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What is the mission of the role? |
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You are expected (through your processes & activities) to deliver world-class customer experience. Mission: The purpose of the role is to implement and troubleshoot Information Security products of 22by7 customers either on-site or remotely. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents. Carry out the technical activities thus ensuring Customer Satisfaction. |
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· Troubleshooting L1/L2/L3 tickets and submitting the RCA. · Implementing information Security products and submitting the reports. · Presenting the appropriate solutions at customer meetings. · Keeping well informed of general technical developments, company products and services. · Maintaining accurate up to date reporting using the company systems and providing ad-hoc manual reporting where required. · Ensuring that product, technical and market knowledge is kept up to date by reading literature, networking, attending training courses, liaising with other colleagues and sharing unique knowledge with the rest of the company. |
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Who are your key stakeholders? |
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To achieve the outcomes of the role, you key transactional stakeholders internally are: - Team Lead - Product Managers - Solutions Architects |
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You will be expected to create strong positive relationships with the customers you work with, in a capacity to help the organization service them better. |
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What are you accountable for? |
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You are accountable for end-to-end solutioning for client needs, including documentation, implementation, deployment & reporting.
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About the Role
Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies. We are hiring a Backend Engineer for a dedicated client engagement building an AI-powered application builder platform.
The backend is the operational core of the product: it manages user projects and sessions, coordinates long-running AI agent workloads, maintains project state, and serves as the integration layer between the frontend, the AI system, and the underlying infrastructure.
The mandatory requirement is hands-on production experience shipping Node.js services, with end-to-end ownership of API design, data modelling, and at least one production system involving background job processing or event-driven patterns.
Responsibilities
API and service development: Design and build REST APIs in Node.js with TypeScript. Cover authentication, session management, input validation, structured error handling, streaming responses (SSE, WebSockets), and rate limiting. Maintain clean API contracts that the frontend and AI system can rely on.
Database design and management: Own PostgreSQL schema design for product domains including user accounts, projects, file trees, session state, and generated artefacts. Write efficient queries, manage migrations, and optimise for read patterns that serve a real-time editor experience.
Caching strategy: Implement and maintain caching with Redis for session data, project state, and frequently read configuration. Design cache invalidation logic that keeps the editor experience consistent without stale reads.
Queue and background job management: Implement and operate background job infrastructure using BullMQ or equivalent. AI agent runs are long-running and stateful; handle retries, failure states, priority queues, and concurrency limits.
AI system integration: Build the integration layer between the backend and the AI agent system. Manage job dispatch, result handling, streaming output to the frontend, and error propagation.
Multi-tenancy and access control: Implement tenant data isolation, RBAC, and resource ownership enforcement across all API surfaces.
Observability and reliability: Instrument services with structured logging, metrics, and tracing. Write defensive code with sensible timeouts, fallback behaviour, and circuit breaking on external dependencies.
Testing and code quality: Write unit and integration tests for the services you ship. Review the work of peers and contribute to shared engineering conventions.
Requirements
• Hands-on production Node.js experience (mandatory) — must have personally shipped at least one feature area end to end in a production Node.js service, owning API design, data modelling, and testing.
• 3 to 5 years of professional backend engineering experience. Candidates with slightly less time but strong demonstrated ownership are welcome to apply.
• Strong Node.js and TypeScript. Production experience with Express, NestJS, or Fastify. Solid with async patterns, streaming, error handling, and building services that run reliably under sustained load.
• PostgreSQL depth. Schema design, query writing, indexing, and migrations on at least one production system.
• Redis and caching. Production experience using Redis for caching and session management. Understands cache invalidation trade-offs.
• Queue and background job systems. Hands-on with BullMQ, RabbitMQ, SQS, or equivalent. Experience managing retries, dead-letter queues, job priority, and concurrency control.
• AWS working knowledge. Comfortable with EC2, S3, RDS, SQS, and IAM. Familiar with Docker and basic deployment and environment management.
• Strong written and spoken English. Able to communicate clearly with engineers across disciplines and write precise technical documentation.
Nice to Have
Experience integrating with AI or LLM services (streaming responses, structured outputs, retry patterns); WebSocket or SSE implementation for real-time features; multi-tenant SaaS product experience; GraphQL; OpenTelemetry instrumentation; prior work on developer tools or editor-style products.
GroundTruth is an advertising platform that turns real-world behavior into marketing that drives in-store visits and other real business results. We use observed real-world consumer behavior, including location and purchase data, to create targeted advertising campaigns across all screens, measure how consumers respond, and uncover unique insights to help optimize ongoing and future marketing efforts.
With this focus on media, measurement, and insights, we provide marketers with tools to deliver media campaigns that drive measurable impact, such as in-store visits, sales, and more.
Learn more at groundtruth.com.
We believe that innovative technology starts with the best talent and have been ranked one of Ad Age’s Best Places to Work in 2021, 2022, 2023 & 2025! Learn more about the perks of joining our team here.
Location: Remote, India
About Us
The bidding team is responsible for developing and maintaining our real-time advertising bidder and the data processes generating the index files powering it. Our bidder currently receives ~500k transactions per second on AWS infrastructure typically responding to internal bid requests in under 10ms. This is a high-volume low-latency system and the team focuses on technical excellence in C++, perl, and python to continuously improve cost performance while bringing new features and optimization strategies to market for our customers.
You will:
- Proactively work to develop the skills and behaviors of each team member, coaching and mentoring them toward success in their tasks and careers
- Collaborate with management, stakeholders, and the team to evaluate, plan, and deliver projects involving advertising software systems, components, and features
- Promote transparency regarding the team’s activities across the organization through documentation, structured processes, and effective communications
- Facilitate the team’s learning, growth, and maturity in their agile practices
- Lead by example writing production-ready front-end and backend-code with a continuous delivery & deployment pipeline on AWS
- Support employees by having regular 1:1 conversations, providing feedback, planning for and conducting quarterly reviews, scheduling time-off, facilitating training, providing recognition, and managing any personal or performance issues
You have:
- Education and professional experience: Bachelor’s degree in Computer Engineering or equivalent.
- 8+ experience in technology, including software development, architecture, or related areas.
- 2+ years of experience in team management or technical leadership.
- Primary Skills : C++14/17/20/23, perl, AWS, Git, STL
- Additional nice to have skills/certifications: Python, Apache Web Server, Nginx, Protocol Buffers, HAProxy, Redis, Kinesis, Sed, Awk, Athena
How you can impress us:
- A team player who is organized, flexible and willing to adapt
- Not afraid of new technologies and driven to learn
- A detail-oriented person, who catches problems early and adjusts
- A strong communicator who is able to collaborate with multiple business and engineering stakeholders and work through conflicting needs
- A problem solver who likes to dive deep into a problem, diagnose root causes and work with multiple teams to come up with a solution
- Eager to provide direction and build consistent processes in a maturing start-up culture
- A self-starter who can operate with minimal supervision
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At GroundTruth, we want our employees to be comfortable with their benefits so they can focus on doing the work they love.
- Parental leave- Maternity and Paternity
- Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays)
- In Office Daily Catered Breakfast, Lunch, Snacks and Beverages
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- Tele-med for free doctor consultation, discounts on health checkups and medicines
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- Cell phone reimbursement (Mobile Subsidy program).
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Position: Customer Service Executive
Company: Technomine Group (UK Travel Operations)
About Us:
Technomine Group is a global outsourcing and operations partner supporting clients across the UK, US, and Canada. Our UK-based travel division delivers premium travel support and customer experience management. We are now welcoming fresh, enthusiastic minds to join us as Travel Desk Admin Executives for our UK travel process.
Role Overview:
An incredible opportunity for freshers to gain international exposure in travel operations! You’ll handle backend travel coordination, ensure smooth booking processes, assist with travel administration, and collaborate with UK teams for seamless operations.
Key Responsibilities:
- Manage travel bookings, reservations, and related documentation.
- Handle customer queries via email, chat, or phone.
- Maintain accurate travel records, itineraries, and invoices.
- Coordinate with UK counterparts to ensure process adherence.
- Work in rotational shifts to support UK operations.
Required Skills & Qualifications:
- Graduate in any discipline (Freshers welcome!)
- Good command over English (written & verbal)
- Basic computer proficiency (MS Office, emails, data entry)
- Strong attention to detail and willingness to learn
- Comfortable working in rotational shifts
What We Offer:
- 5 days working with rotational shifts
- Opportunity to work with a UK-based travel company
- Global exposure & career growth within Technomine Group
- Food provided, Leave Encashment, Provident Fund, Accommodation
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• Microsoft: http://asp.net/" target="_blank">ASP.NET Core, Azure, C#/Web API
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Nextyn is looking for a highly motivated individual with good communication skills for an operations role.
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