11+ Network design Jobs in Delhi, NCR and Gurgaon | Network design Job openings in Delhi, NCR and Gurgaon

About the Role

We are seeking a highly skilled L3 Network & Network Security Engineer with Team Management responsibilities to lead the design, delivery, and support of secure network solutions for enterprise and mid-market customers.

As part of an IT System Integration company, this role combines deep technical expertise, team leadership, and customer-facing project delivery. You will act as a technical authority, mentor a team of engineers, and ensure high-quality implementation and support of complex network and security environments.

Key Responsibilities

Technical Leadership (L3)

• Act as the L3 escalation point for complex network and security incidents.
• Design, validate, and implement enterprise network architectures (LAN, WAN, WLAN, Data Center).
• Lead technical design workshops and solution reviews with customers.
• Perform advanced troubleshooting across routing, switching, and security domains.
• Review and approve high-risk configuration changes and deployments.
• Define technical standards, best practices, and reference architectures.

Network Engineering

• Design and support routing and switching technologies (BGP, OSPF, EIGRP, VLANs, STP, HSRP/VRRP).
• Deliver WAN, SD-WAN, MPLS, VPN, and internet connectivity solutions.
• Support network migrations, refresh projects, and infrastructure transformations.
• Produce high-quality design documents (HLD/LLD), implementation plans, and as-built documentation.

Network Security Engineering

• Design and implement secure network solutions including NGFWs, IDS/IPS, VPNs, and NAC.
• Define and enforce segmentation, access control, and zero-trust security models.
• Implement and manage firewall platforms (e.g., Palo Alto, Fortinet, Cisco Firepower, Check Point).
• Support compliance-driven customer requirements (ISO 27001, SOC 2, PCI-DSS, etc.).
• Work closely with SOC and security teams on incident response and remediation.

Team Management & Mentorship

• Lead, mentor, and develop a team of L1/L2/L3 network and security engineers.
• Assign workload, manage escalations, and ensure SLA adherence.
• Conduct performance reviews, coaching, and technical skill development.
• Support recruitment, onboarding, and technical training plans.
• Foster a culture of technical excellence, accountability, and continuous improvement.
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Project & Customer Engagement

• Act as a trusted technical advisor for customers.
• Collaborate with pre-sales teams on solution design, effort estimation, and technical validation.
• Support Proof Concepts (PoCs) and customer demonstrations.
• Ensure successful project delivery aligned with scope, timelines, and quality standards.
• Participate in change management, maintenance windows, and on-call rotations.
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Required Skills & Experience

• 5+ years of experience in enterprise networking and network security.
• Strong hands-on experience in L3 routing, switching, and firewall technologies.
• Proven experience leading or managing technical teams.
• Background working in an IT System Integrator, MSP, or project-based environment.
• Advanced troubleshooting skills across OSI Layers 1–7.
• Excellent customer-facing communication and documentation skills.
• Ability to balance hands-on engineering with leadership responsibilities.

Preferred Qualifications

• CCNP / CCIE / PCNSE / NSE / Check Point CCSA/CCSE or equivalent.
• Experience with SD-WAN and SASE solutions.
• Cloud networking and security (AWS, Azure, GCP).
• Automation and scripting experience (Python, Ansible, Terraform).
• ITIL or project management exposure is a plus.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

What You'll Do

• Responsible for achieving quarterly and annual sales quota
• Conducts sales needs analysis with new and prospective customers, including the development of client-centric product solutions.
• Generates leads with the support of SDRs by contacting prospective clients through cold reach outs, networking and industry events.
• Qualifies new leads and determines serviceability of prospects
• Understands the communication needs of enterprise customers, and designs solutions to meet those unique business needs.
• Designs develops and delivers sales proposals and presentations on product benefits.
• Maintains all sales databases necessary to report sales activity and customer information with the support of SDRs

What you should have

• 3-8 years experience in similar roles; Experience as Account Executive or Sales Development Representative at any technical product company is a big plus!
• Flawless communication skills, both written and oral, with extensive public speaking experience
• Demonstrated ability to work solo as well as being a productive team member, making outbound reach-outs every day
• Have a strong work ethic and are eager to learn and make new connections with prospects

Role: Embedded Software Developer

Exp: 3-7yrs

Location: Noida

Work Mode: 5days 

Description:

1. Must be B.E./B.Tech./MTech. in Computer Science, IT or related software engineering degree.
2. Must have 3 to 7 years’ experience with strong experience of C system programming in embedded environment.
3. Must have relevant experience of IMS or Telephony domain.
4. Must have excellent S/W design Skills with proven experience of writing efficient code for embedded environment. 
5. Must have experience of Linux or RTOS S/W design programming.
6. Must have excellent debugging skills, good experience on analyzing network protocol Logs.
7. Must be conversant with embedded development tools, debuggers, Network protocol analyzers like Wireshark etc.
8. Must have hands-on experience & understanding of S/W Management Processes: Source Code Management, Unit/Integration Testing, Branch management, Feature Configuration etc.
9. Preferred to have experience on 4G/5G wireless protocol stack or WLAN SW development.
10. Preferred to have worked on Android based Smart Phone or embedded M2M/IOT projects .
11. Preferred to be from leading telecommunication, semiconductor or electronics ODM/OEM company background.
12. Strong Communication skills, Self-driven, Positive attitude & hardworking. 

