound knowledge and experience in SOLID principles and industry best practices using Microsoft Technologies is must.
· Experience in RESTful services
· Experience in Azure
Bringing up Android on custom hardware
- Android OS modifications, HAL interface definition language (C++ and Java)
- Android, JNI and Android application performance optimization
Preferred Skills and Experience:
- Experience in Java or Kotlin development (preferably Android)
- Experience in C/C++ with deep understanding of Object-Oriented Analysis, Design and Programming.
- Experience with GIT or similar repository management and version control tools. Familiarity with software configuration management tools, defect tracking tools and Agile methodology.
- Development in a Linux environment with emphasis on Unit testing alongside functional integration testing.
- Android-For-Work, Android Enterprise features and EMM/MDM management solutions
#HiringAlert
We are looking "Java Fullstack Developer" for Reputed Client @ Chennai Permanent Role.
Experience: 2 - 5 Yrs
Responsibilities:
• Strong fundamentals – OOPS concepts, Exception Handling, Coding Standards, Logging
• Proven skills in Java, Spring, Spring MVC, Hibernate, Spring boot, Microservices, REST webservices, Java Script, JQuery, Angular, HTML5, CSS, Bootstrap, Spring Security, Oracle, PL/SQL, Ant, Maven, Log4J
• Strong experience in object-oriented design and development
• Designed and developed web applications using Spring framework - preferably Spring boot
• Experience in developing REST services using Spring framework
• Experience in Hibernate - JPA Annotations
• Experience in Angular, CSS, HTML5 and UI designing
• Developed scheduler jobs using Quartz framework
• Knowledge in unit testing frameworks – preferably JUnit
• Good understanding of RDBMS concepts and experience in SQL
Qualifications:
• Graduation / Post Graduation in Science / Engineering
• 6 to 8 years of strong development experience in Java both in Client side & Server-Side frameworks.
• Knowledge in Agile methodologies
• Experience in Oracle/SQL database
• Apache Tomcat. Monitoring and tuning application servers
• Exposure to ETL tools
• Knowledge in continuous integration systems
• Git version control system
• Must have worked on a large-scale product development effort and has experience working with geographically dispersed teams.
• Collaborate with SME, product managers and other members of the project team in requirements specification and detailed engineering analysis.
• Lead technical design, development and delivery of the product
• Should be willing to contribute 100% of time coding
• Review code and maintain the code quality
We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open source community to encourage and help implement mission-critical software fixesReact Native moves fast and often breaks things.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Transition existing React web apps to React Native
What’s in it for you?
- You’ll understand how a fast-growing start-up works in terms of revenue generation as you will be handling one of the most important aspects of the company's revenue - lead generation implementations
- You’ll have end-to-end liberty to work and implement any technology that will bring value to the team
- You’ll get to work with and understand a wide range of tools and integrations that are already in place - how they work and why they are important
Roles and responsibilities
- You will be owning the landing repository and reviewing all code that goes into it.
- Manage and own the production systems for the landing website.
- Work on any integration that links the product to the leads pipeline.
- Manage and maintain the page speed score and SEO standards for the content pages.
- Deploy code that goes into production.
Requirements
- Experience in building web applications with proficiency in PHP/Laravel
- Extensive knowledge of advanced JavaScript concepts
- Ability to implement and work with 3rd party APIs and other REST-Based APIs.
- Experienced in HTML5/CSS3, jQuery, and responsive design.
- Understanding of how a CDN works.
- Understanding of security and data protection in web applications
- Knowledge of code versioning tools like Git or SVN.
- Basic understanding of RDBMS.
- Knowledge of CSS preprocessors like SASS.
- Solid Foundation in data structures, algorithms, and system designs.
- 2 - 5 years experience
Good to have
- Understanding of CRM tool like Hubspot
- Have worked in developing SEO friendly pages
- Basic knowledge of AWS
- Understanding of WordPress codebase and plugin development
Interview Kickstart is one of the leading platforms helping Software Engineers prepare for tough technical interviews. Over the last 5 years we have helped over 3000 engineers Nail the toughest technical interviews on the planet. We are successful, profitable, and have a vision of building the world's largest Career Upleveling platform.
We are looking for top-notch, motivated engineers to come join our growing team at IK.
Who you are
- You have 2 - 7 years experience.
- You love the buzz of a highly productive and fast moving team.
- You have a github profile that you want to show off.
- You love coding and look forward to taking on complex, abstract features.
- You don't care about front end, backend kinda titles. You like working anywhere in the "stack".
- You are looking to grow fast with a company that's on a rapid growth path.
What will excite us
- Previous startup experience or experience being part of early teams.
- Experience with the Django & Python universe.
- Experience with both Relational and NoSQL DBs.
- Competitive Programming experience.
- A keen desire to problem solve, brainstorm and debate during the interview.
What will excite you
- Complete ownership
- Experiment, fail and learn.
- High pedigree, high caliber team.
- Contribute to every area of our business. Have a real impact with your work.
- Top of the line compensation.
Our interview process is designed to help you show the best version of yourself. Once your candidature is finalized, we'll send you a short video explaining the interview process.
Look forward to speaking with you soon!