Mobility Order Management

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role:

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications 

Requirements:

• Associate / Bachelor's degree or equivalent experience
• 4+ Years in management
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+
• Project management skills
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Fluent in English.
• Demonstrated verbal and written communication skills.

Responsibilities:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
• Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Drive business improvements based on customer feedback
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Interpret data that translates into action to improve the team.
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Work with Product to prioritize customer features and requests
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Collaborate with product team by providing status updates and customer feedback
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

• Build campaign generation services which can send app notifications at a speed of 10 million a minute
• Dashboards to show Real time key performance indicators to clients
• Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
• Building highly available & horizontally scalable platform services for ever growing data
• Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
• Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
• You will build backend services and APIs to create scalable engineering systems.
• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
• Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
• Identify and improvise areas of improvement through data insights and research.

• 2-5 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
• Solid understanding of engineering best practices, continuous integration, and incremental delivery.
• Strong analytical skills, debugging and troubleshooting skills, product line analysis.
• Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
• Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
• Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
• Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
• Knowledge about versioning like Git and deployment processes like CICD.

Role: Senior PHP Developer

Experience: 2+ Years

Location: Baner, Pune (Work from office)

Company website: https://www.thinkitive.com

Linkedin Page: https://www.linkedin.com/company/thinkitive/mycompany/

Requirements:

• Mandatory 2+ years hands-on experience on PHP, Laravel, Codeigniter or any PHP framework
• Experience on building a rich web application using AJAX, JSON, jQuery, HTML5, CSS3, JavaScript, and Bootstrap
• Experience of working with Angular or ReactJS or VueJS is a Plus
• Good hands on experience in RDBMS (Oracle/MySQL)
• Strong technical development experience on effectively writing code, code reviews, best practices code refactoring
• Experience with various source control tools like GIT, Jenkins CI/CD and Maven
• Excellent communication & interpersonal skills, ability to engage diverse group of stakeholders and drive long running programs with far reaching changes
• Strong ability to organise & coordinate activities across geographically spread teams and ability to handle multiple competing priorities
• Experience in Agile development lifecycle methodology with proven problem solving and analytical skills.

Duties & Responsibilities:

• Developing a strong backend with web technologies, Persistence, Services, Platform, Performances and Scalability.
• Participating and collaborating with Product Owner/ Cross functional teams in the organisation to understand the business requirements and to deliver solutions that can scale.
• Designing and implementing Software that is simple, intuitive and easy to use with a platform development mindset to solve privacy platform problems.
• Proactively anticipating problems and keeping the team and management informed in a timely manner
• Ensure high performance of all systems developed
• Conducting analysis of website and application requirements
• Writing back-end code and building efficient PHP modules
• Developing back-end portals with an optimised database
• Troubleshooting application and code issues
• Integrating data storage solutions
• Responding to integration requests from front-end developers
• Finalising back-end features and testing web applications
• Updating and altering application features to enhance performance

Click here to Apply 👉 https://forms.gle/NEa2Be1SEm2urG4z8

• Perform qualitative and quantitative research and consultation on relative markets
• Keep up-to-date knowledge of the industry and related markets being researched
• Understand the needs of the hiring organization or client in order to target research to their benefit
• Contact companies and agencies who can provide useful financial data
• Create clear and useful reports and recommendations for organizational use
• Communicate with business leaders, financial officers and market representatives
• Interpret markets to conclude financial recommendations for clients
• Advise businesses to buy or sell products based on market insights

Role Responsibilities: 

• Participate in requirements gathering, identify and document user needs after extensive research through interviews and discussions with target users and stakeholders from the business. 
• Design effective new user experiences as well as improve existing ones. Validate the created User Experiences to meet envisaged goals and stipulated standards. All this should be done within agile sprints.
• You are expected to collaborate across the spectrum with product development and marketing teams to facilitate dissipation of the deeper context of the product being worked upon. 

Expected Expertise: 

• Preferably have a B.Des/DesDegree or equivalent degree with experience in Design industry with an amazing design portfolio. Have 0-3 years of experience in UX Research. 
• A user-centred approach to design with experience in conducting user research 
• Experience in employing any of the relevant research methods: unmoderated sessions, Tree sorts, surveys, A/B tests, ethnographic enquiries, UX heuristics and benchmarking, to name a few.
• Effective Communication and collaboration skills that enable team-members to build robust products from the researched insights.
• Should be eager to see the bigger picture by connecting the dots of the product, users, stakeholders and context.

• Challenge technical decisions and web service designs and provide inputs for improvement
• Provide qualified code (tested and documented)
• Fix issues that arise from testing/customers
• Create or update all the relevant and required technical documents (design, architecture, )
• Follow quality development rules and recommendations (unitary test, change management, build management, Software factory…)
• Perform code reviews and suggest improvements
• Work in Agile mode and Test Driven development process
• Collaborate and work closely with all stakeholders

• Hardcore developers who can write performance-based quality code and drive code
• Preferred: Java1.8, Junit, Springboot, Dropwizard, RabbitMQ, Jenkins jobs, NoSQL DB (MongoDB, Neo4j), Docker, and DevOps (Optional: Python, AWS)
• Knowledge about Secure coding guidelines, Sonarqube, Configuration Management (Perforce), Jira
• MUST have experience in Scrum/Agile SDLC
• Value Add – experience on the server side in IPTV/OTT/STB