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SAP CO Jobs in Hyderabad

11+ SAP CO Jobs in Hyderabad | SAP CO Job openings in Hyderabad

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Callaway Digitech
Sivadeepa Challa
Posted by Sivadeepa Challa
Hyderabad
4 - 10 yrs
₹10L - ₹25L / yr
SAP CO
SAP S/4
SAP ECC
SAP FI
SAP FICA
+1 more

SAP Controlling Analyst

Callaway Golf is a growing collection of brands that blend of experience and diverse backgrounds, and our leaders have a strong history of building and selling successful initiatives. We are working to build a truly groundbreaking company, and we want top-notch people to join us in that mission.

JOB OVERVIEW

The Principal Analyst, SAP Controlling will be the functional lead for retail processes and capabilities and be an advocate for both business and technology decisions within our global IT organization.

This position is responsible for the design and management of business system solutions for Callaway Golf. We leverage ECC and SAP S/4. The incumbent will partner with corporate IT, business leaders and stakeholders to identify solutions to business needs, leveraging technology to add value to the company. 

Must have superior business relationship skills and functional knowledge with change management experience. Our company is going through a technology evolution and this role will be key to many of these initiatives. This role will need to be a strong team leader who can develop their own resources while building strong cross-team collaboration and solutions.

ROLES AND RESPONSIBILITIES

  • Provide solutions for business needs in all areas of the company.
  • Coordinate with corporate IT, vendors and business users on project deliverables
  • Manage the design, development and implementation of global business solutions.
  • Design solutions with innovation and ensuring the ability to deliver value over time.
  • Manage the design for a matrix of plants and retail location and the related inventory movements
  • Responsible to provide global visibility, collaboration, and analytics to business leaders.
  • Establish, grow, and enhance collaborative relationships with regional business leads.
  • Provide value-added input and alternatives and facilitate requirements definition whenever appropriate.
  • Manage multiple projects/solutions for multiple business areas.
  • Collaborate within the department to ensure alignment and adherence to stated goals.
  • Collaborate with business areas to understand needs and develop or introduce solutions to maximize value.
  • Leverage matrix approach to sharing of resources in support of business needs.
  • Manage internal/external resources as “virtual” project teams.
  • Act as an active change agent within the organization challenging the team and business to improve and excel.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

  • Have the necessary level of expertise in the following SAP modules (preferably on S/4):

o  Expert – SAP CO – Product Costing

o  Expert – SAP CO – Profitability Analysis

o  Expert – SAP CO – Cost Center Accounting

o  Expert – SAP CO – Internal Orders

o  Strong – SAP FI – General Ledger

o  Strong – SAP FI – Accounts Receivable

o  Strong – SAP FI – Accounts Payable

o  Strong – SAP CO – Project Systems

o  Strong – SAP EC – Profit Center Accounting

o  Desired but not required – SAP Material Ledger

o  Desired but not required – SAP FSCM

o  Desired but not required – SAP Fixed Assets

o  Desired but not required – SAP EC-CS

  • Expert Accounting experience – CMA or CA preferred
  • Experience with SAP IS-Retail or IS-Fashion is a plus
  • Business process skills to facilitate conversations about best practices and solutions
  • Excellent management and leadership skills: people, process and technology.
  • Demonstrated achievement in developing and maintaining business partnership at all levels and from varying cultures around the world.
  • Strong interpersonal communication skills; flexibility; responsiveness.
  • Participative management style, advocate team-based concepts.
  • Diverse background with broad knowledge of solution platforms, custom development, package implementations to work on highly complex projects.


Read more
NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Bengaluru (Bangalore), Mumbai, Gurugram, Pune, Hyderabad, Chennai
3 - 6 yrs
₹5L - ₹20L / yr
IBM Sterling Integrator Developer
IBM Sterling B2B Integrator
Shell Scripting
skill iconPython
SQL
+1 more

Job Title : IBM Sterling Integrator Developer

Experience : 3 to 5 Years

Locations : Hyderabad, Bangalore, Mumbai, Gurgaon, Chennai, Pune

Employment Type : Full-Time


Job Description :

We are looking for a skilled IBM Sterling Integrator Developer with 3–5 years of experience to join our team across multiple locations.

The ideal candidate should have strong expertise in IBM Sterling and integration, along with scripting and database proficiency.

