Job Summary
Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.
Responsibilities and Duties
- Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
- Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
- Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
- Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
- Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
- Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
- Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
- Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.
Qualifications and Skills
- Degree in Computer Science/Information Technology.
- Two years or more experience in Cloud and system administration.
- Experience troubleshooting in complex environments using monitoring tools.
- Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
- Hands-on experience with the most common AWS services.

About Porter.in
About
Company Overview:
At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last-mile delivery logistics is one of the biggest and fastest-growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.
Porter is the fastest-growing leader in this sector with operations in 14 major cities, a fleet size exceeding 1L registered and 50k active driver-partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 50 million USD from investors including Sequoia Capital, Kae Capital, Mahindra Group and LGT Aspada. We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of last-mile logistics including warehousing and LTL transportation. At Porter, we’re here to do the best work of our lives. If you want to do the same and love the challenges and opportunities of a fast-paced work environment, then we believe Porter is the right place for you.
Company URL: https://porter.in
Connect with the team
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Job Title: Mobile Application Developer -Flutter
Company: Fortmindz
Location: Kolkata
About Fortmindz:
Fortmindz is a cutting-edge software development company that specializes in delivering innovative and intuitive mobile applications. We are looking for a talented Flutter Developer to join our team and help build high-quality, visually appealing, and user-friendly mobile applications.
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● Collaborate with teams to build and deliver solutions implementing serverless, microservice-based, IaaS, PaaS, and containerized architectures in GCP/AWS environments.
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● Hiring, developing, and cultivating a high and reliable cloud support team ● Building and operating complex CI/CD pipelines at scale
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Business analyst, Business analysis, Product owner, Requirement gathering, Agile, FRD, BRD
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Primarily we look for below following criteria :
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Preferably IMMEDIATE JOINERS.
Must have:
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- At least 3 years of IT experience in Hybris Commerce development
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- Working experience in Hybris modules such as Impex, cronjobs, workflow, service layer APIs, flexiblesearch
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- Excellent communication skills both written and verbal
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- Good experience with Solr / Endeca / FredHopper or any other search engines
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About the Company
Blue Sky Analytics is a Climate Tech startup that combines the power of AI & Satellite data to aid in the creation of a global environmental data stack. Our funders include Beenext and Rainmatter. Over the next 12 months, we aim to expand to 10 environmental data-sets spanning water, land, heat, and more!
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Your Role
Manage: As a leadership position, this requires long term strategic thinking. You will be in charge of daily operations of the data team. This would include running team standups, planning the execution of data generation and ensuring the algorithms are put in production. You will also be the person in charge to dumb down the data science for the rest of us who do not know what it means.
Love and Live Data: You will also be taking all the responsibility of ensuring that the data we generate is accurate, clean, and is ready to use for our clients. This would entail that you understand what the market needs, calculate feasibilities and build data pipelines. You should understand the algorithms that we use or need to use and take decisions on what would serve the needs of our clients well. We also want our Data Lead to be constantly probing for newer and optimized ways of generating datasets. It would help if they were abreast of all the latest developments in the data science and environmental worlds. The Data Lead also has to be able to work with our Platform team on integrating the data on our platform and API portal.
Collaboration: We use Clubhouse to track and manage our projects across our organization - this will require you to collaborate with the team and follow up with members on a regular basis. About 50% of the work, needs to be the pulse of the platform team. You'll collaborate closely with peers from other functions—Design, Product, Marketing, Sales, and Support to name a few—on our overall product roadmap, on product launches, and on ongoing operations. You will find yourself working with the product management team to define and execute the feature roadmap. You will be expected to work closely with the CTO, reporting on daily operations and development. We don't believe in a top-down hierarchical approach and are transparent with everyone. This means honest and mutual feedback and ability to adapt.
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- Must have big data & data analytics experience
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- Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
- Flexible timings: Fit your work around your lifestyle.
- Comprehensive health cover: Health cover for you and your dependents to keep you tension free.
- Work Machine of choice: Buy a device and own it after completing a year at BSA.
- Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
- Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.
Location:-Gurgaon
Currently WFH
Exp with Product based organisation only
Exp Required:- 3 to 9 yrs
Responsibilities
- Work with a talented team to invent, design and build software that is stable and perform ant
- Primary role will be quality and timely delivery of the application/ feature/ module your team will be working on
- Adopt and execute good design philosophy and code writing practices
- Ensure the code goes through rigorous tests and quality checks before deployment.
- Work with other software engineers and database engineers to set excellent development practices and deliver innovative changes in new and existing products.
- Be hands-on technical, thus, leading by example using web, mobile and database technologies.
- Work on project ideas with customers, stakeholders and peers
- Be actively involved in code review process, design discussions, team planning
Basic Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
- Experience in software design and development
- Proficiency with at least one Object Oriented language (e.g. Java)
- Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
- A strong track record of project delivery for large, cross-functional projects
- Experience with building high-performance, highly available and scalable distributed systems
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
Job Dsecription: (8-12 years)
○ Develop best practices for team and also responsible for the architecture
○ solutions and documentation operations in order to meet the engineering departments quality and standards
○ Participate in production outage and handle complex issues and works towards Resolution
○ Develop custom tools and integration with existing tools to increase engineering Productivity
Required Experience and Expertise
○ Deep understanding of Kernel, Networking and OS fundamentals
○ Strong experience in writing helm charts.
○ Deep understanding of K8s.
○ Good knowledge in service mesh.
○ Good Database understanding
Notice Period: 30 day max


