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In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS
- Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
- Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
- Ensure effective governance of projects and deliverables
- Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
- Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
- Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
- Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
- Design and ensure operational and compliance controls are implemented, tested and monitored
- Build core competency to carry out DEx BPaaS audits and assessments
Role & responsibilities
- Should handle US Healthcare Physician Billing / Ambulance Billing Accounts Receivable.
- To work closely with the team leader.
- Ensure that the deliverables to the client adhere to the quality standards.
- Responsible for working on Denials, Rejections, LOA's to accounts, making required corrections to claims.
- Calling the insurance carrier & Document the actions taken in claims billing summary notes.
- To review emails for any updates
- Identify issues and escalate the same to the immediate supervisor
- Update Production logs.
- Strict adherence to the company policies and procedures.
Preferred candidate profile
- Min of 1+ year experience in US Medical Billing
- Should have strong knowledge in Healthcare concept.
- Should have good Verbal and Written communication skills.
- Excellent Knowledge on Denial management.
- Excellent Knowledge on Physician Billing / Ambulance Billing.
- Spot offer for the selected candidates.
- Should be proficient in calling the insurance companies.
- Meet the productivity targets of clients within the stipulated time.
- Ensure accurate and timely follow up on pending claims wherein required
Perks and benefits
- 5 Days Working
- Free two way cabs available
- Health Insurance
- Medical Insurance
Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.
The position will coordinate closely with the head of engineering, the architect, and product managers to build a new healthcare software platform, Document customer meetings well and assess new requirements, build and manage relationships with key personnel, successful project delivery.
5 - 7 years of Healthcare Industry interoperability knowledge (HL7 and FHIR) for Medical Record sharing between Healthcare Organizations
Excellent familiarity with Interoperability Healthcare Standards Organizations and Initiatives
Excellent knowledge of FHIR specifications
Experience building HL7
1. Act as a first line support for IT department
2. Answer internal and external customer calls and emails
3,create service desk tickets, assign technician and follow up closure
4.Monitirng service desk dashoard and sending alert for SLA violations
5. end to end front line coordination
Skills - experience in interacting with US clients
basic understandign of IT set up and computing issues
ITIl V3 certification would be an added advantage
Please note that the shift timings will be 6pm to 3am and 8:30pm to 5:30am.
Home drop available
JOINING BONUS FOR EARLY JOINERS .
at Nightingales Home Healthcare Specialist
We are looking for Nurse-ICU with Nightingales Homehealth Care at Mumbai.
It is for Home care Nursing.
Candidates should have minimum 2yrs exp in ICU handling
Ready to work for 12 hr shift-6 days working
GNM/Bsc Nursing (MNC registration compulsory).
Regards
Moonmoon
About the Role
Hospitals, clinics and labs are the pillars of patient journey. As a BD Head for Hospitals and Healthcare, your role covers a variety of pitches, from partnering with Hospitals for Ambulance integration to onboarding Clinics, Labs and Pharmacies for strategic alliance and registering Doctors, Nurses, Paramedics for our Medical QRT.
Job Responsibilities:
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Execute official tie-ups with Hospitals, Clinics and Labs.
-
Build relationships with Hospital PROs.
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Build HelpNow’s Hospital Army.
- Onboard Doctors and nurses for at-home emergency response.
The candidate should have minimum 5 years of experience in:
- Working in business development role at a prime Hospital.
- Well nurtured network in Indian Healthcare Industry.
- Knowledge of hospital functioning and operations.
- Leading multi-city teams. (bonus, not a necessity)
- Jobs at large Hospital Chains. (bonus, not a necessity)
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