
- Drive Customer Success Outcomes
- Increase renewal rates and reduce churn
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability
- Optimize Customer Lifecycle
- Identify opportunities for continuous improvement
- Learn from best practices in industry
- Take Decisions on contentious issues during customer journey
- Manage Customer Success Activities
- Customer Support Management
- Customer Success Management
- Renewals
- Billing and Collections (along with finance)
- Advocating for Cross Sell and Upsell
- Inspire Customer Success Across Company
- Create company-wide culture of Customer Success
- Align with Marketing around marketing to existing clients
- Align with Product around driving product roadmap
- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
- Create company-wide customer feedback loop
- Align with Finance around measurement and forecasting
- Align with Executive Team around key metrics and objectives
Requirements:
- 2+ years experience in B2B organizations
- Strong empathy for customers AND passion for revenue and growth
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales or business experience
- Excellent communication and presentation skills
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Relevant Bachelor’s degree; preference for computer science or related degrees
- Need - good excel skills. Want - good ppt skills
- Handling tough situations or unhappy customers

About Clickpost
About
ClickPost is the simple shipping API for the Aramex API, FedEx API, Delhivery API, Ecom Express API, and more. Compare rates, manifest shipments, track packages, and more.
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Product Development:
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📍 Location: Hyderabad (Onsite)
🧑💻 Experience: 5–7 Years
Job Summary
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Apply now for the role of a Node JS Developer at Codebuddy which is opening doors for skilled, energetic developers looking for Node JS Developer Jobs.
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- Mentor junior developers and share knowledge with the team.
- Collaborate with UX/UI designers to create visually appealing and user-friendly interfaces.
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- Experience with front-end technologies such as React or Angular.
- Proficiency in HTML5, CSS3, JavaScript, and related frameworks/libraries.
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- Strong communication and interpersonal skills.
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Job Description
What is the role?
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Key Responsibilities
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What are we looking for?
- Manage a senior tech team of more than 5 direct and 10 indirect developers.
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- Frameworks like React, React Native, Node.js, GraphQL
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- Understanding of security principles and possible attacks and mitigate them.
Whom will you work with?
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- Expert at hands on programming in JAVA and J2EE
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- Proficient understanding of code versioning tools, such as Git or SVN
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- Excellent problem-solving skills
- Hands on experience with Lucene/Solr
- Familiarity with DiagFlow based chat bot building
- Knowledge of NLP
- Learnt AI/ML systems
- Excellent interpersonal skills and the ability to build good working relationships.
- Must be self-motivated to prioritize and manage workload and meet critical project milestones and deadlines.
- Able to effectively collaborate with a team as well as take initiative and work independently to solve problems
Experienced required 5-12 Yrs
Permanent WFH.
Immediate candidates required.
We are urgently looking Azure Data Factory Engineers with 3 to 7 years of overall experience, having good experience on Azure Data Factory and SSIS.
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