Key Responsibilities :

  • Develop, configure, and maintain IBM Sterling Integrator solutions.
  • Design and implement integration solutions using IBM Sterling.
  • Collaborate with cross-functional teams to gather requirements and provide solutions.
  • Work with custom languages and scripting to enhance and automate integration processes.
  • Ensure optimal performance and security of integration systems.

Must-Have Skills :

  • Hands-on experience with IBM Sterling Integrator and associated integration tools.
  • Proficiency in at least one custom scripting language.
  • Strong command over Shell scripting, Python, and SQL (mandatory).
  • Good understanding of EDI standards and protocols is a plus.

Interview Process :

  • 2 Rounds of Technical Interviews.

Additional Information :

  • Open to candidates from Hyderabad, Bangalore, Mumbai, Gurgaon, Chennai, and Pune.
Read more
CoffeeBeans

at CoffeeBeans

2 candid answers
Ariba Khan
Posted by Ariba Khan
Mumbai, Hyderabad
8 - 11 yrs
Upto ₹35L / yr (Varies
)
skill iconKubernetes
skill iconJenkins
skill iconDocker
Ansible
sonarqube

About the role:

We are seeking an experienced DevOps Engineer with deep expertise in Jenkins, Docker, Ansible, and Kubernetes to architect and maintain secure, scalable infrastructure and CI/CD pipelines. This role emphasizes security-first DevOps practices, on-premises Kubernetes operations, and integration with data engineering workflows.


🛠 Required Skills & Experience

Technical Expertise

  • Jenkins (Expert): Advanced pipeline development, DSL scripting, security integration, troubleshooting
  • Docker (Expert): Secure multi-stage builds, vulnerability management, optimisation for Java/Scala/Python
  • Ansible (Expert): Complex playbook development, configuration management, automation at scale
  • Kubernetes (Expert - Primary Focus): On-premises cluster operations, security hardening, networking, storage management
  • SonarQube/Code Quality (Strong): Integration, quality gate enforcement, threshold management
  • DevSecOps (Strong): Security scanning, compliance automation, vulnerability remediation, workload governance
  • Spark ETL/ETA (Moderate): Understanding of distributed data processing, job configuration, runtime behavior


Core Competencies

  • Deep understanding of DevSecOps principles and security-first automation
  • Strong troubleshooting and problem-solving abilities across complex distributed systems
  • Experience with infrastructure-as-code and GitOps methodologies
  • Knowledge of compliance frameworks and security standards
  • Ability to mentor teams and drive best practice adoption


🎓Qualifications

  • 6 - 10 Years years of hands-on DevOps
  • Proven track record with Jenkins, Docker, Kubernetes, and Ansible in production environments
  • Experience managing on-premises Kubernetes clusters (bare-metal preferred)
  • Strong background in security hardening and compliance automation
  • Familiarity with data engineering platforms and big data technologies
  • Excellent communication and collaboration skills


🚀 Key Responsibilities

1.CI/CD Pipeline Architecture & Security

  • Design, implement, and maintain enterprise-grade CI/CD pipelines in Jenkins with embedded security controls:
  • Build greenfield pipelines and enhance/stabilize existing pipeline infrastructure
  • Diagnose and resolve build, test, and deployment failures across multi-service environments
  • Integrate security gates, compliance checks, and automated quality controls at every pipeline stage
  • Manage and optimize SonarQube and static code analysis tooling:
  • Enforce code quality and security scanning standards across all services
  • Maintain organizational coding standards, vulnerability thresholds, and remediation workflows
  • Automate quality gates as integral components of CI/CD processes
  • Engineer optimized Docker images for Java, Scala, and Python applications:
  • Implement multi-stage builds, layer optimization, and minimal base images
  • Conduct image vulnerability scanning and enforce compliance policies
  • Apply containerization best practices for security and performance
  • Develop comprehensive Ansible automation:
  • Create modular, reusable, and secure playbooks for configuration management
  • Automate environment provisioning and application lifecycle operations
  • Maintain infrastructure-as-code standards and version control

2.Kubernetes Platform Operations & Security

  • Lead complete lifecycle management of on-premises/bare-metal Kubernetes clusters:
  • Cluster provisioning, version upgrades, node maintenance, and capacity planning
  • Configure and manage networking (CNI), persistent storage solutions, and ingress controllers
  • Troubleshoot workload performance, resource constraints, and reliability issues
  • Implement and enforce Kubernetes security best practices:
  • Design and manage RBAC policies, service account isolation, and least-privilege access models
  • Apply Pod Security Standards, network policies, secrets encryption, and certificate lifecycle management
  • Conduct cluster hardening, security audits, monitoring, and policy governance
  • Provide technical leadership to development teams:
  • Guide secure deployment patterns and containerized application best practices
  • Establish workload governance frameworks for distributed systems
  • Drive adoption of security-first mindsets across engineering teams

3.Data Engineering Support

  • Collaborate with data engineering teams on Spark-based workloads:
  • Support deployment and operational tuning of Spark ETL/ETA jobs
  • Understand cluster integration, job orchestration, and performance optimization
  • Debug and troubleshoot Spark workflow issues in production environments
Read more
Snaptics
Bhagya Sri
Posted by Bhagya Sri
Hyderabad
2 - 7 yrs
₹2L - ₹7L / yr
skill iconJavascript
skill iconReact.js
skill iconPHP
skill iconHTML/CSS
Wordpress

Company: Snaptics

Job title: Senior Fullstack developers

Job type: Full time

Location: Hyderabad

Work schedule: 6 days (week end off)

Shift timings: 10:00am-6:30pm

Eligibility: Any degree

Experience: 2-4 years

Requirements:

Solid expertise in CMS, PHP, Wordpress, HTML5, CSS3, JavaScript (ES6+), and React.js.

2+ years of experience in web development

Proficiency in TypeScript and experience with popular React State Management solutions like Redux or Context API.

Experience with responsive design and cross-browser compatibility.

Excellent design skills with an eye for aesthetics and usability.

Strong understanding of UI/UX design principles and the ability to transform complex concepts into intuitive, accessible, and visually appealing interfaces.

Strong communication and collaboration skills.

Experience with version control systems like Git.

Familiarity with RESTful APIs and integration with backend services.

Excellent problem-solving abilities with an aptitude for learning and adapting to new technologies.

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Product based company specializes into architectural product

Product based company specializes into architectural product

Agency job
via Jobdost by Sathish Kumar
Pune, Hyderabad, Gandhinagar
6 - 12 yrs
₹5L - ₹21L / yr
skill iconAmazon Web Services (AWS)
skill iconDocker
skill iconKubernetes
DevOps
Windows Azure
+9 more

Key Skills Required:

 

·         You will be part of the DevOps engineering team, configuring project environments, troubleshooting integration issues in different systems also be involved in building new features for next generation of cloud recovery services and managed services. 

·         You will directly guide the technical strategy for our clients and build out a new capability within the company for DevOps to improve our business relevance for customers. 

·         You will be coordinating with Cloud and Data team for their requirements and verify the configurations required for each production server and come with Scalable solutions.

·         You will be responsible to review infrastructure and configuration of micro services and packaging and deployment of application

 

To be the right fit, you'll need:

 

·         Expert in Cloud Services like AWS.

·         Experience in Terraform Scripting.

·         Experience in container technology like Docker and orchestration like Kubernetes.

·         Good knowledge of frameworks such as JenkinsCI/CD pipeline, Bamboo Etc.

·         Experience with various version control system like GIT, build tools (Mavan, ANT, Gradle ) and cloud automation tools (Chef, Puppet, Ansible)

Read more
F5 Networks
Gopi Daggumilli
Posted by Gopi Daggumilli
Hyderabad
5 - 10 yrs
Best in industry
skill iconDocker
skill iconKubernetes
DevOps
OpenStack
openshift
+16 more

POSITION SUMMARY:

We are looking for a passionate, high energy individual to help build and manage the infrastructure network that powers the Product Development Labs for F5 Inc. The F5 Infra Engineer plays a critical role to our Product Development team by providing valuable services and tools for the F5 Hyderabad Product Development Lab. The Infra team supports both production systems and customized/flexible testing environments used by Test and Product Development teams. As an Infra Engineer, you ’ll have the opportunity to work with cutting-edge technology and work with talented individuals. The ideal candidate will have experience in Private and Public Cloud – AWS-AZURE-GCP, OpenStack, storage, Backup, VMware, KVM, XEN, HYPER-V Hypervisor Server Administration, Networking and Automation in Data Center Operations environment at a global enterprise scale with Kubernetes, OpenShift Container Flatforms.

                                                                                                

EXPERIENCE

7- 9+ Years – Software Engineer III

 

PRIMARY RESPONSIBILITIES:

  • Drive the design, Project Build, Infrastructure setup, monitoring, measurements, and improvements around the quality of services Provided, Network and Virtual Instances service from OpenStack, VMware VIO, Public and private cloud and DevOps environments.

  • Work closely with the customers and understand the requirements and get it done on timelines.

  • Work closely with F5 architects and vendors to understand emerging technologies and F5 Product Roadmap and how they would benefit the Infra team and its users.

  • Work closely with the Team and complete the deliverables on-time

  • Consult with testers, application, and service owners to design scalable, supportable network infrastructure to meet usage requirements.

  • Assume ownership for large/complex systems projects; mentor Lab Network Engineers in the best practices for ongoing maintenance and scaling of large/complex systems.

  • Drive automation efforts for the configuration and maintainability of the public/private Cloud.  

  • Lead product selection for replacement or new technologies

  • Address user tickets in a timely manner for the covered services

  • Responsible for deploying, managing, and supporting production and pre-production environments for our core systems and services.

  • Migration and consolidations of infrastructure

  • Design and implement major service and infrastructure components.

  • Research, investigate and define new areas of technology to enhance existing service or new service directions.

  • Evaluate performance of services and infrastructure; tune, re-evaluate the design and implementation of current source code and system configuration.

  • Create and maintain scripts and tools to automate the configuration, usability and troubleshooting of the supported applications and services.

  • Ability to take ownership on activities and new initiatives.

  • Infra Global Support from India towards product Development teams.

  • On-call support on a rotational basis for a global turn-around time-zones

  • Vendor Management for all latest hardware and software evaluations keep the system up-to-date.

 

KNOWLEDGE, SKILLS AND ABILITIES:

  • Have an in-depth multi-disciplined knowledge of Storage, Compute, Network, DevOps technologies and latest cutting-edge technologies.

  • Multi-cloud - AWS, Azure, GCP, OpenStack, DevOps Operations

  • IaaS- Infrastructure as a service, Metal as service, Platform service

  • Storage – Dell EMC, NetApp, Hitachi, Qumulo and Other storage technologies

  • Hypervisors – (VMware, Hyper-V, KVM, Xen and AHV)

  • DevOps – Kubernetes, OpenShift, docker, other container and orchestration flatforms

  • Automation – Scripting experience python/shell/golan , Full Stack development and Application Deployment

  • Tools - Jenkins, splunk, kibana, Terraform, Bitbucket, Git, CI/CD configuration.

  • Datacenter Operations – Racking, stacking, cable matrix, Solution Design and Solutions Architect 

  • Networking Skills –   Cisco/Arista Switches, Routers, Experience on Cable matrix design and pathing (Fiber/copper)

  • Experience in SAN/NAS storage – (EMC/Qumulo/NetApp & others)

  • Experience with Red Hat Ceph storage.

  • A working knowledge of Linux, Windows, and Hypervisor Operating Systems and virtual machine technologies

  • SME - subject matter expert for all cutting-edge technologies

  • Data center architect professional & Storage Expert level Certified professional experience .

  • A solid understanding of high availability systems, redundant networking and multipathing solutions

  • Proven problem resolution related to network infrastructure, judgment, negotiating and decision-making skills along with excellent written and oral communication skills.

  • A Working experience in Object – Block – File storage Technologies

  • Experience in Backup Technologies and backup administration.

  • Dell/HP/Cisco UCS server’s administration is an additional advantage.

  • Ability to quickly learn and adopt new technologies.

  • A very very story experience and exposure towards open-source flatforms.

  • A working experience on monitoring tools Zabbix, nagios , Datadog etc ..

  • A working experience on and BareMetal services and OS administration.

  • A working experience on the cloud like AWS- ipsec, Azure - express route, GCP – Vpn tunnel etc.

  • A working experience in working using software define network like (VMware NSX, SDN, Openvswitch etc ..)

  • A working experience with systems engineering and Linux /Unix administration

  • A working experience with Database administration experience with PostgreSQL, MySQL, NoSQL

  • A working experience with automation/configuration management using either Puppet, Chef or an equivalent

  • A working experience with DevOps Operations Kubernetes, container, Docker, and git repositories

  • Experience in Build system process and Code-inspect and delivery methodologies.

  • Knowledge on creating Operational Dashboards and execution lane.

  • Experience and knowledge on DNS, DHCP, LDAP, AD, Domain-controller services and PXE Services

  • SRE experience in responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.

  • Vendor support – OEM upgrades, coordinating technical support and troubleshooting experience.

  • Experience in handling On-call Support and hierarchy process.

  • Knowledge on scale-out and scale-in architecture.

