Cutshort logo
Porter.in logo
Cloud Production Support Engineer - Level 2
Cloud Production Support Engineer - Level 2
Porter.in's logo

Cloud Production Support Engineer - Level 2

Agency job
3 - 5 yrs
₹8L - ₹12L / yr
Bengaluru (Bangalore)
Skills
skill iconDocker
skill iconAmazon Web Services (AWS)
Linux administration
Monitoring
AWS CloudFormation

Job Summary


Cloud Production Support Engineer(PSE) is responsible for fulfilling the day-to-day infrastructure and service requests from the application teams across AWS, CI/CD solutions and observability tools. You will be expected to handle production issues in collaboration with the cloud Infrastructure and application teams.


Responsibilities and Duties


  • Troubleshoot production Issues: When technical issues with the cloud infrastructure components arise, PSE must act quickly to analyse the available data and find the root cause of the problem. They may then develop a solution or escalate the problem to other engineering team members while providing stakeholders with progress updates.
  • Infrastructure provisioning and modification: Application teams may request to create new infrastructure or modify the existing ones in AWS based on their requirements via the ticketing tool. PSE should ensure that the required data/info is available on the ticket and provide a resolution based on the given SLA.
  • Alert Management: Alerts from the observability tools will be received on multiple channels according to the notification settings. PSEs are expected to acknowledge the alerts, troubleshoot the issue, close the alert based on the given SLA, or escalate to the cloud infra/DevOps team for further diagnosis.
  • Onboarding, Off-boarding and access management: Whenever an employee joins or leaves the organization, you will receive an onboarding or offboarding request.
  • Prepare Technical Documentation: PSEs must prepare documentation when logging product issues, as they must note all details, including their observations, diagnoses, and action steps. Other everyday tasks include weekly reports summarising production performance, upgrade release notes, and troubleshooting guides.
  • Product Improvements: Since PSEs have good exposure to the product issues, they should work closely with the PMs+EMs, pass the feedback on the product, and get the improvements/fixes included in the product roadmap.
  • Adherence to SLA and timelines: PSEs should always adhere to the timelines shared with other teams for closure of fixes and deliver outcomes as per the SLA guidance agreed with business teams
  • Reporting: Report & track weekly regarding SLA metrics, tickets being worked and closed by PSEs/transferred tickets. Identify and devise how productivity can be captured at the individual level and report the same monthly.


Qualifications and Skills


  • Degree in Computer Science/Information Technology.
  • Two years or more experience in Cloud and system administration.
  • Experience troubleshooting in complex environments using monitoring tools.
  • Demonstrated experience with containerisation technologies (Docker, Kubernetes, etc.)
  • Hands-on experience with the most common AWS services.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Porter.in

Founded :
2014
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Company Overview:

At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last-mile delivery logistics is one of the biggest and fastest-growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.


Porter is the fastest-growing leader in this sector with operations in 14 major cities, a fleet size exceeding 1L registered and 50k active driver-partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 50 million USD from investors including Sequoia Capital, Kae Capital, Mahindra Group and LGT Aspada. We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of last-mile logistics including warehousing and LTL transportation. At Porter, we’re here to do the best work of our lives. If you want to do the same and love the challenges and opportunities of a fast-paced work environment, then we believe Porter is the right place for you.


Company URL: https://porter.in



Read more

Connect with the team

Profile picture
Satyajit Mittra

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Vijayalakshmi Selvaraj
Posted by Vijayalakshmi Selvaraj
Bengaluru (Bangalore), Pune
5 - 10 yrs
Best in industry
PythonAnywhere
skill iconAmazon Web Services (AWS)
Big Data

At least 5 years of experience in testing and developing automation tests.

A minimum of 3 years of experience writing tests in Python, with a preference for experience in designing automation frameworks.

Experience in developing automation for big data testing, including data ingestion, data processing, and data migration, is highly desirable.

