Network Security Engineer

Roles & Responsibilities:-

1. Provide technical support to customers via phone, email, and ticketing system regarding Palo Alto Networks security products
2. Troubleshoot and resolve customer issues related to firewall policies, network connectivity, VPN configurations, threat prevention, and security features
3. Collaborate with customers, cross-functional teams, and vendors to diagnose and resolve complex technical issues
4. Perform system configurations and assist customers with initial product installations, upgrades, and migrations
5. Monitor and analyze system logs and events to identify and respond to security threats and performance issues
6. Document customer interactions, troubleshooting steps, and solutions in a knowledge base
7. Stay up-to-date with latest trends and advancements in network security technologies and industry best practices

Ideal Candidate:-

1. Strong Firewall / Network Security Support Profile with Palo Alto exposure
2. Mandatory (Experience 1): Must have around 2 years of experience in network security, with hands-on firewall support (Palo Alto preferred), and knowledge of network security concepts and protocols (TCP/IP, VPN, SSL/TLS, IDS/IPS, next-generation firewalls).
3. Mandatory (Experience 2): Must be able to perform system configurations and assist with installations, upgrades, and migrations, and monitor/analyse system logs and events to respond to security threats and performance issues.
4. Mandatory (Tech skill): Must be able to troubleshoot firewall policies, network connectivity, VPN configurations, and threat-prevention issues, with a basic understanding of network infrastructure (routers, switches, load balancers).
5. Mandatory (Skill): Must have strong analytical and problem-solving skills, provide support via phone/email/ticketing, document interactions and solutions in a knowledge base, and collaborate with customers, cross-functional teams, and vendors.
6. Mandatory (Domain): Banking-industry experience preferred; strong candidates with the same technical experience from another industry are acceptable.
7. Mandatory (Note): Must be comfortable with a 24/7 rotational shift environment and on-call support at the client site (IDFC Bank, Airoli, Navi Mumbai)
8. Mandatory (Communication): Must have excellent verbal and written communication, able to explain technical concepts clearly.
9. Preferred (Product / Education): Familiarity with Palo Alto Networks products (PAN-OS, GlobalProtect, WildFire); Bachelor's degree in Computer Science, IT, or a related field.

Technical Consultant – Palo Alto Networks

Company: Inflow Technologies

Website: https://inflowtechnologies.com

About: Founded in 2005, Inflow Technologies is a niche IT Infrastructure Distribution Services player offering Value Added Distribution in Networking, Cybersecurity, UCC, AIDC, Surveillance, Server, Storage & Software across India/South Asia. HQ in Bangalore, 20+ locations, 120+ certified technical resources, USD 700M+ annual run-rate revenue.

Location: Bangalore

Work Mode: Work From Office

Work Days: 5 days/week

Position Overview

Senior-level, high-impact technical role driving architecture, implementation, and optimization of Palo Alto Networks' enterprise security solutions. Acts as SME bridging security engineering and client-facing technical consultation.

Key Responsibilities

• Design, deploy, and optimize Palo Alto NGFW solutions in complex enterprise environments
• Provide L3/L4 escalation support for Palo Alto firewall, Prisma, and Cortex-related issues (PAN-OS)
• Architect and implement: Prisma Access (SASE/ZTNA), Prisma Cloud (CSPM, CWPP, CNAPP), Cortex XDR/XSOAR
• Advanced troubleshooting: traffic flow issues, security policy mismatches, VPN (IPSec/GlobalProtect), threat prevention, URL filtering, SSL decryption
• Lead end-to-end implementation projects (design, deployment, migration, optimization)
• Integrate Palo Alto solutions with SIEM/SOC platforms, IAM (SAML, Azure AD, Okta), and public cloud (AWS, Azure, GCP)
• Manage HA, clustering, and firewall upgrades
• Liaise with Palo Alto TAC for critical issue resolution
• Conduct security assessments, best practice reviews, and performance tuning
• Maintain technical documentation (HLDs/LLDs, SOPs, runbooks)
• Mentor L1/L2 engineers
• Participate in change management, maintenance windows, and incident response

