4+ Mobile device management Jobs in India

Responsibilities:

- Troubleshoot and resolve complex technical issues related to Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.

- Collaborate with other teams to ensure timely resolution of customer issues.

- Document solutions and knowledge articles for future reference.

- Participate in on-call rotation for after-hours support as needed.

What we are looking for :

- Bachelor's degree in Computer Science or related field preferred.

- Proficient in Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, JAMF, Intune, Azure Active Directory, and Confluence.

- Familiarity with Microsoft Office Suite and other relevant software applications.

- Strong problem-solving skills and ability to work under pressure.

- Excellent communication skills both verbally and written.

We are looking for a capable System Administrator to take over all aspects of the configuration and maintenance of computer systems. A System Admin should be able to diagnose and resolve problems quickly and should have the patience to communicate with a variety of interdisciplinary teams and users.

Monitoring and reporting all points mentioned below.

Ensure Security updates are installed:

• Regularly checking whether the Antivirus software is updated for users.
• Regularly monitor platforms like Google to ensure everybody is using up-to-date applications with no security issues.
• Regularly Email users about the security updates that they need to install on their laptops and PCs.

Antivirus

Centrally managed antivirus should be installed on all laptops and mobile devices. 

• Adding a purchase request for any additional licence that we might require.
• Pushing new software updates on users’ laptops.
• Keeping up-to-date with antivirus updates so all our devices are secure.
• Miradore user agent 

Mobile device and access management

• Set rules and configure settings on personal and organisation-owned devices to access data and networks.
• Deploy and authenticate apps on devices -- on-premises and mobile.
• Protect company data by controlling the way users access and share information.
• Make sure devices and apps are compliant with security requirements.
• Only provide user access to laptops (No admin access, excluding developers)
• All new software installation requests will go through the system admin to make sure nothing is installed on work laptops that poses a security risk.

Vanta compliance-related tickets

• Vanta will continue to monitor and create issues to be compliant with ISO 27K over time. The system administrator must resolve all such system-related tickets.

Access management to different user applications

• Access should be restricted to only what is necessary to perform job duties ("principle of least privilege").
• Technical access to all the company’s networks must be formally documented, including the standard role for approver, grantor, and date.
• Only authorised employees and third parties working off a signed contract or statement of work, with a business need, shall be granted access to the company’s production networks.
• The company’s guests may be granted access to guest networks after registering with office staff without a documented request - guest network management.

Removal media encryption

• Research removable media encryption and figure out if removable media should be implemented and make sure it is always encrypted.

MFA reset and debugging

As we are enabling MFA for more and more applications that we have, more people are likely to have issues with it as the business moves forward. 

• Different online applications will have different ways of handling the MFA reset; a system admin should be familiar with all.

Website watcher configuration and email issues

• Software like Website Watcher keeps having email issues, as it sends emails in huge numbers every day. The system administrator must keep an eye on the emails and fix issues promptly as and when they arise.

Office network management

• System admin can help in creating guest networks in the office and making sure that the network is as secure as possible.

Phishing emails

• Finding the optimal solution to prevent phishing emails from getting delivered.
• Verifying emails sent by our staff to check for phishing emails.

Security incidents handling

• System admin must monitor incident and event tickets and assign severity tickets.
• Continuous checks to ensure the security incident policies are being followed and up to date
• A root cause analysis report must be documented and referenced in incident tickets.
• A central "War Room" will be designated for handling security threats. This may be a physical or virtual location  (i.e., Slack channel) and managed by the system admin.
• Conducting recurring Incident Response Meetings until the incident is resolved (as per the company's established norms)

Implement password policy

• Password policy must be in place to ensure that users are using secure passwords that are not easily crackable.

Add-ons:

• Devops is a plus point

Promobi is looking for an enthusiastic, innovative and experienced Pre Sales Engineer to join our product team. The selected candidate will be working closely with experienced Sales, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.

Requirements:

. 

• Work experience on any Mobility Apps/CRM/Software Solutions.
• IST time zone working hours
• Open to travel - National and International Both.
• Customer Facing along with the Sales Team in order to understand customer requirements. 
• Candidate to bridge the gap between the Sales and Development Team to expedite the Feature Request development process.
• Knowledge on Android/iOS/Windows Mobility OS platform is a must.
• Should be Open to Work for EU/UK Time as in need 
• Candidates from Product Testing background are ideal.

Responsibility:

• Deliver sales pitch related to product or OS Platform, 
• Product Demo
• Validating product presentation and proposal to prospective potential clients supporting sales guys. 
• Offering POC and Validating the same. 
• Follow up regularly with prospective existing clients to ensure they are happy. 
• Listen to the needs of the Existing and Prospective Customer market and share insights with product development and marketing teams.
• Supporting Product Installation for Live accounts.
• Technical Audit - Onsite and Online
• Solid understanding of networking principles (Firewall, Network Protocols, IP addresses, subnetting, etc)
• Prior experience working with mobile device management solutions and enterprise mobility, BYOD, SaaS is an asset

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale. 

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management devices. Renowned organizations from startups to Fortune 500 trust MobiLock Pro for their Device Management.

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.

Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills