Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Cortex Consulting (P) Ltd
About
Company social profiles
Similar jobs
Vue.js
React.js
AngularJS (1.x)
NodeJS (Node.js)
PythonAbout POSHN
POSHN is a dynamic India-based ag-fintech venture founded in 2020 and supported by leading marquee financial institutions. We are on a mission to organize and digitally transform the global agri-supply chain market. By applying first principles thinking, we are re-imagining solutions with a tech-product-first mindset. The agri-supply chain space is gigantic, complex, and has been largely unorganized. At POSHN, we are taking the hassle out of it by creating a platform that empowers our products and facilitates a better, efficient, and seamless experience between stakeholders.
About the Team
Our core team consists of alumni from BITS Pilani, IIM, and XLRI, each with a decade-long experience in supply chain, technology, and product development. Previously, we have built several highly impactful tech-product startups from the ground up.
About the Role: Full Stack Engineer
We are looking for a talented and motivated Full Stack Developer with 2-4 years of experience to join our team. In this role, you will work closely with our team to define the product roadmap and take ownership of the web development stack. You will have the flexibility to innovate and implement new solutions that enhance our platform, working alongside UX, data engineering, and other key stakeholders.
Key Responsibilities
• Full Stack Development: Design, build, and configure applications to meet business processes and application requirements. You will work across the frontend and backend, ensuring seamless integration and functionality.
• Frontend Engineering: Convert designs into smooth, user-friendly interfaces. Analyze UI/UX designs and suggest the best approaches for implementation.
• Backend Engineering: Build scalable backend systems using microservices architecture. Optimize database models, queries, and ensure high availability and performance.
• Requirements Gathering: Capture and clearly articulate technical requirements by working closely with stakeholders and end customers. Prioritize tasks to meet business objectives.
• Code Quality: Write testable, scalable, and efficient code. Lead code reviews and ensure that software quality standards are met.
• Solution Implementation: Take ownership of assigned products, ensuring timely and efficient delivery. Carry out solution testing, including root-cause analysis, and suggest logical alternatives when needed.
Career Experience
• Experience: 2-4 years of experience in full stack development, including significant contributions to at least three web development projects.
• Technical Expertise: Proficient in frontend frameworks (VueJS, ReactJS, or AngularJS) and backend technologies (NodeJS, Go, or Python).
• Microservices Architecture: Experience building scalable backend microservices architecture.
• Database Management: Expertise in SQL, NoSQL, and database optimization.
• Agile Methodologies: Familiar with agile development practices, including coding standards, documentation, unit testing, and version control using Git.
Bonus Points/Nice to Have
• E-commerce/Supply Chain Experience: Any experience or knowledge in the e-commerce or supply chain industry.
About You
• Creative and Innovative: You enjoy designing and building complex software systems and are not afraid to experiment and try new approaches.
• Ownership: You take responsibility for your work and are committed to delivering high-quality solutions.
• Continuous Learner: You are curious and eager to stay updated with the latest technologies and industry trends.
• Analytical Mind: You have a keen eye for detail and are capable of turning ideas into working applications that deliver real value to customers.
Benefits
• Competitive Salary and ESOPs: Rewarding you for your best work.
• Generous Leave: We believe in work-life balance.
• Exciting Startup Environment: Be a key member of a startup transforming the agri-supply chain industry.
• Collaborative Culture: Work in an open, fun, and supportive environment.
• Training & Development: Grow in the areas that interest you most.
How to Apply
If you are interested for this role, kindly apply on the same. This JD merges the best elements from both descriptions, tailored for a Full Stack Developer role with 2-4 years of experience. Let me know if you need any further adjustments!
.NET
C#**Candidates from Dehradun or nearby locations are preferred**
Notice period: Immediate to 30 days
About the Job:-
The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have the ability to test code in order to maintain high-quality code.
➜ Responsibilities:-
1. Design, code, test and manage various applications
2. Collaborate with the engineering team and product team to establish the best products
3. Follow outlined standards of quality related to code and systems
4. Develop automated tests and conduct performance tuning
➜ Requirement:-
• Proficient ASP.NET/.NET CORE, Web API, MVC, Entity framework and MS SQL/MySQL is mandatory.
• Experience with HTML5/CSS3, JavaScript/jQuery, Angular; web-service: SOAP, RESFUL, MVC API
• Willing to learn new technologies
• Have good knowledge or experience with Agile/SCRUM development method
• Detail oriented, self-motivated and disciplined, with the ability to complete assigned tasks with minimal oversight in a professional and timely manner is a must
good networking skills.
Responsibilities:
Work closely with managers to gain a comprehensive understanding of the positions, and
meet competitive hiring goals and expectations
Source and screen candidates by using databases/portals, social media, job applications etc.
Assess applicants' relevant knowledge and skills as per requirement
Provide shortlists of qualified candidates to hiring managers
Conduct interviews using various reliable personnel selection tools/methods to filter
candidates within schedule
Act as a point of contact and build influential candidate relationships during the selection
process
Experience:
Minimum 2 years in recruitment/ talent acquisition
Must have experience in ATS(applicant tracking system)
Excellent communication and interpersonal skills
Self-Driven and self-motivator
Good knowledge on MS excel
Market Research and Business development is an additional advantage
Bachelor’s degree in human resource management (or related field)
NodeJS (Node.js)AngularJS (1.x)
Angular (2+)React.jsPosition- Junior Full Stack/MEAN Stack Developer
Experience- 1-3 years
Work Location- Calicut/Bengaluru
Joining- Immediate to 30 days
Must to have
- Angular js minimum Hands on Project Experience
- Angular 8 minimum Hands on Project Experience
- Test Driven Development with karma and jasmine
- Proficient in Git
Good to have
- NodeJS / PHP
- Redux, Flux
- SQL or NoSQL databases
- Git version control
- JavaScript/TypeScript
- RESTful API development
Responsibilities
- Work with development teams and product managers to ideate software solutions.
- Design client-side and server-side architecture.
- Build the front-end of applications through appealing visual design.
- Develop and manage well-functioning databases and applications.
- Write effective APIs
Role: Senior Campus Recruiter
Experience: 5 – 8 Years
Location: Hyderabad
Technovert is new-generation services/product technology firm that’s built on a people foundation. We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We deliver technology solutions that are interconnection of user experience, business goals, and information technology.
Technovert is well known for innovative intern and fresher talent acquisition strategies. We nurture our talent in an open environment that allows for individual growth of a person. Some of our key leaders have grown the ranks all the way from freshers to managing some of the key business divisions. This role is thus very crucial for us.
Senior Campus Recruiter is a role providing an end-to-end graduate recruitment experience from collating the demand, strategizing the plan and executing it to make sure right hires are in place rightly. Senior Campus Recruiter in this role brings out passion of connecting Technovert to the potential talent enabling a great career start for undergraduates.
We would love you to:
- Create, strategize and execute campus recruitment plans to meet the demand
- Assess fresh talent across technical and competency-based assessments in high volume
- Explore and develop new channels to connect students with Technovert
- Advocate the great talent experience and maintain Technovert’s repute
- Carry out continuous research, create and maintain data points for analysis and reporting
- Seek the delta and continuously evolve campus hiring process at Technovert
You bring:
- Knowledge and strategy in competing and hiring best talent (Tech and Non-Tech)
- Strong relationships with good Universities / Colleges PAN India
- Broad exposure to branding fundamentals via social media
- Excellent Stakeholder Management and relationship building experience
- Proven knowledge in assessment methodologies / tools required for hiring fresh talent
About the Role:
We are looking for the Engineering Manager who will be central to the engineering team, deliveries, and processes. You will lead high-performing teams that fuel our growth. Our ask is a burning desire for scale, relentless passion for building cutting-edge products, and undying love for technology.
What you will do
• Define best practices around code, design, architecture, testability, CI/CD, and observability and ensuring 100% alignment with them
• Provide value-added expertise in engineering design • Architect systems for scale and stability
• Work with the executive leadership and product management teams to understand the short-term and long-term product roadmap and align that with the technical/non-functional roadmap
• Contribute to recruitment activities
• Oversee the preparation and final approval of project plans
What you will need
• Bachelor's or Master's Degree - preferably in Computer Science
• Minimum 5+ years of hands-on programming/application development experience with Java ecosystem and associated tooling (Node, React, Angular, MySQL, AWS, HTML 5, CSS, JSON, REST etc) in the Consumer Tech sector
• Deep experience in application, data, and infrastructure architecture disciplines
• Knowledge of industry-wide technology strategies and best practices in software development and workflow products
• Strong Communication Skills demonstrating the ability to present and explain ideas and concepts
• Passionate about testing strategy, problem-solving, learning new skills, sharing expertise and knowledge
• Leadership experience in a fast-growing startup
• Strong work ethic and ownership mindset
• #hustle
What you will get
• Be a part of the leadership team of a fast-growing Series A startup defining core strategies for the growth of the company
• ESOPs and compensation way above the market for unparalleled wealth creation
• Ground-level view of building out a global EdTech company that is going to impact hundreds of thousands of lives
• Phenomenal work environment, with massive ownership and great growth opportunities
• A young, dynamic, and passionate team
• Industry best perks
Location: Delhi
Salary: Upto 25 LPA
About Leverage Edu:
At Leverage Edu, we are democratizing access to global opportunities for students everywhere. By helping students make the right career choices with the aid of information and pathways that they can trust, we are opening doors to opportunities they could not access without the right guidance and support. Making sense of the complex web of courses, colleges, careers, and geographies is a tough task – by leveraging technology but connecting with students at a personal level we help them maximize their potential.
To build towards this goal we are looking for people with the ambition and hustle to make the world a smaller place and get people closer to their dream opportunities. We are building at a breakneck speed in one of the fastest-growing industries in the world and the opportunities for growth are limitless.
iOS App Development
Objective C
SwiftWe are looking for someone with 4-7 years of experience in iOS / iPhone applications development with:
- Strong Object Oriented design and programming skills in SWIFT
- Good working experience in iOS SDK (Cocoa Touch, UIKit, Core Data, Core Location, etc.) and XCode
- Proficient in writing Unit and UI Test Cases and delivering quality work
- Good experience with MVVM architecture
- Experience in web services integration (REST APIs, JSON, XML), to connect iOS applications to back-end services
- Experience with offline storage, threading, and performance tuning is desired
- Understanding of Apple's design principles and interface guidelines
** Areas of Responsibility **
- Involvement in all aspects of development: playing a critical role in the design, planning, development, and deployment and help develop best practices for future development
- Fast prototyping of proof-of concept features/applications based on a brief
- Developing and maintaining new features in Mobile Application development
- Owning the delivery of an entire piece of a system or application
- Using technical knowledge and creative thinking to provide the most innovative solutions
- Optimizing the performance of the apps and keeping up to date with the latest industry trends in mobile technologies
** Required Skills **
- Dedicated to delivering high-quality work and adhering to timelines
- Must be a good team player, good learner, and self-starter
- Must have strong leadership and team management qualities
- Good analytical and problem-solving skills
- Good communication skills
- Must have strong decision-making skill
Perks and Benefits
Company provided meals, Medical Insurance and other perks.
AngularJS (1.x)
JavascriptNodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon