
Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.

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At Verto, we’re passionate about helping businesses in Emerging markets reach the world. What first started life as a FX solution for trading Nigerian Naira has now become a market-leading platform, changing the way thousands of businesses transfer money in and out of Emerging Markets.
We believe that where you do business shouldn’t determine how successful you are, or your ability to scale. Millions of companies a day have to juggle long settlement periods, high transaction fees and issues accessing liquidity in order to trade with African businesses. We’re on a mission to change this by creating equal access to easy payment and liquidity solutions that are already a given in developed markets.
We’re not alone in realising the opportunity and need to solve for emerging markets. We’re backed by world-class investors including Y-Combinator, Quona and MEVP, power payments for some of the most disruptive start-ups in the world and have a list of accolades from leading publications including being voted ‘Fintech Start Up of the Year’ at Fintech Awards London 2022.
Each year we process billions of dollars of payments and provide companies with solutions which help them to save money, automate processes and grow, but we’re only just getting started.
We’re seeking a driven and results-oriented Senior Data Engineer who is excited to help build out a best-in-class Data Platform. In this role, you will be expected to achieve key milestones such as improving on our existing Data Warehouse, implementing a CI/CD framework, and enabling core technologies such as dbt and git. You will play a pivotal role in enabling long-term scalability and efficiency when it comes to all things data, and leveraging your expertise in Data Engineering to drive measurable impact.
In this role you will:
- Conceptualize, maintain and improve the data architecture
- Evaluating design and operational cost-benefit tradeoffs within systems
- Design, build, and launch collections of data models that support multiple use cases across different products or domains
- Solve our most challenging data integration problems, optimising ELT pipelines, frameworks, sourcing from structured and unstructured data sources
- Implementing CI/CD frameworks
- Create and contribute to frameworks that improve the accuracy, efficiency and general data integrity
- Design and execute ‘best-in-class’ schema design
- Implementing other potential data tools
- Define and manage refresh schedules, load-balancing and SLA for all data sets in allocated areas of ownership
- Collaborate with engineers, product managers, and data analysts to understand data needs, identify and resolve issues and help set best practices for efficient data capture
- Determine and implement the data governance model and processes within ownership realm (GDPR, PPI, etc)
You’ll be responsible for:
- Taking ownership of the data engineering process - from project scoping, design, communication, execution and conclusion
- Support and strengthen data infrastructure together with data team and engineering
- Support organisation in understanding the importance of data and advocate for best-in-class infrastructure
- Mentoring, educating team members on best-in-class DE practices
- Priorising workload effectively
- Support quarterly and half-year planning from Data Engineering perspective
Note: This is a fast-growing company, the ideal candidate will be comfortable leading other data engineers in the future. However, this is currently a small data team, you may be asked to contribute to projects outside of the typical Data Engineering role. This will most probably involve analytics engineering responsibilities such as maintenance and improvement of ‘core’ tables (transactions, companies, product/platform management).
Skills and Qualifications
- University degree; ideally in data engineering, software engineering, computer science-engineering, numerate or similar
- +7 years of data engineering experience or equivalent
- Expert experience building data warehouses and ETL pipelines
- Expert experience of SQL, python, git, dbt (incl. query efficiency and optimization)
- Expert experience of Cloud Data Platforms (AWS, Snowflake and/or Databricks) → Qualification preferred, not mandatory
- Significant experience of Automation and Integrations tools (FiveTran, Airflow, Astronomer or similar)
- Significant experience with IoC tools (Terraform, Docker, Kubernetes or similar)
- Significant experience with CI/CD tools (Jenkins, GitHub Actions, CircleCI or similar)
Preferred Experience:
- Experience with real time data pipelines (AWS Kinesis, Kafka, Spark)
- Experience with observability tools (Metaplane, MonteCarlo, Datadog or similar)
- Experience within FinTech/Finance/FX preferred



What you'll do:
· Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks
· Assist in the definition of system architecture and detailed solution design that are scalable and extensible
· Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
· Own the quality of code and do your own testing. Write unit test and improve test coverage.
· Deliver amazing solutions to production that knock everyone’s socks off
· Mentor junior developers on the team
What we’re looking for:
· Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
· A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
· A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
· Flexible and willing to accept change in priorities, as necessary
· Demonstrable passion for technology (e.g., personal projects, open-source involvement)
· Enthusiastic embrace of DevOps culture and collaborative software engineering
· Ability and desire to work in a dynamic, fast paced, and agile team environment
· Enthusiasm for cloud computing platforms such as AWS or Azure
· Excellent written and verbal communications skills
We are seeking a new Graphic Designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.
Roles & Responsibilities:
1.Must have various technical skills of web design tools such as WordPress, HTML & CSS etc. as well as mastery in designing software such as Adobe Photoshop, Corel Draw, Illustrator & Canva.
2.Must have excellent knowledge in the field of typography, UI/UX knowledge, print design & branding.
3.Should be really creative & be able to make multiple posts, newsletters, designs, logos etc without being repetitive in the design & color scheme etc & should be well aware of the latest design trends.
4.Should be able to make great PowerPoint presentations & web designs for Western audience.
5.Should be able to showcase our brand to a western audience.
6.Should be able to respond well to suggestions.
7.Should be able to make changes that are instructed quickly & with minimum instructions & supervision.
8.Should be able to juggle multiple projects & meet deadlines.
9.Should have attention to detail & be able to produce error-free work & spellings.
10.Should have a good portfolio.
11.Should have good Communication Skills & be Detail-oriented.
12.Should have worked with Western customers, especially North
America & West Europe or Western Brands.
13.Some experience with a good Advertising agency would be great.
14.Effective time management skills and the ability to meet deadlines.
15.Able to give and receive constructive criticism.



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To take lead and manage the backend team.
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Taking ownership and developing new micro services/systems to improve the products.
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Managing and adding on to our linux based content management system as well as our web servers.
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4+ years of hands-on experience working with serverless architecture.
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Hands-on experience with products at a scale of > 50K DAUs.
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Should be able to architect and implement complex services/systems in a simple and scalable manner.
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Self starter with the ability to lead a team.
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Should be an expert in: Python. AWS Lambda, RDS and EC2 SQL databases, specifically postgresql. NOSQL Database, specifically dynamoDB.
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Should be able to write automated test cases for developed code.
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Should be proficient in the linux environment.
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Having the following skills will an added bonus: Experience developing with Neo4j databases. Firebase services. * Experience working with Docker and ECS.
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Your word counts You’ll get to play a key role in shaping up the product roadmap and will be involved in every stage
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Learning never stops With advancing into the growth stage, there is immense potential and relevance to apply new developments you learn in your domain
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Sponsored training Do you want to learn something that helps improve your productivity or knowledge? We’ll sponsor that
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Remote friendly Even before Covid, half of us worked from home. Heck, you want to work from a village? Go for it.
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Healthy company culture We nurture a conducive environment for your personal and professional growth, and take extreme care to make sure you are happy at work
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Everyone gets to lead You own your idea, and you lead it’s execution
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Smart work is what matters with us We don’t count hours. We value getting the work done
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Teammates who will sing and jam with you
Job Title: Senior Manager for Ecommerce**
**Location:** [Faridabad]
**About Us:**
[Pannkh] is a dynamic and rapidly growing e-commerce company focused on Women apparels. We specialize in providing top-quality products to our customers through various online marketplaces. As a leader in the industry, we are looking for a seasoned Senior Manager to join our team and drive our catalog operations to new heights.
**Key Responsibilities:**
**1. Catalog Management:**
- Oversee the end-to-end process of checking and uploading catalog content to ensure accuracy, completeness, and compliance with platform guidelines.
- Develop and maintain a standardized catalog format for optimal customer experience and search optimization.
