Product Designer

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 6+ years of overall experience with at least 4+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustling experience ina high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 6-8 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

📌 Process: US LLS (Line Language Selection)  

📍 Location: Remote (India-wide)  

🖥 Role: *Full-Time | Permanent WFH*  

Do you have access to candidates fluent in French (B2+), Nepali, Bengali, Punjabi, tamil with solid English communication? Let’s work together to deliver impactful remote opportunities and grow your candidate network!

👤 Candidate Profile Required

- Fluent in English + One of the following: French (B2+), Bengali | Nepali | Urdu | Punjabi | Gujarati | tamil

- Fresher or experienced  

- Graduate/Undergraduate  

- Age limit: up to 40 years  

- Must own a device (smartphone, laptop/desktop) and have WiFi access  

💼 Why Support This Role?

- ✅ Permanent Work From Home  

- ✅ Company-provided system  

- ✅ Transparent salaries:  

• French (B2+): Up to ₹10 LPA  

• Bengali/Nepali/Panjabi/Gujarati/URDU/ Tamil : Up to ₹5.4 LPA  

• Urdu Up to 4.2 LPA  

- ✅ Pan India accessibility  

- ✅ No certification needed — just strong language skills!

📝 Screening Workflow

1. HR Round  

2. AMCAT Assessment (English 70 + Chosen Language) 3+ 

3 OPS round

Overview:

We are currently seeking an energetic Sales Development Representatives. This position is an integral part of our sales engine. SDRs are a specialised group of individuals always “hunting” for high-value opportunities.

SDRs are focussed on the front end of the sales cycle and be the face of KEKA. This individual must be highly motivated, self-starter who is able to identify and develop opportunities from multiple sources including prospect lists, discovery and individual research.

A typical day at KEKA being an SDR would involve:

1. Generating qualified opportunities for the company by rigorously prospecting and researching In the given region/market
2. Striking and initiating conversations with high-profile personas of companies you are prospecting into
3. Be the face of KEKA and introduce the company and the products to the prospects
4. Getting creative with writing emails/ Inmails and grabbing the attention of prospects
5. Being adaptable to change and have the thirst to learn new things/ways to reach the prospects and have them on board for a meeting

Requirements:

• 1-4 years of work experience in any customer-facing sales like Sales/inside sales/cold calling/business development
• Clear, concise, and effective written and oral communication skills.
• Empathy towards customers and understanding their needs.
• Interest, curiosity, and openness to learning new technologies.
• Prior exposure to tools like LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, etc.
• Good interpersonal skills and ability to collaborate with internal stakeholders as well as end customers.
• Learning mindset and the right attitude that will help you thrive and adapt in a fast-paced, performance-driven environment.
• Ability to handle rejections and stay focused and driven.
• Ability to multi-task and manage your tasks effectively.
• Flexibility working in different shifts/regions. This is absolutely mandatory 

Good To Have:

• Prior work experience in SaaS product companies in domains relevant to Keka products.
• A proven track record of consistency in overachieving targets.

• MS exchange: 4-5 Years of experience in Version upgrade and migration, Designing, Troubleshooting
• Azure: 3-4 years of experience in Designing, Maintenance, and Advanced utilization
• AD, DNS, DHCP: 4-5 Years of experience in Version upgrade, maintenance and advanced troubleshooting, PCI compliance experience
• SCCM: 2-3 years of experience in OS build and deployment, Patch management
• JAMF: 2-3 years of experience in App deployment and patch management

Skills:

Excellent verbal and written communication.

Strong leadership and management skills.

Must have excellent interpersonal skills.

Sound knowledge of MS Office, word and Email correspondence.

Knowledge of E-commerce online portals.

