Supervise customer service team, including coaching, training and daily assignments of
customer service agents; responsible for providing feedback of the agents to the agency
and for course corrections
Liaise with customer service agency project manager, ensuring efficient communication
channels are put in place between Mobile App team and customer agency.
Develop policies and procedures. Prepare a playbook that customer service agents follow to
resolve customer inquiries, including workflows and SOPs. Policies and procedures must
balance satisfying customer needs and supporting the goals of the organization. This would
include constant review and revision as customer needs change and the business evolves.
Ensure that customer service agents are equipped with an up-to-date repository of responses.
Respond to customer queries, as needed.
Responsible for configuring and managing HubSpot dashboard, with the goal to fulfill data &
analytics requirements from different stakeholders.
Lead/Facilitate meetings with different stakeholders at regular intervals to ensure relevant data
is being effectively communicated to the various departments as needed.
Serve as point person for product team to provide future enhancements, bug fixes etc /
back communication from stakeholders. Be the voice of the customer advocating for
changes most requested/needed.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Cortex Consulting (P) Ltd
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JavaJob Summary
We are looking for a skilled QA Engineer with strong experience in mobile application testing and automation. The ideal candidate should have hands-on expertise in mobile automation frameworks using Appium, Selenium, and Java, along with experience in functional and regression testing for Android and iOS applications.
Key Responsibilities
- Design, develop, and execute automated test scripts for mobile applications.
- Perform functional, regression, integration, and end-to-end testing.
- Build and maintain automation frameworks using Appium, Selenium WebDriver, and Java.
- Test Android and iOS mobile applications across multiple devices/platforms.
- Collaborate with developers, product managers, and QA teams to understand requirements and ensure quality deliverables.
- Identify, log, track, and verify defects using bug tracking tools.
- Participate in Agile/Scrum ceremonies and contribute to sprint planning and QA estimations.
- Integrate automated test suites into CI/CD pipelines.
- Prepare test plans, test cases, and testing reports.
Required Skills
- 4+ years of experience in Software Testing / QA Automation.
- Strong experience in Mobile Application Testing.
- Hands-on experience with:
- Appium
- Selenium WebDriver
- Java
- Experience in Android and iOS testing.
- Strong understanding of automation frameworks and test design principles.
- Experience with TestNG / JUnit.
- Knowledge of API testing tools such as Postman or REST Assured.
- Familiarity with defect tracking tools like JIRA.
- Understanding of CI/CD tools such as Jenkins.
- Good analytical and debugging skills.
Preferred Skills
- Experience in BDD frameworks like Cucumber.
- Exposure to Git, Maven, and version control systems.
- Knowledge of performance or security testing is an added advantage.
Educational Qualification
- Bachelor’s degree in Computer Science, Information Technology, or related field.
Job Title: Technical Recruiter
Location: Indore, M.P. (Work from Office)
Employment Type: Full-Time
Shift: Day Shift
Job Description:
We are looking for an experienced and dynamic Sr. Technical Recruiter to join our team at our Indore office. The ideal candidate will have a solid background in recruiting for technical positions, with the ability to source and attract top talent across various technology domains.
Key Responsibilities:
● Sourcing Talent: Actively use multiple job portals such as Naukri.com, LinkedIn, Monster, and other recruitment platforms to source and attract candidates for technical roles.
● Full-Cycle Recruitment: Manage the entire recruitment process from initial candidate sourcing to final offer negotiations, ensuring a smooth and efficient experience for all parties involved.
● Technical Acumen: Possess a sound understanding of various technologies, including but not limited to Ruby on Rails (RoR), React JS, Java, .NET, PHP, Python, Android/Mobile development, to assess and recruit for diverse technical roles.
● In-House Recruitment: Experience in both in-house and international recruitment, ensuring the ability to handle a diverse set of hiring needs.
Required Skills & Qualifications:
● Experience in in-house or international recruitment, with a focus on technical roles.
● Proficient in using job portals such as Naukri.com, LinkedIn, Monster, and other relevant platforms.
● Strong understanding of various technical stacks like ROR, React JS, Java, .NET, PHP, Python, Android/Mobile Development.
