Automation Engineer SDE 2

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Role Objective

Build and manage a reliable, scalable, and cost-efficient supplier ecosystem for customised and premium furniture, while ensuring consistent quality, lead-time adherence, and strong commercial competitiveness across categories.

Key Responsibilities

• Identify, evaluate, and onboard OEM partners across furniture categories including Sofas, Beds, Dining, Storage, and Accent Furniture.
• Build a diversified and balanced supplier portfolio to reduce concentration risk while maintaining quality and delivery consistency.
• Develop long-term strategic partnerships with key vendors, including exclusivity arrangements where relevant.
• Drive supplier capability development across quality, finishing standards, compliance, and scalability.
• Own end-to-end costing, pricing, and commercial negotiations with vendors.
• Deliver cost optimisation through material optimisation, process improvements, volume leverage, and alternate sourcing.
• Lead annual rate negotiations, cost resets, and contract renewals.
• Work closely with Category, Design, and Product teams to enable New Product Development (NPD).
• Ensure sourcing feasibility for design-led, customised, and make-to-order products.
• Define, implement, and enforce supplier SLAs covering quality standards, lead times, and responsiveness.
• Collaborate with Vendor Managers and QC teams to ensure On-Time In-Full (OTIF) delivery performance.
• Review vendor performance regularly and drive corrective actions and improvement plans.
• Identify and mitigate sourcing risks related to capacity constraints, supplier dependency, and raw material volatility.
• Partner with Finance on contracts, payment terms, and commercial governance.

Success Metrics (KPIs)

• Cost savings and margin improvement (CM1 / Gross Margin)
• Supplier OTIF and lead-time adherence
• Quality acceptance rate and defect reduction
• Reduction in supplier concentration and dependency risk
• New supplier onboarding, capability building, and scalability metrics

Ideal Profile

• 6–10 years of experience in furniture sourcing, manufacturing, or category operations.
• Strong understanding of furniture materials, production processes, and finishing standards.
• Proven expertise in vendor negotiations, cost management, and supplier development.
• Experience in customised or make-to-order manufacturing environments preferred.
• Strong stakeholder management skills with a hands-on execution mindset.

What We Offer

• High-impact role influencing margins, supply reliability, and product quality
• Opportunity to build and scale a strategic supplier ecosystem
• Cross-functional exposure across sourcing, design, manufacturing, and finance

Position Overview:

We are seeking a creative and dynamic Product Branding Specialist with a strong background in software products. This role involves developing and executing our branding strategy, social media strategy, lead generation activities, and YouTube content strategy specifically tailored to our HRMS software product. The ideal candidate will have proven experience in digital marketing, social media management, and lead generation within the software industry.

Key Responsibilities:

Branding:

Brand Strategy Development:

·      Create and implement a comprehensive branding strategy aligned with company values, business goals, and unique aspects of the HRMS software.

·      Conduct market research to identify opportunities for brand differentiation.

Brand Identity:

·      Oversee the creation and maintenance of brand guidelines for software products.

·      Ensure consistent application of brand guidelines across all marketing materials and communications.

Content Creation:

·      Collaborate with designers and content creators to produce high-quality visual and written content.

·      Develop compelling narratives and case studies that resonate with the target audience in the software industry.

Social Media Strategy:

Strategy and Planning:

·      Develop a robust social media strategy to increase brand awareness and engagement for software products.

·      Create and manage a social media content calendar focused on software-related content.

Content Management:

·      Produce, curate, and manage published content across all social media platforms.

·      Monitor and respond to comments, messages, and user-generated content.

Analytics and Reporting:

·      Track and analyze social media metrics to measure campaign effectiveness.

·      Provide regular reports and insights to inform strategy adjustments.

Lead Generation:

Strategy Development:

·      Develop and implement lead generation strategies to drive qualified leads to the sales team.

·      Utilize a mix of digital marketing tactics including SEO, PPC, email marketing, and content marketing.

Campaign Management:

·      Plan, execute, and optimize lead generation campaigns.

·      A/B test landing pages, email campaigns, and ad creatives to maximize conversion rates.

Lead Nurturing:

·      Develop and manage lead nurturing campaigns to move prospects through the sales funnel.

·      Collaborate with the sales team to ensure seamless lead handoff and follow-up.

YouTube Strategy:

Content Strategy:

·      Develop a YouTube content strategy that aligns with brand and marketing goals, focusing on the HRMS software product.

·      Plan and produce engaging video content highlighting software features, benefits, and use cases.

Channel Management:

·      Manage the YouTube channel including uploading videos, writing descriptions, and optimizing metadata.

·      Engage with the audience through comments and community posts.

Analytics and Optimization:

·      Monitor YouTube analytics to track performance and identify areas for improvement.

·      Optimize video content for SEO and viewer retention.

Qualifications:

·      Proven experience in branding, social media management, lead generation, and YouTube strategy, specifically for software products.

·      Strong understanding of digital marketing principles and best practices in the software industry.

·      Excellent written and verbal communication skills.

·      Proficient in using social media management and analytics tools.

·      Creative thinker with strong problem-solving skills.

·      Ability to work independently and as part of a team.

Preferred Qualifications:

·      Familiarity with SEO and PPC advertising.

·      Previous experience in a similar role within the software or technology industry.

Looking for Front End - React JS, Back End – Node JS.

Build, maintain, and optimize backend services, APIs, and applications using Java frameworks such as Spring, Spring Boot, or Hibernate.

• As a Senior Full-stack Developer, your role would involve design development and deploy full-stack applications out of Artificial intelligence projects with a focus on low latency and scalability.
• You also need to optimize the application for better performance and a large number of concurrent users.
• Besides, you’d also closely mentor younger engineers on the team and contribute to team building.
• A strong technologist at Curl cares about doing things the right way rather than just doing them and thrives in a complex and challenging environment.

📢WE ARE #HIRING!📢

👉ROLE : Engineer / Senior Software Engineer, .NET Core with Angular9+ to 14.

👉Position: #hybrid

👉 Location: #pune

👉Job Responsibilities:

● Develop full-stack features and rapid prototypes

● Develop enhancements to existing software products

● Develop API integrations to external solutions

● Work in a team and communicate successes and challenges quickly and objectively

● Create relevant documentation for deliverables in Jira and SharePoint

👉Experience Required:

➡️ Excellent analytical and troubleshooting skills

➡️ 3+ years of software engineering experience

➡️ 3+ years of back-end experience with C#, .NET Core (C API preferred), ASP.NET Core, SQL, RESTful, web services and microsevices

➡️ 1+ years of front-end experience with Angular9+ to14 , RxJS, TypeScript,HTML5, CSS3 ,SCSS

➡️ 3+ years of experience with Web Workers and WebSockets

➡️ 3+ years of experience with SQL and any NoSQL database with eventual consistency

👉Apply Link : https://lnkd.in/diNDDP8h

#hiring #onsite #Angular #dotnetcore #softwareengineer #sql #nosql #frontend #backend

ASP.NET | Open-source web framework for .NET

• Primary Skills: Xamarin and  WPF
• Mandatory skill: Xamarin. Forms & WPF
• Experience in designing and developing Xamarin applications (mainly xamarin forms).
• Good knowledge of C#.Net.
• Understanding and implementation of MVVM design pattern.
• Good to have knowledge in other design patterns as well.
• Experience with Agile/ mobile dev-ops methodologies.
• Passionate about advancements in technologies
• Looking Candidate who has H1 & B1  valid Visa only, candidate need to travel to US immediately if shortlisted