Sr. Engineer Security

• Must have 6+ years of experience in C/C++ programming language.
• Knowledge of Go programming language and Python programming language is a big plus.
• Strong background in L4-L7 Internet Protocols TCP, HTTP, HTTP2, GRPC and HTTPS/SSL/TLS.
• Background in Internet security related products such as Web Application Firewalls, API Security Gateways, Reverse Proxies and Forward Proxies
• Proven knowledge of Linux kernel internals (process scheduler, memory management, etc.)
• Experience with eBPF is a plus.
• Hands-on experience in cloud architectures (SaaS, PaaS, IaaS, distributed systems) with continuous delivery
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with serverless technologies such as AWS Lambda.
• Exposure to machine learning technologies and distributed systems is a plus
• B.E/B.Tech/MS degree in Computer Science, or equivalent

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:-

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
• Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.

Requirements

• Having relevant experience of 3+ yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
• Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Should be willing to work in rotational day shifts and WFO
• Flexibility to be able to work in a 24/7/7 environment

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level
• View across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive
• environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a
• perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

Responsibilities :

• Determine the scope based on requirements, designing and building security components, and testing efforts, including stating the scope of work, calculating the resources, required in delivering the services and advising the senior system engineer preparing the quotation
• Install and configure services as per the approved implementation plan
• Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline.
• Provide level 1/2 support (basic hardware break-fix & troubleshooting of hardware and software issues) for installed services
• Provide technical deliverables such as high-level design documents, user acceptance test (UAT) doc and as-built documentation
• Provide outstanding quality of service and meet predefined customer service level agreements (SLAs)
• Undergo technical training and obtain technical certifications that are required to meet suppliers' mandatory technical requirements
• Conduct knowledge transfer training (where required)

Knowledge, Skills and Experience :

• Minimum 3 years of relevant experience
• Certified in at least one of the technology domain (Infrastructure hardware and software, network, security)
• Expertise on any two firewalls Specially - Palo Alto, Checkpoint, Fortinet, WAF
• Strong technical knowledge on the assigned solution domain/product
• Expertise in enterprise security products implementation, migration and support.
• Implements security solutions infrastructure and/or application including the design, configuration, development, testing and deployment of security-related technologies such as Firewalls, WAF, LB , IDS/IP
• Strong interpersonal skills with a customer-centric attitude; oral and written communication skills
• Strong attention to technical details, priority management and planning skills
• Ability to work independently with little to no supervision
• Results-oriented
• Security Certifications such as CCNP/CCIE Security or CCSA/CCSE/CCCP/PCNSE/Fortinet NSE1/2/3/4 are desirable

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Providing leadership in the information security space, helping ensure ISO and GDPR certification, and establishing, maintaining, and enforcing our security policies. Working closely with our business and technology teams to ensure awareness and adherence to the policies and procedures established.

To ensure that the security solutions being designed and delivered are aligned with the enterprise security architecture, supporting the transition of the security architecture from its current to its planned future state.

To lead and provide strategic oversight to ensure and assure the beneficial and cost-effective security change across key accounts, through the evaluation of business strategies and requirements providing advice, guidance and assurance.

Role & Responsibility

• Provide security advice and guidance to business and delivery teams ensuring solutions are consistent with the enterprise security roadmap whilst balancing business values and security risk.
• Recommend changes to IT systems to bring them into compliance with security policy, standards, blueprints and roadmaps.
• Influence stakeholders to adopt architecturally sound approaches to the management of risk.
• Advise on the translation of business requirements into secure IT solutions and migration roadmaps.
• Preparation and documentation of standard security operating procedures and protocols
• Recommend technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
• Advise on alternate solutions and countermeasures to mitigate identified information risks.
• Provide assurance that identified solutions or countermeasures mitigate identified information risks.
• Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
• Implements security improvements by assessing the current situation; evaluating trends; anticipating requirements.
• Keeps users and businesses informed by preparing performance reports; communicating system status, and owning security incidents when they arise.

Technical Skills Required

• Proven experience in the design, implementation and operation of scaled IT security services and capabilities, ideally within a large government organization or complex large-scale multi-supplier organization.
• Strong technical aptitude and exposure to ISO 27001 or similar-based security policies and standards.
• Excellent communication skills, with the ability to articulate complex technical issues into business-focused terms and communicate with Stakeholders.
• Knowledge of GDPR, its business implications and the merits of various technical approaches
• Expertise in IT security risk in a business context
• Exposure to web application security and penetration testing.
• Exposure to securing the software development life cycle and to project management disciplines.
• Excellent organizational and technical documentation skills.
• Strong understanding of Information Security including threats, attacks, and vulnerability management.
• Deep understanding of secure development practices, with practical experience of cyber security, privacy protection, cloud security, identity management, situations awareness, protective monitoring, security operations, risk management and reporting.