● Excellent communication and interpersonal skills to effectively manage candidate interactions and coordinate with internal teams.
● Ability to work in a fast-paced environment, meet tight deadlines, and handle multiple priorities simultaneously.
Python
Data ScienceNote: We are looking for immediate joiners with 6+ years of experience.
Job Description
UnicornisAI is seeking a Senior Data Scientist with expertise in chatbot development using Retrieval-Augmented Generation (RAG) and OpenAI. This role is ideal for someone with a strong background in machine learning, natural language processing (NLP), and AI model deployment. If you are passionate about developing cutting-edge AI-driven solutions, we’d love to have you on our team.
Key Responsibilities
- Design and develop AI-powered chatbots using Retrieval-Augmented Generation (RAG), OpenAI models (GPT-4, etc.), and vector databases
- Build and fine-tune large language models (LLMs) to improve chatbot performance
- Implement document retrieval and knowledge management systems for chatbot responses
- Optimize NLP pipelines and model performance using state-of-the-art techniques
- Work with structured and unstructured data to enhance chatbot intelligence
- Deploy and maintain AI models in cloud environments such as AWS, Azure, or GCP
- Collaborate with engineering teams to integrate AI solutions into products
- Stay updated with the latest advancements in AI, NLP, and RAG-based architectures
Required Skills & Qualifications
- 6+ years of experience in data science, AI, or a related field
- Strong knowledge of RAG, OpenAI APIs (GPT-4, GPT-3.5, etc.), LLM fine-tuning, and embeddings
- Proficiency in Python, TensorFlow, PyTorch, and other ML frameworks
- Experience with vector databases such as FAISS, Pinecone, or Weaviate
- Expertise in NLP techniques such as Named Entity Recognition (NER), text summarization, and semantic search
- Hands-on experience in building and deploying AI models in production
- Knowledge of cloud platforms like AWS Sagemaker, Azure AI, or Google Vertex AI
- Strong problem-solving and analytical skills
Nice-to-Have Skills
- Experience with MLOps tools for model monitoring and retraining
- Understanding of prompt engineering and LLM chaining techniques
- Exposure to LangChain or similar frameworks for RAG-based chatbots
Location & Work Mode
- Open to remote or hybrid work, based on location
Interested candidates can email their resumes to Sachin at unicornisai.com
Role :- AVP / VP – Institutional Sales : FII Desk
About Company :-
We pride ourselves in being a one stop Investment bank for all financial needs of growth oriented mid- market companies. With our domain expertise and thought leadership, we have been able to offer best solutions to our clients, thus partnering their growth and establishing long term relationship. Our Businesses include – Investment Banking, Capital Markets, Fixed Income, , Institutional Equities, Insurance, Portfolio Management Services, & Wealth Management.
This role reports to the Director - Sales/Head
Location - Mumbai
Job Description :-
• Robust understanding of long-only products along with Quant based trading ideas.
• Person should be able to confidently pitch stock ideas to buy side fund managers and resolve their queries if any. Further the incumbent will be responsible for locating potential empanelment targets through market research and follow up to convert into business relationships.
• Client Segment: Hedge Funds, Sovereign Wealth Funds, Pension Funds, Insurance Comapies & Family offices.
• Geography: Asia / EMEA / Europe
Requirement :-
• About 4‐6 years of experience in the industry in relevant domain.
• At least 2-3 years of experience in FII Sales
• MBA from a reputed college with proven academic track record.
• Ability to take up challenges and work in a fast growth environment.
• Socially confident individual who is comfortable in meeting new people.
• Follows up on commitments to clients and keeps them updated constantly.
• Displays solution centric approach and attitude at all times.
• Ability to comfortably interact with senior management, vendors and various other stakeholders and should be able to articulate his/her views well.
• Possesses project management skills to deliver key results within timelines.
