11+ Wholesale Jobs in Bangalore (Bengaluru) | Wholesale Job openings in Bangalore (Bengaluru)

Role: Our client is looking for a highly motivated Support Operations Manager to oversee our growing support function and ensure seamless operations for our B2B SaaS platform. In this role, you will lead and mentor a team of Customer and Technical Support Specialists, drive process improvements, and act as the escalation point for complex technical issues. Your work will directly impact customer satisfaction, retention, and the overall success of client's support delivery.

Responsibilities:

Team Leadership and Operations Management:

• Supervise, mentor, and coach a team of Customer and Technical Support Specialists.
• Monitor team performance through KPIs (e.g., response time, resolution time, CSAT).
• Set goals, conduct regular one-on-ones, and support career development.
• Drive hiring, onboarding, and training of new support team members.

Customer Support Oversight:

• Oversee the resolution of high-impact or escalated customer issues.
• Maintain a high level of customer satisfaction by ensuring timely and quality responses.
• Continuously assess team workloads and adjust resource allocations to ensure optimal coverage.

Process Improvement and Strategy:

• Develop and implement support processes, SLAs, and quality assurance measures.
• Identify patterns in support tickets and collaborate with product/engineering to mitigate recurring issues.
• Lead initiatives to improve ticket deflection through documentation, self-service resources, and product enhancements.

Cross-functional Collaboration:

• Act as the voice of the customer internally by sharing feedback with Product, Engineering, and Customer Success teams.
• Work closely with QA and Product teams during feature rollouts or product updates.
• Participate in product roadmap discussions and influence support-related enhancements.

Tools, Reporting, and Documentation:

• Maintain and optimize support systems (Hubspot, JIRA, etc.).
• Generate and share regular reports on support metrics with leadership.
• Ensure the creation and maintenance of internal and external knowledge bases.

Qualifications and Skills:

• Experience: 8+ years in a technical support role, with at least 4 years managing or leading a support team in a B2B SaaS environment.
• Technical Skills: Hands-on experience with troubleshooting web-based applications, APIs, and cloud platforms.
• Leadership: Proven ability to lead high-performing support teams and handle escalations under pressure.
• Customer Orientation: Strong customer-first mindset with excellent problem-solving skills and empathy.
• Communication: Exceptional verbal and written communication skills.
• Tools: Proficiency with support tools such as Hubspot, JIRA, Zendesk, or similar platforms.
• Analytical Mindset: Ability to use data to identify trends, measure success, and drive decisions.

Preferred Qualifications:

• Experience supporting enterprise-level B2B clients.
• Familiarity with wholesale, distribution, or e-commerce platforms.
• Exposure to working in the US/EST time zones or supporting global customers.

Benefits:

• Opportunity to work with a fast-growing B2B SaaS company making a tangible impact in the wholesale and distribution space.
• Collaborative and inclusive work environment.
• Competitive salary and benefits package.
• Opportunities for growth and professional development.

Role location: Bengaluru, Koramangala Office, 5 days WFO.

** Please only apply if your qualifications match the required description**

Job Description: 

•  Location - Bangalore / Mumbai
• Notice period - Immediate to serving up to - oct 1st week
• Exp. - must be 5 -12 yrs 
• Experience in Core Java 5.0 and above, CXF, Spring. 
• Extensive experience in developing enterprise-scale n-tier applications for financial domain. Should possess good architectural knowledge and be aware of enterprise application design patterns. 
• Should have the ability to analyze, design, develop and test complex, low-latency client-facing applications. 
• Good Experience into Microservices , Data structures , Oops , Algorithms, multithreading etc 
• Good development experience with RDBMS, preferably Sybase database. 
• Good knowledge of multi-threading and high-volume server-side development. 
• Experience in sales and trading platforms in investment banking/capital markets. 
• Basic working knowledge of Unix/Linux. 
• Experience into High /Low level designing. 
• Excellent problem solving and coding skills in Java. 
• Strong interpersonal, communication and analytical skills. 
• Should have the ability to express their design ideas and thoughts. 

General Description:Owns all technical aspects of software development for assigned applications

Participates in the design and development of systems & application programs

Functions as Senior member of an agile team and helps drive consistent development practices – tools, common components, and documentation

Required Skills:

In depth experience configuring and administering EKS clusters in AWS.

In depth experience in configuring **Splunk SaaS** in AWS environments especially in **EKS**

In depth understanding of OpenTelemetry and configuration of **OpenTelemetry Collectors**

In depth knowledge of observability concepts and strong troubleshooting experience.

Experience in implementing comprehensive monitoring and logging solutions in AWS using **CloudWatch**.

Experience in **Terraform** and Infrastructure as code.

Experience in **Helm**Strong scripting skills in Shell and/or python.

Experience with large-scale distributed systems and architecture knowledge (Linux/UNIX and Windows operating systems, networking, storage) in a cloud computing or traditional IT infrastructure environment.

