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Responsibilities :
- Determine the scope based on requirements, designing and building security components, and testing efforts, including stating the scope of work, calculating the resources, required in delivering the services and advising the senior system engineer preparing the quotation
- Install and configure services as per the approved implementation plan
- Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline.
- Provide level 1/2 support (basic hardware break-fix & troubleshooting of hardware and software issues) for installed services
- Provide technical deliverables such as high-level design documents, user acceptance test (UAT) doc and as-built documentation
- Provide outstanding quality of service and meet predefined customer service level agreements (SLAs)
- Undergo technical training and obtain technical certifications that are required to meet suppliers' mandatory technical requirements
- Conduct knowledge transfer training (where required)
Knowledge, Skills and Experience :
- Minimum 3 years of relevant experience
- Certified in at least one of the technology domain (Infrastructure hardware and software, network, security)
- Expertise on any two firewalls Specially - Palo Alto, Checkpoint, Fortinet, WAF
- Strong technical knowledge on the assigned solution domain/product
- Expertise in enterprise security products implementation, migration and support.
- Implements security solutions infrastructure and/or application including the design, configuration, development, testing and deployment of security-related technologies such as Firewalls, WAF, LB , IDS/IP
- Strong interpersonal skills with a customer-centric attitude; oral and written communication skills
- Strong attention to technical details, priority management and planning skills
- Ability to work independently with little to no supervision
- Results-oriented
- Security Certifications such as CCNP/CCIE Security or CCSA/CCSE/CCCP/PCNSE/Fortinet NSE1/2/3/4 are desirable
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives
We are looking for L1 Security Engineers. We are looking for immediate joiners and candidates having 30 Days Notice Period only. Please find below the Role details.
Role- Network Security Engineer/ Security Engineer
Proficiency Band- L1
Exp- 1 to 2 years experience
Skill- Firewall administration and troubleshooting knowledge and experience either in FortiGate / Palo Alto Firewall
JD
- Responsible for support operations
- Administration of firewall
- Basic firewall/policy change
- Understand the issue and do troubleshooting
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What is the mission of the role? |
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You are expected (through your processes & activities) to deliver world-class customer experience. Mission: The purpose of the role is to implement and troubleshoot Information Security products of 22by7 customers either on-site or remotely. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents. Carry out the technical activities thus ensuring Customer Satisfaction. |
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· Troubleshooting L1/L2/L3 tickets and submitting the RCA. · Implementing information Security products and submitting the reports. · Presenting the appropriate solutions at customer meetings. · Keeping well informed of general technical developments, company products and services. · Maintaining accurate up to date reporting using the company systems and providing ad-hoc manual reporting where required. · Ensuring that product, technical and market knowledge is kept up to date by reading literature, networking, attending training courses, liaising with other colleagues and sharing unique knowledge with the rest of the company. |
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Who are your key stakeholders? |
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To achieve the outcomes of the role, you key transactional stakeholders internally are: - Team Lead - Product Managers - Solutions Architects |
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You will be expected to create strong positive relationships with the customers you work with, in a capacity to help the organization service them better. |
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What are you accountable for? |
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You are accountable for end-to-end solutioning for client needs, including documentation, implementation, deployment & reporting.
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