Customer Success manager

Customer Support & Quality Assurance Executive

Location: Hyderabad (Onsite)

Experience: 1–3 years in QA, tech support, or similar role

Department: Product & Customer Success

The Opportunity

At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.

This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.

What You’ll Do

Quality Assurance (QA)

● Review and analyze product specifications and user requirements to ensure complete understanding.

● Design, execute, and maintain test cases for web and mobile applications.

● Log, track, and manage bugs; work closely with developers to ensure timely fixes.

● Conduct regression, functional, and usability testing to ensure every release is rock-solid.

● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.

Customer Support

● Provide timely, professional assistance via email, chat, or phone to global customers.

● Manage and support multiple customers simultaneously, prioritizing effectively.

● Use AI-driven knowledge bases and tools to quickly resolve common queries.

● Document and escalate complex issues to the right teams for resolution.

● Help onboard new customers by guiding them through key features and best practices.

● Collect feedback, identify recurring pain points, and share insights with the product team.

What You Bring

● Any bachelor’s degree — we value skills and attitude over specific majors.

● 1–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).

● Excellent English communication skills (verbal & written).

● Ability to handle multiple customers and tickets simultaneously while staying organized.

● Strong understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).

● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.

● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.

● A proactive, problem-solving mindset and the ability to manage multiple priorities.

Why WINIT

● Be part of a global leader in AI-powered Sales & Distribution solutions.

● Work in a role that blends technical expertise with customer interaction — no two days are the same.

● Learn and apply the latest AI tools to improve your efficiency and impact.

● Collaborate with talented teams in a culture that values innovation and continuous improvement.

● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.

If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.

React Frontend Developer Mobile Responsive UI & Testing

Location: Remote

Shift: EST hours

Company: ARDEM Incorporated

Position Overview:

ARDEM is seeking an experienced Frontend Developer to enhance our existing React-based loan amortization desktop application by extending it with full mobile responsiveness and comprehensive testing. This role focuses on adapting and optimizing the current web application for iPad and iPhone devices, ensuring a seamless and consistent user experience across all viewports without developing a separate mobile app.

Key Responsibilities:

• Extend existing React components using responsive CSS to ensure optimal usability on iPad and iPhone devices.
• Adapt complex financial data tables and interactive interfaces for touch-friendly mobile interaction while preserving full desktop functionality.
• Implement progressive enhancement techniques to scale features effectively across varying device sizes.
• Identify and resolve edge cases in the data transformation pipeline and improve application robustness.
• Develop comprehensive technical test cases to validate component behavior, data flow, and API integrations.
• Debug and resolve CSS layout and rendering issues across devices, screen sizes, and orientations.
• Collaborate with backend and QA teams to ensure high-quality, stable, and performant releases.

Required Skills & Experience:

• Strong proficiency in React, JavaScript (ES6+), and modern CSS (Flexbox, Grid, media queries).
• Proven experience extending existing codebases to add responsive functionality (not limited to greenfield development).
• Experience building and optimizing financial or data-intensive web applications for responsiveness.
• Solid understanding of progressive enhancement and adaptive design patterns.
• Expertise in unit testing, integration testing, and writing detailed test documentation.
• Hands-on experience with Zustand or similar state management libraries.
• Familiarity with service-layer architectures and data transformation workflows.

Tech Stack:

• Frontend: React (functional components, hooks), Zustand (state management), TanStack Table (React Table)
• Backend: Node.js / Python APIs
• Architecture: Desktop-first application to be extended for mobile

Nice to Have:

• Experience working on financial or loan management applications.
• Familiarity with Salesforce API integrations.
• Understanding of web accessibility standards (WCAG).
• Experience optimizing large datasets or data tables for mobile devices.