The organization is building a team of dynamic and influential thought leaders, representing diverse backgrounds and specific focus areas.  The Principal MDM Architect role requires experience with design, architecture, and implementation of MDM Platform.   Responsibilities include collaboratively developing and publishing reference architectures, analyzing systems and technologies and influencing the implementation MDM Strategy.  A person in this role will serve as an advisor and resident expert in building and applying MDM platform landscape as well as collaborate with Global Master Data Organization

• Establish and maintain a trusted advisor relationship within IT Team, Commercial Digital Solutions, Functions and Businesses you interact with
• Establish and maintain close working relationships with teams responsible for delivering solutions to the company businesses and functions
• Perform key management and thought leadership in the areas of advanced data techniques, including data modelling, data access, data integration, data visualization, big data solutions, text mining, data discovery, statistical methods, and database design
• Work with business partners to define ways to leverage data to develop platforms and solutions to drive business growth
• Engage collaboratively with project teams to support project objectives through the application of sound data architectural principles; support the project with knowledge of existing data assets and provide guidance on reusable data structures
• Share knowledge of external and internal data capabilities and trends, provide leadership, and facilitate the evaluation of vendors and products
• Utilize advanced data analysis, including statistical analysis and data mining techniques
• Collaborate with others to set an enterprise data vision with solid recommendations, and work to gain business and IT consensus

• 15+ years of experience partnering with business managers to develop technical strategies and architectures to support their objectives
• 10+ years of hands-on experience with - Master Data Management, Data Governance, Data Quality, Business Intelligence and/or Data Warehousing
• Demonstrable experience architecting MDM solutions from scratch or enhancing existing MDM solution for large-scale organizations
• Lead and manage master data management, data governance and/or data quality projects through all phases of the project lifecycle from planning, blueprint planning, requirements gathering, design, development, testing, and go live
• Recommend data governance processes, approaches, organizational models, and MDM technology platforms 
• Advice on leading practices for the implementation of data governance, data quality and master data management projects
• Architect MDM solutions and provide business, governance, and technical recommendations
• Influence technology direction at the divisional or enterprise level based on broad expertise across multiple software platforms and technologies
• Transfer knowledge and leading practices to the technical team(s)
• Excellent knowledge of ETL and ELT patterns and when to use either one; experience selecting among different tools that could be leveraged to accomplish this (Talend, Informatica, Azure Data Factory, SSIS, SAP Data Services)
• Design of real-time/batch integrations and review of code built by teams
• Experienced on Informatica MDM 10.x (10.3, 10.2, 10.0), 9.X along with Provisioning, IDD, HM, and Active VOS

• Master’s degree in Computer Science, MIS, related field, or equivalent experience
• Experience working with solutions delivery teams using Agile/Scrum ore similar methodologies
• 10+ years of experience designing solutions leveraging Informatica MDM suite
• Experience with enterprise systems, like CRM, ERP, Field Services Management, Supply Chain solutions, HR systems
• Ability to work independently, establishing strategic objectives, project plans, and milestones
• Exceptional written, verbal & presentation skills

About the Company

Leap Info Systems Pvt. Ltd. - A software product company with its products and solutions in the convergent lighting controls and automation. Recently Leap acquired elitedali – worlds first Niagara based lighting controls and automation solution, from one of the leading US organization.

We are a passionate team on a mission to develop innovative controls and automation products. We are expanding our product development team and are in search of like-minded highly passionate team members who would like to contribute to the leading lighting controls and automation product. We have customers in India, Europe, USA, and Australia.

Eligibility

Any suitable graduates (0 to 2 years experienced) who meet prescribed qualities and job responsibilities. Preferred but not limited to engineering graduate in Computer/IT/Instrumentation/EnTC etc.
Job Responsibilities

Be a part of the product development team for maintaining as well as developing new products based on JAVA and Niagara Software framework.

Qualities

• Self-Learner
• Analytical skills
• Able to work with Cross-functional team
• Problem-solving approach
• Good Team Player with Positive vibes

What you must have,

• Hands-on programming at academic or at the hobby level.
• Good knowledge of Java/J2EE related technologies
• Good knowledge of solution-based approaches
• Good communication skills - phone, email and in-person.

What you can expect from LEAP,

• Positive conducive working environment to grow with cross-functional team members.
• Flexi working hours with defined responsibilities.
• Opportunity to work with leading open standard automation framework like Niagara Software, Lighting controls technologies like DALI, Wireless etc
• Be the active part of an emerging global product company