
Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.

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This is a full-time on-site role for a Full Stack Developer, located in Bengaluru. The Back End Developer will be responsible for designing, developing, and maintaining the server-side of web & app applications.
Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.
Our mission is to transform organizational cultures and achieve justice by creating environments where every individual is valued and feels a sense of belonging. Through providing training for workplace inclusion, understanding microaggressions, mitigating bias, and cultural literacy, Springer Capital seeks to eliminate bias and establish a just, fair working environment.
As a Data Automation Intern, you will be focusing on researching and developing tools and workflow that automate some parts and processes of our business automation. Since business automation is important throughout the firm, you will have the opportunity to collaborate with various teams across Springer Capital.
Key Responsibilities:
- Collect data from various sources, including databases, APIs, and web scraping tools.
- Clean and process raw data to ensure it is accurate and consistent.
- Analyze data to extract insights using computational tools, such as Excel, SQL, and Python.
- Communicate insights in a clear and concise manner with the manager alongside your progress.
- Implement solutions based on insights you discovered to improve Springer Capital business’ processes or solve problems for client.
Qualifications:
- Passion for Inclusion: A strong commitment to fighting inequality and promoting inclusion in the workplace.
- Educational Background: Currently enrolled in or recently graduated from a degree program related to social sciences, human resources, business, statistics.
- Communication Skills: Excellent written and verbal communication skills. Ability to create clear and engaging content.
- Organizational Skills: Detail-oriented and highly organized. Ability to manage multiple tasks and deadlines effectively.
- Analytical and Business Software Skills: Proficiency in business software such as Excel, PowerPoint, and Word with a strong preference of knowledge and experience in data analytics
Job Description:
We are seeking a Tableau Developer with 5+ years of experience to join our Core Analytics team. The candidate will work on large-scale BI projects using Tableau and related tools.
Must Have:
- Strong expertise in Tableau Desktop and Server, including add-ons like Data and Server Management.
- Ability to interpret business requirements, build wireframes, and finalize KPIs, calculations, and designs.
- Participate in design discussions to implement best practices for dashboards and reports.
- Build scalable BI and Analytics products based on feedback while adhering to best practices.
- Propose multiple solutions for a given problem, leveraging toolset functionality.
- Optimize data sources and dashboards while ensuring business requirements are met.
- Collaborate with product, platform, and program teams for timely delivery of dashboards and reports.
- Provide suggestions and take feedback to deliver future-ready dashboards.
- Peer review team members’ dashboards, offering constructive feedback to improve overall design.
- Proficient in SQL, UI/UX practices, and alation, with an understanding of good data models for reporting.
- Mentor less experienced team members.
Ability to handle pressure and should convince customer to buy I.T. hardware portfolio like laptops, desktops, related accessories, software, datacentre products and others.
Having worked in a similar domain doing sales lead calls for similar products (HP, HPE, Dell, Lenovo, Microsoft, AWS) would be preferred. Candidates who have sold to Indian customers or consumers would help.
The role includes complete sales cycle from generating an opportunity to nurturing to negotiations to clusure to logging the order to followup on delivery to payment collection to managing the customer.
Should be good in reporting and documentation work and adept in tools like MS excel, word, powerpoint.
Should be able to handle team and take decisions. Should be able to motivate team to achieve their goals and help them wherever necessary.
About Texila:-
We are proud to offer the best online courses in a range of disciplines including healthcare, medicine, management, and research. Texila Educare Healthcare and Technology Enterprises Private Limited offers courses for professionals with over 20 years of experience teaching students all around the world.
Job Description:
- Develop new relationships to grow business and help the company expand
- Maintain existing business
Responsibilities:
- To source, onboard and train, retain and engage education consultancies network within an assigned territory to get the desired number of students per year
- To identify and sign Pre-Med Center in the designated territory to get the desired number of students from them
- To identify potential partners, to work as affiliate marketers for TAU programs
- To identify and engage with administrative heads of Medical Teaching Hospitals to build a list of prospects for UG / PG programs
- To identify a list of prospects (MBBS graduates) and create a database of them. Meet and convince them to get the desired numbers
- To Plan and execute a set of ATL / BTL activities required for the engagement, sourcing and retention of target students for various programs
Requirements:-
- Bachelor's degree
- 3 - 5 years prior industry-related business development experience
- Strong communication and interpersonal skills
- Proven knowledge and execution of successful development strategies
Job description
Looking for a skilled word press developer responsible for both front-end and back-end development including the implementation of WordPress themes and plugins as well as site integration and security update.
In this role you will:
• Design and build the website's front end.
• Create the website architecture.
• Generate WordPress themes and plugins.
• Trouble shoot content issue.
We are looking for someone who has:
• Bachelor’s degree or equivalent experience in web designs.
• Experience of minimum 1 year in WordPress
• Knowledge of front-end technologies including CSS, HTML, java script, and jQuery.
• Must have good knowledge of PHP, and MySQL also.
Benefits:
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Commission pay
• Overtime pay
• Performance bonus
Ability to commute/relocate:
• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• total work: 1 year (Required)
• WordPress: 1 year (Required)
Good Communication Skills
Good in Restful webservices, Spring, Hibernate etc
Good knowledge on Microservices , spring boot , Rest API , Algorthims, Data Structures.
Always a plus who can join immediately.
Job Description- React Developer
● Requirements-
● Experience: 2+
Having knowledge of React JS. Having knowledge of Node JS Having Knowledge of HTML,
CSS, and JavaScript. Knowledge of web services integration and writing. Need to have strong
R&D power Knowledge of GitHub and Jira. A bit of knowledge of code building and docker
activity.
Profile- NodeJs Developers
Overall Experience- 2+ Years minimum
Pure Node.js Experience- At 1 Years
● Required Skills:- A person who is superb in node.js first and foremost. Needs to understand
the intricacies of promises and the asynchronous programming paradigm.
● A close second is experience in Graphql. Understanding Queries, Mutations and Apollo.
● Tertiary is DynamoDb and Mysql Being able to pick up a non-standard ORM and being able to
program against it.
● Developers must have experience with AWS, and preferably AppSync, Serverless Framework,
Lambdas, Codebuild and Codepipeline
● Experience building Automated Testing Frameworks using selenium, phantomjs, etc. is
preferred










