Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Cortex Consulting (P) Ltd
About
Company social profiles
Similar jobs
Python
Amazon Web Services (AWS)Company Name: WINIT
Location: Hyderabad
Experience: 0–2 Years
Role Overview
We are looking for a talented AI/ML Trainee to build intelligent automation solutions for Legal Process Outsourcing (LPO). The role involves leveraging Python, SQL, AWS, and Generative AI (LangChain, LLMs, RAG) to automate document-heavy workflows such as contract analysis, data extraction, and legal document processing.
Key Responsibilities
- Develop and deploy AI/ML models for legal document processing and automation.
- Build Python-based pipelines for data processing, automation, and model integration.
- Design and optimize SQL queries for efficient data management and reporting.
- Work with AWS services (S3, Lambda, EC2, Bedrock, etc.) for scalable deployments.
- Develop Generative AI solutions using:
- LangChain
- Large Language Models (LLMs)
- Retrieval-Augmented Generation (RAG)
- Implement document intelligence solutions (classification, summarization, entity extraction).
- Integrate AI models into business applications via APIs.
- Collaborate with cross-functional teams to understand automation needs.
- Ensure model performance, scalability, and data security.
Required Skills
- Strong proficiency in Python
- Good knowledge of SQL.
- Understanding of machine learning fundamentals.
- Hands-on or conceptual knowledge of:
- LangChain
- LLMs
- RAG architectures
- Familiarity with AWS cloud platform.
- Basic understanding of NLP / text processing.
About WINIT
For more information, please visit: www.winitsoftware.com
React Native-
Ensure product delivery is fast, low-cost and sustainable.
-
Take responsibility from development to customer support.
-
Research and implement things wherever needed, improve efficiency
using automation, and methods like test driven development. -
Setting up events for user, performance and error analytics.
Participate in product and design ideation, collaborate with the team to implement high-quality features.
Skills & Qualifications
- Familiarity with RESTful APIs.
- Familiarity with newer specifications of ECMAScript (ES6 & ES5 ).
- Experience with popular React workflows (such as Flux or Redux).
- Experience in React native, Javascript.
React Native
Javascript
Android DevelopmentAbout the Role
We are looking for a highly skilled and experienced Junior React Native Developer to join our team and take the lead on developing our cross-platform mobile application. You’ll play a critical role in building, launching, and scaling a high-performance mobile app that runs seamlessly on both iOS and Android platforms from a single codebase.
If you’re passionate about mobile technologies, have a strong command of React Native, and are excited about creating a high-quality product from the ground up, we’d love to hear from you.Responsibilities
- Lead the end-to-end development of a cross-platform mobile application using React Native.
- Collaborate with product managers, designers, and backend engineers to deliver high-quality user experiences.
- Build reusable components and front-end libraries for future use.
- Optimize app performance for speed and scalability across devices and OS versions.
- Ensure the app complies with design standards and platform-specific guidelines (Apple App Store & Google Play).
- Set up CI/CD pipelines for automated builds, testing, and deployment (e.g., using Fastlane, EAS, or similar).
- Integrate RESTful APIs and third-party services.
- Handle app store submissions and updates.
- Mentor junior developers and enforce best practices in mobile development.
Requirements
Must-Have:
- 1+ years of experience in mobile application development.
- 1+ years of hands-on experience with React Native.
- Strong understanding of JavaScript (ES6+), TypeScript, and React architecture.
- Deep knowledge of iOS and Android mobile app development lifecycle.
- Experience with mobile UI/UX best practices and performance optimization.
- Familiarity with native build tools (Xcode, Android Studio).
- Experience integrating REST APIs and handling network latency issues.
- Proficient with Git, GitHub/GitLab, and agile development practices.
- Experience with push notifications, in-app purchases, deep linking, and analytics SDKs.
Preferred:
- Experience with Expo or EAS for managed workflows.
- Familiarity with mobile CI/CD pipelines (Fastlane, Bitrise, etc.).
- Experience with native modules (Objective-C/Swift and Java/Kotlin) as needed.
- Knowledge of automated testing frameworks (Jest, Detox).
- Published apps in both the App Store and Google Play.
- Prior experience in startups or high-growth environments.
What We Offer
- Opportunity to lead and build a product from the ground up.
- Work with a dynamic and talented team in a fast-paced environment.
- Flexible working hours and remote-first culture.
- Competitive salary and equity options (if applicable).
- Learning and development budget.
Position/Title: NetSuite Developer/NetSuite Administrator
Department: ERP
Employment Type: Full-time
Location: Bangalore/Hyderabad
Shifts (if any): 10:00 AM - 7:00 PM (candidate should be flexible to work as per business requirement)
Experience: 5-10 years
About Aeries:
Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.
Read about us at https://aeriestechnology.com/careers/
Job Description:
Collaborate closely with stakeholders to comprehensively understand and analyze business requirements.
- Design and customize NetSuite solutions to meet business needs, including but not limited to financial management, CRM, inventory management, and e-commerce.
- Develop and maintain SuiteScripts (JavaScript-based scripting language) for customizations and automation.
- Integrate NetSuite seamlessly with third-party systems and applications using SuiteTalk (Web Services integration), RESTlet, or other integration methods.
- Provide ongoing support, troubleshooting, and maintenance for existing NetSuite implementations.
- Writing scripts, creating custom workflows, and integrating NetSuite with other systems as necessary to streamline operations and maximize system utility.
Qualifications:
- Bachelor’s degree.
- Excellent communication skills.
- Ability to work independently and in a team environment.
- Strong problem-solving and analytical abilities to tackle complex challenges and drive innovative solutions.
- Experience with SuiteBuilder, SuiteFlow, SuiteAnalytics, and SuiteCloud Development framework.
- Knowledge of web technologies like HTML, CSS, JavaScript, and RESTful APIs.
- Proficiency in in SuiteScript, including SuiteScript 1.0 and/or SuiteScript 2.0.
- Strong understanding of NetSuite architecture, data model, and capabilities.
- Experience with NetSuite SuiteCommerce Advanced (SCA) is a plus.
NodeJS (Node.js)
MongoDB
ExpressPythonBackend - Software Development Engineer III
Experience - 7+ yrs
About Wekan Enterprise Solutions
Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.
Job Description
We are looking for passionate software engineers eager to be a part of our growth journey. The right candidate needs to be interested in working in high-paced and challenging environments leading technical teams, designing system architecture and reviewing peer code. Interested in constantly upskilling, learning new technologies and expanding their domain knowledge to new industries. This candidate needs to be a team player and should be looking to help build a culture of excellence. Do you have what it takes?
You will be working on complex data migrations, modernizing legacy applications and building new applications on the cloud for large enterprise and/or growth stage startups. You will have the opportunity to contribute directly into mission critical projects directly interacting with business stakeholders, customer’s technical teams and MongoDB solutions Architects.
Location - Chennai or Bangalore
- Relevant experience of 7+ years building high-performance back-end applications with at least 3 or more projects delivered using the required technologies
- Good problem solving skills
- Strong mentoring capabilities
- Good understanding of software development life cycle
- Strong experience in system design and architecture
- Strong focus on quality of work delivered
- Excellent verbal and written communication skills
Required Technical Skills
- Extensive hands-on experience building high-performance web back-ends using Node.Js and Javascript/Typescript
- Strong experience with Express.Js framework
- Working experience with Python web app development or python scripting
- Implementation experience in monolithic and microservices architecture
- Hands-on experience with data modeling on MongoDB and any other Relational or NoSQL databases
- Experience integrating with any 3rd party services such as cloud SDKs (AWS, Azure) authentication, etc.
- Hands-on experience with Kafka, RabbitMQ or any similar technologies.
- Exposure into unit testing with frameworks such as Mocha, Chai, Jest or others
- Strong experience writing and maintaining clear documentation
Good to have skills:
- Experience working with common services in any of the major cloud providers - AWS or GCP or Azure
Technical certifications in AWS / Azure / GCP / MongoDB or other relevant technologies
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Android Development
Kotlin
JavaAbout Us
We enable humans & machines with internet connectivity at a price that they can afford.
The inspiration for Wifi Dabba came from the founders working together for the last decade in the mobile application industry and realising the biggest reason for user churn being access to cheap and affordable internet access. From having worked on ground onboarding users and facing poor connectivity issues all the time, we took it on ourselves to fix the internet access problem for the common citizen.
At Wifi Dabba (YC W17), we are building a low cost, scalable & distributed Wi-Fi infrastructure to connect next billion users online. We do this by deploying a grid of lasers (Free Space Optics) over the cities & town and bring cheap and fast internet for everyone. We enable anyone to buy 1 gig of data access at a time at a price they can afford. Sachetization of internet access is the foundation to rebuilding internet for all. We do this by leveraging crypto and blockchain to truly make internet infrastructure ownership distributed — our vision is to be connectivity layer for the Web3 world.
Why work with us?
- You will get the chance to be an early team member at a fast-growth YC startup.
- You get to define the future of telecom infrastructure ownership and operations.
- We’re a tight-knit team where you'll learn a ton and have ownership.
- Opportunity to build for the next billion users.
Requirements
- Strong engineering background preferably in Computer Science
- Experience architecting, developing, and testing android application code end-to-end
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with AWS services
- Experience working with remote data via REST and JSON
- Experience working with mobile analytics
- Knowledge of code versioning tools like GIT, SVN.
- Experience in building user interfaces for mobile apps.
- Participate in design discussions with business users, web producers and engineering teams.
- Perform requirements analysis, high-level design, effort estimation for new business requirements and feature enhancements.
- Write clean, concise, and sustainable code.
- Team player who enjoys collaborative effort.
Bonus points
- Entrepreneurial mindset (we encourage all employees to be future founders and this can be a great stepping stone towards that)
- Customer-centric and passionate about working in a small & focused team
- Previous experience building/working in telecom software or infrastructure
- Previous experience building web3 project - DeFi / Blockchain infrastructure
- Previous experience at a high-growth, fast-paced startup
At Qsignage, we are looking for a person who is highly passionate about partnerships and sales with a focus on value-driven deliverables, wants to work, learn and expand their capability into the start-up domain.
This role is a great fit for someone who enjoys project management, process improvement, and fast pace environment.
Apply to the link below and get in touch with us now!
QUALIFICATION
- Bachelor's degree or equivalent experience in Business
- 3+ years of sales experience
- Excellent written and verbal communication skills
SKILLS REQUIRED (Sales Executive)
- A versatile marketer who live and breathe marketing and highly driven for the growth of inbound sales channel
- An eagle eye-view to see overall marketing function to ensure integration and deliverables on time
- Be a self-starter and self-driven person who takes initiative and drives the growth and development of the organization
- Have a result-oriented mindset and able to deliver outcomes that create values for customers
- Communicate effectively with local stakeholders to understand their needs and present our solutions and offerings
- Ability to manage project life cycle with the focus on building relationships with stakeholders on a continuous basis
ROLES AND RESPONSIBILITIES
- Establish credibility in the market and connect with all the key stakeholders to help us determine their requirements
- Conduct market research on the ground and some secondary research to find out answers that can be helpful for our clients and customers to better understand the customized offering we have
- Present our offerings and solutions to the customers based on their needs
- Visiting potential clients to evaluate needs, promote products and services and partnering with them to
- Making strategic partnerships and collaboration with all stakeholders to co-create the solutions and offerings
BENEFITS
Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture
The high degree of value on Autonomy, Flexibility, Empathy, and Mobility
An awesome work culture that has an agile team with a growth mindset
React.jsJavascript
Redux/Flux- Strong analytical and logical skills, ability to work as an individual contributor
- Candidate must have in-depth knowledge of React JS, Node JS, MongoDB, JavaScript (ES6 and Type Script)
- Proficient with HTML, CSS - Master of jQuery and CSS3, less, Sass, Familiar with
- Proficient understanding of code versioning tools, build process such as And CI CD Process
- Familiar with Jira, Confluence and Agile development
- Knowledge of MVC's will add advantage
- Analytical & Problem solving skills
- Ability to work collectively towards team goals
- Responsible & Self starter who takes initiative
- Professionalism and team handling skills
- Good communication skills in verbal and written
- Understands the software development life-cycle process and a good team player
Responsibilities and Duties
As a Full stack developer, you are expected to deliver end to end assigned task. Primarily you would be working on JavaScript, ReactJS, Redux, Node JS, HTML, CSS and taking care of API integration.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon