Ameyo

Primary/Essential Duties and Key Responsibilities:

• Proactively manage a portfolio of  customers once the implementation phase is completed
• Develop and build strong relationships with key customer stakeholders 
• Understand customers’ needs and priorities to optimize the use of the platform
• Identify new opportunities: up-sell, cross-sell, additional training
• Effectively communicate application features and product information for new releases and facilitate their adoption
• Be the voice of the customer and provide internal feedback on how we can better serve our customers
• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
• Resolve billing and Support inquiries in a timely and productive manner
• Coordinate small customer projects

Required Qualifications: 

• Well-organized and excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Exceptional oral and written communication skills and attention to detail
• Minimum 4-5 years experience 

Travel Requirements:

Please find the JD Below:

Job title- ATL/Technical Lead

Experience

1. Must have experience
   1. Extensive product development experience
   2. 5-10 years experience in back end Java Development
   3. Possess advanced knowledge of object-oriented design and development (OOA/OOD). 
   4. Team task assignment, mentoring and helping resolve issues 
   5. Self-starter, ability to work with minimal supervision.
   6. Skilled at working collaboratively in a team-oriented environment. 
   7. Excellent problem-solving skills. Curious and adept at researching project-related issues and challenges.
   8. Excellent debugging skills

1. Good to have
   1. Experience in SOA and microservice deployment model.
   2. GWT development experience
   3. Experience of working in an Agile development model
   4. Mixed experience in different type of organizations - product start up and large enterprises

Other Skills

1. Strong Analytical skills
2. Acumen for understanding customer's business goals
3. Process oriented- Following current processes and partner in process improvement.
4. Data oriented- Using data and knowledge base for solving current problem at hand and creating software knowledge base for future use.
5. Ability to juggle multiple development and design tasks simultaneously.

Job Description- Business Development Executive

This is Purely a remote position based out of Ameyo’s Delhi Sales office.

The individual will be accountable for product Introduction, Demo, Customer adoption, Initial revenue generation, and customer satisfaction, of low net worth clients.

Key Responsibility Area:-

- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails

- Understanding customer business processes, needs and requirements

- Need to follow complete sales cycle from lead qualification to sales closure and revenue generation.

- Research accounts, identify key RPC's and generate interest.

- Perform effective online demos to prospects

- Sending business proposals and negotiations.

- Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.

- Developing in-depth knowledge of product features and benefits.

- Utilizing virtual meetings to build relationships with new customers.

- Processing customers' purchase orders and liaising with project and service team to ensure the timely delivery of ordered products.

- Advising customers on suitable product selection based on their needs and specifications.

Requirements: -

• Any UG/PG with excellent listening and presentation skills.
• Proven work experience of 2 years in inside sales.
• Technically proficient on SAAS platform and understanding of telecom products
• Customer-focused with the ability to understand the client queries
• Extremely process-oriented
• Contact centre solution understanding is an added advantage
• Ability to multi-task, prioritize, and manage time effectively.
• Building strong relationship with CX level.
• Excellent negotiation and consultative sales skills.
• Exceptional customer service skills.
• Proficiency in all Microsoft Office applications and Salesforce (CRM) software.
• Worked in a similar industry.
• Handled high profile, B2B clients