Customer Success manager

Growth Manager for key Accounts, Sales Operations, Multi geography sales co-coordination and operations, P&L responsible

Monitor sales metrics and manage the entire sales process across the team Lead and motivate the sales team to achieve and exceed specific goals Build a high-performance sales team to ensure customer satisfaction

Responsibilities

• Accountable for entire presales related activity such as Requirements Capturing, Analysis, Proposals, Estimation, Project Timelines
• International Sales (Inbound / Outbound)
• Solution Sales
• Business Consulting & Account Management
• Bringing expertise in client acquisition and contract negotiation along with relationship-building, and team leadership abilities.
• Results-driven and proactive with a demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
• Quarterly/Annual revenue goal setting and resource planning to achieve them.
• Gathering requirements to understand the needs of clients, and their problem statements.
• Demonstrating solutions to stakeholders and getting closure by negotiating on price.
• Key Account Management for bigger revenue and becoming strategic partners
• Create effective strategies to target new markets after researching and analyzing competitor behavior, change in the market, etc.
• Work with the marketing team to increase engagement in target demographics
• Handle customer relations issues, enabling quick resolution and client satisfaction
• Managing and defining Outbound lead channels which includes data research on targeted companies, campaign management, and follow-up management.
• Attend networking events, community events, and hearings to generate leads
• Upsell additional products as the need arise

Desired Skill

• Knowledge of legalities and compliances in staff augmentation in the IT industry
• Proven ability to influence cross-functional teams
• Good communication skills

Role Aem Developer

Location: Noida(hybrid)

Skills:

Strong knowledge of Java and web application development.

Experience with Adobe AEM and its various modules, including AEM Forms, AEM Sites, and AEM Assets.

Strong understanding of HTML, CSS, JavaScript, and web technologies.

Ability to create, configure, and manage workflows, templates, and components in Adobe AEM.

Knowledge of content management systems and web content delivery systems.

Excellent problem-solving and analytical skills.

Ability to work effectively in a team environment and collaborate with cross-functional teams.

Good communication and interpersonal skills.

Ability to manage multiple projects and priorities simultaneously.

Eridium Digital is a Digital Marketing company, we help brands - see, shape, and act on opportunities. Driven by insights and data we decipher the consumer intent, delivering sophisticated Integrated brand presence and targeted campaigns across Search, Social, AI driven Display in sync with Marketing Technologies. We help brands to enhance their value across reputation, reach, and interest.

We are inviting applications for a full-time Senior Performance Marketing Lead to join our team. If you have a passion for Digital Marketing and bring with you an analytical and curious mind, read on. This is an opportunity to work with the leading Digital Marketing Agency. We support our employees professional and personal development.

Key Accountabilities:

• Creating and executing a strong performance marketing strategy & execution plan
• Lead the day-to-day management and optimization of campaigns across ad platforms
• Manage budgets and deliver performance marketing briefs across multiple channels; Facebook Ads, Google Ads, Twitter Ads and LinkedIn Ads
• Work closely with clients to identify their priorities and develop effective campaigns for achieving their goals
• Brainstorm new and creative growth strategies
• Ability to multi-task and remain organized in a fast-paced environment.
• Drive continued optimization of paid campaigns through performance analysis, ad copy testing, quality score improvement, keyword management etc.
• Analyze data, develop observations and recommended improvements.
• Articulate and synthesize data to internal team members to influence spending decisions/ digital marketing strategies.
• Responsible for sharing knowledge and information with the performance marketing team and internal stakeholders
• Responsible for identifying, pitching and successfully winning new paid business for Eridium
• Work closely with current Engage clients, highlighting opportunities to upsell and expand on current relationships
• Constantly identify opportunities and methods to increase efficiencies through automation and tools
• Manage daily performance reports and share insights with the team to achieve targets
• Responsible for a successful track record of measuring and maximizing ROI across a variety of performance marketing channels and ensure they are delivered on time and within budget

Requirements:

• A minimum of 4-5 years of experience in B2B performance marketing, preferably in the Digital Marketing arena
• Excellent communication and collaboration skills, with the ability to work cross-functionally with multiple teams
• Experience managing, planning and optimising multiple live campaigns simultaneously
• Ability to translate complex data concepts to easy to understand digestible decks
• Sound experience in managing multiple projects
• Proficiency with all ad platforms (Search, Social, and Programmatic)
• Proven track record of creating and managing successful performance-based campaigns across various channels.
• Strong analytical skills and experience with data analysis tools such as Google Analytics.
• Must be up-to-date with the latest trends and technologies in digital marketing
• Ability to prioritize strategically and analyze large sets of data

Please fill out the form below to apply:

https://forms.gle/5r5b3Qor6pmCc1t3A

Job Description: We are looking for highly motivated Systems Engineers/Systems Administrators. The position requires strong technical and communication skills.

As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.

Responsibilities:

• Deploying, automating, maintaining AWS / Azure-based cloud services

• Evaluate new technology options and vendor products

• Develop and maintain custom SharePoint Online pages

• Complete certifications and training on the latest technologies

• Perform SharePoint Online administrative functions

• Develop and maintain PowerShell scripts for regular task automation

• Monitorsystems, networks, and functions

• Identify and document common recovery procedures forservice impacting incidents

• Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group

• Develop, communicate and drive Service Improvement Plansto maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy

• Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure

• Manage customer interaction with the utmost professionalism, courtesy, and responsiveness

• Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation

Candidate Profile:

• B.E./ B. Tech. in Computer Science /Information Technology or MCA from a reputed university with a minimum 60% aggregate throughout their education

Skills and Abilities:

• Excellent communication skills (spoken and written English)

• Ability to work in rotationalshifts

• High-level technical troubleshooting ability

• Customer orientation

• Ability to multitask and work 6 days a week (54 hours per week at aminimum)

• Excellent problem resolution, judgment, and decision-making skills

• Knowledge about Azure and AWS services

• Knowledge of SQL and Spark query

• Knowledge of Data Visualization toolslike Power BI, Microsoft Fabric

• Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate

• Inclined towardslearning scripting languages like JavaScript, Node .js, Java, Python.

Experience: 1-3 years of proven work experience as a Technical Support Engineer

Location: Noida / Mumbai / Hyderabad

Business Development Manager Responsibilities:

• Familiarising yourself with all products and services offered by our company
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department
• Attending networking activities to research and connect with prospective clients
• Maintaining meaningful relationships with existing clients to ensure that they are retained
• Suggesting upgrades or added products and services that may be of interest to clients
• Crafting business proposals and contracts to draw in more revenue from clients
• Negotiating with clients to secure the most attractive prices
• Equipping staff with the technical and social skills needed to enhance sales
• Reviewing clients' feedback and implementing necessary changes
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant

         Business Development Manager Requirements: 

• Degree in marketing, business administration, or similar.
• 2+ years of experience
• Intuitive and insightful, particularly regarding human behaviour
• Ability to generate revenue by identifying pain points and suggesting suitable products or services
• Professional yet affable disposition
• Neat, well-groomed appearance
• Great networking skills
• Excellent written and verbal communication
• Resourceful, with outstanding research skills
• Emboldened by challenges

       Notes:

• The role is for international market
• Prior experience in Digital Marketing would be a bonus
• The company has US based operations

       Location : Noida .

    Hope you Reply as soon.

Who we are:

Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.

At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.

We are looking for

We are looking for an innovative and mission-driven Director, Engineering to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and Technology organization of business line.

The Director, Engineering works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the next couple of years. Along with that the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics and feature development across multiple projects in close partnership with our Product teams.

As a Director Engineering in Acqueon you will….

Responsive team player who can proactively contribute for building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.

• Lead a team of strong developers, working on large-scale, complex and cutting-edge systems and ensure that the team optimizes codes, while contributing to business goals and product strategies
• Chalk-out and implement the vision, technology roadmap and business goals
• Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback
• Managing the development and delivery of complex features from design to production according to product requirements
• Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace, estimate and plan projects in an agile environment
• Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
• Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
• Responsible to review Architecture and design technically robust, flexible and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up
• Expertise in highly transactional, large relational and complex systems
• Strong object oriented design skills, and an uncanny ability to design intuitive modules and class-level interfaces
• Superior management skills to manage multi-engineer projects and experience in delivering high quality projects on time
• Strong technical competence with a track record of individual technical accomplishments

As a Director in Acqueon you will need….

• An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred
• With 15+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
• Deep understanding in Java, Golang, SQL/NoSQL database, Elastic search, K8S and Docker
• Experience in developing scalable, concurrent, low-latency, fault tolerant systems
• Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
• Previous experience in working with other international R&D, product management and support teams
• Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
• Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
• Work closely with the Architects and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery). Within the established architectural guidelines.
• Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
• Willingness to work in a fast paced, and driven team in a context-switching environment
• Should have experience with CDP platforms, NoSql platforms, java/python, AWS platform, ELT (connectors to fetch data, transform) additionally experience with Sagemaker, AI Modelling and Data Science would be a plus

• Should have handled Voice | Chat | Email audits for a team of 15 to 20 advisors
• Ensure coaching & feedback is done for team members to improve overall customer experience
• Should have an eye for detail & report non-compliance in audit findings
• Good command in MS Excel

About the Role

 You will be responsible for identifying new leads, negotiations, and managing the sales activities in a very fast-paced and rapidly changing environment. In this opportunity, you will be working closely with the Wesley Clover International team and TaraSpan India team to help better optimize our pipeline generation methodologies, improve the prospect experience, and uncover strategies to create scalable ways to drive sales success.

Enterprise Sales Manager Responsibilities:

• Develop a go-to-market India strategy for the large technology product portfolio of Wesley Clover International
• Conduct market research to find trendsetter ideas and identify new markets and customer needs
• Promote the company’s products/services addressing or predicting clients’ objectives
• Locate new leads and arrange business development meetings with prospective clients
• Screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.
• Develop negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Close business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
• Build and maintain long-term relationships with existing and new customers
• Develop quotes, proposals, and sales contracts ensuring adherence to law-established rules and guidelines

 Requirements:

• 10-12 years of proven working experience as a business development manager, sales executive or a relevant role is required
• Proven sales track record with references
• Strong market knowledge of enterprise SaaS and technology
• Strong Interpersonal skills (outgoing and personable)

• Excellent communication and negotiation skills (verbal, written & presentation)
• Excellent organization, prioritization and time management skills.

• MBA, BSc/BA in business administration, sales or relevant fields

Role: Blockchain Developer with .Net

Roles and Responsibilities:

1. Must be proficient in developing object-oriented applications
2. Must have hands on experience on C# & WebAPI.
3. Participate in troubleshooting and training of issues with different teams to drive towards root cause identification and resolution.
4. Participate in technical communication within the team and to other groups, prepare technical design documents.
5. Must have a basic hands on experience on Ethereum Blockchain and Solidity
6. Good to have exposure to Azure.
7. Positive attitude, Smart work, problem solving attitude, ready to upgrade skills with latest technologies
8. Developing technical specifications.
9. Drafting software and application operating procedures.
10. Training junior staff.
11. Good verbal and written communication skills

Required Blockchain(Ethereum) Experience: 3 to 6+ Months

Required C#, .Net Experience: 2+ year

Overall Experience: 2 – 3 years

Industry: https://www.naukri.com/it-software-jobs">IT-Software / https://www.naukri.com/software-services-jobs">Software Services

Functional Area: https://www.naukri.com/it-software-qa-&;-testing-jobs">IT Software – Development and Maintenance

Role Category: Programming & Design

Employment Type: Permanent Job, Full Time