Requirements

• Experience: 6–12 years in network and security engineering (min 6 years)
• Education: Bachelor's degree in Computer Science, Engineering, or related field

Process

• Interview Rounds: 2 Virtual + Final Face-to-Face

Role Overview

We are looking for an experienced Network Security Engineer to design, implement, maintain, and secure enterprise network infrastructure. The role requires a strong understanding of network security principles, hands-on experience with security technologies, and the ability to troubleshoot complex network and security issues.

The ideal candidate will work closely with network, infrastructure, cloud, application, and security teams to ensure secure, resilient, and highly available network environments. The candidate should be comfortable handling security incidents, performing root-cause analysis, implementing security controls, and contributing to continuous improvement of the organization's network security posture.

Key Responsibilities

• Design, implement, configure, and maintain enterprise network security infrastructure.
• Manage and support network security technologies including firewalls, VPNs, IDS/IPS, secure gateways, and network access controls.
• Configure and maintain security policies, access rules, NAT, VPN tunnels, and related network security controls.
• Monitor network traffic and security events to identify potential threats, anomalies, and unauthorized access.
• Troubleshoot complex network connectivity and security-related issues and perform root-cause analysis.
• Investigate and respond to network security incidents in coordination with security and infrastructure teams.
• Review firewall and network security rules regularly and ensure they follow established security standards and business requirements.
• Support secure connectivity across data centers, corporate networks, remote locations, cloud environments, and third-party networks.
• Participate in network security assessments, vulnerability remediation, and security hardening activities.
• Implement and maintain network segmentation and access-control mechanisms.
• Work with internal teams to assess security requirements for new applications, infrastructure, and network changes.
• Participate in change management, implementation, and post-change validation activities.
• Maintain network security documentation, architecture diagrams, configurations, and operational procedures.
• Contribute to security improvement initiatives, automation, standardization, and operational efficiency.
• Work with vendors and technology partners for issue resolution, upgrades, and technical escalations.
• Ensure network security operations align with organizational policies, industry standards, and compliance requirements.

Required Skills

• Strong experience in network security engineering and enterprise networking.
• Good understanding of TCP/IP, DNS, DHCP, HTTP/HTTPS, routing, switching, VLANs, and network protocols.
• Hands-on experience with enterprise firewalls and security gateways.
• Strong understanding of VPN technologies, IPsec, SSL/TLS, NAT, and access-control policies.
• Experience with IDS/IPS, network monitoring, traffic analysis, and security event investigation.
• Experience troubleshooting network and security issues across complex environments.
• Good understanding of network security architecture, segmentation, and secure connectivity.
• Experience with incident management, change management, and root-cause analysis.
• Familiarity with security best practices, vulnerability management, and network hardening.
• Strong analytical, troubleshooting, and problem-solving skills.
• Good written and verbal communication skills with the ability to work effectively with technical and non-technical stakeholders.

Preferred Skills

• Experience with security technologies from vendors such as Palo Alto, Fortinet, Cisco, Check Point, or similar.
• Exposure to cloud networking and cloud security across AWS, Azure, or GCP.
• Knowledge of Zero Trust, SASE, SD-WAN, or network access control concepts.
• Experience with security monitoring/SIEM platforms.
• Exposure to scripting or automation using Python, PowerShell, or similar technologies.
• Relevant certifications such as CCNA/CCNP Security, PCNSE, Fortinet certifications, or equivalent are an advantage.

Key Competencies

• Network Security Engineering
• Enterprise Network Troubleshooting
• Firewall & VPN Management
• Security Incident Handling
• Network Monitoring & Analysis
• Security Hardening
• Root-Cause Analysis
• Risk & Vulnerability Awareness
• Change & Configuration Management
• Stakeholder Communication
• Problem Solving
• Documentation & Process Discipline