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Deliverables and Performance Measures: 

• Team Leadership: 
• Lead, mentor, and grow a high-performing team of QA professionals. 
• Conduct regular performance reviews, provide constructive feedback, and facilitate ongoing training and development to enhance team capabilities. 
• Provide guidance, support, and mentoring to QA Analysts and Senior QA Analysts. 
• Quality Assurance Strategy: 
• Develop, implement, and maintain comprehensive QA processes and standards. 
• Define and enforce testing methodologies, including manual and automated testing processes, to ensure deliverables are of the highest quality. 
• Identify and mitigate risks in the testing cycle. 
• Client Collaboration: 
• Collaborate with client-facing teams, such as Strategic Account Management and Client Delivery Vertical Leads and Project Managers, to ensure client expectations are met and exceeded. 
• Partner with clients to understand their quality requirements, review deliverables, and make recommendations for continuous improvement. 
• Testing Management: 
• Oversee the planning, design, and execution of manual and automated test cases. 
• Ensure thorough testing of enhancements, bug fixes, and new features. 
• Collaborate with developers, solutions consultants, and other stakeholders to define testing and sign-off criteria. 
• Process Improvements: 
• Continuously improve workflows and tools to increase efficiency. 
• Stay updated on emerging QA technologies and trends. 
• Reporting and Documentation: 
• Track and report QA metrics (e.g., test coverage, pass/fail rates, defect slippage). 
• Document and communicate test results, defects, and resolutions to stakeholders. 

What Will Make You Successful: 

• Deep understanding of QA methodologies, standards, and frameworks (e.g., Six Sigma, ISO, TQM). 
• Proficiency in creating and managing QA processes and documentation. 
• Knowledge of testing tools and automation frameworks (e.g., Selenium, JIRA, TestRail). 
• Strong experience managing client-facing projects, ensuring deliverables meet contractual obligations and quality. 
• Life Insurance and Annuities proficiency or similar industry experience. 
• Ability to mentor and coach team to develop skill growth, retention, and innovation. 
• 9-12 years’ experience with a software development or tech background with exposure to leading a team of Quality Assurance Analysts or SDET. 
• Insight into nonfunctional testing. 

Highly Desirable Experience: 

• Firelight/Foresight experience. 
• Experience with QA automation tools and automated testing.

Job Role: Customer Support Executive (Jaipur)

Location: Jaipur (On-site)

Employment Type: Full-time, Permanent

Shifts: Rotational; Night shifts as per business requirement

Experience: Freshers to 3 years

Compensation:

• International Process: ₹23,000 – ₹34,000 CTC/month
• Domestic Process (if applicable): ₹12,000 – ₹22,000 CTC/month

Role Overview

We are hiring Customer Support Executives for our International (Voice/Chat/Email) process in Jaipur. You will handle customer queries professionally, ensure timely resolution, and deliver a great customer experience.

Key Responsibilities

• Handle customer queries via phone calls, emails, and chats.
• Diagnose issues, provide accurate resolutions, and escalate when needed.
• Document interactions in CRM/tools and follow defined SLA/TAT.
• Collaborate with team/lead to improve customer satisfaction and KPIs.

Must-Have Skills

• Excellent English communication (spoken and written).
• Customer first mindset; active listening and problem-solving.
• Typing accuracy and basic computer proficiency.
• Willingness to work night/rotational shifts for international support.

Eligibility

• Undergraduates/Graduates/Postgraduates are welcome.
• Freshers and experienced candidates (up to 3 years) can apply.
• Immediate joiners preferred.

Benefits

• Cab facility for night shifts (as per company policy).
• One-time meal during shifts (as applicable).
• Performance incentives and growth opportunities.

We are looking for an enthusiastic Executive Branding Specialist who will be responsible for managing and enhancing the online presence of our CEO. The primary focus will be on developing and implementing strategies to promote the CEO’s personal brand, increase their visibility across digital channels. You will work closely with the marketing team to align the CEO’s online persona with the company’s overall branding and values.

Key Responsibilities

● Develop and execute digital marketing strategies to enhance the CEO's personal brand and reputation.

● Monitor and manage the CEO's online presence across various social media platforms, ensuring a positive and consistent image.

● Research, create and curate engaging and relevant content for the CEO's social media profiles, including posts, articles, blogs, and videos(using Canva/similar)

● Conduct research on industry trends, competitors, and relevant topics to develop content ideas that align with the CEO's expertise and reputation goals.

