Customer Service Support

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka

Company Overview :

Welcome to WEBTRAFFIC AGENCY, where we don't just build brands; we craft stories with purpose and passion!

Services that are our bread and butter: Social Media | SEO | Content Ideation |Brand Identity | Collateral Design | Print / Packaging Design | Creative Design |Content Writing | UI & Web Design Tech | Performance Marketing | Video Content & Production | Digital PR | Tech & Innovation

Company Website - https://webtraffic.agency/

Job Profile -

Designation - Junior Visual Designer

·Only for people based in Mumbai,Thane,Navi Mumbai & MMRDA region

·Outside candidates strictly NO NEED TO APPLY

·Candidates (Strictly from Agency Background) need to apply

·Resumes with a non-agency background will not be accepted

Responsibilities :

·Assist the team with the creation of visually compelling designs for online platforms, encompassing typography, infographics, motion graphics, digital videos, visual concepts, logos, icons, and other interactive elements

· Develop the social media look and feel across Instagram, Facebook, Twitter,YouTube with the aim of increasing brand awareness, and driving engagement

·Curate an exciting, consistent, always-developing stream of content to engage our existing audience and grow our follower base

·Some knowledge of Editing and retouching of the images will be preferable

·Need to have knowledge and experience in the making of reels

·Possessing basic knowledge of AI tools and seeking to generate content and videos using various AI applications

·Work alongside Social Media Manager and Strategist to implement a direction for social video and graphic treatments

·Enhance your skills and unleash your creativity by engaging in proactive campaign work

·Capable of working within a pressurized environment to tight deadlines

·Nurturing a natural curiosity and passion for interactive media and design innovation and skillfully managing multiple projects and tasks.

·Able to deliver the requested creatives in the timeframe and follow a strict deadline.

·Able to do the effective Ideation of the overall content , designing as per the client requirements

Requirements :

Education: Bachelor’s degree in graphic design , communication design , or related field

Skills :

·Well Versed with design software like (Illustrator/Photoshop/CorelDraw/After Effects/InDesign and others)

·Strong communication skills, both written and verbal, with an ability to effectively present ideas and design concepts

·Possessing basic knowledge of AI tools

·Excellent sense of design principles including color, typography, layout, and ability to create strong visual messaging.

·Knowledge of 2D animation & video editing in Premiere Pro & After Effects

·Must understand design in multiple mediums - print and digital

·Only for people based out at Mumbai, Thane, Navi Mumbai & MMRDA region only.

Work Exp : 3  months – 6 1 year of experience with digital marketing/ creative/design agency.

Joining: Immediate and the candidate should have their own laptop. Working Days: Monday to Friday. ( 5 days a week )

Work Model : Hybrid Model

 Location: Mumbai

Salary: According to the industry standards

Location:

1.   Office Address : HQ Office

Thane

WeWork Zenia Building, Hiranandani Circle, Hiranandani Business Park, Off Ghodbunder Road,Thane, Mumbai, Maharashtra, 400607

2.    Office Address : Branch Office

Powai

WeWork Chromium, Powai, Jogeshwari - Vikhroli Link Road,Andheri East, Mumbai, Maharashtra, 400706

Job Description: PHP Developer (Laravel/Symfony)

Location: Bengaluru – Kalyani Neptune, Bannerghatta Road

Work Mode: Work from Office (Full-time)

Experience Required: 3+ years

Joining: Immediate Joiners Preferred

About the Role

We are looking for an experienced PHP Developer with hands-on expertise in Laravel or Symfony (preferably Symfony), who can contribute to full-cycle project development. You will be responsible for building robust backend solutions and integrating with multiple services while following best practices of object-oriented design and RESTful architectures.

Key Responsibilities:

• Develop, enhance, and maintain web applications using PHP frameworks (Laravel/Symfony)
• Collaborate with product managers and business analysts to understand requirements
• Create scalable backend services and RESTful APIs using MVC architecture
• Implement and maintain microservice-based architecture
• Integrate third-party APIs, libraries, and services
• Work with relational databases like MySQL/PostgreSQL using ORM tools such as Doctrine or Eloquent
• Participate in code reviews, unit testing, and overall software development lifecycle
• Troubleshoot production issues and provide long-term solutions

Required Skills:

• Strong programming knowledge in PHP with at least 2 years of experience
• Hands-on experience in Symfony or Laravel (Symfony preferred)
• Solid understanding of OOP and MVC design pattern
• Strong experience in creating and consuming REST APIs
• Experience working in service-based architectures or microservices
• Familiarity with Doctrine or Eloquent ORM
• Proficiency in MySQL/PostgreSQL

Good to Have:

• Knowledge of cloud platforms like AWS, GCP, or Azure
• Familiarity with cloud services such as Lambda, S3, and RDS
• Understanding of CI/CD pipelines and containerization (Docker/Kubernetes)

Type, Location

Chennai, Tamil Nadu, India

Desired Experience

1+ years

Job Description

● Understanding of how to build performant, decoupled, testable, and maintainable code

● Sharing knowledge with teammates, and working collaboratively when you need help

● Advocate for improvements to product quality, security, and performance

● Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review

Qualification:

● 1+ years of experience preferably in a tech startup

● Strong foundation in server-side programming languages like Angular, AWS and DevOps

● Experience with containerization (Docker etc.) and cloud technologies

● Experience with automation and building CI/CD pipelines

● Demonstrated capacity to clearly and concisely communicate complex

technical, architectural, and/or organizational problems and propose thorough

solutions

● Experience with performance and optimization problems and a demonstrated

ability to both diagnose and prevent these problems

● Comfort working in a highly agile, iterative software development process

Job Description :

• Promote/Sell various IT trainings/certifications to the working professionals/students.  
• Intensely following up with the prospects clients/students and closing the sales within the sales cycle.
• Generate new leads, create sales pipeline and following with the closure.
• Obtaining client information & Counsel Professional for trainings/certifications.
• Reaching out professionals/clients by making outbound calls, emails and if also face to face meetings/counseling if required.
• Selling & Advertising Different Training Courses in the different geographies like India, U.S, Canada, Singapore, Malaysia, Middle East and few European boundaries
• Negotiating and closing the deals.
• Diligently communicating, aggressive follow up and priming the lead through different channels.

Required Skills:

• Exceptional communicator and influencer who can deliver sales pitch like a charm.
• Result-driven with experience of extremely target centric job.
• Confident and persevering risk-taker who thrives in a high-performance high-growth environment.
• Self-learners with extensive grasping ability so that learners can absorb the product related trainings within no time.

• Job description*

Roles and Responsibilities:

• Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures

Desired Candidate Profile:

• Excellent Communication skills with strong command on English Language.
• Ability to multitask, manage time and prioritize
• Good data entry and typing skills
• Good computer skills
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Comfortable working for Night Shift

• Sales and marketing of travel related products and services to various corporate and business houses.
• Corporate relationship build up
• Business Development

• Graduation : Graduation ( Any)
• Fluent in English
• Shall be smart, dynamic and motivated
• Willing to travel.
• 2-6 years of experience in travel industry / corporate sales (preferable).
• Compensation :
• Salary - As per Industry Standard.
• Benefits - Incentive, Mobile bills and Convenience, Health Insurance (post confirmation)