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At RtBrick, we are at the forefront of revolutionizing the internet's backbone through cutting-edge software development techniques. The internet and, more specifically, broadband networks are among the most significant technological advancements given the OTT Media content, Multi-Player gaming and AI interactions. Rtbrick is reshaping the way these networks are constructed, moving away from traditional monolithic routing systems to a more agile, disaggregated infrastructure and distributed edge network functions. This shift mirrors transformations seen in computing and cloud technologies, marking the most profound change in networking since the inception of IP technology.
We're pioneering a cloud-native approach, harnessing the power of container-based software, microservices, a devops philosophy, and warehouse scale tools to drive innovation.
We are seeking a qualified and driven IT Infrastructure Engineer to become a member of our team in Bangalore (BLR). The ideal candidate will have a solid background in network infrastructure, Linux, CI/CD, any scripting language or Python, and virtualization. This position involves managing and optimizing our network operations to ensure secure and efficient connectivity across all systems.
Requirements:
· Expertise in configuring network routers and switches
·Skilled in using the Linux CLI (Command Line Interface)
·Practical experience utilizing open-source networking tools along with basic scripting skills, such as those in Python.
·Demonstrated expertise in network engineering for two years, showcasing a solid grasp of network protocols and infrastructure. Additionally, possesses a commendable understanding of CI/CD tools. This combination of skills ensures effective management and optimization of network systems.
·Bachelor's degree in Computer Science, Information Technology, or a related field.
·Demonstrated expertise in managing Linux systems and utilizing virtualization technologies effectively. Possesses substantial experience in the realm of virtualization.
·Aspirant to master Automation techniques.
·Team-player, can-do attitude, will work well in a group environment while being able to contribute well on an individual basis
Responsibilities:
Network Infrastructure Management:
Configure, manage, and troubleshoot routers, switches, firewalls, and wireless networks.
Maintain and optimize network performance to ensure reliability and security.
System Administration:
Manage and maintain Linux-based systems, ensuring high availability and performance.
Implement and support virtualization solutions
Open-Source Tools & Scripting:
Utilize open-source tools for various network management and monitoring tasks.
Develop and maintain light scripts for automation and task optimization.
- Maintain Network Infrastructure - Configure, Upgrade and Troubleshoot - WAN and LAN Connectivity, Routers Firewalls, Switches, IP Telephony, Cloud and internal Servers Linux related technologies, Windows Server, SQL Server and Virtual Technologies: VMware and Microsoft VDI Systems.
- Prior experience working in an ITIL environment
- Internetworking - OSI, TCP/IP Model, Ethernet, IPv4 Subnetting.
- ACL, Security, NAT, QoS, WAN, Cloud, Automation
- IP Routing & Switching e.g., BGP, EIGRP, OSPF, RIP, RIP V2, and Multicast, Spanning Tree, VLANs, L2/L3 Switching & Routing.
- Wireless LAN technologies
- Knowledge of Networking, AD, DNS, DHCP, VPN, DNS, DHCP and GPO.
- Excellent verbal and written communication skills in English and local languages, client relation skills, including technical writing and documentation, are critical.
- Excellent listening skills.
- Ability to prioritize, schedule work and execute tasks in a high-pressure environment logically and effectively to find timely solutions.
- A deep problem solver, multitasking skill, able to think on your own and develop quick, sound solutions to complex problem.
- Taking ownership of issues through to resolution on all appropriate requests.
- Categorize and prioritize end user support requests and service requests by utilizing a customer ticketing system to track tickets and provide up-to-date status and information. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
- Ability to work with minimal supervision.
- Support Desktop Team - Configuring and troubleshooting Desktop, Laptops, Peripherals, Printers, Applications, Software applications, Windows and other Operating System.
Job Family Descriptor
This includes technology and network planning acorss multiple layers, introduction of new technologies into the network for new services and/or better network efficiency.
Designs the network architecture and performs technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems.
Analyses traffic flows and trends, route planning, network optimisation, routing solutions and forecast of traffic. Performs integration with existing systems and conduct service validation prior to hand over to Service Operations team. Has knowledge on IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL and radio frequency systems, etc.
The function engages with LOBs and Products Team to understand market forecast/ trends, and with relevant teams and vendors to discuss solutions and cost estimates and CAPEX optimization initiatives.
Also responsible for equipment planning via rfp while working along with commercial team.
Broad outline of the Role
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
Demonstrates a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
Able to identify problems and significantly improve, change or adapt existing methods and techniques
- Timely receipt and processing of telecom orders and changes to services (i.e. device orders, service plan changes) via provider portals or email.
- Data maintenance in the system as well as resolving data issues.
- Professional and solution-oriented communication in English language with telecom providers, end-users, and telecom admins via emails or within the system.
- Track work tasks and status in the system
- Follow a set process for processing customer orders within contracted SLA’s
- Utilize internal help desk software systems to accurately document all support activity
- Work closely and cross collaboratively with client internal Operations department
Requirements:
- Excellent communication skills
- Comfortable to work in night shifts
- Exposure to global customers
- Good team player
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