11+ Lean Six Sigma Jobs in Kolkata | Lean Six Sigma Job openings in Kolkata

Mandatory skills: Lightning AURA, Lightning Web component (LWC), Apex, trigger Rest API/Soap API (integration).

Must-Haves :

Minimum of 5+ year hands on experience in Salesforce Application Development (Overall 6+ IT experience)

- Lightning (AURA/LWC min 3+ years of Project experience)

- Integration (at least in REST API) experience in Projects, experience in developing custom Apex Classes and Apex Triggers

- Sales Cloud/ Service Cloud / Experience cloud - Minimum 3 years experience

- Lead experience of minimum 1 year is mandatory

- Salesforce Governor limits, limit monitoring, best-practices for limit-informed development and security best practices

- Experience on deployment through changesets , Metadata, ANT based tools , experience in using git or similar tools for code management

Strictly no candidates from Hyderabad who are under 3rd party payroll.

Nice to Haves :

SF Certification PD1/PD2, JavaScript Developer 1

- Experience in Development/deployment using SFDx

- Experience in CI/CD

- Working experience in Data migration

Good communication skills (esp Verbal)

- Self-motivated and creative, ability to mentor and coach & lead small technical team with proper guidance.

- Good attitude towards upskilling in new areas of SF platform

- Ability to understand business requirements, design and develop solutions within agreed timeline

- Hands-on development

Additional Guidelines

Process: 2 Rounds of Technical interview + 1 Managerial Interview

Can source Pan India

Salaries that can be offered is (Years of experience * 3.5)

Salary Breakup: (Years of experience*3.5) fixed salary + 10% variables + Retirals + Joining Bonus (for 0-15 days joiners)

Job Responsibilities:

Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals

· Perform unit testing for the module assigned and take ownership of delivering the module with minimal functional and technical errors.

· Should be flexible to extend working hours in some critical project phases

· Manage daily support and maintenance of internal Salesforce instance.

· Manage the coding best practices for Salesforce

· Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully

· Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow

Job Skills & Qualifications

Required:

· Salesforce Lightning. Extensive experience developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework

Salesforce Developer Certification – Platform developer 1

· Experience with declarative development in Salesforce.

· Customizing Standard Objects and creating Custom Objects.

· Customizing object page layouts and profile-based layout assignment.

· Creating Work and Approval Flow

· Extensive experience developing custom Apex Classes and Apex Triggers.

· Fluent in Salesforce Query and Search Language (SoQL and SoSL). Must be able to speak to limitations of languages and differences between SoQL and SQL.

· Firm understanding of Salesforce Governor limits, limit monitoring, and best-practices for limit-informed development.

· Experience developing Visualforce pages, Visualforce components and Customer Controllers.

· Bachelor’s degree in computer science or equivalent

· Minimum work experience:

· 5- 8 years of software development and 4 /5 year of Salesforce application development

· Self-motivated and creative

Preferred:

· Salesforce Developer Certification – Platform developer 2

· Experience developing customer-facing applications

· Experience in Salesforce community development

· Experience in Agile methodology

JD:

 Location Pan India

Experience: 8 to 15Yrs

Must have skills                                                                                                                 

• "Senior" is defined as 8+ years of IT experience, and a minimum of 5+ years in Digital experience
• Minimum 3 years of hands-on experience with Informatica Cloud Data Quality (CDQ) toolset, 
• Strong SQL Skills.

Nice have skills

• Knowledge of Informatica AXON Data Governance
• Familiarity of Enterprise Data Catalog 
• Familiarity Cloud Data Governance and Catalog (CDGC).

KEY RESPONSIBILITES:

Application Development

• Work with Salesforce Tech Lead on requirements gathering/design workshops and define system design and solutions to be implemented on the Salesforce Platform
• Responsible for designing/configuring, developing, testing, training, documenting, and deploying high-quality code and adhering to best practices on the platform
• Design, develop and integrate Salesforce apps and components with back-office systems such as ERP systems using modern web tools and technologies
• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during deployment and implementation in production environments
• Write well-structured code using Apex, LWC, JavaScript, CSS, and HTML using the appropriate features and capabilities of each framework or language
•  

System Administration

• Provide system administration support for the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Creating and maintaining system interface diagrams, functional designs, and technical specifications documentation
• Review Salesforce Release Notes to have familiarity with new additions and enhancements

• Handle guest complaints assist with the check-in process and explain all facility amenities.
• Coordinating and multi-tasking job duties in a busy environment.
• Ensuring and providing flawless upscale professional and high-class guest service experiences.
• Analyzing customer feedback and providing strategic direction to continuously improve the overall rating.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have