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Job description:

Job Description – Manager / Senior Manager – Marketplaces

Company: Indian retail sweet and snacks brand

Location: Lawrence Road Industrial Area, Delhi

Work Mode: Hybrid

Experience: 5+ years

Relevant Experience: Minimum 4+ years managing marketplaces such as Amazon, Flipkart, Quick Commerce platforms, etc.

Work Schedule: 5 Days WFO

About the Company

It is a fast-growing Indian retail sweet and snacks brand focused on nostalgic, homemade-style products with a strong emphasis on clean labelling, healthier alternatives, and authentic storytelling.

Our long-term vision is ambitious, to build a brand that achieves what traditional legacy brands accomplished over decades, but at a much faster pace.

Role Overview

• The Manager / Senior Manager – Marketplaces will be responsible for owning and scaling the brand’s presence across online marketplaces.
• This role will lead revenue growth, visibility, and profitability across platforms such as Amazon, Flipkart, and quick commerce channels.
• The role requires strong hands-on expertise in marketplace operations, performance marketing, promotions, and category growth.
• The individual will work closely with founders, supply chain, marketing, finance, and operations teams to drive sustainable marketplace performance.

Key Responsibilities

• Own end-to-end marketplace performance including product listings, revenue, margins, and growth targets.
• Manage day-to-day operations across Amazon, Flipkart, and quick commerce platforms.
• Drive visibility through search optimization, catalog management, and platform-led growth levers.
• Plan and execute promotions, deals, and seasonal campaigns in coordination with platform teams.
• Manage marketplace advertising, budgeting, and ROI optimization.
• Track sales performance, pricing, inventory health, and demand forecasting.
• Coordinate with supply chain and operations teams to ensure smooth fulfilment and inventory availability.
• Analyze marketplace data and consumer insights to improve conversion, ratings, and repeat purchases.
• Build and maintain strong relationships with marketplace account managers and platform stakeholders.

Desired Skills & Qualifications

• Minimum 5+ years of overall experience in e-commerce or digital sales.
• At least 4+ years of hands-on experience managing marketplaces such as Amazon, Flipkart, and quick commerce platforms.
• Strong understanding of marketplace algorithms, ads, promotions, and category management.
• Experience scaling brands on marketplaces in FMCG, D2C, or consumer goods categories preferred.
• Strong analytical skills with the ability to interpret performance data and drive actionable insights.
• Ability to work in fast-paced, high-growth environments with high ownership.
• Strong stakeholder management and communication skills.

Why Join Us

• Be part of building a ₹1000 Cr consumer brand from the ground up
• Opportunity to work closely with founders and leadership
• Long-term wealth creation through ESOP participation
• High ownership, high impact role in a fast-scaling organization

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Keyword research, competitor analysis & audience targeting

Manage budgets, bidding strategies & key performance metrics

Implement A/B testing

Analyze performance using Google Analytics & Tag Manager

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