● Monitor and respond to online feedback, comments, and inquiries directed at the CEO, maintaining a professional and positive image.

● Implement SEO techniques and strategies to optimize the CEO's online visibility and search engine rankings.

● Handle any digital crisis that may occur, including negative reviews or feedback.

● Track and analyze key performance indicators (KPIs) to evaluate the effectiveness of reputation management efforts and make data-driven recommendations for improvement.

● Stay updated on the latest digital marketing trends, tools, and techniques, and propose innovative strategies to enhance the CEO's reputation.

● Support the marketing team with other digital marketing initiatives as required.

Skills Required

● Good understanding of marketing tools/apps, social media platforms, and what works and what doesn't works on social media.

● Ability to assist/drive initiatives like podcasts, reels/shorts and other marketing content.

● Ability to research and learn on own, and come up with good content and strategy.

● Good understanding of the latest marketing trends and techniques.

● Excellent verbal and written communication skills.

● Passion for the marketing industry and its best practices.

● Strong desire to learn along with professional drive. 

Technical Experience :

- Net development work experience

- Proficiency in NET Development with Asp.net and MVC.

- Strong object-oriented programming OOPS design skills, SOLID principles and proficiency in software design patterns

- Experience in database MS SQL Server.

- Experience with version control systems GitHub and Bitbuck

Professional Attributes :

1.Should have good communication Skills

2.Should be good team player

3.Should be able to work independently and under pressure

4.Should have good logical and analytical thinking

• Good knowledge of SQL and related databases, with a preference for those with MySQL experience.
• Excellent knowledge of the basic PHP 7 or web server exploits along with their solutions.
• Experience building or maintaining a CMS.
• Knowledge of MVC frameworks.
• A detailed understanding of database design and administration.
• Proficiency when it comes to code versioning tools.
• The ability to integrate a variety of data sources and databases into a single system.
• Proficiency when it comes to code versioning tools.
• Work closely with the IT team in completing projects.
• Troubleshoot and fix any issues relating to PHP programs.
• Ensure smooth operations of web processes and infrastructure.
• Create scripts to facilitate client systems to meet performance and objectives.
• Test and develop software for client applications.
• Create documentation for software created.
• Utilize source debuggers and write or modify client software.
• Produce results effectively and within the deadlines set.

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• 3+ years' of experience in web development and software design.
• Proven experience as a PHP developer in a competitive environment.
• Strong knowledge of PHP coding and web-based applications.
• Good understanding of website integration and software creation.
• Excellent verbal and written communication skills.
• Able to follow clear instructions according to client demands.
• Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases.

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 

Role:

Creative Content Writer - B2B/B2C

Description:

Our clients have stories that need telling, we’re looking for storytellers who weave the right narrative for them. Are you comfortable telling stories of social impact, societal change, industrial evolution, and technological innovation? Are you well-versed with corporate communication, writing content for B2B marketing and sales, and enterprise content marketing? Have you worked on a large variety of content types - emails, brochures, flyers, social media content, website copy, sales presentations, webinar decks, articles, and whitepapers? Then you might be a good fit for this job.

Competencies:

• Ability to work on multiple projects simultaneously, effectively juggle diverse writing demands, and deliver on-time
• High retention capacity and the ability to understand client briefs to create effective content strategies.
• An unerring eye for detail and a knack for creativity. 

Skills:

• Ability to interpret data to make recommendations for optimizing online content marketing.
• Unique, engaging, and varied writing styles with good proofreading and research skills.
• Knowledge of keywords, meta tags, SEO, and basic writing terminologies.

Experience:

• Understands marketing KPIs and ROI generated from content marketing programs, including an understanding of how content sources influence audience acquisition pipelines.
• Experienced in writing blogs, product portfolios, reports, web content, brochures, and other marketing collateral for B2B/B2C clients.
• Has a solid foundation in SEO, content strategy, analytics, copywriting, and copy editing.

Location and Type: 

Remote, Full-time

Evaluation:

Portfolios will be checked for expertise in both B2B and B2C domains. Please share only samples of work done by yourself for actual clients. Share only creative work done for an actual company, strictly no SEO blogs or personal blogs. . Shortlisting will be followed by a video interview.

Responsibilities and Duties
You'd be responsible to:

• conceptualize new content ideas,
• research on the assigned topics,
• and create high-quality content around mobile games.
•  

Qualifications and Skills

• Impeccable written and verbal command over English is a must.
• Graduate/post-graduate in English literature or Technology would be a plus.
• Must NOT be over 28 years old in age.