Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.
Subodh Popalwar
Software Engineer, Memorres
About Cortex Consulting (P) Ltd
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LeadershipWhy Work With Solarify?
1. Higher than market standard incentives for sales made
2. Freedom to innovate and experiment on the job
3. Gain experience of selling a high-cost, high-impact products
4. Be a part of a young team and dynamic work culture
About The Job
The person excels at nurturing and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to qualify leads, leading to sales opportunities from new and existing customers.
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> Strong written and verbal communication
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> Negotiate without getting flustered
Personal Attributes
> Result-oriented
> Incentive-driven
> Showcases empathy
> Risk-taking
> Accountable
> Punctual
> Tech-savvy
> High tolerance to ambiguity
> Detail-oriented
Follow CutshortSubodh Popalwar
Software Engineer, Memorres