Technical Lead – Backend

at HappyFox

Technical Lead – Backend

HappyFox

Company

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Technical Lead – Backend

at HappyFox

Posted by Lindsey A

5 - 10 yrs

₹10L - ₹20L / yr

Chennai, Bengaluru (Bangalore)

Skills

Python

Django

Flask

PostgreSQL

MongoDB

Amazon Web Services (AWS)

Linux/Unix

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for a Lead Backend Engineer with 5+ years of experience in building web services to join our engineering team to help architect, build and run our growing list of products. You should have prior experience being responsible for building sufficiently complex products/services and mentoring software engineers.

Responsibilities:

Lead a team of engineers working on our product roadmap. You are expected to contribute to feature development with hands-on development tasks
Oversee software architecture, source control workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality
Improve the development experience and the quality of the codebase. You will define and uphold best practices and coding standards for the team
Responsible for architecture and design decisions
Own stability and performance of the service that you work on
Work with the Engineering Manager to ship stable software on time
Contribute to the vision and long-term strategy in your area of expertise

Requirements:

2+ years of experience in a technical lead role designing and building complex backend systems
5+ years of professional software development experience
Excellent knowledge of best practices and coding patterns
Deep knowledge of backend programming languages like Python and web application frameworks like Django
Solid experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
Proficiency with Amazon Web Services (AWS) or Google Cloud Platform or Azure
Extensive experience with Linux/UNIX production environments
Strong sense of quality in terms of both program architecture and code style
Passion to dig into technically complex problems to troubleshoot and figure out a solution
Desire to continuously improve and ship the best quality product
Pragmatic approach to make sure technical decisions align with actual business needs.
Good understanding of the trade-offs when building for product value, reliability, or performance
Excellent communication skills with the ability to discuss and explain your point of view clearly and effectively
An engineering degree is a must(B.E. CS preferred)

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

Lead a team of engineers working on our product roadmap. You are expected to contribute to feature development with hands-on development tasks
Oversee software architecture, source control workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality
Improve the development experience and the quality of the codebase. You will define and uphold best practices and coding standards for the team
Responsible for architecture and design decisions
Own stability and performance of the service that you work on
Work with the Engineering Manager to ship stable software on time
Contribute to the vision and long-term strategy in your area of expertise

Requirements:

2+ years of experience in a technical lead role designing and building complex backend systems
5+ years of professional software development experience
Excellent knowledge of best practices and coding patterns
Deep knowledge of backend programming languages like Python and web application frameworks like Django
Solid experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB
Proficiency with Amazon Web Services (AWS) or Google Cloud Platform or Azure
Extensive experience with Linux/UNIX production environments
Strong sense of quality in terms of both program architecture and code style
Passion to dig into technically complex problems to troubleshoot and figure out a solution
Desire to continuously improve and ship the best quality product
Pragmatic approach to make sure technical decisions align with actual business needs.
Good understanding of the trade-offs when building for product value, reliability, or performance
Excellent communication skills with the ability to discuss and explain your point of view clearly and effectively
An engineering degree is a must(B.E. CS preferred)

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About HappyFox

Founded :

2012

Type :

Product

Size :

20-100

Stage :

Bootstrapped

About

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

To know more, Visit! https://www.happyfox.com/

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

To know more, Visit! https://www.happyfox.com/

Product showcase

Help Desk

Visit

Deliver outstanding support and achieve new goals with HappyFox

Assist AI

Visit

Transform your relationship with employees with conversational AI

Chatbot

Visit

You won’t have to answer repetitive customer service questions anymore. Mimic human conversations with enhanced messaging functionalities that serve your business needs

Workflow

Visit

Reduce the burden of manual and repetitive business processes with end-to-end workflow automation. Streamline your business processes with HappyFox Workflows, a cloud-based, no-code, workflow management platform

Live Chat

Visit

Provide real-time, chat support to customers without them having to leave the app. Integrate and deploy the SDK in minutes

Business Intelligence

Visit

Transform data from different sources into cross-functional reports and dashboards. Track your key performance indicators, measure trends, identify outliers, and uncover hidden insights. Get more out of your data with HappyFox Business Intelligence software

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