ORM Specialist

Strong sales executive profile

Mandatory (Experience 1): Must have 3+ years of hands-on B2B SaaS sales experience, preferably selling subscription-based products or platforms

Mandatory (Experience 2): Must have experience in doing end to end Hunting / New Business Acquisition, including prospecting, pitching, negotiation, and deal closure

Mandatory (Experience 3): Must have experience of managing the complete sales cycle independently — research, outreach, client meetings, solution pitching, proposal handling, and closing.

Mandatory (Experience 4): Strong communication, presentation, negotiation, and objection-handling skills with experience engaging with mid to senior-level stakeholders

Mandatory (Experience 5): Experience in pipeline building & CRM usage, maintaining accurate forecasts, sales funnel tracking, and performance reporting.

Mandatory (Company): B2B SaaS Product companies

Mandatory(Exclusion) : Profiles with Only EdTech background will not be considered.Preferred (Consultative Selling): Strong listening skills with the ability to understand client business challenges and position SaaS solutions

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

React.js Developer Job Description

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.

React.js Developer Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

React.js Developer Requirements:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

• Overall accountable for achieving monthly deals target and quarterly revenue target
• Responsible for identifying / qualifying new opportunities for Avekshaa’ solutions andappNeura products mainly in the domestic Market.
• Responsible for building solid qualified pipeline.
• Pursue hot/warm leads and convert them into business.
• Provide operational support for all sales processes including alliances, pipeline
• progression, sales proposals, collections dashboards etc.
• Understand client’s needs and identifying the right solution to solve those busines schallenges
• Understand competitive landscape and constantly improve market intelligence
• Ensure selling effectiveness across the sales cycle.
• Build client database
• Support marketing activities across regions.

• Indian market - Lead generation
•  Maintaining the database
•  Cold calls, setting up the meeting
• 1-3 years of solutions, IT consulting and software product selling experience in the domestic market. Experience of selling APM products-services, IT service management,
• testing and security services will be an added advantage. (People with only Hardware and Network selling experience shall not apply)
• Must be hunter with ability to identify opportunities and convert leads into pursuits
•  Go Getter, has a drive to win - gets results despite hurdles, rejection, is persuasive and
• have the drive to win over competition
•  Must have achieved / over-achieved revenue targets consistently.
•  Ability to understand technical solution and articulate the same to CIO / Buyer over calls / meeting.
• Must have adequate exposure to client management and buyer processes including vendor registration etc.

• Bachelor/Master's in computer science or relevant fields
• 10+ years of Relevant Experience
• Strong sense of ownership
• Excellent Java and object-oriented development skills
• Experience in building and scaling microservices
• Strong Knowledge in RDBMS & NoSQL databases
• Strong problem-solving skills, technical troubleshooting and diagnosing
• Expected to be a role model for young engineers, have a strong sense of code quality, and enforce code quality within the team
• Excellent understanding of Debugging performance and optimization techniques
• Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka
• Experience in developing any large scale Experience in cloud technologies
• Demonstrated ability to deliver in a fast-paced environment

                                                             Tech Lead - BizzTM

Job Title: Tech Lead

 Location: Gurgaon

About us

BizzTM is an innovative retail platform that offers access to a range of e-commerce products through a network of local 'BizzOwners' in Tier2+ cities. It brings the variety and range of e-commerce categories to the aspirational population in these cities which are underserved by e-commerce due to high delivery costs and the need for trust.

Experience Required:

 4-6 years of experience About the role We are looking for a Tech Lead to turn our vision and product into easy-to-use software for our Clients.

Responsibilities:

• Responsibility for delivery of overall technical solution on schedule and time
• Knowledge in developing enterprise solution architecture design for solving complex business problems considering re-use, scalability, reliability, innovation and emerging technology trends
• Evaluates solutions to ensure that they are in alignment with the broader organization's mission, strategy / objectives, capabilities and processes using industry recognized architectural models and roadmaps
• Works with the business to understand and solve complex problems, by presenting various solution options and technical concepts in a comprehensible manner
• Evaluates emerging technologies and drive digital transformation while providing solutions to problems with innovative and creative ideas
• Works closely and continuously with the business to focus on meeting business requirements and incorporating broader aspects such as data privacy & sovereignty, business continuity, information security, integration with other systems, etc.
• Recognizes industry technology trends and emerging technologies, understands how businesses can adopt them
• Capable to work across multiple projects / engagements with varied stakeholders.
• Oversight on the implementation through periodic reviews and due diligence checks to confirm the developed solution complies with architectural design

Requirements:

• Experience of Design & development of MVC, REST API services on Node.js based framework(FeathersJS/ExpressJS)
• Experience of Object oriented programming
• Proven ability to deliver in a fast-paced development environment
• Strong programming skills (Javascript, CSS, HTML, ReactJS)
• Experience with SQL based database
• A positive attitude, and a team player
• Experience with scalable architectures using API management, container orchestration (e.g. Kubernetes, Cloud Foundry etc.), API management, microservice frameworks, etc.
• Broad and extensive knowledge of the software development process and its technologies & engineering practices like DevOps, Continuous Integration & Delivery
• Experienced in client-side app design and development in Angular, ReactJS, NodeJS etc.
• Significant experience in presenting ideas, products, concept papers to varied audiences
• Software development full lifecycle methodologies, patterns, frameworks, libraries and tools

“Key skills”

“Key skills”

• Who has a good command in English?
• Should be a Good Team Player with a High Learning Attitude
• Want to learn new things and advance level of SEO.

“Responsibilities and Duties”

• Handling ON job SEO tasks.
• Improve a company's projects organic search results.
• Place keywords appropriately to gain the most search engine traffic.
• Handle multiple social media platforms.

• Who has a good command in English?
• Should be a Good Team Player with a High Learning Attitude
• Want to learn new things and advance level of SEO.