2+ Performance appraisal Jobs in Delhi, NCR and Gurgaon | Performance appraisal Job openings in Delhi, NCR and Gurgaon

🏢 About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform.

Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

🎯 Role Overview

We are looking for a hands-on HR Payroll & Compliance Executive to manage payroll, statutory compliance, MIS, and day-to-day HR operations end-to-end.

This role is strictly focused on HR Operations and does not involve Talent Acquisition or hiring. You will be the single point of contact (SPOC) for employees, managers, and stakeholders for all payroll, compliance, and HR Ops-related matters, ensuring accuracy, timeliness, and strong process discipline.

🧠 Key Responsibilities

• Own and manage end-to-end payroll processing, including monthly payroll, variable pay, deductions, reimbursements, and full & final settlements
• Handle statutory compliances such as PF, ESIC, PT, gratuity, and related audits and filings
• Manage salary appraisals, revisions, increments, and compensation changes in coordination with leadership
• Own and maintain the HR tech stack, especially Zoho People, Zoho Payroll, Zoho Sign, and HR workflows
• Prepare and maintain HR MIS reports (monthly payroll MIS, headcount reports, attendance, attrition, compliance status, etc.)
• Ensure accurate HR documentation, records, employee data, and audit-ready reports
• Coordinate closely with Finance, external vendors, and compliance partners
• Act as the primary HR Ops SPOC for employees and managers
• Handle day-to-day employee queries related to payroll, policies, leaves, attendance, benefits, and documentation
• Support onboarding and exit formalities from an operations, payroll, and compliance perspective
• Ensure process adherence, timelines, data accuracy, and operational hygiene across HR Ops

⚙️ What We’re Looking For

• 3–6 years of core HR Operations experience, with strong focus on Payroll & Compliance
• Hands-on experience in payroll processing and statutory compliances
• Proven working knowledge of Zoho HR systems (People, Payroll, workflows)
• Strong experience in MIS preparation, reporting, and documentation
• Experience managing appraisals, salary changes, and employee lifecycle operations
• Comfortable handling stakeholder coordination and employee communication
• Ability to work independently and own HR Ops without handholding
• Prior experience in SaaS / IT / Telecom / Software services is a strong plus
• Strong attention to detail with an execution-first mindset
• Willingness to work onsite from Noida (Sector 2)

🌱 Why Join MyOperator

• End-to-end ownership of Payroll, Compliance, and HR Operations
• Work closely with leadership and business stakeholders
• Tech-driven HR environment (no Excel-heavy chaos)
• Opportunity to build strong, scalable HR processes

Stable role with high trust, responsibility, and long-term growth

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs