
Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.

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Job Title : Security Operations Centre (SOC) Analyst (L2/L3)
Experience : 6.5 to 9 Years
Location : Gurgaon (Hybrid – 3 Days Office / 2 Days WFH)
Budget : Up to ₹22 LPA
Joining : Immediate to 15–20 Days (Buyout Available)
Drive Date : Virtual Drive on 19th June
Note : Preference for candidates from Delhi NCR. North India-based candidates must be open to relocate to Gurgaon. No remote option available.
About the Role :
We are hiring a skilled SOC Analyst to join our Security Operations Centre (SOC).
The role involves proactive threat monitoring, incident response, forensic investigations, SIEM management, and collaboration across IT security domains to strengthen our cyber defense posture.
Mandatory Skills : SOC/NOC operations, SIEM tools (e.g., Splunk/QRadar), network security, malware analysis, vulnerability assessment, log analysis, Windows/Linux OS, packet capture tools (Wireshark/Netmon), firewalls, EDR, IDS/IPS, DLP, AV solutions.
🎯 Key Responsibilities :
- Monitor and analyze security events to identify threats across networks and endpoints.
- Perform threat detection, triage, investigation, and escalation of cybersecurity incidents.
- Execute forensic analysis and malware containment processes.
- Manage SIEM (health checks, alerting rules, integrations, vendor coordination).
- Conduct vulnerability assessments, patch impact analysis, and ensure timely remediation.
- Collaborate with internal IT teams for secure implementation of new initiatives.
- Analyze logs from security tools like SIEM, DLP, AV, EDR, etc.
- Prepare and maintain security documentation, SOPs, and incident reports.
🛠 Required Skills :
- 3 to 5 Years’ hands-on experience in a SOC/NOC environment.
- Expertise in SIEM solutions, firewalls, EDR, IDS/IPS, AV, DLP, and vulnerability scanners.
- Strong knowledge of Linux/Windows OS, system logs, and hardening practices.
- Proficient in packet capture analysis tools like Wireshark or Netmon.
- Excellent problem-solving and communication skills.
- Experience in security impact analysis for patches and third-party advisories.
✅ Preferred Certifications :
- CEH – Certified Ethical Hacker
- GIAC – GCIH / GCIA / GCED (or equivalent)
The Visual Experience Designer will play a pivotal role in inspiring customer and user delight, as
well as consistently push edges of the discipline, growing self and company brand value.
What you can gain-
-
work on projects that push the boundaries of technology for a diversity of industries, touch- points, and mediums
-
exposure to and involvement with many parts of the design process: research, collaborative brainstorming, storyboarding and strategy, visual mockup design, prototyping micro moments, working with engineering
-
work with people from diverse backgrounds and cultures
-
experience the entire journey of the product lifecycle from ideas on the canvas to its
functioning in reality, and moments that allow the community to pause and connect
-
nurture yourself as an expert consultant
Value you can achieve-
-
use the language and power of visuals for crafting meaningful connections between the brand, product, and its users
-
wear multiple hats; from being a team lead, to a team player, and an individual contributor
-
shaping desirable, feasible, and viable experience design outcomes strategically aligning
brand, product, and user goals
-
taking a methodical approach that uses empathy, innovative thinking, and a rationale
mindset to solve critical business problems
-
exploring divergent concepts, and converging meaningful insights for weaving practical and
delightful product experiences
What will be needed-
-
a passionate design practitioner, who is self taught or with bachelors/masters degree in design
-
5 years and above of relevant industry experience with a strong showcase of shipping B2B and B2C products
-
a good listener, receptive to feedback, and clear in articulating the impact of your design in verbal and visual presentation i.e. mood-boards, brand and product story (grid, iconography, typography, color strategy, ...) visual mockups, clickable prototypes, design systems
-
collaborate with UI development teams for a pixel-perfect implementation of the envisioned ideas keeping in mind industry best practices for performance, adaptability, and accessibility
-
be proficient in designing experiences for multiple platforms (desktop, web, mobile)
-
be conversant with the digital product industry landscape, the experience design trends and
its mindful application in your design solutions
-
have the ability to seamlessly work from remote locations, and with remote cross-functional
teams, in an agile environment
-
be proficient with popular design, collaboration, and prototyping tools
-
active interest and demonstrated experience in thought leadership (events, conferences,
webinars, papers, blogs, etc.) will be a big plus.


· Should have 5 to 6 years of work experience as a Python Developer
· Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
· Knowledge of object-relational mapping (ORM)
· Familiarity with front-end technologies (like JavaScript and HTML5)
· Should have completed B.E/B.Tech. /MCA in any field.
· Good problem-solving skills and Team spirit.
· Writing scalable code using Python programming language.
· Testing and debugging applications.
· Developing back-end components.
· Integrating user-facing elements using server-side logic.
· Assessing and prioritizing client feature requests.
