
Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.

Similar jobs

Position: UiPath Developer
Experience: 3-7 years
Key Responsibilities:
1. Develop and implement automation solutions using UiPath.
2. Design, develop, test, and deploy RPA bots for process automation.
3. Write and optimize SQL queries, including joins, to manage and manipulate data effectively.
4. Develop scripts using Python, VB, .NET, or JavaScript to enhance automation capabilities.
5. Work with business stakeholders to analyze and optimize automation workflows.
6. Troubleshoot and resolve issues in RPA processes and scripts.
7. Ensure adherence to best practices in automation development and deployment.
Required Skills & Experience:
1. 3-7 years of experience in RPA development with UiPath.
2. Strong expertise in SQL, including writing complex queries and joins.
3. Hands-on experience with at least one scripting language: Python, VB, .NET, or JavaScript.
4. Understanding of RPA best practices, exception handling, and performance optimization.
5. Experience integrating UiPath with databases and other applications.
6. Strong problem-solving and analytical skills.
Preferred Qualifications:
1. UiPath certification is a plus.
2. Experience working in Agile environments.
3. Knowledge of APIs and web automation (AA).
Java back end developer
Chennai
3+yrs
3 to 5 years Java,
Sprint Boot, Hibernate,
REST API Design Patterns SQL,
Oracle,
Table design
Job Title: SEM Intern
Overview:
As an Ads Manager, you will be responsible for planning, executing, and optimizing advertising campaigns across various channels to increase brand awareness, drive traffic, and generate leads and sales. You will work closely with the relevant departments to ensure that all advertising initiatives are aligned with the overall marketing strategy and goals.
Key Responsibilities:
* Develop and execute advertising campaigns across various channels, including Google Ads, Facebook Ads, LinkedIn Ads, and other social media platforms.
* Conduct research to identify target audiences and develop audience personas for ad targeting.
* Create and manage ad campaigns, including ad copy, ad creatives, and targeting options.
* Monitor and optimize ad performance to ensure maximum return on investment.
* Conduct A/B testing and other experiments to improve ad performance.
* Collaborate with the content team to develop ad creatives and landing pages that align with the overall marketing strategy.
* Provide regular reporting and analysis of ad performance to stakeholders.
* Stay up-to-date with industry trends and best practices to ensure that our ad strategies remain effective.
Requirements:
* Bachelor's degree in marketing, business, or a related field.
* Relevant experience in ad management.
* Strong understanding of various advertising channels, including Google Ads, Facebook Ads, LinkedIn Ads, and other social media platforms.
* Experience with ad targeting options, such as audience segmentation and retargeting.
* Familiarity with ad tracking and reporting tools, such as Google Analytics, Facebook Ads Manager, and LinkedIn Campaign Manager.
* Ability to work independently and manage multiple projects simultaneously.
* Strong analytical skills and attention to detail
Key Responsibilities:
- Accounts Payable & Receivable:
- Process and manage invoices, payments, and receipts.
- Reconcile accounts payable and receivable, ensuring accuracy and timely processing.
- GST Returns:
- Prepare and file GST returns (GSTR-1, GSTR-3B, etc.).
- Maintain compliance with GST regulations and ensure accurate reporting.
- TDS Filing:
- Prepare and file TDS returns (Quarterly and Annual) in compliance with Indian tax laws.
- Ensure accurate TDS deductions and issue TDS certificates (Form 16/16A).
- Payroll Management:
- Process monthly payroll, including statutory deductions (PF, ESI, PT, etc.).
- Ensure timely disbursement of salaries and compliance with labor laws.
- Balance Sheet Preparation:
- Assist in the preparation and analysis of monthly and yearly balance sheets.
- Ensure proper maintenance of financial records and ledgers.
- Invoice Creation:
- Generate and issue sales invoices to customers.
- Verify and ensure the accuracy of billing details.
- General Accounting & Financial Reporting:
- Assist in month-end and year-end closing processes.
- Prepare financial reports, reconcile accounts, and assist in audits.
Required Skills and Qualifications:
- Experience: 2-3 years of experience in accounting, with hands-on experience in accounts payable/receivable, GST returns, TDS filing, and payroll processing.
- Technical Skills:
- Proficient in Tally (or similar accounting software).
- Knowledge of MS Excel (advanced functions) and basic financial reporting tools.
- Knowledge of ERP Software
- Knowledge of Indian Taxation: Understanding of GST and TDS regulations.
- Detail-Oriented: Strong attention to detail and accuracy in financial record-keeping.
- Communication Skills: Good verbal and written communication skills to interact with vendors, customers, and internal teams.
- Qualification: Bachelor’s degree in Accounting, Finance, or related field (e.g., B.Com, M.Com, or similar).
Cryptocurrency Traders are looking for a strong global platform that can help them trade faster, better and smarter. We are building a platform that can solve their needs. The opportunity is big, and the journey is tough. Now that’s a challenge that needs to be addressed. You are phenomenal in solving these complex challenges. You handle product deliveries and you play a critical role in building the engineering team. As an Engineering Manager, you do all of the above and more. You make a difference.
Making a difference by,
- Managing end to end product development and delivery
Owning the technical architecture and leading the engineering decisions for the product
- Collaborating with designers, developers, growth managers, and product managers to estimate and plan projects in an Agile environment
- Leading a team of engineers, mentoring them and motivating them to solve complex problem. Sharing timely feedback with the team members
- Communicate cross-functionally and drive engineering efforts
- Be a Subject Matter Expert in one or more product domains
Should have demonstrated ability to recruit and manage technical teams, including performance management
Jain Software is a leading software development company that specializes in creating innovative and cutting-edge software solutions for businesses. We are currently seeking a highly skilled and experienced Software Project Manager to join our team. As a Software Project Manager, you will be responsible for overseeing the planning, execution, and delivery of software projects, ensuring they are completed on time, within budget, and to the highest quality standards.
Responsibilities:
- Project Planning and Scope Definition:
- Collaborate with stakeholders to define project objectives, requirements, and deliverables.
- Create and maintain project plans, including timelines, milestones, and resource allocation.
- Conduct feasibility studies and risk assessments to identify potential project constraints and develop contingency plans.
- Define project scope and ensure alignment with customer expectations.
- Team Management and Leadership:
- Lead a team of software developers, designers, and testers, fostering a collaborative and productive work environment.
- Assign tasks, set priorities, and provide guidance to team members to ensure timely project execution.
- Conduct regular team meetings to track progress, address issues, and ensure effective communication.
- Mentor and coach team members to enhance their technical skills and professional growth.
- Project Execution and Monitoring:
- Monitor project progress, identify deviations from the plan, and implement corrective actions as needed.
- Coordinate with cross-functional teams to ensure seamless integration of software components.
- Conduct quality assurance checks and ensure adherence to coding standards and best practices.
- Track and manage project risks, issues, and dependencies to minimize disruptions and maximize project success.
- Stakeholder Communication:
- Act as the primary point of contact for project stakeholders, including clients, senior management, and internal teams.
- Provide regular project status updates, including progress reports, risk assessments, and budget summaries.
- Manage customer expectations by ensuring clear and timely communication regarding project scope, timelines, and deliverables.
- Proactively address stakeholder concerns, resolving conflicts, and facilitating effective decision-making.
- Continuous Improvement and Best Practices:
- Identify areas for process improvement and implement best practices to enhance project management methodologies.
- Foster a culture of continuous learning and innovation within the project team.
- Stay updated with the latest industry trends, technologies, and tools to drive efficiency and effectiveness.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Proven experience (X+ years) as a Software Project Manager or in a similar role.
- Strong understanding of software development methodologies, processes, and best practices.
- Proficiency in project management tools and software, such as JIRA, Trello, or Microsoft Project.
- Excellent leadership and team management skills, with the ability to motivate and inspire team members.
- Strong problem-solving and decision-making abilities, with a proactive and results-oriented approach.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
- Strong organizational and time management skills, with the ability to handle multiple projects simultaneously.
- PMP or PRINCE2 certification is a plus.
Joining Jain Software as a Software Project Manager provides an exciting opportunity to work on challenging projects, lead a talented team, and contribute to the success of our software solutions. If you are passionate about software development, have a track record of delivering successful projects, and thrive in a dynamic and collaborative environment, we would love to hear from you.
JD-Backend Intern (NodeJs)
Internship Span – 6 Months (Fulltime)
Ventura Securities is establishing its fintech team - a remote-first, work from anywhere team with highly talented individuals who come from diverse backgrounds and looking to solve real client problems at scale. Ventura has been in the stockbroking business for 20+ years and it is a robust and profitable franchise with 1000+ employees currently. We are looking for passionate techies with skills primarily around AWS and Node’s/JS who are aspiring for a fast-track career.
Your Key Responsibilities:
• Build out of the Ventura cloud-based backend platform from scratch
• Ownership and monitoring of our D2C backend
• Robust documentation skills and desire to share information with others
• Desire and ability to prototype ideas quickly, and be willing to experiment and learn
Basic Requirements:
• Very strong Nodejs, AWS Lambda, Postgres, ORM (Sequelize)
• Clean coding skills around Nodejs
• Hands-on experience around writing testable code, working with git, doing peer-level code review, daily standups, and generally championing software excellence.
• Should have concepts cleared around Nodejs and JS
• Strong proficiency with JavaScript
• Ability to use Async programming to improve performance & productivity
• Strong problem solving skills with understanding of Data Structures and Algorithms.
• What you get:
• Chance to build out a next-gen fintech product from ground 0
• Opportunity to influence the design of the product
• Flexible and work anywhere environment running out of Slack
• Flat org structure
• This internship is paid internship.
Experience:
- 4-10 years of Full Stack Application development experience is must.
- Deep understanding of client side development, coding in HTML5, CSS3, JavaScript ES6, and jQuery.
- Strong experience using a client side MVC framework such as NodeJS, React JS, NextJS and Redux.
- Top notch programming skills and write code for robust software design.
- Experience in responsive design, cross browser compatibility and website performance.
- Experience in object oriented design skills.
- Aggressive problem diagnosis and creative problem solving skills.
- Good understanding of how browsers and DOM work.
- Experience with Git/Bitbucket.
- Experience with handling Services, RESTful, APIs.
Responsibilities :
- To work with a cross-functional software development team on highly visible strategic projects as an expert level individual contributor to the coding tasks assigned.
- Responsible for development of highly responsive, web based UI in a flexible and well-structured frontend architecture.
- Experience working with remote data via REST and JSON
- Experience with third party libraries and APIs
- Produce well designed efficient code in a timely manner to meet delivery timescales/milestones.
- Mentor other developers on software best practices technical guidance and help grow their software development skill sets.


Skills we are looking for :
- Experience in developing full-stack applications at scale in ReactJs/AngularJs & NodeJs.
- Strong knowledge and experience in HTML(5), CSS, SCSS, and Advanced JavaScript
- Good knowledge of coding RESTful APIs.
- Strong knowledge of Web Storage (Cookie, Local Storage, and Session Storage)
- Knowledge of modern authorization mechanisms, such as JWT
- Familiarity with modern front-end build pipelines and tools
- Ability to work in a lean-agile development environment.
Good to know :
- Using GIT
- Knowledge of AWS
- Familiarity with GraphQL will be a brownie point

