Query Engineer

• To provide value-added training to schools across India.
• To provide educational assistance and skill development training to marginalized and underprivileged students.
• To influence the youth to develop interpersonal skills, leadership, creativity, discipline, and problem-solving.
• To deter students from negative influences such as alcohol, tobacco, drugs, and other addictions.

Role Description

This is a full-time on-site role for the Head of Artificial Intelligence at KGiSL Educational Institutions, located in Coimbatore. The Head of Artificial Intelligence will be responsible for overseeing and developing AI strategies and initiatives. Daily tasks include leading AI research projects, developing innovative AI solutions, managing a team of AI professionals, and collaborating with various departments to integrate AI methodologies into different functions. The role also involves staying current with industry advancements and ensuring compliance with ethical and regulatory standards.

Qualifications

• Strong background in Computer Science and Data Science
• Extensive experience in Pattern Recognition, Natural Language Processing (NLP), and Computer Vision
• Proven leadership and team management skills
• Excellent problem-solving and analytical skills
• Advanced degree Master's in a related field
• Strong communication and collaboration skills
• Experience in the educational sector is a plus
• 8 Years of experience in Artificial Intelligence

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

Qualifications:

• A Bachelor’s degree in Computer Science (or equivalent experience)
• M-Tech or advanced degree a plus
• Hackathon participation and accolades are a plus

Job Role:

• 4+ years of object-oriented Java / J2EE development
•  Full SDLC experience (requirements gathering, architecture, development, QA, etc)…
•  Experience with Spring (MVC, IOP/DI, REST, Security) & Hibernate/Spring
•  Experience with SOAP / REST web services
•  Knowledge of SQL
•  Knowledge of No SQL concepts, understanding of Solr, Redis and Mongo DB is desirable
•  Must have worked on any one messaging solutions
•  Bonus Points for micro service design and development experience
•  Bonus points for any mobile development experience
•  Used Agile methodology
•  Bonus Points for experience working on Unix, shell scripting & Build Systems
•  Experience in performance optimization is an added advantage

• Own the creation of Sales funnel (Ideal candidate will have to source the websites, create a pool and then get them onboarded for our solution)
• Build and maintain relationships with existing/potential businesses and resolution professionals
• Cultivate strong business relationships with key decision-makers
• Proactively identify new opportunities and deliver innovative solutions to customers
• Develop market strategies by researching lists of high-potential prospects
• Responsible for designing, planning and executing digital communication programs that influence customer engagement across multiple channels and touchpoints throughout their lifecycle.
• Develop a comprehensive engagement strategy and implementation plan to drive activation of new, occasional and lapsed users
• Strategize and plan an “engage & delight” campaign calendar - leverage data, user insights, and an experimentation mindset to move users from various funnels
• Create content that resonates with our users and amplifies our brand, product and mission. They should be astute, compelling, on-brand, on-tone, channel-specific, and relevant to our core messages and target audiences. These can also include ad hoc campaigns such as surveys, etc
• Define and track KPIs and OKRs
• Optimize conversion funnel
• Constantly test (A/B test) and optimize communications to increase engagement KPIs
• Track and measure key performance metrics (e.g. open rate, click-through rate, usage, streaming, DAU, MAU) to improve the efficiency of campaigns
• Analyze campaign results, develop benchmarks, and create and share regular performance reports and presentations to aid decision-making by the leadership team

• Deep, proven experience developing lifecycle marketing programs / CRM / engagement marketing programs through email, push notifications, SMS, and/or in-app marketing.
• Demonstrated track record in developing and executing A/B tests, analyzing and translating data into business and consumer insights.
• Strong results orientation, proven record performing to aggressive growth targets.
• Strategic and analytical thinker
• Fluency in English & Presentation skills are a must
• Creative and empathetic thinker; you care deeply about our users and can build precise targeting as well as delightful, on-brand experiences.
• Strong interpersonal skills to collaborate effectively with cross-functional teams, specifically with product, engineering and brand marketing teams.
• Experience working with user research and consumer insights team to uncover user insights to shape our strategy.
• Strong oral and written communication skills; extreme attention to detail
• Must have prior work-from-home experience and is comfortable in the remote working setup
• Must be time-flexible and willing to extend hours as needed

Should have knowledge in digital / IT Sales & Marketing/presales/Lead Generation

Must be dynamic and sales-target oriented

Must have good business analytical skills for client project requirements understanding,

Should have a knowledge/experience in bidding and proposal posting

Should have knowledge/experience in Social Media Marketing

Should be excellent at communication skills (written and verbal),

Should have a Positive attitude

Should be able to make reports and presentations.

Should be interested in writing blogs/forum

• Develop new functionalities on the Company platform, in close collaboration with the Product team
• Analyse and correct anomalies across the various environments
• Propose and participate in the platform evolution
• Contribute to the platform architecture, ensure strong code quality (tests & code reviews) and adherence to best practices
• Mentor and support junior developers

Roles & Responsibilities:

• An individual contributor role with proven ability to design and define the test strategy.

• Ability to create test scenarios based on the requirements, specification and understanding the impact of the multiple features.
• Understanding of the architecture/design, covering various aspects of testing (functional, non-functional, stress, reliability, conformance, robustness).
• Complete ownership of the release with the ability to identify critical customer impacting defects based on requirements.
• Good knowledge of embedded and protocol stack testing, GPS, RF, driver or firmware related testing, writing test scenarios based on requirements and specs,
• Enhance & optimize the process of system testing and software testing.

Competencies:

• Requires Bachelor’s degree in Computer Science or Technology.
• Experience in building and maintaining automated tests.
• Knowledge of scripting languages like Python would be a huge plus.
• Good understanding of the test process and ability to do RCA.
• Knowledge of packet capturing tools like Wireshark
• Knowledge in Automotive domain,V2X would be added advantage.
• Knowledge on any of the traffic simulation tools like pre-scan , IPG or related tools would be added advantage.
• Good Communication and Mentoring skills.