· Integrating data storage solutions.
We are looking for Sr. Node Js Developer
Experience - 3-5 years
Location - Ahmedabad, Gujarat. (Work from Office)
5 Days working
Should have good communication skills.
Requirements:
•API Development
• Mongodb or Firebase
•Designing and developing user interfaces using Angular OR JavaScript MV-VM/MVC frameworks
•Good understanding of AJAX and JavaScript, TypeScript Dom manipulation Techniques
•Experience with RESTful services
•Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS, JQuery, ReactJS)
•Knowledge of Node.js, Express and frameworks available for it
•Understanding the nature of asynchronous programming and its quirks and workarounds
Roles and Responsibilities
● Creating and maintaining database standards and policies
● Supporting database design, creation, and testing activities
● Managing the database availability and performance, including incident and problem
management
● Administering database objects to achieve optimum utilization
● Defining and implementing event triggers that will alert on potential database
performance or integrity issues
● Performing database housekeeping, such as tuning, indexing, etc.
● Monitoring usage, transaction volumes, response times, concurrency levels, etc.
● Identifying reporting, and managing database security issues, audit trails, and forensics
● Designing database backup, archiving, and storage strategy
Prerequisites
● Should have 2-4 years of experience
● Have an IT, computer science, or engineering educational background
● Understand coding and service management (to some degree)
● Should have worked on MySQL, Oracle, MongoDB with large size of DBs 1TB+
● Experience with replication configuration
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.
Job Profile:
- Prior experience in e-commerce management would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg" target="_blank">https://www.glassdoor.co.in/
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?
- Work with clients to create a social media strategy that collaborates with marketing, PR and advertising campaigns, research top influencers, competitors, and trends in clients’ industries.
- Create timely and engaging content optimized for platform used and intended audience.
- Monitor sites for customer service opportunities and initiate conversations on behalf of the client.
- Be happy, smile, and bring a positive attitude to the office
(bringing yummy treats to the office is always a bonus too). - Analyze and report social media actions on a monthly basis for successes and new opportunities.
- Create engaging and professional visuals that reflect client and their brand (Customize social media pages (ex. Facebook, Twitter, Google+, YouTube), develop supporting offline collateral, create original content, etc).
- Stay current with social media trends and tools – includes attending networking and educational events, reading blogs, and listening to podcasts.
- Continue to refine and define our social marketing process.
- Work with teams to create a solid branding message that’s reflected across Atomic marketing materials, social media content and shared by employees
SKILLS & EXPERIENCE
- 2+ years of social media marketing experience (prefer to have account management experience).
- Experience including but not limited to Facebook, LinkedIn, Google+, Google Communities, Twitter, Flickr, YouTube, Pinterest, and more.
- Knowledge of social media and analytics software (Hootsuite, Raven Tools, Google Analytics, Facebook Insights, etc.).
- Working knowledge of social media paid advertising campaigns including Facebook, Linkedin and Twitter.
- Ability to blog about social media on the Atomic website based on research, experience, and relevant social media news.
ADDITIONAL CONSIDERATION FOR…
- Strong understanding of user-generated content management, content marketing and reputation management.
- Strong, professional written and verbal communication skills.
- Strategic content creation and excellent writing skills.
- Ability to work independently and in a team environment.
- Exceptional time management skills including the ability to handle multiple clients with changing priorities.
About Intugine Technologies:
Intugine Technologies is a Bangalore based IoT company started in 2013 within the walls of IIT Kharagpur. The company launched itself with a smart ring called Nimble. The company now aims to revolutionize the logistics sector of India, which is still at its nascent stage as compared to its foreign counterparts. Intugine Technologies is already leaving an impact in the logistics sector by working with flourishing start-ups like Flipkart, big enterprises like Philips, and 3PL companies like Mahindra Logistics.
Our team comprises of ambitious, reliable, and witty people who love to play around; while getting the job done. We are looking for smart and adventurous people who relish an opportunity to solve intricate problems. If you want to make an impact with your work, then Intugine is the right place for you.
Position:
We are looking for a talented and competitive Sales Development Representative that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives as you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.
Responsibilities:
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Research accounts, identify key players, and generate interest in the company.
- Maintain and expand the Company's database of prospects within the assigned territory.
- Understand customer needs and requirements and brief the sales manager.
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Perform effective online demos to prospects
- Following up on sales inquiries from customers.
- Account management when required for existing customers.
Requirements:
- Proven lead generation experience
- Strong phone presence and experience dialing dozens of calls per day
- Experience working with Salesforce.com or similar CRM
- Excellent verbal and written communications skills
- Strong listening and presentation skills
What can you expect at Intugine?
A young team of like-minded, intellectually curious colleagues working together in a high paced learning environment with a flat hierarchy. An open environment where there would be continuous mentorship to help you achieve your peak potential.