Deliverables:

• Responsive enhancements for existing desktop components.
• Mobile-optimized layouts that extend, not replace, desktop functionality.
• Comprehensive test suite with fully documented test cases.
• Strengthened code architecture and error handling.
• Detailed technical documentation outlining the mobile optimization strategy.
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Additional Requirements

This opportunity enhances your work life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements:

1. Laptop or Desktop:

• Operating System: Windows
• Screen Size: 14 Inches
• Screen Resolution: FHD
• Processor: I5 or higher
• RAM: Minimum 8GB (Must)
• Type: Windows Laptop
• Software: AnyDesk
• Internet Speed: 100 MBPS or higher

Role: Full Stack Developer

Industry Type: BPM / BPO

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: B.Tech/B.E. in Computers

We are seeking an experienced and creative Learning & Development (L&D) Specialist – Instructional Designer to design, develop, and implement engaging learning experiences that support employee growth, enhance job performance, and align with business goals. The ideal candidate will have strong experience in instructional design, adult learning principles, and e-learning development tools.

Job Title: Full Stack Developer Trainer

Location: Poornima University, Jaipur

Duration:

Slot 1: 22nd July - 31st July 2024

Slot 2 : Sept last week or Oct first week 2024

Job Type: Part-time/Contractual

Overview: Poornima University, Jaipur, is seeking a skilled Full Stack Developer Trainer to conduct technical sessions in workshop mode for 3rd year B.Tech+FDA students starting from July 2024. The trainer will play a pivotal role in equipping students with the latest industry-relevant skills in full-stack development through hands-on workshops conducted on-campus.

Responsibilities:

• Design and deliver workshop-style technical sessions on full-stack development topics including but not limited to:
• Front-end technologies (HTML, CSS, JavaScript, React/Angular/Vue.js)
• Understanding of MERN Foundation
• Back-end technologies (Node.js, Python/Django, Ruby on Rails, Java/Spring)
• Database management (MySQL, PostgreSQL, MongoDB)
• API design and integration
• Version control systems (Git)
• Deployment and DevOps practices
• Develop practical assignments and projects that enhance students' understanding and application of full-stack development concepts.
• Provide mentoring and guidance to students on individual or group projects related to full-stack development.
• Assess and evaluate students' progress, providing constructive feedback for improvement.
• Collaborate with faculty members to align technical sessions with the curriculum and learning objectives of the B.Tech+FDA program.

Requirements:

• Proven professional experience of at least 5 years as a Full Stack Developer or a similar role with hands-on expertise in both front-end and back-end technologies.
• Strong proficiency in web development languages and frameworks.
• Familiarity with modern development tools and environments (IDEs, package managers, build tools).
• Knowledge of cloud platforms (AWS, Azure, Google Cloud), containerization (Docker), and CI/CD pipelines.
• Excellent communication skills with the ability to convey technical concepts effectively to students.
• Passion for teaching and mentoring, with a commitment to fostering a supportive and engaging learning environment.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field. Relevant certifications and/or industry experience will be an advantage.

Additional Information:

• This position is part-time/contractual, requiring on-campus presence during scheduled workshop sessions.
• The role offers an opportunity to contribute to the professional development of aspiring engineers and shape their skills in full-stack development.

Application Process: Interested candidates are invited to apply for this opportunity.

Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchian, ML & AI, Complex mobile & web apps, IoT etc.

The ideal candidate will be responsible for developing highly scalable and secure code.

Responsibilities:-

-Able to take the Extreme Ownership of modules/product/projects
-Can handle calls with the client & customer to know their feedback
-Build pixel-perfect, buttery smooth UIs across both mobile platforms.

- Maintain product roadmap, release schedules, and architectural standards that ensure alignment with business objectives.

- Manage, Mentor, and coach a team of 6 -9 front-end engineers
- Build fast and efficient next-generation web applications
- Implement new features and optimize existing ones
- Collaborate with Designers to iterate on the design
- Work closely with Backend Engineers to integrate APIs and other services
- Find and address performance issues
- Identify and communicate front-end best practices
- Desire to learn and mentor the new joiners with the latest framework like svelte, vue etc

Desired Candidate Profile:

Culture

- Fast-paced, intellectually stimulating, steep learning, and growth

- Close-knit, hardworking, supportive colleagues

- Challenging work

- Flat organization with no hierarchy

- If you like problem-solving, and love the latest technology, there are very few better places

How we are different 
 -We are a young and dynamic team who are obsessed with solving the business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to the business problem rather than technology

 Why join us
 -We provide a huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company ho are pretty much hands-on and have earlier built the Consumer application which is downloaded millions of time and are in a leadership position in companies like Samsung, Purplle, Loyalty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry