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Team -Support Operations — Technical Solutions
Level - IC3 (4–7 years of relevant experience)
Location - India (Remote) IST time zone, with overlap with US East/Central teams
Reports To -Technical Manager
Manages -Not a people-manager role, but a lead role with real technical authority
Employment Type -Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses — serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle, from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that allow Deltek's support and customer success teams to operate at scale — intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a Senior System Engineer to take technical ownership of our most complex solutions. This is not a management role — it is a senior individual contributor role with real architectural authority and a multiplier effect on the team around you.
You own problems end-to-end. You design the solution before writing the first line, consider downstream impacts before committing to an approach, and hold the technical bar for the work your team delivers. You are the person a junior engineer turns to when they're stuck, and the person a business stakeholder trusts to tell them whether an idea is feasible and what it will cost to maintain.
In your first year, you can expect to:
- Own the end-to-end design and delivery of major integrations and AI-enabled components from architecture through deployment and post-launch stability
- Lead solution design for the team's most complex problems using PHP, JavaScript, Workato, APIs, and Web Services
- Evaluate technology and platform tradeoffs and make defensible, documented recommendations that balance short-term delivery with long-term maintainability
- Apply AI, automation, and agentic architectures to business problems at production scale — not as experiments, but as shipped systems
- Anticipate performance, operational, and security risks before they reach production; design with those constraints in mind from day one
- Set engineering standards and review the work of IC1/IC2 engineers, making them better through structured feedback and clear design expectations
- Partner directly with CS operations leadership and cross-functional stakeholders to translate ambiguous business needs into concrete technical strategies
This role suits an engineer who is past proving they can build things, and is now focused on building the right things in the right way — and helping others do the same.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Production depth: You have designed and shipped non-trivial systems in these languages. You understand performance characteristics, know where the footguns are, and write code you'd be comfortable having reviewed by a senior peer.
- Integration architecture: You have designed system-to-system integrations — not just consumed APIs. You understand data flow, transformation logic, error handling, retry strategies, and idempotency.
- AI / LLM applied experience: You have built or led the build of AI-assisted workflows, LLM-based tools, or agentic systems in an operational or product context. You know the difference between a demo and a production-grade AI system.
- Relational databases: Query and schema design: You write optimized SQL, design schemas with long-term maintainability in mind, and understand when a query will cause production problems before it does.
- Full-stack troubleshooting at depth: You can diagnose complex, multi-layer issues — across front-end, API, back-end, and database — and trace the root cause without being handed a reproduction case.
- Technical tradeoff analysis: When evaluating tools, platforms, or approaches, you can articulate the tradeoffs clearly — not just pick what you know best — and document the rationale in a way that holds up six months later.
- Agile technical leadership: You have led technical workstreams in a sprint-based environment: broken down epics, written meaningful acceptance criteria, and been accountable for team delivery quality.
- Documentation and design artifacts: You produce architecture diagrams, solution designs, and technical decision records that others can act on — not just notes for yourself.
Must-Have Leadership & Soft Skills
- Technical mentorship: You actively make the engineers around you better. Code reviews are teaching opportunities, not gatekeeping. Design reviews are conversations, not approvals.
- Stakeholder communication: You can translate a technical constraint into a business impact, and a business requirement into a technical specification. You don't hide behind jargon or over-simplify to avoid hard conversations.
- Ownership under ambiguity: When a problem is poorly defined, you ask the right questions to define it — then own the answer. You don't wait for complete requirements before starting to think.
- Proactive risk management: You raise issues before they become incidents. You've learned from production failures and carry those lessons into design decisions.
- Business context awareness: You understand how the systems you build affect end users and business operations. You've made engineering decisions informed by that context, not just by technical preference.
Nice-to-Have Skills
Prioritized by relevance to this team's current and near-term roadmap:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
Agentic AI / LLM Ops
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience designing agentic AI systems — not just integrating LLM APIs — is highly relevant to where this team is going. Candidates who have shipped multi-step agent architectures with tool-calling, memory, and guardrails will stand out.
RESPONSIBILITIES
Design & Architecture
- Own end-to-end technical solution design — from requirements through architecture, implementation, and post-launch stability — for the team's most complex initiatives
- Lead solution design using PHP, JavaScript, Workato, APIs, and Web Services; ensure solutions are scalable, maintainable, and aligned with established governance standards
- Evaluate tradeoffs across tools, platforms, and architectural patterns; produce documented recommendations that account for both short-term delivery needs and long-term operational cost
- Anticipate downstream impacts, performance bottlenecks, and operational risk during the design phase — not as an afterthought in retrospect
- Author and maintain Architecture Decision Records (ADRs) and technical design documents for all major solution components
AI, Automation & Integration
- Apply AI, automation, and agentic architectures to complex business problems at production scale — designing for reliability, observability, and graceful failure
- Lead the integration of AI-enabled components (LLM workflows, intelligent routing, agentic tools) into the team's operational platform
- Design and oversee integrations between Deltek's CS platforms (Oracle Service Cloud, Salesforce, Gainsight) and internal data systems, ensuring data integrity, performance, and auditability
- Evaluate new AI frameworks, LLM providers, and automation platforms; provide grounded, implementation-level recommendations rather than theoretical assessments
Technical Leadership & Mentoring
- Serve as the primary technical reviewer for IC1/IC2 engineers — conducting structured code and design reviews that build capability, not just ship code
- Break down complex initiatives into well-scoped workstreams that junior engineers can execute with confidence and appropriate independence
- Establish and enforce engineering standards: code quality, documentation, testing coverage, deployment practices, and incident response
- Identify skill gaps in the team and work with the manager to address them through pairing, documentation, or structured learning
Stakeholder & Cross-functional Engagement
- Translate ambiguous business and operational requirements from CS leadership into concrete technical strategies with clear milestones and measurable outcomes
- Engage directly with senior stakeholders — CS operations leads, product owners, IT — to align on priorities, surface risks, and manage technical expectations
- Represent the technical perspective of the team in cross-functional planning and architecture discussions
Operate & Improve
- Own post-launch stability of solutions you design: monitor, respond to incidents, and drive root-cause resolution — not just resolution
- Drive continuous improvement of the team's delivery practices: identify process friction, propose solutions, and follow through on implementation
- Stay current on AI, automation, and integration technology evolution; bring relevant advances back to the team with a concrete point of view on applicability
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Electrical or Electronics Engineering, or a related technical discipline. Equivalent demonstrated experience considered.
- Experience: 4–7 years of hands-on experience in software engineering, systems integration, or closely related work, with at least 2 years at a level where you have owned technical design decisions — not just implemented them.
- Coding evidence: A portfolio, GitHub profile, architecture document, or production system you can speak to in depth. At IC3, we expect you to be able to walk through a non-trivial design decision you made and defend the tradeoffs.
- AI / ML: Practical, production-level experience with LLMs or AI tooling — not just prompt engineering or personal experimentation. Familiarity with frameworks such as LangChain, OpenAI APIs, or similar platforms is a strong plus.
- Collaboration model: Comfortable working as a technical authority in a distributed team. The role requires regular IST overlap with US East/Central stakeholders (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English. At IC3, much of your influence operates through written design documents, async reviews, and stakeholder communications. Precision in writing matters.
WHAT TO EXPECT WORKING HERE
- Technical authority with real impact — your design decisions ship to production and affect how thousands of Deltek customers experience support
- Exposure to production AI/agentic systems and direct involvement in shaping where the team's AI roadmap goes next
- A team where senior engineers are trusted to lead, not managed step-by-step — you will have autonomy commensurate with your accountability
- Structured growth path: IC3 engineers who demonstrate architectural leadership and cross-functional influence have a clear track toward Staff or Associate Director scope
- Regular 1:1s, design review forums, and a manager who will invest in your growth rather than just your output
Job Summary: We are seeking a talented and motivated Software Developer with 1-4 years of experience to join in Pune. The ideal candidate will be proficient in WPF (Windows Presentation Foundation) and C#, with a strong understanding of modern software development principles and architectural patterns. You will be responsible for designing, developing, and maintaining robust and scalable desktop applications, contributing to the full software development lifecycle within an agile team.
Key Responsibilities:
- Design, develop, test, and deploy high-quality desktop applications using WPF, XAML, and C#.
- Implement and maintain application logic following established architectural patterns such as MVVM (Model-View-ViewModel) and MVC (Model-View-Controller).
- Utilize threading concepts effectively to ensure responsive and performant user interfaces.
- Work with various database technologies to store and retrieve application data efficiently.
- Integrate with internal and external APIs to extend application functionality.
- Apply strong Object-Oriented Programming (OOP) principles in all development activities.
- Collaborate closely with product owners, UI/UX designers, and other developers to translate requirements into technical specifications and deliver effective solutions.
- Participate actively in all phases of the Software Development Life Cycle (SDLC), including requirements gathering, design, development, testing, deployment, and support.
- Adhere to Agile methodologies (Scrum/Kanban) to ensure timely delivery and continuous improvement.
- Contribute to code reviews, ensuring code quality, maintainability, and adherence to coding standards.
- Troubleshoot and debug issues, providing timely resolutions and maintaining application stability.
- Stay updated with the latest industry trends and technologies related to WPF and desktop application development.
Required Technical Skill Set:
- Must-Have Experience:
- WPF (Windows Presentation Foundation) and XAML: Demonstrated expertise in building complex and user-friendly desktop applications.
- C#: Strong proficiency in C# programming language, including .NET Framework or .NET Core.
- Threading Concepts: Solid understanding and practical experience with multi-threading and asynchronous programming to create responsive applications.
- Database: Experience with relational databases (e.g., SQL Server, MySQL, PostgreSQL) and ORM frameworks (e.g., Entity Framework).
