Customer Service Support

Position Overview:

We are seeking a highly skilled and motivated Identity and Access Management (IAM) Developer/IAM Engineer to join our dynamic team. The successful candidate will be responsible for designing, implementing, and maintaining robust IAM solutions that ensure secure access to our systems and applications. This role involves collaborating with various teams to understand their requirements and deliver scalable and efficient IAM systems.

Key Responsibilities:

• The technical developer must comprehend and implement customization based on specifications in business requirement documents or sprint tasks.
• They should review the solution with the business analyst before presenting it to external stakeholders or deploying it to any production environment.
• All customizations, fixes and tests are correctly documented with all related scenarios, evidence and stored in the corresponding folders/ tools.
• All deployments must adhere to application factory guidelines and be validated by team members.
• Developers are responsible for productive system deployments using the ‘4 eyes principle’, ensuring dual verification. Accurately and methodically complete all required information in predefined templates for cutover plans, system testing, UAT, change requests, and application team communications as instructed.
• Comprehend existing template content, make necessary updates, ensure team alignment, and address issues before submitting to the application team for review.
• Maintain frequent communication with team members to report progress, ensure alignment, and promptly address any issues or blockers encountered.
• Prepare and internally review test data for demo/ UAT sessions with the application team, ensure sessions are recorded and structured logically, and assess all feedback received for potential integration.
• Assess feasibility, develop configurations, prepare test data, conduct demo and UAT sessions, create production deployment documents, submit change requests, execute go-live, and facilitate handover to Operations.

Required Qualifications:

• Have a minimum of 2 years of hands-on experience with the identity product (Saviynt EIC 23.x/24.x)
• Possess comprehensive understanding of Saviynt IGA architecture, with practical experience in application onboarding, workflow implementation, Segregation of Duties (SOD), certifications, and custom jar development.
• Know and have experience working in agile environments (Scrum), being capable of following the existing protocols and ceremonies that will be part of the day-to-day basis.
• JSON working knowledge.
• Build SQL queries when required (MySQL 8.0 as backend)
• Knowledge of APIs (SOAP, REST)
• Capable of using tools to consume APIs like Postman or SOAP UI
• Basic knowledge on directory services and applications like Active Directory, Azure AD, Exchange (online/ on-prem)

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

This Role is ,perfect for someone looking to further their experience in web application and software development. to help maintain and improve our platform. Proficiency in Backend Development Someone with previous experience in ROR

1.Design and build reusable and efficient ruby code

2. Architect and install new infrastructure

3. Plan and implement new features

4. Integrate data sources and databases into one system

Business Development Manager Responsibilities:

• Familiarising yourself with all products and services offered by our company
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department
• Attending networking activities to research and connect with prospective clients
• Maintaining meaningful relationships with existing clients to ensure that they are retained
• Suggesting upgrades or added products and services that may be of interest to clients
• Crafting business proposals and contracts to draw in more revenue from clients
• Negotiating with clients to secure the most attractive prices
• Equipping staff with the technical and social skills needed to enhance sales
• Reviewing clients' feedback and implementing necessary changes
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant

         Business Development Manager Requirements: 

• Degree in marketing, business administration, or similar.
• 2+ years of experience
• Intuitive and insightful, particularly regarding human behaviour
• Ability to generate revenue by identifying pain points and suggesting suitable products or services
• Professional yet affable disposition
• Neat, well-groomed appearance
• Great networking skills
• Excellent written and verbal communication
• Resourceful, with outstanding research skills
• Emboldened by challenges

       Notes:

• The role is for international market
• Prior experience in Digital Marketing would be a bonus
• The company has US based operations

       Location : Noida .

    Hope you Reply as soon.

The ideal candidate should be a proactive individual with strong communication skills and a team player. He or she should have an experience of at least 1-2 years in Java development.

1. Hands on experience in designing and developing applications using Java EE platforms and at least 1-2 years’ experience on the same.
2. Should have excellent in-depth knowledge on Core Java
3. Experience in multi-threaded server-side Java programming
4. Working knowledge on web services.
5. Working knowledge on hibernate and springs framework.
6. Added advantage if worked in any of the BPM tools
7. Should have worked in SDLC environment.
8. Good communication skills.
9. Experience in working effectively within a team.

You will be responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties. You will be responsible for the functional/technical track of the project

• Developing front end website architecture
• Designing user interactions on web pages
• Integrating backend APIs
• Ensuring cross-platform optimization for mobile phones
• Ensuring responsiveness of applications
• Working alongside graphic designers for web design features
• Seeing through a project from conception to finished product
• Integration of APIs using graphQL layer
• Meeting both technical and consumer needs
• Staying abreast of developments in web applications and programming languages

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent
• 4+ years of experience
• Agnostic/Polyglot with multiple tech stacks
• Worked on open source technologies – ReactJs, NodeJS, graphql
• Good experience with Front-end technologies like Javascript frameworks, Reactjs, Angularjs
• Backend exposure – good knowledge of integrating API
• Knowledge of cloud architecture
• Should be innovative and communicative in approach
• Will be responsible for functional/technical track of a project
• ‍

You will work with a top-notch tech team, working closely with the architect and engineering head. 

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Compass.

We at Compass strive to make selling fun with our SaaS incentive gamification product.  Compass is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth.

We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.

If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.

• This position involves testing activities of all phases of software development life cycle and the development of GUI automated tests for end-to-end testing of a Business-to-Business web application that spans Front Office (website) and Back Office (Linux) implementations. The successful candidate will be working closely in a team environment with product development engineers and quality assurance to create automated acceptance, functional, smoke tests and performance tests.
• Ownership of the entire test cycle for an Agile team, including story decomposition and sizing, test and test automation approach, test plans and objective creation, testing.
• Maintaining test suites and test tools, test environment setup, defect management, test execution and test reporting.
• Work on improving Best Practices in Test Management and Quality Assurance Process.

• 5-10 years of experience.
• Minimum 5 years of Experience in Selenium Web-driver. 
• Good understanding of QA methodology, automation expertise and ability to code.
• Good understanding of various operating systems such as Microsoft Windows and Linux/Unix.
• Good knowledge of SQL and relational database such as Oracle, MS SQL Server, and MySQL.
• Good understanding of browser technologies such as Internet Explorer, Mozilla, Firefox, and Google Chrome.
• Good knowledge of Rest API testing.
• Some knowledge of programming/scripting languages/environments such as XML, JavaScript, Perl, PL/SQL and Unix/Linux Shell, Python.
• Some understanding of network protocols such as TCP/IP, HTTP and SSL.
• Some knowledge of programming languages such as Java.
• Experience with tools such as Selenium strongly desired.
• Experience with tools such as cucumber strongly desired.
• Experience in supply chain management software and industry an advantage.
• Ability to work both independently and in a team environment. 
• Must possess critical thinking skills in addition to good interpersonal and communication skills. 
• Willing and able to create and adapt to new tools or technologies.