Job Responsibilities-
- Be in charge of running and managing the team on a daily basis
- Set performance targets for all associates in the team to meet up with overall process objectives
- Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
- Monitor files of team members to ensure that due procedures and quality standards are strictly adhered to
- Conduct regular reviews of all agents performance and organize training sessions for underperformers
- Submit regular reports to management and seek new ideas and strategies to improve performance at the center
- Manage the daily team activities and operations
- Drive Team adherence and manage to schedule
- Managing Escalations (Internal & External)
Job Requirement-
- Excellent verbal and written English communication skills
- Must have handled a team size of minimum 5-10 people in his/her current role
- Should be comfortable with reports, dashboards & share insights from data to improve the process.
- Proficient in MS Office, Skype
- Experience in international KPO/BPO will be an added advantage
- Thorough understanding of operations metric, people practices (Score calculations, Parameters, Ratings, Attrition)
- Should ready to work in night shift
- Any degree required
- Should have minimum 1 to 2 years relevant experience
HTML/CSS
Bootstrap
NodeJS (Node.js)
React.js
JavascriptWhat is the role?
We are looking for highly skilled candidates with experience in frontend programming and are
comfortable in dealing with backend tools.
Key Responsibilities
● Reviewing application requirements and interface designs.
● Identifying web-based user interactions.
● Developing and implementing highly-responsive user interface components using React
concepts.
● Writing application interface codes using JavaScript following ReactJS workflows.
● Troubleshooting interface software and debugging application codes.
● Developing and implementing front-end architecture to support user interface concepts.
● Monitoring and improving front-end performance.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not
match all of it. We are open to promising candidates who are passionate about their work and
are team players.
● 6 to 9 years of strong design and development experience in building massively
large-scale distributed internet systems and products.
● Previous experience working as a React.js Developer.
● In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
● Strong experience using a client side MVC framework such as NodeJS, ReactJS, or
Redux.
● Experience with user interface design.
● Knowledge of performance testing frameworks including Mocha and Jest.
● Experience with browser-based debugging and performance testing software.
● Experience in responsive design, cross browser compatibility, and website performance.
● Knowledge of frontend CSS frameworks like Bootstrap, Material UI, and preprocessors
like SASS and LESS.
● Experience with handling Services, RESTful, APIs (NodeJS preferably).
Who will you work with?
You will be working with top-quality engineers who have built one of the best employee
engagement SaaS platforms. You will be reporting to the Engineering Head and working closely
with the Architect and other leads.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between
concepts, yet maintain the quality of content, interact and share your ideas and have loads of
learning while at work. Work with a team of highly talented young professionals and enjoy the
comprehensive benefits that offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF,
Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and
Compass. works with over 1000 global clients. We help our clients in engaging and
motivating their employees, sales teams, channel partners, and consumers for better business
results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will
wait for a reasonable time of around 3-5 days before we screen the collected applications and
start lining up job discussions with the hiring manager. We assure you that we will attempt to
maintain a reasonable timeframe for successfully closing this requirement. The candidates will
be kept informed and updated on the feedback and application status
accounting, customer management, and payroll for hundreds of thousands of customers
worldwide.
With over $100mn raised and a loyal customer base of close to half-million users, we are
growing fast. But we have bigger goals to achieve. We want every business, in every part of
the world, to get the Deskera advantage and transform into growth machines.
As an Inside Sales Executive, you will drive Deskera’s future growth by building relationships
with prospects, winning new customers, and delighting our current clients. We are looking for
professionals, who can engage in consultative business and technical conversations with all
levels of an organization and have experience working with startups/SMBs.
Job Responsibilities
• Qualifying inbound/outbound leads
• Create and maintain a healthy sales pipeline
• Generate sales opportunities from multiple channels like phone, email, Linkedin etc
• Prospect new and existing leads via different channels
• Follow up with existing leads and prospects for a culmination of sales opportunities
• Cultivate, build and maintain strong client relationships
• Demonstrate a strong understanding of Deskera’s products, benefits and value-
proposition
• Communicate Deskera offerings and benefits to leads and prospects
• Conduct product demonstrations for prospects
• Understand the market, competition, competitive issues, and products
Desired Skills
• 0-2 years of experience as a business development representative
• Track record of consistent achievement of assigned targets
• Excellent verbal and written communication skills
• Able to convert the prospect into a customer
JavaMandatory Skills
- Hands on experience with the programming language Java. (Mandatory)
- 3+ years of experience in leading a team, with professional automation testing experience using Java and Selenium.
