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About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

What Makes You A Good Fit :

• You are passionate about technology and software development
• You are continuously experimenting and learning more
• You love solving problems and digging into complex problems
• You believe in taking decisions as close to the product and technical expertise as possible.
• You believe in creativity, trying new things and learning from your mistakes.
• You believe in sharing insights and helping one another to build an even better user plan.

Key Skills Required:

• 3-8 years of Experience in Java Product Development.
• Good understanding of MYSQL.
• Practitioner of clean code and SOLID principles
• Exposure to GIT and Maven
• Good verbal and written communication skills
• Understands different major language paradigms (Object Oriented and Functional)
• Understanding and Experience with Multi-Threaded Applications
• Prior Experience in a SAAS Product company is a Plus 
• Experience with Managing Team is a plus

Educational Background:

• Bachelor's/Master’s degree in Computer Science Engineering from Tier 1 College is a Plus.

Why You Should Join Rezo.AI

• You will be surrounded by Passionate Team Members with Exposure to Product Building
• You will be learning About various Product Development Cycles
• Big Career Opportunities
• Learning by doing
• The Opportunity of Innovation
• Recognition
• Enhanced Responsibility and Team Management

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

Your Skills & Experience:

• 5+ years of software development experience in Java 8+ and Microservices.
• Experience in developing micro services. Experience in developing High Cohesion & Loosely Coupled Micro Services.
• Experienced in skills of requirement, analysis, design, develop, Java, springboot, microservices, rest api, AWS, lambda, EC2, Jenkins, design pattern, spring security, splunk, auth, docker, SOLID
• Hands on experience on Microservices Architecture.
• Should have excellent acumen in Data Structures, algorithms, problem-solving and Logical/Analytical skills. Thorough understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.
• Experience with Multithreading, Concurrent Package and Concurrent APIs
• Basic understanding of Java Memory Management (JMM) including garbage collections concepts.
• Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)
• Hands-on experience with Message Broker like Kafka/Rabbitmq or other. Hands-on experience in creating RESTful webservices and consuming web services. Hands-on experience with spring Cloud/Spring Boot.
• Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j)
• Experience of writing Junit test cases using Mockito / Powermock frameworks. Should have practical experience with Maven/Gradle and knowledge of version control systems like Git/SVN etc.
• Hands on experience on Cloud deployment/development like AWS/Azure/GCP.
• Good communication skills and ability to work with global teams to define and deliver on projects. Sound understanding/experience in software development process, test-driven development.

Benefits of Working Here:

• Gender Neutral /Diversified Culture
• 51 Leaves annually
• Insurance covered for family
• Incentives, Bonus
• Permanent WFH Option
• Generous parental leave and new parent transition program
• Flexible work arrangements

Responsibilities:

• Your primary responsibility as a senior backend engineer will be to architect and develop a scalable and robust micro-services backend with strong Java, Spring(Boot), SQL, AWS/GCP.
• Experience being part of a software development team in an Agile/Lean/Continuous Delivery environment
• Be a key performer in a high-performance product engineering team

Qualifications:

• 2 to 4 years of overall IT experience. Most of this experience in Java (Core Java, Spring boot, Java collections, Java Multithreading)
• Should have experience designing database schemas - SQL and NoSQL.
• Exposure to frameworks like Spring, Hibernate, Play would be a plus
• Experience with microservices architecture would be beneficial.
• Working knowledge of any public cloud (AWS, GCP or Azure)
• Broad understanding and experience of real-time analytics, NoSQL data stores, data modeling and data management, analytical tools, languages, or libraries
• Knowledge of container tech like Docker, Kubernetes would be a plus.
• Bachelor's Degree in Computer Science or Engineering.

 

What you need to have:

Responsibilities :- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time, within the scope and within budget- Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility- Ensure resource availability and allocation- Develop a detailed project plan to track progress- Use appropriate verification techniques to manage changes in project scope, schedule, and costs- Measure project performance using appropriate systems, tools, and techniques- Report and escalate to management as needed- Manage the relationship with the client and all stakeholders- Perform risk management to minimize project risks- Establish and maintain relationships with third parties/vendors/Requirements :- Great educational background, preferably in the fields of computer science or engineering- Proven working experience as a project administrator in the information technology sector- Solid technical background, with understanding or hands-on experience in software development, web technologies and project deliveries- Impeccable command over oral and written communication- Excellent client-facing, written and verbal communication skills- Solid organizational skills including analytical, problem solving and multi-tasking skills- Strong working knowledge of Microsoft Office- Familiar with Agile/Scrum methodologies.- Ensure the best possible performance, quality, and responsiveness of the applications- Handled team size of 6 to 12 peopleCTC for this position- INR 15 to 20 lakhs per annum (Open for exceptional candidates)

Who are we?Zomato is an online platform that is responsible for powering amazing dining experiences for our users daily, both, in home and whilst dining out. We started with a vision to ensure that no one ever has a bad meal! Over 10 years Zomato has steadily built a search and discovery platform that constantly accelerates the growth of our transaction businesses. Today, Zomato has multiple products and services that ensure our users have a great experience whilst improving the food industry globally. The last 5 years is where most of Zomato's growth has happened; our mission has also evolved to something exponentially greater than being a restaurant reviews and food delivery platform. We are already taking baby steps towards being the biggest farm to fork food company in the world.Please see our blog for more: https://www.zomato.com/blog/10-yearsZomato's MomentumEvery month, Zomato connects more than 57m users with 1.3m restaurants globallyZomato annual revenues increased by 45% in FY'18Number of orders/day on Zomato is increasing considerably, currently at ~1 millionZomato Gold launched in November 2017 and already has 7500+ restaurant partners that serve our ever-increasing subscriber base of more than 700,000 peopleZomato food ordering business has been growing at a considerable rate since inception and currently grows by 2x every 3 months!To make sure we match the increasing number of orders with smooth delivery and customer satisfaction, we are supporting this function with a fleet of 150,000+ ridersPlease see our blog for more: https://www.zomato.com/blog/annual-report-fy18Become a part of our growth storyOur apps have constantly been featured on the App Store and we take immense pride in the care with which we build our products. Our tight-knit iOS team works on a wide range of cutting edge products from an array of high-quality consumer applications to building world class solutions for restaurant owners. If you know what it takes to build magical user experiences and consider performance to be the key feature of your app, this is definitely the right place for you. Your typical day as a Zoman will look like :- Own the entire development lifecycle as you prototype, create, optimise, test, launch, and refine iOS apps- Build features that will reach millions of users across 9 languages and 24 countries- Work with fellow designers and developers in an iterative environment with short and heavy impact development cycles- Develop cutting edge functional modules and kits that will be integrated across all our iOS apps- Build proprietary SDKs to enable partnerships with other industry leaders- Brainstorm, contribute new ideas, think of innovative strategies, and implement solutions to difficult problems- Work closely with our backend team to interface with RESTful API services and contribute to the backend code when needed- Work with the real-time feedback from our users to make the product better- Discover, design, develop, deploy, debug. Repeat!Here's what we're looking for (Technical Skills) :- Engineers with experience in shipping iOS apps with a large user base, ideally currently available on the App Store- Top-notch programming skills in Objective C/Swift and Apple's SDKs and frameworks (Foundation, UIKit, Core Data, etc) along with proficiency in using Xcode- Command of memory management, view hierarchy, battery optimisation, and in-depth experience with multithreaded and networked applications- Experience in working with with RESTful APIs, third party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL- Focus on product design and pixel-perfect implementation of design into code- Solid experience with version control systemsHere's what we're looking for (Soft Skills) :- Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours- Ability to work towards seeking different creative approaches to a single problem- Ability to unlearn and adapt to the fast moving technology environment- Excellent communication skills - both verbal and written - Fits well in a collaborative and charged workspaceZomato will be providing you with :As a Zoman, you will be immersed in a culture of people who take pride in their company and their ability to change the lives of millions of people daily. We place Zomato first in our daily tasks with a high level of honesty, ownership and judgment on a foundation of constant and real time feedback. You will be challenged daily to be a better thinker and problem solve using a first principles approach. We promise you, in addition to the quest for 0 bad meals, you will also have an infinite amount of interesting days as a Zoman - if you have passion and see yourself in our vision go ahead and send in your application!