Customer Success manager

Sharepoint Developer

Job Description

• Meeting with the client and internal team to review website and application requirements.
• Setting up project completion timelines with client and tracking it to closure.
• Configuring the company SharePoint systems to specified requirements.
• Developing new web components using XML, .NET, SQL, and C#.
• Designing, coding, and implementing scalable applications.
• Extending SharePoint functionality with forms, web parts, and application technologies.
• Testing and debugging code, troubleshooting software issues.
• Reviewing website interface and software stability.
• Maintaining and updating SharePoint applications.
• Prepare Solution Design Documentation of projects.
• Providing systems training to staff and customers.

• Reporting - Dashboard, Growth Report, All Project Reports MTD, QTD, YTD wise
• Collect the Data from Project Team to analyze it daily or monthly basis
• Expertise in MS Office and Report Generation
• Work very closely with teams across delivery locations and client
• SharePoint and VBA skills
• To be willing to work in US shifts
• Perform requisite MIS (Count sheets, internal & external reporting)
• Adhere to reasonable operational requests from the management
• Expert in managing new SharePoint sites with approval workflow and maintenance of the existing sites.
• High-level coding skills.
• Ability to solve complex software issues.
• Detail orientated.
• Self-motivated.

• Work closely with product managers and engineers to design, implement, test and continually improve scalable frontend and backend services.
• Develop products using agile methods and tools.
• Develop commercial grade software that is user friendly and suitable for a global audience.
• Plan, create and execute (manual and automated) tests.
• Be involved and participate in the overall application lifecycle.
• Building reusable code and libraries for future use.
• Staying up to date with current technologies and providing insights on cutting edge software approaches, architectures, and vendors.

• Fluency in any one of JavaScript, TypeScript or Python.
• Strong problem solving skills. 
• Should have built large scalable enterprise applications from scratch.
• Strong experience in architectural patterns, High level designs.
• Experience in Nosql and SQL DBs.
•  

Required Skills:

• Thorough knowledge on Sheet metal component design, material and thickness selection
• Competent on Electrical harness modeling in CATIA V5 – Electrical harness Routing (EHI) and Electrical Fitting installation.
• Independently handle Electrical harness modeling related to subsystem and car level..
• Able to interpret electrical schema and good understanding and able to apply while routing the harness
• Wire Bundle calculation
• Selection of protection, connectors, conduit, etc…
• Good Knowledge of materials  & mechanical characteristics
• Ability to perform a weight assessment on assemblies, aggregates and installations
• Ability to analyze manufacturing non-conformity and to validate a back-up solution.

• Manage accounts and financial operational activities
• Prepare Daily, Weekly and Monthly reports
• Record Maintenance for Factory and Admin Compliances
• Coordinate with auditor office about GST, TDS, and TCS Filings
• Manage the accounts team

Software Engineering

• 4+ years of experience in designing, developing, and maintaining React-based applications
• 4+ years of hands-on experience in developing medium to large-scale applications using Javascript frameworks
• Experience with projects that involve, improving the reliability and performance of your web-apps, by leveraging different observability tools like Lighthouse, Sentry, and Datadog.
• Good understanding of functional programming paradigms and UI architecture patterns
• A decent understanding of cloud infrastructure like AWS to orchestrate and manage our applications.
• Experience with testing frameworks like JEST, modern auth mechanisms, and server-side rendering through frameworks like NextJS
• Experience with backend technologies like JAVA, and Kotlin would be good to have.

Product Development

• Ability to scope, review and refine user stories for technical completeness and to resolve dependency risks.
• Well-versed in working in an agile environment and being involved in different stages of SDLC - Design, Development, Code Review, Testing, and Release Management
• Ability to work with different CI/CD frameworks, with hands-on experience with Git or any similar source code management tools
• Continuously refactor applications so that they are easy to maintain, easy to extend, and contribute to

Your Tech Stack

Web Application Frameworks: React, Ruby on Rails

Programming Languages: ReasonML/Rescript, Typescript, Javascript, Kotlin, HTML, CSS

Tools and Libraries: Webpack, Sentry, NextJS, NodeJS, Jest, Figma

Communication: HTTP, GraphQL, Amazon SQS, Amazon SNS

Observability: Google Analytics, Lighthouse, Sentry, Kibana, Datadog

What you will build with us?

The front-end platform at Porter is geared toward developing a variety of products for customers, partners, and our internal teams. You will be a part of Porter’s Web Engineering Platform team.

What will be your primary focus?

1. enabling our engineering teams to create highly reliable and scalable software systems, reduce client and server outages and increase system hygiene.
2. building the right set of tooling and flows for our web and mobile teams, for improving developer productivity. This will enable our application teams to churn out user features rapidly and will help them build the best-in-class product solutions for our business teams.
3. work on security initiatives, to protect information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction in order to provide confidentiality, integrity, and availability.

What will you closely influence?

1. Providing the right user experience to our customers, partners, and cc agents when they reach out to us
2. Building tools to help boost user growth on our platform including our driver onboarding, training and certification system, referral system, and lead management models. A step towards sustainable user growth and providing personalized experiences, on our platform
3. Unlocking new growth levels for Porter, in form of our new vibrant customer base through business initiatives like Packers and Movers, Part-Load, and help Porter on its journey to becoming a super Logistic App.
4. Enabling us to engage our partner ecosystem better with our fast-moving initiatives in the Insurance and Lending segments. Your work here will directly impact the livelihood of our partners
5. Solving problems related to optimal pricepoint for partners and customers, matchmaking with supply and demand, and building confidence around payment experience and location tracking.

Job description

• Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
• Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
• Hands-on experience with Windows 10/11 operating system environments
• Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
• Ability to perform remote troubleshooting and provide clear instructions.
• Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
• Excellent problem-solving and multitasking skills
• Address user tickets regarding hardware, software, and networking L1, etc.
• Manage and maintain IT asset inventory and documentation.

Desired Skills and Experience -

• Strong knowledge of Microsoft Windows desktop operating systems.
• Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
• Strong knowledge of the Microsoft Office suite.
• Working knowledge of TCP/IP protocol stack, and Wi-Fi.
• Working knowledge of supporting pcs in a domain environment.
• Working knowledge of Office 365 cloud application suite
• Working knowledge of desktop imaging, application deployment, and hard drive encryption