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Lead Artificial Intelligence Engineer

at xpressbees

Posted by Alfiya Khan

Pune, Bengaluru (Bangalore)

6 - 8 yrs

₹15L - ₹25L / yr

Data Science

Machine Learning (ML)

Natural Language Processing (NLP)

Computer Vision

Artificial Intelligence (AI)

+6 more

Company Profile
XressBees – a logistics company started in 2015 – is amongst the fastest growing companies of its sector. Our
vision to evolve into a strong full-service logistics organization reflects itself in the various lines of business like B2C
logistics 3PL, B2B Xpress, Hyperlocal and Cross border Logistics.
Our strong domain expertise and constant focus on innovation has helped us rapidly evolve as the most trusted
logistics partner of India. XB has progressively carved our way towards best-in-class technology platforms, an
extensive logistics network reach, and a seamless last mile management system.
While on this aggressive growth path, we seek to become the one-stop-shop for end-to-end logistics solutions. Our
big focus areas for the very near future include strengthening our presence as service providers of choice and
leveraging the power of technology to drive supply chain efficiencies.
Job Overview
XpressBees would enrich and scale its end-to-end logistics solutions at a high pace. This is a great opportunity to join
the team working on forming and delivering the operational strategy behind Artificial Intelligence / Machine Learning
and Data Engineering, leading projects and teams of AI Engineers collaborating with Data Scientists. In your role, you
will build high performance AI/ML solutions using groundbreaking AI/ML and BigData technologies. You will need to
understand business requirements and convert them to a solvable data science problem statement. You will be
involved in end to end AI/ML projects, starting from smaller scale POCs all the way to full scale ML pipelines in
production.
Seasoned AI/ML Engineers would own the implementation and productionzation of cutting-edge AI driven algorithmic
components for search, recommendation and insights to improve the efficiencies of the logistics supply chain and
serve the customer better.
You will apply innovative ML tools and concepts to deliver value to our teams and customers and make an impact to
the organization while solving challenging problems in the areas of AI, ML , Data Analytics and Computer Science.
Opportunities for application:
- Route Optimization
- Address / Geo-Coding Engine
- Anomaly detection, Computer Vision (e.g. loading / unloading)
- Fraud Detection (fake delivery attempts)
- Promise Recommendation Engine etc.
- Customer & Tech support solutions, e.g. chat bots.
- Breach detection / prediction
An Artificial Intelligence Engineer would apply himself/herself in the areas of -
- Deep Learning, NLP, Reinforcement Learning
- Machine Learning - Logistic Regression, Decision Trees, Random Forests, XGBoost, etc..
- Driving Optimization via LPs, MILPs, Stochastic Programs, and MDPs
- Operations Research, Supply Chain Optimization, and Data Analytics/Visualization
- Computer Vision and OCR technologies
The AI Engineering team enables internal teams to add AI capabilities to their Apps and Workflows easily via APIs
without needing to build AI expertise in each team – Decision Support, NLP, Computer Vision, for Public Clouds and
Enterprise in NLU, Vision and Conversational AI.Candidate is adept at working with large data sets to find
opportunities for product and process optimization and using models to test the effectiveness of different courses of
action. They must have knowledge using a variety of data mining/data analysis methods, using a variety of data tools,
building, and implementing models, using/creating algorithms, and creating/running simulations. They must be
comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion
for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.

Roles & Responsibilities
● Develop scalable infrastructure, including microservices and backend, that automates training and
deployment of ML models.
● Building cloud services in Decision Support (Anomaly Detection, Time series forecasting, Fraud detection,
Risk prevention, Predictive analytics), computer vision, natural language processing (NLP) and speech that
work out of the box.
● Brainstorm and Design various POCs using ML/DL/NLP solutions for new or existing enterprise problems.
● Work with fellow data scientists/SW engineers to build out other parts of the infrastructure, effectively
communicating your needs and understanding theirs and address external and internal shareholder's
product challenges.
● Build core of Artificial Intelligence and AI Services such as Decision Support, Vision, Speech, Text, NLP, NLU,
and others.
● Leverage Cloud technology –AWS, GCP, Azure
● Experiment with ML models in Python using machine learning libraries (Pytorch, Tensorflow), Big Data,
Hadoop, HBase, Spark, etc
● Work with stakeholders throughout the organization to identify opportunities for leveraging company data to
drive business solutions.
● Mine and analyze data from company databases to drive optimization and improvement of product
development, marketing techniques and business strategies.
● Assess the effectiveness and accuracy of new data sources and data gathering techniques.
● Develop custom data models and algorithms to apply to data sets.
● Use predictive modeling to increase and optimize customer experiences, supply chain metric and other
business outcomes.
● Develop company A/B testing framework and test model quality.
● Coordinate with different functional teams to implement models and monitor outcomes.
● Develop processes and tools to monitor and analyze model performance and data accuracy.
● Develop scalable infrastructure, including microservices and backend, that automates training and
deployment of ML models.
● Brainstorm and Design various POCs using ML/DL/NLP solutions for new or existing enterprise problems.
● Work with fellow data scientists/SW engineers to build out other parts of the infrastructure, effectively
communicating your needs and understanding theirs and address external and internal shareholder's
product challenges.
● Deliver machine learning and data science projects with data science techniques and associated libraries
such as AI/ ML or equivalent NLP (Natural Language Processing) packages. Such techniques include a good
to phenomenal understanding of statistical models, probabilistic algorithms, classification, clustering, deep
learning or related approaches as it applies to financial applications.
● The role will encourage you to learn a wide array of capabilities, toolsets and architectural patterns for
successful delivery.
What is required of you?
You will get an opportunity to build and operate a suite of massive scale, integrated data/ML platforms in a broadly
distributed, multi-tenant cloud environment.
● B.S., M.S., or Ph.D. in Computer Science, Computer Engineering
● Coding knowledge and experience with several languages: C, C++, Java,JavaScript, etc.
● Experience with building high-performance, resilient, scalable, and well-engineered systems
● Experience in CI/CD and development best practices, instrumentation, logging systems
● Experience using statistical computer languages (R, Python, SLQ, etc.) to manipulate data and draw insights
from large data sets.
● Experience working with and creating data architectures.
● Good understanding of various machine learning and natural language processing technologies, such as
classification, information retrieval, clustering, knowledge graph, semi-supervised learning and ranking.

● Knowledge and experience in statistical and data mining techniques: GLM/Regression, Random Forest,
Boosting, Trees, text mining, social network analysis, etc.
● Knowledge on using web services: Redshift, S3, Spark, Digital Ocean, etc.
● Knowledge on creating and using advanced machine learning algorithms and statistics: regression,
simulation, scenario analysis, modeling, clustering, decision trees, neural networks, etc.
● Knowledge on analyzing data from 3rd party providers: Google Analytics, Site Catalyst, Core metrics,
AdWords, Crimson Hexagon, Facebook Insights, etc.
● Knowledge on distributed data/computing tools: Map/Reduce, Hadoop, Hive, Spark, MySQL, Kafka etc.
● Knowledge on visualizing/presenting data for stakeholders using: Quicksight, Periscope, Business Objects,
D3, ggplot, Tableau etc.
● Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural
networks, etc.) and their real-world advantages/drawbacks.
● Knowledge of advanced statistical techniques and concepts (regression, properties of distributions,
statistical tests, and proper usage, etc.) and experience with applications.
● Experience building data pipelines that prep data for Machine learning and complete feedback loops.
● Knowledge of Machine Learning lifecycle and experience working with data scientists
● Experience with Relational databases and NoSQL databases
● Experience with workflow scheduling / orchestration such as Airflow or Oozie
● Working knowledge of current techniques and approaches in machine learning and statistical or
mathematical models
● Strong Data Engineering & ETL skills to build scalable data pipelines. Exposure to data streaming stack (e.g.
Kafka)
● Relevant experience in fine tuning and optimizing ML (especially Deep Learning) models to bring down
serving latency.
● Exposure to ML model productionzation stack (e.g. MLFlow, Docker)
● Excellent exploratory data analysis skills to slice & dice data at scale using SQL in Redshift/BigQuery.

Technical & Customer Support Representative

at Seydeltech India Private Limited

Posted by Raveena Bhandari

Pune

2 - 6 yrs

₹3L - ₹7L / yr

Voice processing

Technical support

Customer Support

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.