Customer Service Executive
Subtitle - Process Associate
MNC in KOLKATA is Looking for YOU !
• Excellent English Communication Skills required
• Candidate should be okay with Night Shift
• Candidate based in Kolkata can only apply
• Work from Office Job
• International Inbound Voice Calling (US Medical Process)
• Fixed Sat & Sun (Weekend) off
• Both fresher & experienced can apply
• Min Qualification - 12 Pass / Diploma
• In hand Salary – 12.5k to 18.5k (depending on experience & current CTC)
• Attendance Allowance – 1k Month (12k Annually)
• Quarterly Bonus – 2k, Half Yearly Bonus – 3k & Yearly Bonus – 10k (Total 15k Annually)
• Lucrative Monthly Incentives (Performance Based)
• No Target, No Sales Job
• Shift Timing - 5.30 pm to 7 am (Any 9 hours shift)
• Free Drop Facility Available
• Location - Salt Lake, Sector 5
• Candidate should be ready for Immediate Joining on Selection
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As a Senior Web Developer, you will be responsible for developing and/or designing websites for app . You will be working alongside a team of other developers in creating, maintaining and updating our websites. You get to work with some of the best minds in the industry at a place where opportunity lurks everywhere and in everything. You will also be collaborating with the other team members such as the Content Team as well as the Design Team to refine the website and fix the technical issues. Your ultimate goal will be to provide user information solutions by creating web pages and apps.
Responsibilities
Your responsibilities are as follows.
- Write well designed, testable, efficient code by using best software development practices
- Create website layout/user interface by using standard HTML/CSS practices
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on technical needs
- Create and maintain software documentation
- Be responsible for maintaining, expanding, and scaling our site
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
- Cooperate with web designers to match visual design intent
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating through the uncertainties and complexities that are associated with a growing company. Some qualifications that we think would help you thrive in this role are:
- Minimum 4 Years of experience in web programming
- Top-notch programming skills and in-depth knowledge of modern HTML/CSS
- Familiarity with the following programming languages: NET Core (C#) and PHP.
- A solid understanding of how web applications work including security, session management, and best development practices
- Adequate knowledge of relational database systems, Object Oriented Programming, and web application development
- Hands-on experience with network diagnostics, network analytics tools
- Basic knowledge of Search Engine Optimization process
- Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
- Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
- Exceptional working knowledge of various website development techniques.
- Exceptional understanding of UI Prototyping tools.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- A keen eye on details.
Create and maintain database tables, views, indexes, and triggers.
Implement and maintain database code in the form of stored procedures, scripts, queries, views, triggers, etc.
Develop and maintain high-quality stored procedures.
Write low cost, high-quality database queries and code while maintaining data quality, privacy, and security
Profile databases, measure database performance and troubleshoot complex database issues, and IO bottlenecks.
Optimize database queries and ensure table locking/deadlocks happen in production.
Optimize large, complicated SQL statements & Stored Procedures.
Cost optimization of Amazon instances using databases.
Knowledge of database design principles, query optimization, index management, integrity checks, statistics and isolation levels
Knowledge of message queuing, indexing, and high-performance data concept
Knowledge of JSON and PostgreSQL support for JSON.
Good Grasp of ETL concepts
Work with front-end developers to define simple yet powerful APIs
Work with DBAs to ensure the efficiency of database code, integrity of data structures and quality of data content.
Coordinate with product managers and leadership teams to build effective database objects
Excellent verbal and written communication skills
Good attitude towards work and flexibility
Ability and willingness to handle multiple tasks in a fast-paced environment
Ability to evaluate alternative solutions and/or workarounds
Requirements:
● Should have at least 2+ years of DevOps experience
● Should have experience with Kubernetes
● Should have experience with Terraform/Helm
● Should have experience in building scalable server-side systems
● Should have experience in cloud infrastructure and designing databases
● Having experience with NodeJS/TypeScript/AWS is a bonus
● Having experience with WebRTC is a bonus
- Languages: Javascript, Typescript, CSS
- Framework: React 17, knowledge of React hooks is important and knowledge about react context and redux is required too
- Packages manager: npm, yarn
- Knowledge of REST and GraphQL
- Control version: Git
- Hosting & deployment: AWS Amplify
- The automation UI was written in Vue therefore knowing about Vue may be a plus
How many hours are they expected to work?
