Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.
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Responsibilities:
- Design and implement embedded software applications for IoT devices using C programming language.
- Develop and maintain firmware for Raspberry Pi-based systems, ensuring optimal performance and compatibility with various IoT sensors and peripherals.
- Collaborate with hardware engineers to define and document system requirements and specifications.
- Conduct thorough testing and debugging of embedded software to identify and resolve any issues or bugs.
- Optimize code and improve system performance to enhance the overall user experience.
- Stay updated with the latest industry trends and technologies in embedded systems and IoT development.
- Work closely with the product management team to translate customer requirements into technical specifications.
- Provide technical support and guidance to the team during the development and deployment phases.
- Participate in code reviews and contribute to the continuous improvement of software development processes.
Qualifications:
- Bachelor's or Master's degree in Computer Science, Electrical Engineering, or a related field.
- Strong proficiency in C programming language with a solid understanding of embedded systems.
- Experience developing software for Raspberry Pi or similar single-board computers.
- Knowledge of IoT protocols and technologies such as MQTT, CoAP, TCP/IP, and wireless communication (Wi-Fi, Bluetooth, etc.).
- Familiarity with various sensors, actuators, and electronic components commonly used in IoT devices.
- Solid understanding of software development methodologies and version control systems (e.g., Git).
- Strong problem-solving skills and the ability to debug complex issues in embedded systems.
- Excellent communication and teamwork skills to collaborate effectively with cross-functional teams.
- Prior experience in developing IoT applications or working on IoT projects is a plus.
Who we are :
Stanza Living is India's largest and fastest growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on design, development and delivery of daily living solutions tailored to the young consumers' lifestyle. From smartly-planned residences, host of amenities and services for hassle-free living to exclusive community engagement programmes - everything is seamlessly integrated through technology to ensure the highest consumer delight.
Today, we are :
- India's largest managed accommodation company with over 75,000+ beds under management across 25+ cities
- Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners
- Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn
- LinkedIn Top Startup to Work for - 2019
Objectives of this role :
- Work in tandem with our engineering team to identify and implement the most optimal cloud-based solutions for the company
- Define and document best practices and strategies regarding application deployment and infrastructure maintenance
- Provide guidance, thought leadership, and mentorship to developer teams to build their cloud competencies
- Ensure application performance, uptime, and scale, maintaining high standards for code quality and thoughtful design
- Manage cloud environments in accordance with company security guidelines
Job Description :
- Excellent understanding of Cloud Platform (AWS)
- Strong knowledge on AWS Services, design, configuration on enterprise systems
- Good knowledge on Kubernetes configuration, Dockers
- Understanding the needs of the business for defining AWS system specifications
- Understand Architecture Requirements and ensure effective support activities
- Evaluation and choosing suitable AWS Service or and suggesting methods for integration
- Overseeing assigned programs and guiding the team members
- Providing assistance when technical problems arise
- Making sure the agreed infrastructure and architecture are implemented
- Addressing the technical concerns, suggestions, and ideas
- Configure Monitoring systems to make sure they meet business goals as well as user requirements
- Excellent knowledge of AWS IaaS Layer
- Ability to lead & implement PS workloads or POCs
- Ensure continual knowledge management
Type, Location
Full Time @ Anywhere in India
Desired Experience
2+ years
Job Description
What You’ll Do
● Deploy, automate and maintain web-scale infrastructure with leading public cloud vendors such as Amazon Web Services, Digital Ocean & Google Cloud Platform.
● Take charge of DevOps activities for CI/CD with the latest tech stacks.
● Acquire industry-recognized, professional cloud certifications (AWS/Google) in the capacity of developer or architect Devise multi-region technical solutions.
● Implementing the DevOps philosophy and strategy across different domains in organisation.
● Build automation at various levels, including code deployment to streamline release process
● Will be responsible for architecture of cloud services
● 24*7 monitoring of the infrastructure
● Use programming/scripting in your day-to-day work
● Have shell experience - for example Powershell on Windows, or BASH on *nix
● Use a Version Control System, preferably git
● Hands on at least one CLI/SDK/API of at least one public cloud ( GCP, AWS, DO)
● Scalability, HA and troubleshooting of web-scale applications.
● Infrastructure-As-Code tools like Terraform, CloudFormation
● CI/CD systems such as Jenkins, CircleCI
● Container technologies such as Docker, Kubernetes, OpenShift
● Monitoring and alerting systems: e.g. NewRelic, AWS CloudWatch, Google StackDriver, Graphite, Nagios/ICINGA
What you bring to the table
● Hands on experience in Cloud compute services, Cloud Function, Networking, Load balancing, Autoscaling.
● Hands on with GCP/AWS Compute & Networking services i.e. Compute Engine, App Engine, Kubernetes Engine, Cloud Function, Networking (VPC, Firewall, Load Balancer), Cloud SQL, Datastore.
● DBs: Postgresql, MySQL, Elastic Search, Redis, kafka, MongoDB or other NoSQL systems
● Configuration management tools such as Ansible/Chef/Puppet
Bonus if you have…
● Basic understanding of Networking(routing, switching, dns) and Storage
● Basic understanding of Protocol such as UDP/TCP
● Basic understanding of Cloud computing
● Basic understanding of Cloud computing models like SaaS, PaaS
● Basic understanding of git or any other source code repo
● Basic understanding of Databases(sql/no sql)
● Great problem solving skills
● Good in communication
● Adaptive to learning
- Strong C/C++ programming hands on experience
- Should have work experience on firmware development with strong Linux internals.
- Very good development, design and debugging experience on embedded firmware.
- Added advantage to have experience on Systems management/Out of Band/BMC domain experience
- Good to have automation experience using Python or shell scripting
- Excellent communication and problem solving skills
- Experience on tools like JIRA, Yocto, Visual studio, etc.
Node JS Developer
Position Type: Full time
Job Description:
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Primary focus will be the development of all server-side logic, definition and maintenance of the databases, and ensuring high performance and responsiveness to requests from the front-end. Will also be responsible for integrating the front-end elements built by the UI team into the application. Therefore, a basic understanding of front-end technologies is a bonus.
Responsibilities:
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions
Skills and Qualifications:
- Strong proficiency with JavaScript
- Knowledge of Node.js and frameworks available for it such as Express
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Understanding security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding of Relational Databases
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Proficient understanding of code versioning tools, such as Git
- 8-15 years relevant progressive experience.
- Linux OS administrator
- Experience with WHM / Cpanel
- Experience working on MS Azure.
- Experience with handling domain names and registrars
- Experience with backups
- Knowledge of cloud and dedicated computing
- Experience in setting up OS, Web server (Apache), App server (Tomcat) and its management
- Knowledge of Data security and have implemented OS security measures, deployment of security patches/ upgrades
- Knowledge of networking and cloud technologies
- Deployment of software releases, release management
What we are looking for
- At-least 3 years of experience of development on backend applications. Full stack experience is a cherry on the top!
- Experience / knowledge of designing robust systems, maintaining & scaling them
- Experience with usage of NoSQL databases like MongoDB & with SQL and RDBMS Systems
- Experience of creating applications with any of the popular frameworks in Python, Java, GoLang, Node
- Experience with JS frontend frameworks like React, Angular, Vue etc is a big plus
- Well versed with versioning systems like git
- Understanding of rest API implementation
Some of the responsibilties you will be taking up are following
- Working on creating performant and fault tolerant systems which are scalable
- Design, build, and maintain high performance, reusable, and reliable codebase
- Effectively work with product to gather requirements, gain deep understanding of use cases and business needs, and translate into design and implementation.
- Maintain code integrity and organization.
- Manage basic devops related to CI/CD
- Creating secure systems
- Lead other junior developers
- Define optimal and minimal architecture to achieve product requirements