What will you do?

• Act as senior level escalation point for technical remediation of incidents and service requests.
• Work as L2 resource in AWS Cloud infrastructure and system administration team providing technical support and resolving issues
• Troubleshoot technical issues faced which could be related to external interfaces, networking, application and Ubuntu configuration, IIS Configuration, Linux Servers etc.
• Resolving urgent and immediate requests by support team in a vibrant and demanding environment.
• Test upgrades and patches from development team prior to client rollout
• Document the Interface testing and other details, update and complete all handovers.
• Coordinate directly with on-site IT, vendors, off-site helpdesks over email or phone calls to complete technical assignments.
• Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property.

Technical Competencies you’ll possess:

• Strong Linux and Windows Administration skills
• In depth knowledge of the windows servers & Linux servers.
• Good understanding of AWS Cloud Infrastructure, Networking, Firewall, Infrastructure, SQL and IIS Configuration, Ubuntu Configurations and MySQL.
• Working knowledge of interfaces and integrations of systems.
• Enhanced troubleshooting skills.
• Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.

Position description:

• Manage Network admin operations
• Responsible for Configuration and installation of various network devices and services (e.g. routers, switches, load balancers (Radware), firewalls (Juniper, Fortinet, Cyberoam), network access control
• Ensure network maintenance and system upgrades
• Accountable for – Network Performance and ensure system availability and reliability
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Proactive forecasting of Network capacity and utilization.
• Would handle issues like Production outages.
• Would handle incident and projects
• Good problem-solving skills
• Team mentoring and timely project delivery.

Primary Responsibilities:

• To ensure availability and uptime of On-premise and cloud network

Reporting Team

• Reporting Designation: Head - Site Reliability Engineering (ABL_SS_362)
• Reporting Department: Site Reliability Engineering (24777)

Required Skills:

• Well versed with network architecture and complex network design
• Well versed with firewalls, UTM features, IDS/IPS, WAF (Web Application Firewall), SSL Offloading
• Good hands-on with Layer 2 and Layer 3 topologies
• The key focus in Enforcing policy and regulatory compliance by maintaining the organization firewall infrastructure

Senior Netskope Technology Stack Expert (SWG/CASB/ZTNA)

Duties and Responsibilities:

• Hands on experience configuring rules and policies across the SWG/CASB/ZTNA platforms.
• Lead the Deployment and Operationalization of the Netskope Technology stack
• Defining and implementing procedures and policies to ensure proper maintenance of the environment
• Implement the process, systems, and technology required to fully maximize the platforms security capabilities
• Develop strategy, execution roadmap, priorities, and investment plans
• Partner with the leadership team to define strategic objectives
• Work closely with IT, Engineering and Security teams to ensure appropriate protections are in place while maintaining a continuity of service
• Engage Netskope’s technical teams in troubleshooting issues with current or new integrations

Required Experience and Skills:

• 5 - 7 years of leadership experience leading a team
• 3 - 5 years of experience hands-on technical design, implementation, and leadership of enterprise deployments
• Excellent knowledge and prior experience supporting network security technologies including but not limited to Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Strategic capability to lead and innovate while thriving in a fast-moving environment
• A bias for action, results and delivery, with a high quality bar
• Proven track record of developing people, leading and managing high-performing teams
• An innate ability to create a sense of loyalty, trust, and positive culture. Ability to energize people and teams and establish cross functional cooperation
• Forward-thinking and problem-solving mindset; drawn to building off ambiguous and unsolved problems and “making it happen”
• Demonstrated ability to interface and maintain effective relationships with all levels of employees in a team-oriented environment

What you will be doing:

• Participate in network and security initiatives, network designs, project plans, and deployments as well as coordinating technical issues with vendors and internal teams
• Contribute to design, installation, maintenance, vulnerability remediation, and monitoring of network and security systems
• Responsible for expert-level troubleshooting of any problems relating to global issues - participation in security incident management and response.
• Providing support and guidance to Technology teams across network and security technologies.
• Adhere to IT access-management incident response and change control procedures (ITIL)
• Continuous documentation of the IT network infrastructure including technical specifications, design documents, roll-out, and disaster recovery plans

What we are looking for:

A Network Security engineer with a solid comprehensive background in:

• Ability to manage, supervise and delegate multiple tasks
• Strong experience with SIEM and log management
• EDR (Endpoint Detection and Response - especially in Microsoft ATP, Defender or SentinelOne) configuration and management.
• Vendor management; including SOC (Security Operations Centre) providers
• Global Security Incident management support
• Experience in SD-WAN (Meraki) management and troubleshooting
• Knowledge of network security, hardening network equipment, and vulnerability scans
• Experience in Microsoft security and endpoint management tooling such as MCAS and MEM
• Excellent troubleshooting skills. Ability to rapidly identify respond to and resolve issues
• Proven experience in remote access technologies (ZScaler an advantage)
• Excellent communication skills (written and verbal).
• An ability to work under pressure and take ownership of tasks and customer issues.
• Ability to work individually and as part of a global Infrastructure Technology team with regional teams in India, UK and North America.

We are seeking a Security Program Manager to effectively drive Privacy & Security Programs in collaboration with cross functional teams. You will partner with engineering leadership, product management and development teams to deliver more secure products.

Roles & Responsibilities:

• Work with multiple stakeholders across various departments such as IT, Engineering, Business, Legal, Finance etc to implement controls defined in policies and processes.
• Manage projects with security and audit requirements with internal and external teams and serve as a liaison among all stakeholders.
• Managing penetration tests and security reviews for core applications and APIs.
• Identify, create and guide on privacy and security requirements considering applicable Data Protection Laws and implement them across software modules developed at Netmeds.
• Brainstorm with engineering teams to figure out how privacy and security controls can be applied to Netmeds tech stack.
• Coordination with Infra Teams and Dev Teams on DB and application hardening, standardization of server images / containerization.
• Assess vendors' security posture before onboarding them and after they qualify, review their security posture at a set frequency.
• Manage auditors and ensure compliance for ISO 27001 and other data privacy audits.
• Answer questions or resolve issues reported by the external security researchers & bug bounty hunters.
• Investigate privacy breaches.
• Educate employees on data privacy & security.
• Prioritize security requirements based on their severity of impact and product roadmap.
• Maintain a balance of security and business values across the organisation.

 Required Skills:

• Web Application Security, Mobile Application Security, Web Application Firewall, DAST, SAST, Cloud Security (AWS), Docker Security, Manual Penetration Testing.
• Good hands-on experience in handling tools such as vulnerability scanners, Burp suite, patch management, web filtering & WAF.

• Familiar with cloud hosting technologies (ex. AWS, Azure). Understanding of IAM, RBAC, NACLs, and KMS.

• Experience in Log Management, Security Event Correlation, SIEM.
• Must have strong interpersonal skills and should be able to communicate complex ideas seamlessly in written and verbal communication.

Good to Have Skills:

• Online Fraud Prevention.
• Bug Bounty experience.
• Security Operations Center (SOC) management.
• Experience with Amazon AWS services (EC2, S3, VPC, RDS, Cloud watch).
• Experience / Knowledge on tools like Fortify and Nessus.
• Experience in handling logging tools on docker container images (ex. Fluentd).

Roles and Responsibilities

• Extensive experience of 2-5 years in Vulnerability Assessment and Penetration testing, Web Application security.
• An Experience in performing web application security assessments using hands on techniques for identifying SQL injections, XSS, CSRF, authentication/authorization, OWASP top 10 issues.
• Must have working experience in OWASP Top 10 Vulnerabilities Testing in Web applications.
• Create policy and standards for developers and testers to secure programming in the organization. (secure code review, static application security testing.
• Experience on both commercial and open source tools Cenzic Hailstorm, Burpsuite, AppScan, WebInspect, Appspider, sqlmap, OWASP ZAP. Assessing cloud security risk (AWS and Azure) and recommending appropriate security controls.
• Ability to interact with project teams to understand the security requirements and come up with solutions
• Extensive knowledge of managing Web Application Firewall (Product) including rules management and product administration
• Strong understanding of networking concept.

Desired Candidate Profile

• Excellent knowledge of Microsoft Windows operating environments and with special attention to security and hardening issues.
• Able to work independently with minimal supervision.
• Good knowledge of secure software development standard, process, techniques, cloud security policies and tools.
• Keep stakeholders updated with communications and weekly reporting.
• Collaborate with Security Platform and Services teams to build and integrate existing security solutions.
• Excellent communication skills - written, verbal, presentation and interpersonal.
• Willing to learn new skills and implement new technologies.
• Should come with bachelor’s degree in engineering, mathematics or master’s in computer application / programing.