- - Full time position ( 40+ hours a week)
What hours should they work?
- - Prefer 9-5 EST but there is wiggle room
Will there be nights and weekends?
- - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
Should they be expected to lead?
- - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end.
Who will they report to?
- - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production.
- They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.
Will they work alone or in a team?
- In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
- Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.
Accountability
- The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
- As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
- A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.
Customer, Usability, and Value Focused
- The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum.
Quality focused
- Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.
Focused on the whole
- When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).
Creativity and Experimentation
- Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.
Unfeathered, Honest, Respectful Communication
- Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued.
Next Man or Woman Up Mentality
- Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.
Upward Mobility and Vesting Opportunity
- This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company
● Experience Level: 2+ years
● Experience using Android Studio, Android SDK, Kotlin, Agile Methodologies (e.g.
Scrum, Kanban)
● Excellent Understanding of Android app architecture and use of design patterns,
Android UX/UI guidelines/best practices and the ability to engage with the creative
team to deliver pragmatic solutions, balancing design, quality and velocity.
● Flair for clean code, reusability, testability and readability (SOLID, TDD)
● Good Communication skills.
Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc.
The ideal candidate will be responsible for managing a development team and client coordination.
Roles & Responsibilities:-
• Collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements
• Taking Ownership of Delivery
• Drive technology discussion and strategy in line with business needs and company reference architecture
• Define execution plan and approach based on project scope, the expected timeline,
• Support execution team with resolution of roadblocks and inter-dependencies Partner with technical and functional teams external to the project to ensure their tasks are completed as required
• Ensure quality of deliverable is verified and matching stakeholder expectations
• Conducting daily scrum calls for smooth delivery.
How we are different
We are a young and dynamic team who are obsessed with solving the business problem at scale. We are a technology agnostic company that focus more on finding the optimal solution to the business problem rather than technology.
Why to join us
- We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career.
- We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
- There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loyalty Rewardz.
- Get mentored by the best in the industry
- Flexible working hours
- Perks best in the industry
Responsiblitis
Assist in the formulation of strategies to build a lasting digital connection with
consumers
- Plan and monitor the ongoing company presence on social media (Twitter,
Facebook etc.)
- Launch optimized online adverts through Google AdWords, Facebook etc. to
increase company and brand awareness
- Be actively involved in SEO efforts (keyword, image optimization etc.)
- Prepare online newsletters and promotional emails and organize their
distribution through various channels
- Provide creative ideas for content marketing and update website
- Collaborate with designers to improve user experience
- Measure performance of digital marketing efforts using a variety of Web
analytics tools (Google Analytics, Web Trends etc.)
- Acquire insight in online marketing trends and keep strategies up-to-date
- Maintain partnerships with media agencies and vendors
We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, and should possess good UI skills.
Responsibilities:
- Collaborate with Product Management and Engineering to define and implement user-friendly UI solutions
- Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
In your role you will:
- Be an active member of the GSS Fi management team in Global Centre Pune driving strategic and people orientated change programs.
- Manage a team of professionals delivering/processing the full cycle of cash allocation, cash management, accounts receivable and master data management
- Oversee and steer the day to day operation and delegate responsibilities across your team such that key performance indicators are consistently delivered.
- Build, coach and develop your team.
- Ensure that stakeholder requests are handled with professionalism and positive service attitude while ensuring that delivery is according to defined SLA.
- Establish and maintain close and professional partnerships with internal stakeholders.
- Streamline internal processes to ensure the most efficient operational standards.
- Review and manage exception reports, KPIs, and other key indicators of performance/output.
- Multinational company experience in a shared service organisation (preferably in businesses like ours)
- Strong communication skills, both written and oral
- Several years experience in managing Credit collections teams to drive performance. Must be organised and goal oriented.
- Solid knowledge in double entry book keeping (you don’t have to be a qualified accountant)
- Experience in creating and presenting cash flow forecasts to Regions and Group Treasury.
- Drive high quality Balance sheet reconciliations (Accounts receivable and Bank account)
- Experience in arranging payments (daily cash mobilisation) in the Regions that are being supported, which means multi-currencies. This will also mean Legal Entity (LE) deposit maintenance and tracking.
- Credit Card payment processing and reconciliation
- Given we use Oracle, driving more automation to improve efficiency would be a good thing.