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As the Lead Solution Architect specializing in Telecom OSS (Operations Support Systems) and Roaming, you will play a pivotal role in designing, implementing, and overseeing the architecture of our telecommunications systems, particularly focusing on OSS and Roaming functionalities. You will lead a team of architects and engineers, collaborating closely with stakeholders to ensure that our solutions meet the highest standards of performance, scalability, and reliability.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Architectural Design: Lead the design and development of Customer Centric Telecom OSS and Roaming solutions, ensuring alignment with business objectives, industry best practices, and technological advancements.
• Technical Leadership: Provide technical leadership to a team of architects and engineers, guiding them in the implementation of robust and scalable solutions. Foster a culture of innovation, collaboration, and continuous improvement within the team.
• Solution Development: Collaborate with cross-functional teams including product management, software development, and operations to develop comprehensive solutions that meet the needs of our telecom infrastructure, with a specific focus on OSS and Roaming functionalities.
• Requirements Analysis: Work closely with stakeholders to understand business requirements and translate them into technical specifications and architectural designs. Conduct thorough analysis of existing systems and processes to identify areas for improvement and optimization
• Vendor Evaluation and Management: Evaluate third-party vendors and solutions, making recommendations based on technical feasibility, scalability, and alignment with business objectives. Manage vendor relationships and ensure adherence to contractual agreements and service level agreements.
• Quality Assurance: Define and implement quality assurance processes and standards to ensure the reliability, security, and performance of Telecom OSS and Roaming solutions. Conduct regular reviews and audits to identify and address any potential issues or vulnerabilities.
• Risk Management: Identify and mitigate risks associated with architectural decisions and implementation strategies. Develop contingency plans and escalation procedures to address any issues that may arise during the development and deployment of solutions.
• Documentation and Training: Create comprehensive documentation including architectural diagrams, technical specifications, and user guides. Provide training and support to internal teams and stakeholders to ensure proper understanding and utilization of Telecom OSS and Roaming solutions.
• Continuous Improvement: Stay abreast of industry trends, emerging technologies, and best practices related to Telecom OSS and Roaming. Proactively identify opportunities for innovation and optimization, driving continuous improvement initiatives within the organization.

MUST HAVE SKILLS:

1. Extensive experience (8+ years) in solution architecture, with a focus on Telecom OSS and Roaming systems.
2. In-depth knowledge of telecom protocols, standards, and technologies such as GSM, CDMA, LTE, SS7, Diameter, SIP, etc.
3. Proficiency in OSS/BSS systems, including but not limited to inventory management, network provisioning and improvememnt, service activation, billing, and mediation.
4. Strong leadership and communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders at all levels of the organization.
5. Experience with cloud technologies (e.g., AWS, Azure, GCP) and microservices architecture is highly desirable.
6. Relevant certifications such as TOGAF, TM Forum, or AWS Certified Solutions Architect are a plus.

Minimum Qualifications:

Bachelor's or master’s degree in computer science, Telecommunications, or a related field.

Minimum Experience:

8 years of relevant experience in Solution Architecture; Min. 3 yrs. as a Lead Solution Architect

Job description

Ensure effective Design, Development, Validation and Support activities in line with client needs and architectural requirements

Design, develop and implement new templates, components, and responsive web pages/sites in Sitecore to support the expansion of the core Sitecore platform

Carry out the development of the assigned project adhering to the engineering standards/best practices, committing to the agreed timeline, and ensures quality metrics are met

Diagnose and solve common problems related to Sitecore implementation

Provide consulting and technical guidance to the Digital Production Team including System Integrators/Service Providers on the Sitecore CMS platform

Responsiblity-

4+ years of industry experience in developing web based applications using ASP.NET/C#, MVC

Bachelors of Computer Science or a related field is required

Extensive experience with Web Services (SOAP/REST) architecture

Knowledge of Sitecore Templates, Layouts, Components, Dynamic Bindings, Sitecore API, Rendering

Experience with serialization tools such as TDS (Team Development for Sitecore) or Unicorn

Proficient in JavaScript, XML, XSL, XSLT, XHTML

Proficient in integration patterns with a Lucene, Search, Commerce package, Payment Gateways or other platforms

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Role/Title: ASCP Functional consultant (Exp - 4 to 15 yrs.)

Location: Noida/Pune/Bangalore/Hyderabad/Chennai

Primary Skills/expertise: ASCP, MFG/MRP, MPS, WIP, BOM

Role & Responsibilities   

Functional Consultant with min 6-8 years of experience.

Skills –

• Oracle VCP-EBS - Advanced Supply Chain Planning (ASCP, MFG/MRP, MPS Planning Expert)

Detailed Job Description:          

• Strong experience in Oracle ASCP, MRP, MPS Planning and Manufacturing
• Good knowledge of Oracle EBS, Mfg., WIP, BOM
• Having done at least one end to end implementation of Oracle EBS Mfg. with primary focus on VCP modules
• Good knowledge of Supply Chain Management related business processes and Oracle configurations / functional setups, profile options, flex-fields, functional interfaces for R12 EBS
• Should have worked on customizations, Reports, interfaces etc. over MSC schema
• Understanding of software development methodologies, development processes, change management, and deployment procedures
• Experience with gathering user requirements, understanding and interpreting requirements specifications
• Ability to analyze, trouble shoot and effectively communicate functional details to end users
• Worked with Oracle Technical Support on SR resolution
• Self-motivated team player with ability to work independently as well as part of a team
• Strong analytical and problem-solving skills along with written and verbal communication skills
• Good to have – SQL-query knowledge, well known about VCP & Oracle-EBS Mfg. Tables, scheduling tools.
• Should have good understanding of Oracle-EBS Integrations with VCP
• Should have experience in client facing.
• Experience in working with multiple teams.
• Flexible in timings
• Expert in writing functional specifications
• Should able to understand holistic planning solution of customer
• Must have experience in Creation of different test scripts, doing testing, UAT support

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

About this role

We are seeking a seasoned DBA to join our team. You will have extensive experience in a mission-critical environment as a database administrator over a successful career.  You will primarily work on the Supporting our Databases, AWS RDS (MySQL), and  MongoDB/ Cassandra.

What You’ll Do

• Provide leadership in database scaling & monitoring. Maintain runbooks for our 24x7 SRE team. 
• Assist in troubleshooting and resolution of database issues. Perform database upgrades and patches.
• Define and develop data pipelines between platforms in a mission-critical environment using DMS, Fivetran, Kafka, etc.
• Work with our developers to optimize and tune their SQL queries.
• Assist in application development, debugging, and optimization with respect to data concerns.
• Provide input in the design and implementation of backup, recovery, and DR strategy
• Review application and database design for compliance.

What You’ll Need

• Ability to script in a high-level language like Python, Ruby, etc for Automation. 
• 8+ years of experience in AWS database services like RDS (Mysql), MongoDB/ Cassandra.
• 4+ years of experience in database design and DevOps on AWS.
• Must demonstrate a clear understanding of logical and physical database design and standards. 
• Experience in columnar data warehouse solutions like Redshift or Snowflake. 
• Must have extensive hands-on experience with MySQL in a large scale 24x7 production environment with millions of records.
• Bachelor of Science in Computer Science, Mathematics, or Engineering; or equivalent work experience

Bonus Points If You Have

• Experience with NoSQL solutions such as Cassandra/MongoDB etc.
• Experience with software development life cycle (SDLC) in an agile environment
• Hands-on production experience with Big Data applications such as Spark.
• Knowledge of development best practices (source control with Git, continuous integration, automated testing).