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Customer Success manager
Customer Success manager
Clickpost's logo

Customer Success manager

Ridhi  Dhariwal's profile picture
Posted by Ridhi Dhariwal
2 - 7 yrs
₹4L - ₹12L / yr
Remote only
Skills
Customer Success
SaaS
Communication Skills
B2B Marketing
  • Drive Customer Success Outcomes
    • Increase renewal rates and reduce churn
    • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
    • Drive new business growth through greater advocacy and reference-ability
  • Optimize Customer Lifecycle
    • Identify opportunities for continuous improvement
    • Learn from best practices in industry
    • Take Decisions on contentious issues during customer journey
  • Manage Customer Success Activities
    • Customer Support Management
    • Customer Success Management
    • Renewals
    • Billing and Collections (along with finance)
    • Advocating for Cross Sell and Upsell
  • Inspire Customer Success Across Company
    • Create company-wide culture of Customer Success
    • Align with Marketing around marketing to existing clients
    • Align with Product around driving product roadmap
    • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
    • Create company-wide customer feedback loop
    • Align with Finance around measurement and forecasting
    • Align with Executive Team around key metrics and objectives

Requirements:

  • 2+ years experience in B2B organizations
  • Strong empathy for customers AND passion for revenue and growth
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Ideally combined background of post-sale and sales or business experience
  • Excellent communication and presentation skills
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Relevant Bachelor’s degree; preference for computer science or related degrees
  • Need - good excel skills. Want - good ppt skills
  • Handling tough situations or unhappy customers
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About Clickpost

Founded :
2015
Type :
Product
Size :
20-100
Stage :
Raised funding
About

ClickPost is the simple shipping API for the Aramex API, FedEx API, Delhivery API, Ecom Express API, and more. Compare rates, manifest shipments, track packages, and more.

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Connect with the team
Profile picture
Divya Jha
Profile picture
Ridhi Dhariwal
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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