- API Integration: Experience consuming and integrating with RESTful APIs.
- MVVM (Model-View-ViewModel): In-depth understanding and practical application of the MVVM architectural pattern.
- MVC (Model-View-Controller): Familiarity with the MVC architectural pattern.
- Object-Oriented Programming (OOP): Excellent grasp of OOP principles (Encapsulation, Inheritance, Polymorphism, Abstraction) and design patterns.
- Good to Have Experience:
- Windows Canvas / User Document: Experience with advanced UI elements and document handling in WPF.
- Web Programming (ASP.NET): Basic understanding or experience with ASP.NET for potential full-stack awareness.
- Task Management: Experience with task management tools (e.g., JIRA, Azure DevOps).
- Fast-paced Team Environment: Proven ability to thrive and deliver in a dynamic and fast-paced team setting.
- Agile Methodology / SDLC: Practical experience working in an Agile/Scrum environment and a strong understanding of the Software Development Life Cycle.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1 to 4 years of hands-on experience in WPF desktop application development.
Job Description: Core Java Developer
Company: Mobile Programming LLC
Location: Pune (Remote work available)
Salary: Up to 16 LPA
Position: Core Java Developer
Responsibilities:
- Design, develop, and maintain Java-based applications using Core Java and Spring Boot frameworks.
- Collaborate with cross-functional teams to deliver high-quality software solutions.
- Conduct code reviews and troubleshoot/debug complex issues.
- Optimize application performance and stay updated with industry trends.
Requirements:
- Minimum 6 years of hands-on Core Java development experience.
- Strong proficiency in Spring Boot framework.
- Solid understanding of OOP principles, web development (HTML/CSS/JavaScript), RESTful web services, and SQL.
- Experience with Git and problem-solving skills.
- Excellent communication skills and ability to work independently and as part of a team.
- Bachelor's or Master's degree in Computer Science or a related field.
Note: Immediate joiners required. Please include your resume and relevant code samples/projects when applying.
- should have at least 5 years of proven experience in .net core with entity framework
- You need to work on the existing .net application to create new web APIs with the latest standards using the .net core in the entity framework
- Should have expertise in .net core using the entity framework
- Should be expertise in C# programming & OOPS concepts
- Should have good professional experience in ASP.Net, .Net Core, entityframework, ASP.Net MVC & Web API
- Expertise in .Net framework & Class libraries
- Very strong understanding of JSON, XML, XSD, XSLT
- Very strong knowledge of Web deployment & IIS
- Expertise in exceptional handling & best practices
- Good knowledge on SQL server & SQL
- Should have good communications skills
- Should be a Quick learner
- Should work independently
- Education qualification is graduation
- Expertise in building the APIs for the data-driven application
- Good to have the Azure deployment experience.
- Should be proactive and bring new ideas to the team
- Able to deep dive into code to fix the issues
- Should be expertise in creating and modifying the existing APIs
Java Developer
As a senior technical member of the team, you will be expected to lead the team in the design, architecture, and implementation of high-quality, well-architected software products with a specific focus on cloud, distributed systems, scalability, elasticity and SLA rollups into each component. In this role, you are expected to interact with Senior Architects, Product Managers, Solution Architects and occasionally, with Partners and customers to discuss and collaborate on strategies for enhancing features and coming up with next-generation products. Critical thinking and strong leadership skills are a must as the candidate will be involved in leading a team and making crucial road map decisions.
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
- 8+ years of hands-on experience with Java-based development projects using RESTful APIs, SpringBoot, horizontal scalability, microservices, high availability principles
- You master the entire life-cycle including research, design, application and deployment architecture, development, testing (dev owns quality), continuous deployment and continuous delivery up until to production.
- You will develop complex, highly available, distributed, cloud-based solutions, and maintain its high level of quality software.
- Solid background in OOP, object and data modelling using SQL and NoSQL databases
- Experience using containers, Kubernetes and developing services on AWS
- Monitor resource allocation, consumption, and performance.
- Engage in service software performance analysis and system tuning.
- Challenge yourself to walk in a different path and to deliver quickly while maintaining a high quality
- Experience with automation tools like Jenkins, GitLab CI
- Excellent communication skills essential
- Analyzing website and application requirements.
- Writing back-end code and building efficient PHP modules.
- Developing back-end portals with an optimized database.
- Troubleshooting application and code issues.
- Integrating data storage solutions.
- Responding to integration requests from front-end developers.
- Finalizing back-end features and testing web applications.
- Updating and altering application features to enhance performance.
- PHP Developer Requirements:
- Bachelor’s degree in computer science or a similar field.
- Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Familiarity with SQL/NoSQL databases.
- Ability to project manage.
- Good problem-solving skills.
Python
SQL
HTML
Linux
AJAX/ JSSkills
Excellent Communication Skills
Have to be a quick learner
Complete project on time