• Interacting via various channels, such as live chat, emails, social media, and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions following the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Must be comfortable with an onsite shift.

Senior Data Scientist

Your goal: To improve the education process and improve the student experience through data.

The organization: Data Science for Learning Services Data Science and Machine Learning are core to Chegg. As a Student Hub, we want to ensure that students discover the full breadth of learning solutions we have to offer to get full value on their learning time with us. To create the most relevant and engaging interactions, we are solving a multitude of machine learning problems so that we can better model student behavior, link various types of content, optimize workflows, and provide a personalized experience.

The Role: Senior Data Scientist

As a Senior Data Scientist, you will focus on conducting research and development in NLP and ML. You will be responsible for writing production-quality code for data product solutions at Chegg. You will lead in identification and implementation of key projects to process data and knowledge discovery.

Responsibilities:

• Translate product requirements into AIML/NLP solutions

• Be able to think out of the box and be able to design novel solutions for the problem at hand

• Write production-quality code

• Be able to design data and annotation collection strategies

• Identify key evaluation metrics and release requirements for data products

• Integrate new data and design workflows

• Innovate, share, and educate team members and community

Requirements:

• Working experience in machine learning, NLP, recommendation systems, experimentation, or related fields, with a specialization in NLP • Working experience on large language models that cater to multiple tasks such as text generation, Q&A, summarization, translation etc is highly preferred

• Knowledge on MLOPs and deployment pipelines is a must

• Expertise on supervised, unsupervised and reinforcement ML algorithms.

• Strong programming skills in Python

• Top data wrangling skills using SQL or NOSQL queries

• Experience using containers to deploy real-time prediction services

• Passion for using technology to help students

• Excellent communication skills

• Good team player and a self-starter

• Outstanding analytical and problem-solving skills

• Experience working with ML pipeline products such as AWS Sagemaker, Google ML, or Databricks a plus.

Why do we exist?

Students are working harder than ever before to stabilize their future. Our recent research study called State of the Student shows that nearly 3 out of 4 students are working to support themselves through college and 1 in 3 students feel pressure to spend more than they can afford. We founded our business on provided affordable textbook rental options to address these issues. Since then, we’ve expanded our offerings to supplement many facets of higher educational learning through Chegg Study, Chegg Math, Chegg Writing, Chegg Internships, Thinkful Online Learning, and more, to support students beyond their college experience. These offerings lower financial concerns for students by modernizing their learning experience. We exist so students everywhere have a smarter, faster, more affordable way to student.

Video Shorts

Life at Chegg: https://jobs.chegg.com/Video-Shorts-Chegg-Services

Certified Great Place to Work!: http://reviews.greatplacetowork.com/chegg

Chegg India: http://www.cheggindia.com/

Chegg Israel: http://insider.geektime.co.il/organizations/chegg

Thinkful (a Chegg Online Learning Service): https://www.thinkful.com/about/#careers

Chegg out our culture and benefits!

http://www.chegg.com/jobs/benefits

https://www.youtube.com/watch?v=YYHnkwiD7Oo

http://techblog.chegg.com/

Chegg is an equal-opportunity employer

Requirements:

• Bachelor's or master’s degree in computer science or equivalent work experience.
• A solid understanding of the full web technology stack and experience in developing web applications
• Strong experience with React JS framework for building visually appealing interfaces and back end frameworks like Django
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Good knowledge of object-oriented programming and data structures in Python
• Experience with NoSQL databases, web server technologies, designing, and developing APIs.
• Strong knowledge and work experience in AWS cloud services
• Proficiency with Git, CI/CD pipelines.
• Knowledge in Agile/Scrum processes.
• Experience in Docker container usage.

Roles and responsibilities:

• Develop sophisticated web applications for drone control, data management, security, and data protection.
• Build scalable features using advanced framework concepts such as Microservices, Queues, Jobs, Events, Task Scheduling, etc.
• Integrate with Third-Party APIs/services
• Use theoretical knowledge and/or work experience to find innovative solutions to the problems at hand.
• Collaborate with team members to ideate solutions.
• Troubleshoot, debug, and upgrade existing software.
• Passionate to learn and adapt in a start-up environment.

Perks:

• Hands-on experience with state of the art facilities we use for robot development.
• Opportunity to work with industry experts and researchers in the field of AI, Computer Vision, and Machine Learning.
• Competitive salary.
• Stock options.
• Opportunity to be an early part of the team and grow with the startup.
• Freedom of working schedule.
• Opportunity to kickstart and lead your own projects.

Easypolicy Insurance is looking for a software developer having core expertise of CakePHP with MVC framework (Candidate must have knowledge of PHP, jQuery, HTML) The person will be responsible for the creation and implementation of a wide variety of Web-based products using PHP, MySQL and AJAX

Responsibilities:

• Strong knowledge of PHP web frameworks (CakePHP, MVC).
• Understanding the fully synchronous behavior of PHP.
• Understanding of MVC design patterns.
• Basic understanding of front-end technologies, such as HTML, and CSS3.
• Knowledge of object-oriented PHP programming.
• Understanding accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system.
• Familiarity with limitations of PHP as a platform and its workarounds.
• Creating database schemas that represent and support business processes.

• Good Communication and interpersonal skills
• Proficient in MS Office
• Well versed with written and spoken english
• Self motivated and hard working
• Salary no bar for deserving candidates