BD Head - Hospitals & Healthcare

Overview

As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.

Job Description

Key Tasks and Responsibilities:

Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.

Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.

Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.

Investigate alerts and events detected from the monitoring systems that indicate a change in component health.

Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.

Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.

Attend and complete all mandatory training courses.

Engage and own the transition of new services into Service Operations.

Participate in the out of hours on call support rota.

Qualifications and Experience:

Experience working in an IT service delivery or support function OR

MBA or Degree in Information Technology or Information Security.

Experience working with Microsoft technologies.

Excellent communication skills developed working in a service centric organisation.

Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

Ability to manage and prioritise own workload.

Experience working within Education Technology would be an advantage.

Technical knowledge:

Advanced automation scripting using Terraform and Powershell. 

Knowledge of bicep and ansible advantageous. 

Advanced Microsoft Active Directory configuration and support.

Microsoft Azure and AWS cloud hosting platform administration.

Advanced Microsoft SQL server experience.

Windows Server and desktop management and configuration.

Microsoft IIS web services administration and configuration.

Advanced management of data and SQL backup solutions.

Advanced scripting and automation capabilities. 

Advanced knowledge of Azure analytics and KQL.

Skills & Requirements

IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

What will I be doing?

• Ideate with key stakeholders, do market research and translate business goals to the product roadmap
• Define the product release process and coordinate all the processes required to bring the product to market
• ● Interview and understand customer needs, problems, and experiences, document and report insights
•  Coordinate with other teams/ stakeholders to deliver the product in a continuously evolving environment. 
• Identify and track key success metrics for all the products. Generate strategies to improve usage and take it to
• Prioritize features against what matters most to achieve the strategic goals and initiatives.
• Define requirements of the features from desired business use cases and write software requirement specifications - technical (database design, architecture)
• Coordinate with developers and outsourcing agencies to develop the products, guide developers, and review code if required.
• Anticipate possible issues in the future when the product is deployed to scale and take preventative steps for high uptime.
• Prepare product impact reports and present them to funders at regular intervals.

What skill do I need?

• Bachelor's degree or equivalent practical experience is a must in IT/Computer Engineering.
• Min 3 years of end-to-end software development experience and knowledge of tech stack (Angular, PHP, NodeJS, Android, and React) technical.
• Experience as a Product manager/owner in one of the business domains in Agriculture, Media& Advertisement, Healthcare, Payment
• Interested and curious to work at the intersection of multiple functional areas such as Product Management,
• Excellent communication (written and oral) and presentation
• Manage the product development process from conception through design, build, release, experimentation, analysis, and iteration
• Communicate the business values to the field and customers
• Proven organizational skills; ability to multi-task and work on several assignments concurrently but still be detail oriented.

Treflo is looking for an Engineering Lead to join our Product Development team and work on the financial revolution triggered by the dawn of Cryptocurrencies and Smart contracts along with us. As Engineering Lead, you will be leading the Tech teams focused on Building Web 3 products along with the Product Team to ensure smooth execution of Specifications, provide engineering and product development inputs, oversee the company's technical team, analyze briefs, identify risks, and develop work schedules. You should be able to work with your team and inspire them to reach their goals. We see successful Leadership as always expanding their industry knowledge and ability to quickly identify problems, understand accountability, and trustworthiness, and be able to build lasting relationships with their teams.

Responsibilities

Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals. Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. Up to date with industry news and emerging best practices and technologies. Working closely in collaboration with the business, product, and design teams. Provide guidance on best implementation. Product Oriented Thinking - should come up with ideas to improve our product continuously and marshal resources at hand.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field. Minimum 4+ years of proven experience in deploying and maintaining Products. Minimum 1+ years of experience building and managing teams. Experience in Web3 stack with a clear understanding of concepts like decentralization, EVM, and cross-chains. Experience with Blockchain development - Smart Contracts, Solidity, Move, Haskell or WASM, etc. Expertise in frontend and backend tech stack - Node JS, Express, Typescript, Solidity, Smart Contracts, ReactJS, Android, Blockchains, Data structures, and Algorithms. Expertise in Databases like MongoDB & MySQL. Experience with solutions like Digital Ocean, Kubernetes, AWS, Docker, etc. Strong leadership, team building, hiring, and organizational abilities.

Desired Skills and Experience Blockchain,JavaScript,Node.js,React.js

Envoy combines technology and global immigration services to offer the only immigration management platform that makes it seamless for companies to hire and manage an international workforce. We empower companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. We are a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.

Our Engineering Team

We have a passionate product engineering team that works on complex technical challenges, employs creativity, and constantly learns a variety of frameworks, tools, and technologies. While we are dedicated to delivering excellent product, we also believe having fun along the way motivates us to pour our heart into what we do. Our team has mastered development and delivery process, allowing the team to focus on designing, architecting, and crafting masterpieces.

We are growing rapidly and expanding our team in India, join our product engineering team to be part of this exciting journey.

"Programming isn't about what you know; it's about what you can figure out.” - Chris Pine

Skills Required

• 8+ years of strong programming experience on .NET platform
• Expertise in C#, ASP.NET Web API / Typescript / Angular (or any front-end framework or passion to learn Angular)
• Hands on experience with SQL
• Azure experience is a plus but not a deal breaker
• Knowledge and experience with HTML, CSS, JavaScript (fundamental building blocks of web development)
• Experience designing high-level and low-level design of the system
• Experience with microservices architecture is a plus

Expectations

• Provide technical guidance to the team and take ownership of delivery
• Responsible to technically groom backlog items providing design, architecture, and implementation details
• Quality is the key driver to successful delivery, ensure highly testable and quality deliverables
• Leverage troubleshooting and analytical skills to analyze issues
• Experience with debugging, performance profiling and optimization

Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

What you need to have:

• Conceptualize the Product Strategy for the SaaS - Cyber Security Product
• Collaborate & work closely with Product Team. Understand the short term and long term needs of the business to build products that win in the market place
• Help prioritise the goals for the functional unit within the organization – for the teams individually and together
• Guide sales force to arrive at optimal team structure and composition. Ensure that the team are motivated towards work and are at their optimal productivity level
• Work with other business leaders & contribute positively to sales practices and standards within the company. Unlock opportunities for achieving sales efficiency across the organisational units

• Participate in building bouquet of products in the SaaS - Cyber Security Product space to drive leadership with the State of the art - Cyber Security Product in India
• Performance manage and coach the team to understand client needs and challenges, and to work in an agile manner to convert those into sales opportunities
• Work closely with the marketing and communications team to drive the constant drumbeat needed to build a leading brand in a challenging market
• Lead a sales team committed and passionate about On-boarding client partners with innovative security solutions
• Owning sales targets overall and within accounts. Developing and implementing strategic plan to achieve the same
• Build and maintain strong customer relationships and be a partner to customers to understand their needs and objectives
• Consistently achieve Revenue & P&L targets in line with team/organizational objectives
• Recruit and retain from scratch the end to end sales team required to successfully deliver the strategy and achieve market leadership in the shortest possible time frame

• Experience in developing and validating diagnostics (UDS Protocol)
• Excellent knowledge of UDS Protocol (ISO 14229)
• Expertise in VBA / C# or Python Scripting
• Experience with Vector Toolchain - Candela Studio, CANoe + DIVA, CANape
• Experience in handling various Automotive diagnostic – Flashing, parameter changes, etc.
• Preferred experience in Matlab / Simulink
• Preferred experience ECU SW Development and architecture
• Fair communication interpersonal skills.
• Interpersonal skills.
• Good to have ISTQB certification