
- Drive Customer Success Outcomes
- Increase renewal rates and reduce churn
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability
- Optimize Customer Lifecycle
- Identify opportunities for continuous improvement
- Learn from best practices in industry
- Take Decisions on contentious issues during customer journey
- Manage Customer Success Activities
- Customer Support Management
- Customer Success Management
- Renewals
- Billing and Collections (along with finance)
- Advocating for Cross Sell and Upsell
- Inspire Customer Success Across Company
- Create company-wide culture of Customer Success
- Align with Marketing around marketing to existing clients
- Align with Product around driving product roadmap
- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
- Create company-wide customer feedback loop
- Align with Finance around measurement and forecasting
- Align with Executive Team around key metrics and objectives
Requirements:
- 2+ years experience in B2B organizations
- Strong empathy for customers AND passion for revenue and growth
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales or business experience
- Excellent communication and presentation skills
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Relevant Bachelor’s degree; preference for computer science or related degrees
- Need - good excel skills. Want - good ppt skills
- Handling tough situations or unhappy customers

About Clickpost
About
ClickPost is the simple shipping API for the Aramex API, FedEx API, Delhivery API, Ecom Express API, and more. Compare rates, manifest shipments, track packages, and more.
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Location: Baner, Pune
Work Mode: Work from Office
Experience: 1–3 Years
About the Role
We are looking for a dynamic Marketing Executive to join our team and drive brand visibility, lead generation, and digital presence for our IT services. The ideal candidate should have hands-on experience in digital marketing, social media management, SEO, and IT service marketing, with the ability to create and execute effective campaigns.
A background in IT services or product engineering services is mandatory, with an understanding of international market dynamics, specifically targeting Germany, Netherlands, Belgium, Luxembourg, the UK, and India.
Key Responsibilities
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- Manage and grow the company’s presence on LinkedIn, Instagram, and Facebook.
- Generate and nurture B2B leads using CRM and automation tools.
- Develop engaging content for blogs, case studies, newsletters, and presentations.
- Conduct market research and competitor analysis to identify trends and opportunities.
- Measure, track, and report campaign performance using analytics tools (Google Analytics, SEMrush, etc.).
- Create and manage marketing collateral (brochures, decks, proposals) to support the sales team.
- Collaborate with the business development and technical teams to align marketing strategies with company goals.
- Participate in planning and executing webinars, events, and IT industry expos.
Required Skills & Qualifications
- Bachelor’s degree in Marketing, Business, or a related field.
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- Proficiency in SEO, SEM, and social media marketing.
- Hands-on experience with tools like Google Analytics, Search Console, SEMrush, Ahrefs, HubSpot, or Zoho CRM.
- Strong communication, content writing, and presentation skills.
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Year of Exp:- 8+ years
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Cloud Networking
Azure Networking
Hub-and-Spoke Architecture
Azure Kubernetes Service (AKS)
Terraform Automation
State File Management (Terraform)
Disaster Recovery (DR) Setup
High Availability Configuration
Network Troubleshooting (Azure)
AKS Networking
Scaling and Load Balancing (AKS)
VM Deployment (Terraform)
Service Mesh
Helm for AKS
Production-Level Infrastructure Management
Network Security Groups (NSG)
Container Management (AKS)
Detailed Job Description: -
Key Responsibilities:
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Configure autoscaling using KEDA and HPA
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