Must have a good understanding of cloud concepts (Storage /compute/network).

Experience collaborating with several cross functional teams to architect observability pipelines for various GCP services like GKE, cloud run Big Query etc.

Experience with Git and GitHub.Experience with code build and deployment using GitHub actions, and Artifact Registry.

Proficient in developing and maintaining technical documentation, ADRs, and runbooks.

Information Security Specialist

Notice Period: 45 days / Immediate Joining

Banyan Data Services (BDS) is a US-based data-focused Company that specializes in comprehensive data solutions and services, headquartered in San Jose, California, USA. 

We are looking Information Security Specialist who has the expertise and deep knowledge of Information security regulations, compliance, and SIEM tools, and the ability to develop, describe and implement Security Baselines and Policies.

It's a once-in-a-lifetime opportunity to join our rocket ship startup run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next-gen data evolution challenges. 

Key Qualifications

· Design, deploy, and support Information Security Solutions provided by BDS

· Assist clients to carry out the IT Risk Management assessment on both on-prem and cloud platforms

· Provide subject matter expertise on IT security compliances during the security audits to meet various security governances.

· Research and strategic analysis of existing, and evolving all IT and data security technologies

· Establish baselines to define required security controls for all infrastructure components and application stack

· Follow latest vulnerabilities and threats intelligence updates across a wide range of technologies and make recommendations for improvements in the security baselines.

· Overseeing security event monitoring, understand the impact, and coordinate remediation efforts

· Create and optimize the SIEM rules to adjust the specification of alerts in responding to incident follow up

· Must be able to work a flexible schedule during off-hours

Key Skills & Qualification

· Minimum of 4 years relevant work experience in information/cyber security, audit, and compliance

· Certifications in any of technical security specialty (e.g., CISA, CISSP, CISM)

· Experience in managing SIEM products like Arcsight, Qradar, Sumo Logic, RSA NetWitness Suite, ELK, Splunk

· Exposure of the security audit tools on public cloud platforms

· Solid understanding of the underlying LINUX/UNIX and Windows OS security architecture

· Certified Ethical Hacker would be a plus

· Handling of Security audits is a must

· Proven interpersonal skills while contributing to team effort by accomplishing related results

· Passion for learning new technologies and the ability to do so quickly.

http://www.banyandata.com" target="_blank">www.banyandata.com 

• Experience in writing code/functions that are Unit-testing ready and scalable.
• Strong knowledge in auto layout concepts.
• Experience developing rich UI using MVVM, RxSwift, Auto Layout, Storyboard, and UI animations.

• Need to be working in a collaborative environment with team members of the organization.
• Keep up the urge to learn and adapt to new technologies throughout the period of employment.
• Understand end-user needs and translate broad business requirements and objectives into technical
requirements, plans, and designs.
• Take up technical problems during the app development life cycle and bring up optimized solutions to the
same.

• Creates and executes test plans and clear, concise test scripts for new products or enhancements to existing products
• Defines comprehensive scenarios and variations in data to adequately perform testing
• Schedules and performs functional, integration, regression, and release testing
• Submits defects and issues to development for correction, and retests once defects have been resolved
• Reports test results and status as appropriate
• Tracks defects and causal analysis to closure
• Creates and/or reviews requirements, design, and scope documents
• Helps support and advocates the standard to test design, procedures and may provide input to those procedures
• Coordinates and/or performs testing from initiation through delivery
• Ensures testing is completed on schedule and within budget
• Serves as liaison between technical and non-technical department in order to ensure that all targets and requirements are met
• May create and maintain test libraries, databases, and test environments
• May certify and review test results of other analysts and testers
• May assist with software changes for documentation update or correction
• May assist with automated scripts from team members
• May cross-train and mentor less experienced QA team members
• Prepare Automated Scripts for the Modules
• Prepare reusable methods and Artifacts which helps in improving efficiency and productivity

Skills & Experience:

• Able to meet aggressive deadlines and handle multiple complex projects
• Cross-browser testing (Windows - Firefox, Chrome, IE, Edge)/ (Mac Book - Safari, Chrome, Firefox)
• Involves UI and UX testing. (UI User Interface & UX User Experience)
• Able to handle scripting across different technologies
• Good knowledge of software development lifecycles
• Good knowledge of software testing lifecycles
• Good knowledge of AGILE/SCRUM
• Good Knowledge of testing web-based applications on Mobiles / Desktop
• Able to modify testing development or to suit the environment or product
• Knowledge/experience of testing multiple platforms, browsers, and mobile devices a big plus
• Experience with the use of automated testing tools such as Selenium/Appium
• Good knowledge of Performance testing
• Good knowledge of API Testing (Manual as well as Automation)

Preferred:

• Understanding of and hands-on experience with testing tools; in particular Microsoft Visual Studio/TFS, MS Office, SharePoint, Test Data editors and JIRA
• ISTQB Advanced / QAI Certified / AEM Certifications