- 5+ years of experience in automation testing and test framework development using Java and Selenium. (POM, Cucumber BDD, Hybrid etc.)
- Automation Tool: Selenium (Mandatory)
- Execution of scripts in Batch and Grid
- Setup test automation pipelines in CI/CD tools like Jenkins, AWS, and Azure DevOps etc.
- Flexibility to learn new programming languages, tools & frameworks.
Other Pre-Requisites
- Shall work as an individual contributor on a need basis.
- Should contribute to defining testing best practices for the teams & projects. Responsible for defining and implementing the test strategy and test automation solutions around functional and regression testing.
- Defining, monitoring, and evaluating individual goals/KRA’s for the team members.
- Responsible for project initiation, project planning, effort estimations, hiring and team building for new projects.
- Experience with Test Management tools like Atlassian JIRA, TestRail, ALM or similar tools.
- Passion for achieving excellence in technical, process, product quality and reliability.
- Strong in troubleshooting and root cause analysis abilities
- Must be extremely detail, technology oriented and possess excellent communications skills.
- Proactive, driven individual with a strong work ethics
Secondary Skills:
- BDD Cucumber will be an added advantage
- Parallel execution and integration to cloud platforms like BrowserStack, Perfecto, Saucelabs.
- API Testing: ReadyAPI, SoapUI, Postman, Rest-Assured or similar
- SQL queries: good hands-on on SQL queries and experience in testing Databases & Batch Jobs
- Mobile testing experience is an added advantage
- Experience on load testing/performance testing.
- Experience using issue and project tracking software
- Experience working in an agile structure
- Experience in developing POC’s and participating in pre-sales activities
JavascriptHTML/CSS- Work with creative and business partners to understand, build, and adjust web application functionality and visual presentation to support business goals
- Develop reusable, maintainable, accessible cross-platform HTML, CSS, and JavaScript for front end web application components while adhering to web and team standards
- Working in an AT/CI/CD paradigm develops with testing in mind; authors unit tests to provide sufficient testing coverage for each developed component
- Identifies opportunities to optimize and improve front end performance
- Remain curious and current with new developments in front end web development industry
Qualifications
- 0-2 years of practical front-end web development experience in writing and testing valid, web standards-based HTML, CSS, JS
- Understanding of basics of computer science such as Object-Oriented Programming, Data Structures, Development Patterns
- Good experience in front end development with both technical and visual expertise
- Some exposure to agile methodologies and supporting practices, tools, and technology
- Comfortable learning new technologies, tools, development/CI/CD processes, and best practices
- Ability to collaborate effectively with teams across different locations
- Possess effective verbal communication, writing, and presentation skills
- Analytical thinker with attention to detail
- E-commerce experience is a plus
- Knowledge of WCAG 2.0 AA is a plus
- Experience with react framework a plus
- Bachelor’s degree or equivalent relevant experience
NodeJS (Node.js)HTML/CSSJavascript
Angular (2+)React.js- Develop a deep understanding of the start-up ecosystem.
- Build customer facing technology product for global customers.
- Own the Product's frontend and backend development, building reusable, testable, and scalable code.
- Research, evaluate, analyse and implement technical requirements.
- Collaborate with product management teams to define and implement innovative solutions for the product direction, visuals and experience.
- Mentor Junior members of the team.
Requirements :
- 3 to 5 yrs of experience building scalable products, distributed applications product/services in JavaScript and one of angular/react.
- Min 2+ experience working on Node.js and its frameworks.
- Knowledge of both SQL and NoSQL database services and related tools with the expertise to create efficient schemas.
- Strong coding and problem solving skills.
- Understanding of multiple delivery platforms, such as mobile vs. web and developing responsive UI.
- Ability to own end-to-end deliveries, right from requirements till release.
- Excellent coding skills and ability to produce high quality, bug free and testable production grade code.
- Designing unit test cases, integrated test cases using Selenium and Protractor.
- Experience working in an Agile/Scrum development process.
-Ability to mentor junior members of the team.
- Ability to review code and continuously push for higher standards of development.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon