Customer Success manager

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.

As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.

Learn more at www.shipthis.co

Job Description

What you'll be doing?

• Utilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions.
• Perform regular maintenance and updates to the applications
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Reporting software bugs and supportability concerns along with customer suggestions to the product teams.
• Proven ability to analyze, diagnose, and resolve complex technical issues efficiently.
• Requirement gathering and analysis of customer requirements.
• Development and configuration of client instances during onboarding
• Document technical solutions, known issues, and best practices in a clear and concise manner.
• Follow the SLA for issues with respect to the severity.

Desired qualifications include

• Experience in debugging and interpreting code to identify and address software-related issues
• Ability to multi-task and work with minimal supervision
• Knowledge of JavaScript, HTML, JSON, and Angular
• Basic concepts of Python and REST APIs
• Strong problem-solving skills
• Excellent written and verbal communication skills

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out if you have the skills and passion, we invite you to apply.

We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

Job Synopsis

• Location: Bangalore
• Job Type: Full-time
• Shift: Rotational Shift
• Role: Junior Software Engineer
• Industry Type: Software Product
• Employment Type: Full-time, Permanent

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for an ambitious and strategic Senior Business Account Executive to lead 

and scale our sales efforts across Delhi, Mumbai and Chennai. A background in law is 

mandatory for this profile.This role is ideal for a sales "rodeo" or "hunter" who thrives on 

closing deals, establishing scalable sales processes, and creating an effective sales 

funnel from the ground up. The Senior Account Executive will be instrumental in setting 

up our sales processes, expanding the team, and ensuring our strategies align with 

jhana.ai’s growth goals. 

**The day-to-day**

● Process Development & Team Building: Establish and refine scalable sales processes to drive efficiency across the sales funnel, from lead generation to closure. Identify, recruit, and mentor a high-performing sales team as our operations expand.

● Pipeline & Funnel Management: Design and implement a structured sales funnel, optimizing each stage to improve conversion rates and ensure a predictable revenue pipeline.

● Sales Strategy & Execution: Execute a “hunter” approach to proactively source and close new business opportunities, setting an example as a top-performing salesperson within the team.

● Solution Selling: Tailor jhana.ai's value proposition to meet the unique needs of each client through consultative selling, presentations, and product demonstrations.

● Market & Industry Analysis: Keep a pulse on the legaltech landscape, client needs, and competitor activity to help shape product positioning, sales tactics, and go-to-market strategies.

● Collaboration with Cross-functional Teams: Coordinate with Marketing, Product, and Customer Success teams to ensure sales insights inform product development, marketing campaigns, and support strategies.

● Reporting & CRM Management: Maintain and report on key sales metrics, forecasts, and performance analytics in CRM systems, leveraging data to refine strategies and processes.

**Qualifications & Skills**



● Education: **** Bachelor’s degree in Law.**** A degree in business is preferred. 

● Experience: **** 5+ years of experience in legal ecosystem.**** 

● Good to have : **2-3 years of proven success in enterprise sales, preferably within 

legaltech, SaaS, or B2B technology sectors**, with a record of meeting or exceeding 

revenue targets. 

● Sales Hunter Mindset: Demonstrated ability to close deals and build processes that drive sustained growth; proactive and self-driven in sourcing and securing new clients.

● Process-Oriented Leader: Strong skills in setting up sales workflows, sales automation tools, and repeatable processes that support scale.

● Industry Knowledge: Familiarity with legal industry dynamics and AI-driven tech solutions for legal processes is an advantage.

● Analytical & Tech-savvy: Proficiency in CRM software (e.g., Salesforce, HubSpot) and an analytical approach to optimizing the sales funnel.

● Collaborative & Adaptable: Experience working within a startup or dynamic environment with the ability to adjust to rapid changes and new goals.

**Preferred Experience **

● Background in law or experience with legal clients. 

● Ability to quickly learn and apply sales strategies to meet or exceed client 

expectations. 

● Knowledge of CRM tools and interest in data-driven client management. 

**Additional Requirements **

 ** Travelling would be required**

● Travel: for client meetings and industry events. 

● Adaptability & Initiative: Positive attitude with a proactive approach to learning and 

client engagement.

**What We Offer**

● Competitive salary and commission structure

● A chance to be at the forefront of AI-driven legal technology

● Growth opportunities within a high-impact role, building and scaling the sales function

● A flexible work environment and the opportunity to shape the future of legaltech in India

Seeking a Sales Executive with 2-4 years of experience to sell our health tech product for storing medical images. Responsibilities include developing sales strategies, prospecting, client relationship management, and collaborating with cross-functional teams.

Key Responsibilities:

1. Business Development: Identify new business opportunities within healthcare, targeting hospitals, clinics, and diagnostic centers.

2. Sales Strategy: Develop and execute effective strategies to achieve sales targets through prospecting and networking.

3. Product Knowledge: Gain a deep understanding of our product and articulate its value propositions to potential clients.

4. Client Relationship Management: Build and maintain strong relationships with key decision-makers, providing exceptional customer service.

5. Consultative Selling: Conduct needs assessments and present tailored solutions to address clients' requirements.

6. Pipeline Management: Efficiently manage the sales pipeline, prioritize leads, and update CRM systems.

7. Collaboration: Work closely with cross-functional teams to ensure alignment and support for sales initiatives.

Qualifications:

- Master's degree in Business Administration or related field.

- Proven track record in B2B sales, preferably in healthcare or technology.

- Strong communication and negotiation skills.

- Ability to work independently and in a fast-paced environment.

- Familiarity with medical imaging or healthcare IT solutions is a plus.

- Proficiency in CRM software and Microsoft Office Suite.

Join us in revolutionizing healthcare technology. Apply now with your resume and cover letter.

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

At PivotRoots we follow a user centred and value driven design thinking process. As a UX designer, 

1. You should be able to understand product specifications and know how to convert business requirements into user journeys and wireframes. 
2. Able to create personas through user research and data. 
3. Adept in developing wireframes and prototypes around customer needs.
4. Use various UX processes to fefine the right interaction model and evaluate its success
5. Work with UI designers to implement attractive designs
6. Communicate design ideas and prototypes to developers
7. Keep abreast of competitor products and industry trends

This is a pure UX role and does not require any prior experience in visuals and graphics. 

• Leading a team, Collaborate with team to deploy and continuously improve our solutions
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high quality and pixel perfect code.
• Optimising components for maximum performance across a vast array of web-capable devices and browsers.
• And everything that a coder does.

• Strong proficiency in JavaScript, including DOM manipulation and theJavaScript object model.
• Thorough understanding of React.js and Redux its core principles.
• Familiarity with newer specifications of ECMA Script is a plus.
• Familiarity with RESTful APIs.Knowledge of modern authorisation mechanisms, such as JSON Web Token.
• Familiarity with modern front-end build pipelines and tools.
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements.
• Lead a product (would be a plus)
• Have managed a team before

Key Skills:

• Must have good Communication.
• Individual contributor having good min 1-year hands-on experience on job portals & knowledge of social media hiring.
• Should be able to handle end to the end hiring process.
• Good with excel, reports & data management.
• Must have a proven track record hiring in the e-learning/publishing domain will be a plus.
• Should be presentable, thoughtful & have an understanding of the professional work environment.
• Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
• Hands-on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
• Ability to organize skills assessment centres (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
• Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
• Hands-on experience with recruiting software, as well as Human Resource Information Systems (HRIS) or Human Resource Management Systems (HRMS)
• Excellent communication and interpersonal skills
• Strong decision-making skills

Responsibilities

• Develop and update job descriptions and job specifications.
• Perform job and task analysis to document job requirements and objectives
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
• Source and recruit candidates by using databases, social media etc
• Screen candidates resume and job applications
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
• Onboard new employees in order to become fully integrated
• Monitor and apply HR recruiting best practices
• Provide analytical and well documented recruiting reports to the rest of the team
• Act as a point of contact and build influential candidate relationships during the selection process
• Promote the company’s reputation as “Great place to work”

Job description
We are looking for a Full Stack Developer with strong PHP experience to join our software development team. We need someone who loves innovating, problem-solving and wants to be at the forefront of transformation.

- Produce scalable software solutions.

- Responsible for the full software development life cycle, from conception to deployment.

- Handle both front-end and back-end coding, development frameworks, and third-party libraries.

- Participate in our product development from ideation to deployment and beyond

- Create ground-breaking new features for our users and customers, and for internal use

- Work with our data team to make our product smarter and more intuitive to use

- Maintain and help optimize existing systems

Requirements

• 3+ years of experience developing with modern PHP using Laravel or CakePHP
• Strong Javascript framework experience on a production environment (React, Angular, Vue,)
• 2+ years experience with React
• Experience building, maintaining, testing and documenting APIs to be used by other developers both internally and externally
• Experience with database management and optimization
• Experience with other data stores like Elastic Search, MongoDB or similar would be preferred
• Experience with git and related tools