Familiarity with Playwright or other browser application testing frameworks is a significant advantage.

Proficiency in object-oriented programming and principles is required.

Extensive knowledge of AWS services is essential.

Strong expertise in REST API testing and SQL is required.

A solid understanding of testing and development life cycle methodologies is necessary.

Knowledge of the financial industry and trading systems is a plus

Read more
CryptoXpress
at CryptoXpress
1 recruiter
Aishwarya Anantharaman
Posted by Aishwarya Anantharaman
Remote only
0 - 1 yrs
₹3.6L - ₹4.8L / yr
Community Management
Marketing
Digital Marketing
Marketing Strategy

About the CryptoXpress Partner Program


Earn lifetime income just by liking posts, posting memes, art, simple threads, engaging on Twitter, Quora, Reddit, or Instagram, referral signups, commission from transactions like flight, hotel, trade, gift card etc., 


(Apply link at the bottom)


More Details:

CryptoXpress has built two powerful tracks to help students gain experience, earn income, and launch real careers:


🌱 Growth Partner: Bring in new users, grow the network, and earn lifetime income from your referrals' transactions like trades, investments, flight/hotel/gift card purchases.


🎯 CX Ambassador: Complete creative tasks, support the brand, and get paid by liking posts, creating simple threads, memes, art, sharing your experience, and engaging on Twitter, Quora, Reddit, or Instagram.


Participants will be rewarded with payments, internship certificates, mentorship, certified Web3 learning and career opportunities. 


About the Role

We’re looking for a sharp and curious data analyst who can understand the heartbeat of our community. You’ll be responsible for tracking community behavior, detecting drop-offs, measuring contributor performance, and helping us forecast the impact of new campaigns or content strategies.


Key Responsibilities

  • Analyze contributor engagement levels, frequency, and retention
  • Monitor weekly activity rates across both Ambassador and Student Partner tracks
  • Track which tasks are driving the highest ROI or conversions
  • Report anomalies, sudden drops, or potential contributor fatigue
  • Present community health dashboards and trend insights to the core team

Skills & Qualifications

  • Experience with Sheets, Notion databases, Data Studio, or BI dashboards
  • Comfortable with data segmentation and user behavior metrics
  • Bonus: Exposure to crypto, Web3, or social platform analytics
  • Bonus: Experience working with referral or performance-based programs

Join us and play a key role in driving the growth of CryptoXpress in the cryptocurrency space!


Pro Tip: Tips for Application Success

  • Please fill out the application below
  • Explore CryptoXpress before applying, take 2 minutes to download and try the app so you understand what we're building
  • Show your enthusiasm for crypto, travel, and digital innovation
  • Mention any self-learning initiatives or personal crypto experiments
  • Be honest about what you don't know - we value growth mindsets


How to Apply:

Interested candidates must complete the application form at 

https://forms.gle/CCaAvS6yLE92XAzU6

Read more
The Smart Fellowship
Vile parle
1 - 3 yrs
₹4L - ₹6L / yr
Customer Success
Customer Retention
Customer Relationship Management (CRM)


The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.


Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA


The best part about this role

  • You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
  • As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
  • If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.


You will be responsible for these Key Responsibility Areas (KRAs):

  • Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
  • Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
  • Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
  • Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
  • Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

  • Learner satisfaction and retention rates.
  • Response time and resolution rates for learner queries.
  • NPS (Net Promoter Score) and positive learner feedback.
  • Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

  • 1-2 years of experience in customer success, or a similar customer-facing role.
  • Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
  • Proficiency in MS Excel and CRM tools.
  • Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
  • A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.