**2. Quality Control (QC) of Catalog:**
- Implement robust quality control processes to ensure the accuracy and consistency of product listings, images, and descriptions.
- Address and rectify any discrepancies or issues identified during the QC process.
**3. Business Development:**
- Collaborate with cross-functional teams to identify opportunities for product expansion and assortment growth.
- Establish and maintain relationships with suppliers, manufacturers, and distributors to source new and unique products.
**4. Inventory Management:**
- Monitor inventory levels, forecast demand, and coordinate with procurement and fulfillment teams to optimize stock levels.
- Implement strategies to minimize overstock and stockouts, ensuring efficient use of resources.
**5. Marketing on Marketplaces:**
- Develop and execute marketing strategies on various online marketplaces to enhance product visibility and drive sales.
- Utilize marketplace tools and advertising options to optimize product listings and increase conversion rates.
**6. Pricing Strategy:**
- Conduct market research and analysis to determine competitive pricing strategies that maximize profitability while maintaining competitiveness.
- Monitor pricing trends and adjust strategies in response to market dynamics.
**Qualifications:**
- Bachelor’s degree in Business Administration, Marketing, or related field (Master’s preferred).
- 5+ years of experience in e-commerce catalog management, with a proven track record of success in similar roles.
- Extensive knowledge of online marketplaces (e.g., Myntra,Ajio,Flipkart,Amazon, Shopify) and their respective catalog management systems.
- Strong analytical skills and proficiency in data-driven decision-making.
- Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative, cross-functional environment.
- Demonstrated experience in business development and vendor/supplier relationship management.
Must have experience / knowledge in Cluster Management Frameworks(e.g., Spark), Kafka,ElasticSearch, Docker, Kubernetes and database, build-and-test(preferred).
Must have hands-on experience with Java, Spring Boot & Hibernate
Must have good experience with Cloud (AWS/Azure/GCP)
Demonstrate project management skills
Experience with customer facing and handling customer expectations
Must have excellent verbal and written communication skills
Skills:
Java
very strong on Spring frameworks
Hibernate
Relational Database (Pref PostgresQL)
AWS / Azure
➢ Evaluate customers skills, needs and build productive long lasting relationships
➢ Negotiate the terms of an agreement and close deals
➢ Meet personal and team sales targets,
➢ Generate or follow through sales leads

We're looking for exprienced Python developers with over 2+ years of production experience and strong expertise in building web applications and APIs using Python, Django and DRF. We are looking for cadidates who are go-getters and are leaning towards leadership positions. Candidates must have a proven history of building, scaling, optimising and securing Python based backends and APIs using a microservice architecture.
Bonus Skills : Experience with ReactJs, Node.js, FastAPI
We would prefer candidates who can join immediately or are currently serving their notice period. Jumpers please excuse, your application will be ignored
Key Skills Required
- Proficiency in Python 3.x based web and backend development
- Solid understanding of Python concepts
- Strong experience in building web applications using Django
- Experience building REST APIs using DRF or Flask
- Experience with some form of Machine Learning (ML)
- Experience in using libraries such as Numpy and Pandas
- Hands on experience with RDBMS such as Postgres or MySQL including querying
- Comfort with Git repositories, branching and deployment using Git
- Working experience with Docker
- Basic working knowledge of ReactJs
- Experience in deploying Django applications to AWS,Digital Ocean or Heroku
Responsibilities
- Understanding requirement and congributing to engineering solutions at a conceptual stage to provide the best possible solution to the task/challenge
- Building high quality code using coding standards based on the SRS/Documentation
- Building component based, maintainable, scalable and reusable backend libraries/modules.
- Building & documenting scalable APIs on the Open Spec standard
- Unit testing development modules and APIs
- Conducting code reviews to ensure that the highest quality standard are maintained
- Securing backend applications and APIs using industry best practices
- Troubleshooting issues and fixing bugs raised by the QA team efficiently.
- Optimizing code
- Building and deploying the applications
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Full-time
Employment type



