Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As a ORM Specialist, you will be responsible for online content, tracking and analysis of reputation factors and successful management of brand’s reputation.
What you will do:
- Facilitating problem resolution along with other questions
- Consistently creating an exceptional consumer experience with each contact via inbound / outbound post/ tweet/ email
- Ensuring that all written communication is carried out as per the set procedures
- Working towards enhancing and building the organization’s reputation by constantly measuring the effectiveness of your strategies
- Establishing policies and procedures, systems and standards that will avoid any negative impacts on the organization
Desired Candidate Profile
What you need to have:- A degree in digital marketing, social media marketing/branding is recommended
- Bachelors or Masters in Business Management or Mass Communication would be preferred
- Working knowledge/familiarity with social listening tools
- Minimum 2 years of Escalation handling experience on the Social Media Platform
- Experience in Customer Centric approach
- Excellent written communication skills
- Able to work under pressure
- Experience in FinTech industry would be an added advantage
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon