
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a ORM Specialist, you will be responsible for online content, tracking and analysis of reputation factors and successful management of brand’s reputation.
What you will do:
- Facilitating problem resolution along with other questions
- Consistently creating an exceptional consumer experience with each contact via inbound / outbound post/ tweet/ email
- Ensuring that all written communication is carried out as per the set procedures
- Working towards enhancing and building the organization’s reputation by constantly measuring the effectiveness of your strategies
- Establishing policies and procedures, systems and standards that will avoid any negative impacts on the organization
Desired Candidate Profile
What you need to have:- A degree in digital marketing, social media marketing/branding is recommended
- Bachelors or Masters in Business Management or Mass Communication would be preferred
- Working knowledge/familiarity with social listening tools
- Minimum 2 years of Escalation handling experience on the Social Media Platform
- Experience in Customer Centric approach
- Excellent written communication skills
- Able to work under pressure
- Experience in FinTech industry would be an added advantage

Similar jobs
Responsibilities:
- Develop and maintain high-quality, efficient, and scalable backend applications.
- Participate in all phases of the software development lifecycle (SDLC)
- Write clean, well-documented, and testable code adhering to best practices.
- Collaborate with team members to ensure the successful delivery of projects.
- Debug and troubleshoot complex technical problems.
- Identify and implement performance optimizations.
- Participate in code reviews
- Hands-on experience with Springboot, Java 8 and above.
- 2-5 years of experience developing Java applications.
- Knowledge about at least one messaging system like Kafka, RabbitMQ etc.
- Required React developer requirements, qualifications & skills:
- Proficiency in React.js and its core principles
- Strong JavaScript, HTML5, and CSS3 skills
- Experience with popular React.js workflows (such as Redux)
- Strong understanding of object-oriented programming (OOP) principles.
- Experience with design patterns and best practices for Java development.
- Proficient in unit testing frameworks (e.g., JUnit).
- Experience with build automation tools (e.g., Maven, Gradle).
- Experience with version control systems (e.g., Git).
- Experience with one of these databases – Postgres, MongoDb, Cassandra
- Knowledge on Retail or OMS is a plus.
- Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset
- Ability to reverse engineer existing/legacy and document findings on confluence.
- Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.
Overview:
The Senior Operations Executive plays a pivotal role in overseeing the daily operations of the organization. He/she is responsible for ensuring smooth functioning across various departments, optimizing processes, and implementing strategies to enhance efficiency and productivity. This position will report directly to the Operations Manager and collaborate with department heads to achieve organizational goals.
Key Responsibilities:
Strategic Planning:
- Develop and implement operational strategies aligned with the organization's objectives.
- Identify opportunities for process improvement and cost optimization.
Process Optimization:
- Analyse existing operational processes and identify opportunities for improvement.
- Develop and implement strategies to streamline workflows and enhance efficiency.
- Establish and maintain standard operating procedures (SOPs)
Cross-Functional Collaboration:
- Collaborate with various departments to understand their support needs.
- Address any operational issues that may arise and work towards resolution.
Technology Integration:
- Identify and evaluate new technologies or tools that can improve operational processes.
- Oversee the implementation of new systems and ensure proper training for the team.
Budget Management:
- Assist in the development and management of the operations support budget.
- Monitor expenditures and implement cost-saving measures where possible.
Managing Operational teams:
- Managing functional teams like technical operations, Legal, Business operations, etc, and reviewing daily/monthly planning and goals.
Vendor Management:
- Identify and evaluate potential vendors for operational support services.
- Negotiate contracts and agreements to ensure favourable terms for the organization.
- Collaborate with vendors to resolve issues and improve service delivery.
Qualifications:
- Must have:
- Engineering (Software/IT/Computer) +2 years of work experience + MBA (Operations/ Business Management) +3 years of experience
- Certification in project management or operations management (e.g., PMP, Six Sigma).
- Proficiency in MS Tools, JIRA, Atlassian, Confluence, MIRO (or any similar tool)
- Proven experience in operations management or a similar role.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Proficiency in project management tools and software.
- Sound knowledge of industry regulations and compliance standards.
Additional Requirements:
- Flexibility to adapt to changing priorities and work in a fast-paced environment.
- Ability to make sound decisions under pressure.
- Commitment to maintaining confidentiality and integrity.
- Willingness to travel occasionally as and when required.
Benefits and perks:
- Progressive leave policy for effective work-life balance.
- Training and Certification budget for your professional growth and development.
- Company-sponsored workcation once a year.
- Multicultural peer groups and supportive workplace policies.
- Celebrate monthly team events and fun-filled outings.
Need salesforce experience.
Apply for more details
Working in highly collaborative teams and building quality code
Working in lots of different domains and client environments also understanding the business domain deeply
Architect highly scalable, highly available, reliable, secure and fault-tolerant systems with minimal guidance
Suggest new architectural elements to improve the existing architecture
Design and implement low latency RESTful services; Define API contracts between services; Version APIs and make them backward compatible
Translate business requirements into scalable and extensible design
Create platforms, reusable libraries and utilities wherever applicable
Continuously refactor applications to ensure high-quality design
Choose the right technology stack for the product systems/subsystems
Write high-quality code that are modular, functional and testable; Establish the best coding practices
Formally mentor junior engineers on design, coding and troubleshooting
Plan projects using agile methodologies and ensure timely delivery
Troubleshoot issues effectively in a distributed architecture
Communicate, collaborate and work effectively in a global environment
Operationalize releases by partnering with Tech operations on capacity planning and operability of the product.
Skills Required:
Proficient in JVM based language(like Java, Groovy), J2EE technology stack
Expertise in API design and development, experience in dealing with a large dataset
Strong in collections, algorithms, multithreading, also have worked on Springboot, Hibernate frameworks.
Practicing the coding standards (clean code, design patterns, etc)
Very strong object-oriented design skills, awareness of design patterns and architectural patterns
Performance tuning and Troubleshooting memory issues, GC tuning, resource leaks, etc.
Strong problem-solving skills, algorithmic skills and data structures
Experience in agile methodologies like Scrum
Good understanding of branching, build, deployment, continuous integration methodologies
Experience in leading a team (min 5)and mentoring engineers
Attitude to getting Stuff Done!
Ability to make decisions independently.
Good to have:
Hadoop knowledge
Cloud Platform Architecture
Groovy
Skills Required (Knowledge and Skills)
SAP Fiori UI5
OData service
HTML5
CSS3
Java Script
Angular, Node (Not Mandatory, Added advantage)
collaterals Ability to generate grammatically correct content in clear and precise manner using
appropriate vocabulary and tone Proficient in MS Office, PPT, Good knowledge of conducting online research (Finding information from Internet) Understanding and knowledge of website optimization Understanding and knowledge of internet marketing, digital media and e-commerce.
| Role | : | Design & Creative |
| Industry Type | : | SOFTWARE, IT & ITES |
| Functional Area | : | Other Design |
| Employment Type | : | FTE |