Read more
company logo
Agency job
via NowIntern by Sovika Das
Mumbai
0 - 1 yrs
₹5L - ₹6L / yr
IBC

Job Domain:

Customer and Personal Service


Client Details:


Job Profile

About the company: Strategic leader offering nearly 17 years of extensive experience in overcoming complex business & financial challenges, making high-stakes decisions, distress management, directing business in growth areas using strategic financial analysis, business valuation, corporate restructuring, understanding client requirements & project

evaluation skills


Industry:- CA Firm


Location:- Andheri West, Mumbai


Designation:- Finance Executive


Qualification:- Qualified CS, Semi-Qualified CS


Experience:- 0-1 Years


Skills:- Legal compliance, Financial Compliance, Knowledge of Accounts, Knowledge of Evaluation, Secretarial Records, IBC Code, Company Law, Accounting


Roles and Responsibilities:-

This is a role requiring assistance to the Resolution Professional/ Liquidator in carrying out day to day activities of the Assignments under Insolvency and Bankruptcy Code, 2016, which includes :

-          Knowledge of IBC, 2016

-          Preparation of Minutes/ Agenda

-          Drafting and filing of reports

-          Reviewing/ Drafting Applications

-          Basic Knowledge of Finance and Accounts

-          Basic Knowledge of Banking Sector and terminologies

-          Legal and Secretarial compliance

-          Financial Compliance

-        Assisting the partner for fund raising activities.

Read more
gurgaon
gurgaon
Agency job
via Randstad India by Shreya Chaudhary
Gurugram
2 - 5 yrs
₹5L - ₹10L / yr
Change Management
  • Developing change management plans for projects and/or change initiatives.
  • Evaluating the impact of planned organisational change.
  • Identifying risks and developing risk mitigation tactics.
  • Identifying and managing anticipated resistance to change.
  • Leading change management work streams with a structured methodology / process.
  • Supporting development of communications relevant to change initiatives.
  • Providing coaching and training to employees at all levels.
  • Defining success metrics and measuring performance against these.
  • Providing reporting and other updates to management and project teams.
Read more
Guruji Astro
at Guruji Astro
1 recruiter
Ritika Rai
Posted by Ritika Rai
Jaipur
3 - 10 yrs
₹6L - ₹15L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+1 more
The ideal candidate is someone who works with the Full Stack Developer, or client-side. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects. Qualifications Proven 2+ experience as a client-side web Developer Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery) Write well designed, testable, efficient code by using best software development practices Add-Ons Expertise in managing translation solutions for website localization. Past experience in working in Similar Role Good understanding of Software development life cycle process Be responsible for maintaining, expanding, and scaling our site Excellent communication and teamwork skills Great attention to detail Organizational skills An analytical mind Degree in Computer Science, Statistics or relevant field
Read more
SalesBlink
at SalesBlink
1 recruiter
Zeenal Lobo
Posted by Zeenal Lobo
Remote only
1 - 2 yrs
₹1.8L - ₹2.4L / yr
skill iconVue.js
skill iconJava
skill iconHTML/CSS
1. Work with the founders to ship new features that solve our customers' needs
2. Work on building, maintaining, and testing the front-end of the web application
3. Work on taking architectural and design decisions
4. Work on reviewing and approving pull requests
5. Proactively identify and fix any software bugs/improvements
6. Take the initiative to improve the system's software architecture, UI, UX, scalability, and performance
7. Participate in the customer meetings for solution design and technical discussions
8. Help in customer support activities by resolving any technical queries/issues reported by the customer
Read more
Xpresslane
at Xpresslane
1 recruiter
Mithileshkumar R
Posted by Mithileshkumar R
Bengaluru (Bangalore)
3 - 4 yrs
₹4L - ₹8L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
skill iconJavascript
+3 more

About Xpresslane:

Xpresslane is a universal one-click checkout platform for eCommerce. We want to transform

the way online shoppers buy, Democratize optimized checkout and post checkout

experience. We have achieved 100+ signups from D2C merchants in the last year alone and

are aggressively adding new features to help solve problems in their checkout process.

 

Engineering @Xpresslane:

We are a small group of Tech Enthusiasts, Product Managers. We give incredible value to

design and UX is our topmost priority. We've implemented products using Go, Java,

Kubernetes, Docker, Temporal, GraphDB, Svelte & React, Cypress, Gitlab CI/CD.

 

Expertise

● 3-4 years of experience in Software Testing and development

● Work with developers and product managers to identify and plan for e2e testing,

monitoring applications and software systems

● Plan for automated testing as part of CI/CD

● Plan, Design and implement automated e2e testing

● Familiarity with JavaScript and NodeJS

● Familiarity with any e2e testing tools like Cypress, Protractor

● Work towards departmental and project deadlines

● Familiarity with tools like BrowserStack would be a plus

 

At the moment, we are looking for engineers for our Bangalore office.

Read more
viditya
at viditya
1 recruiter
Yogita Patil
Posted by Yogita Patil
Pune, remote
2 - 10 yrs
₹8L - ₹25L / yr
skill iconNodeJS (Node.js)
skill iconExpress
skill iconReact.js
skill iconMongoDB
VIDITYA is a Pune based IT services and product development company focusing solely on MERN stack development. We are proud of our world class development team and processes. Currently we are looking for highly motivated individuals who strive to make a positive impact on our partner's end users. Since we work with globally distributed partners a strong communication skill is a must. We also value the ability to learn quickly. Ability to adapt to changing technology trends is a highly desired skill.
Read more
Grasp Internet
at Grasp Internet
1 recruiter
Saurav Prakash
Posted by Saurav Prakash
Dwarka
0 - 3 yrs
₹3L - ₹4L / yr
Business Development
MS-Excel
Digital Marketing
Business Planning
Business Intelligence (BI)
+1 more
Office Timings: 09:30 - 05:30 (Mon-Sat) Job Location: New Delhi, Dwarka, Sector-7 Job Type: Full-time Salary: 24,000 – 35,000/- INR (Depends upon Candidate). Experience: Fresher or 1-2 years of professional experience (Male Candidates are Preferable) Profile: Business Development Executive (E-Commerce) Skills: E-Commerce, Fluent Spoken and writing English, Exposure on Excel, Emphasizing Excellence, Energy Level, Meeting Sales Goals, Creativity, Sales Planning, Motivation for Sales, Exposure to Digital Marketing (is a Plus). Personality: Active and pleasant personality, Candidate should be intellectual with learning and positive attitude, Good communication skills, Problem solving skills, Carries out responsibilities with professionalism, Internet and computer savvy, sincere and dedicated. Requirements: • Decent English language skills - writing and speaking. • Business Development Executive for E commerce should have deep understanding and passion for e-commerce. • Experience with e-commerce, retail, advertising, or media would be an advantage. • Executive should have good knowledge of MS Excel. • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. Job Description: • Following up for daily reports as assigned by the Director. • Co-ordination with various MarketPlaces Account Managers. • Taking calls, Responding to mails. • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options. • Monitoring promotional activities at Marketplaces (Mainly Amazon.in). • Strategizing & implementing the plan of action for the month on month growth in the sales from the existing online marketplaces. • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors. • Review and summarize miscellaneous reports and documents, Managing suppliers and Other Vendors. • Hands-on experience of Tally is not mandatory but preferred. • Keeping control and supervision, Marketing Strategies, Business Development. • Any other duties as assigned. Brief Introduction About the Organisation: We currently deal in mobile accessories with all leading Indian E-Commerce portals, and plan to expand into other lifestyle categories in next 6 months. Our organisation is in a high growth and expansion phase. We are currently among top 200 sellers on Amazon.in among 2 lakh active sellers. It’s a lean team building up right now, which means a lot of work and energy is required, but a lot of learning and rewards too. Our Amazon storefront link: https://www.amazon.in/CASE-U/b/ref=w_bl_hsx_s_wi_web_4598211031?ie=UTF8&;node=4598211031&field-lbr_brands_browse-bin=CASE+U Office Location: Dwarka, Sector-7
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos