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We are seeking an experienced and proactive Oracle Tech Support professional to join our team in Noida. The role involves providing day-to-day operational and application support for Oracle E-Business Suite (EBS) R12 and Oracle Fusion Cloud Financials. The ideal candidate will have hands-on experience with core financial modules and demonstrate expertise in troubleshooting, incident resolution, and system maintenance.

Key Responsibilities:

• Provide L1/L2/L3 level application support for Oracle EBS R12 (minimum two modules) and Oracle Fusion Cloud Financials.
• Troubleshoot and resolve issues related to P2P, O2C, and GL modules.
• Perform root cause analysis and work on bug fixes, enhancements, and service requests.
• Collaborate with functional and technical teams to support user requirements and process improvements.
• Utilize ITSM tools to manage Incident, Problem, and Change Management processes.
• Write and optimize SQL queries for diagnostics and reporting purposes.
• Ensure adherence to SLAs and provide timely updates on tickets and escalations.
• Maintain documentation of system changes, support procedures, and issue resolutions.

Required Skills:

• Hands-on experience with Oracle EBS R12 (minimum 2 modules) and working knowledge of Oracle Fusion Financials.
• Strong understanding of financial modules including P2P (Procure-to-Pay), O2C (Order-to-Cash), and General Ledger (GL).
• Proficiency in SQL and basic scripting for support and analysis tasks.
• Experience with ITIL processes – Incident, Problem, Change, and Configuration Management.
• Familiarity with ticketing systems (ServiceNow, BMC Remedy, etc.).
• Strong troubleshooting and analytical skills.

Soft Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a team-oriented approach.
• Customer-centric attitude and the ability to handle pressure calmly.
• Good organizational and time-management skills with the ability to multitask and prioritize effectively.
• Willingness to work in UK time zone.

Looking for a skilled Oracle Finance Functional Analyst with hands-on experience in Oracle EBS R12 (min 2 modules) and Fusion Financials.

Key Skills:

• Strong knowledge of P2P, O2C, GL
• Proficient in SQL & ITIL processes
• Experience with Oracle EBS/Fusion support & enhancements
• Excellent communication & problem-solving skills
• Must be open to UK shifts (1:30–10:30 PM / 2:30–11:30 PM)

Good to Have:

• Oracle certification
• Experience in global support environments

Job description – Oracle Fusion Finance Functional

· As a Senior Oracle Senior Functional Consultant, you willstep into a world of innovation and transformation. You

will collaborate closely with clients, leveraging your deep knowledge of Oracle ERP cross functional development

to craft tailored solutions that optimize financial processes and business operations.

· Picture yourself leading the charge in development of Oracle and other engaged technology solutions, ensuring

seamless integration and customization. You will be the go-to expert for troubleshooting complex cross functional

challenges, all while providing top-notch training and support to clients.

What you'll do:

· Provide subject matter expertise and lead functional tracks on Oracle ERP Cloud Applications for the Financial modules.

· Provide solutions based on accounting principles and rulesfor the financial modules.

· Complete project tasks and deliverables as per established project timelines. Written deliverables should be of the highest quality as per established project templates.

· Engage with clients and lead workshops to define business requirements.

· Conduct gap analysis between delivered functionality and client requirements. Provide solutions to Gaps along with recommended solution for the financial modules.

· Document Gaps, Issues and Solution Process Flows.

· Create RAID items as necessary per direction of the PMO, update the status on RAID items for items assigned and coordinate with the client for timely closure of items.

· Map customer s business process to Oracle Cloud Applications processes

· Configure the modules to align with customer s business processes.

· Migrate customer financial data from Legacy to Oracle Cloud Applications

· Prepare the functional design for all technical objects in customer driven template along with documentation of the test criteria for each technical object.

· Develop testing scenarios and test scripts. C2- Restricted Restricted use

· Lead testing events like unit, integration, and acceptance testing. Tasks include finalizing scenarios with the client, prepping data for testing, providing the schedule for the events, coordination of completion of testing and ensuring accuracy in testing.

· Facilitate knowledge transfer.

· Be available during the working hours and Client communication tools for the project.

· Work and engage with other project team and counterparts of different module leads and technical team for project work

· Lead on cross functionalsolutions i.e. roll mapping, integration, data exchange frequency in coordination with

other modules Functional lead to map the cross functionalsolution.

· Execute the project work based on Client defined project process, project execution methodology and templates.

What We are Looking For:

· 8 to 12 years of experience with Oracle ERP Applications

· Experience with Oracle Financials module: GL, AP, AR, Fixed Assets and Cash Management and Shared HR.

· Experience in 2 to 3 implementations

· Experience with Data migration - Legacy to New system or EBS to Cloud

· Knowledge of P2P, O2C, A2R - how the information is flowing into Finance module.

· Experience with Revenue management and advance collections module are preferred.

· Experience in Business Process Consulting, problem definition, facilitating global design workshops, business

process analysis, providing subject matter guidance.

POSITION SUMMARY

Essential Skills & Key Responsibilities

• Expertise in P2P domain which includes Procurement and Account Payables and Fusion
• P2P functional implementation experience including Interfaces & RICE objects with other legacy applications.
• Leading the business analysis capability in the procurement space, building excellent business connect, influencing and negotiating between tech and business.
• Capture & clarification of business requirements through a range of analysis techniques for the Business (data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams)
• Function as a techno-functional resource and assist in designing solutions for business
• Understand the business data in depth, analyse key performance indicators and use the same to analyse the requirements further
• Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business
• Proactively working with business to identify, define, and clarify the scope / issues in terms of complex business/systems requirements.
• Identify options for potential solutions and assessing them for both technical and business suitability/feasibility
• Working with business to capture & clarify business requirements & support business & technology teams in data analysis, in UAT phase etc.
• Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team
• Driving user acceptance criteria with the customer
• Aware of the AGILE terminologies and should have knowledge of AGILE tools like JIRA, Confluence etc.
• Basic knowledge of PL/SQL for data querying & analysis will be an added advantage.
• Exposure to MS Office products like Visio and Excel