  • Working experience in ITSM / process Management tools like ServiceNow, Jira, Jira Align.

  • Knowledge on Agile and Scrum principles

  • Working experience with ServiceNow

  • Knowledge sharing, transition experience and self-learning Behavioral.

Read more
Tech Vedika

at Tech Vedika

1 recruiter
Latha B
Posted by Latha B
Hyderabad
4 - 7 yrs
₹4L - ₹13L / yr
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure
+1 more

Job Description

  • Implement IAM policies and configure VPCs to create a scalable and secure network for the application workloads
  • Will be client point of contact for High Priority technical issues and new requirements
  • Should act as Tech Lead and guide the junior members of team and mentor them
  • Work with client application developers to build, deploy and run both monolithic and microservices based applications on AWS Cloud
  • Analyze workload requirements and work with IT stakeholders to define proper sizing for cloud workloads on AWS
  • Build, Deploy and Manage production workloads including applications on EC2 instance, APIs on Lambda Functions and more
  • Work with IT stakeholders to monitor system performance and proactively improve the environment for scale and security

Qualifications

  • Prefer to have at least 5+ years of IT experience implementing enterprise applications
  • Should be AWS Solution Architect Associate Certified
  • Must have at least 3+ years of working as a Cloud Engineer focused on AWS services such as EC2, CloudFront, VPC, CloudWatch, RDS, DynamoDB, Systems Manager, Route53, WAF, API Gateway, Elastic beanstalk, ECS, ECR, Lambda, SQS, SNS, S3 bucket, Elastic Search, DocumentDB IAM, etc.
  • Must have a strong understanding of EC2 instances, types and deploying applications to the cloud
  • Must have a strong understanding of IAM policies, VPC creation, and other security/networking principles
  • Must have through experience in doing on prem to AWS cloud workload migration
  • Should be comfortable in using AWS and other migrations tools
  • Should have experience is working on AWS performance, Cost and Security optimisation
  • Should be experience in implementing automated patching and hardening of the systems
  • Should be involved in P1 tickets and also guide team wherever needed
  • Creating Backups and Managing Disaster Recovery
  • Experience in using Infra as a code automation using scripts & tools like CloudFormation and Terraform
  • Any exposure towards creating CI/CD pipelines on AWS using CodeBuild, CodeDeploy, etc. is an advantage
  • Experience with Docker, Bitbucket, ELK and deploying applications on AWS
  • Good understanding of Containerisation technologies like Docker, Kubernetes etc.
  • Should be experience in using and configuring cloud monitoring tools and ITSM ticketing tools
  • Good exposure to Logging & Monitoring tools like Dynatrace, Prometheus, Grafana, ELF/EFK
Read more
US Based Client

US Based Client

Agency job
via Myna Solutions by Venkat B
Hyderabad, Bengaluru (Bangalore), Pune, Chennai
8 - 12 yrs
₹10L - ₹15L / yr
DevOps
skill iconKubernetes
skill iconDocker
Sr Devops Engineer & Trainer Position in US

One of our US based client is looking for a Devops professional who can handle Technical as well as Trainings for them in US.
If you are hired, you will be sent to US for the working from there. Training & Technical work ratio will be 70% & 30% respectively.

Company Will sponsor for US Visa.

If you are an Experienced Devops professional and also given professional trainings then feel free to connect with us for more.


Implement integrations requested by customers
Deploy updates and fixes
Provide Level 2 technical support
Build tools to reduce occurrences of errors and improve customer experience
Develop software to integrate with internal back-end systems
Perform root cause analysis for production errors
Investigate and resolve technical issues
Develop scripts to automate visualization
Design procedures for system troubleshooting and maintenance
Multiple Clouds [AWS/Azure/GCP] hands on experience
Good Experience on Docker implementation at scale.
Kubernets implementation and orchestration.
Read more
Consulting and Product Engineering Company

Consulting and Product Engineering Company

Agency job
via Exploro Solutions by Sapna Prabhudesai
Hyderabad, Bengaluru (Bangalore), Chennai, Pune
8 - 12 yrs
₹6L - ₹30L / yr
DevOps
skill iconKubernetes
Architecture
Microservices

 

Job Dsecription: (8-12 years)

 

○ Develop best practices for team and also responsible for the architecture

○ solutions and documentation operations in order to meet the engineering departments quality and standards

○ Participate in production outage and handle complex issues and works towards Resolution

○ Develop custom tools and integration with existing tools to increase engineering Productivity

 

Required Experience and Expertise

 

○ Deep understanding of Kernel, Networking and OS fundamentals

○ Strong experience in writing helm charts.

○ Deep understanding of K8s.

○ Good knowledge in service mesh.

○ Good Database understanding

 

 

Location:
Bangalore / Chennai / Hyderabad / Pune

Notice Period: 30 day max
Read more
TetraSoft

at TetraSoft

1 video
8 recruiters
Chandrika Yaminedu
Posted by Chandrika Yaminedu
Hyderabad
8 - 12 yrs
Best in industry
DevOps
skill iconJenkins
Bitbucket
skill iconKubernetes
Object Oriented Programming (OOPs)
+4 more
Tetrasoft is hiirng DevOps Architect!
Below is the Job details:
Role: DevOps Architect
Experience Level: 8-12 Years
Job Location: Hyderabad

Key Responsibilities :

Look through the various DevOps Tools/Technologies and identify the strengths and provide direction to the DevOps automation team

Out-of-box thought process on the DevOps Automation Platform implementation

Expose various tools and technologies and do POC on integration of the these tools

Evaluate Backend API's for various DevOps tools

Perform code reviews keep in context of RASUI

Mentor the team on the various E2E integrations

Be Liaison in evangelizing the automation solution currently implemented

Bring in various DevOps best Practices/Principles and participate in adoption with various app teams

Must have:

Should possess Bachelors/Masters in computer science with minimum of 8+ years of experience

Should possess minimum 3 years of strong experience in DevOps

Should possess expertise in using various DevOps tools libraries and API's (Jenkins/JIRA/AWX/Nexus/GitHub/BitBucket/SonarQube)

Should possess expertise in optimizing the DevOps stack ( Containers/Kubernetes/Monitoring )

2+ Experience in creating solutions and translate to the development team

Should have strong understanding of OOPs, SDLC (Agile Safe standards)

Proficient in Python , with a good knowledge of its ecosystems (IDEs and Frameworks)

Proficient in various cloud platforms (Azure/AWS/Google cloud platform)

Proficient in various DevOps offerings (Pivotal/OpenStack/Azure DevOps


Regards,
Talent acquisition team
Tetrasoft India
Stay home and Stay safe
Read more
Gainsight

at Gainsight

3 recruiters
Soumya Malladi
Posted by Soumya Malladi
Hyderabad
7 - 12 yrs
₹19L - ₹22L / yr
Help desk management
IT operations
Customer Success
Adobe
Workday
+13 more
Gainsight is fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.Job DescriptionWorking with the IT Operations Manager; the IT Help Desk Manager is primarily responsible for the day-to-day management of the IT Department’s Help Desk. As the IT Help Desk Manager, you will provide extraordinary leadership & management needs for our growing team. You will have a love for technology and operational excellence. You should be an excellent communicator, leader, decision maker, and driver of solutions who excels in a fast-paced environment and provides unparalleled support to our end user base. Responsibilities:Run the global help desk team and evaluate performanceEnsure all support requests/inquiries are responded to and resolved in a timely fashion, and follow up with end users to identify areas of improvementLead, mentor, and assist local/global team members to deliver quality supportEvaluate current ticketing system. Recommend improvements or replacement optionsEstablish standard/global methodologies through the entire technical support processBuild and maintain a training program for internal end users and IT department users Knowledge, Skills, and Abilities necessary to perform essential job functions:Familiarity with common operating systems (macOS, Windows 10, Linux, as well as some iOS and Android) and software suites (G Suite, MS Office, Teleconferencing solutions).Ability to quickly learn new technologies and provide technical support and user trainingStrong team building and working skills across geographically dispersed teamsProficient at setting strategies to move the organization forward, setting goals, crafting and implementing action plans, and evaluating the process and resultsCompetency in project management and effective management of resources in the execution of multiple projectsEfficient at multitasking in a diverse and demanding environmentExcellent written and verbal interpersonal skills – must be able to communicate fluently in English both verbally and in writingRequirements:Bachelor's degree or equivalent business or relevant field experienceMinimum of 8 to 10 years of hands-on experience in an IT support or technical environmentMinimum of 5 years of Team Lead/Manager experienceMinimum of 4 years of hands-on Help Desk management experienceSelf-starter eager to take on new challenges at a growing, cloud-based companyPreferred:Industry recognized certificationsExperience working in a decentralized multi-site organization
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