11+ Mixpanel Jobs in Pune | Mixpanel Job openings in Pune

Review Criteria

• Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
• 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
• 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
• Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
• Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
• Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
• Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
• Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.

Preferred

• Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers

Job Specific Criteria

• CV Attachment is mandatory
• We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?

Role & Responsibilities

Product Conceptualization & UX Strategy Development:

• Conceptualize customer experience strategies
• Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
• Develop and implement UX strategies that align with business objectives.
• Stay up-to-date with industry trends and best practices in UX & UI for AI.
• Assist in defining product requirements and features.
• Use data analytics to inform product strategy and prioritize features.
• Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
• Create wireframes, prototypes, and mock-ups using tools like Figma
• Conduct usability testing and iterate designs based on feedback
• Employ tools like X-Mind for brainstorming and mind mapping

Customer Journey Analysis:

• Understand and map out customer journeys and scenarios.
• Identify pain points and opportunities for improvement.
• Develop customer personas and empathy maps.

Cross-Functional Collaboration:

• Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
• Coordinate with development teams to ensure UX designs are implemented accurately.

Data Analytics and Tools:

• Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
• Leverage data to drive decisions and optimize customer experiences.
• Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.

Ideal Candidate

• Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
• 5+ years of experience in CX/UX roles, preferably in a B2C environment.
• Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
• Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
• Excellent communication and collaboration skills.
• Proven experience in managing cross-functional teams and projects.
• Strong background in data analytics and data-driven decision-making.
• Expert understanding of user experience and user-centered design approaches
• Detail-orientation with experience and will to continuously learn, adapt and evolve
• Creating and measuring the success and impact of your CX designs
• Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
• Experienced in designing responsive websites as well as mobile apps
• Understanding of iOS and Android design guidelines
• Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
• Excellent communication skills to be able to present their work and ideas to the leadership team.

Job Details

- Job Title: Lead Software Engineer - Java, Python, API Development

- Industry: Global digital transformation solutions provider

- Domain - Information technology (IT)

- Experience Required: 8-10 years

- Employment Type: Full Time

- Job Location: Pune & Trivandrum/ Thiruvananthapuram

- CTC Range: Best in Industry

Job Description

Job Summary

We are seeking a Lead Software Engineer with strong hands-on expertise in Java and Python to design, build, and optimize scalable backend applications and APIs. The ideal candidate will bring deep experience in cloud technologies, large-scale data processing, and leading the design of high-performance, reliable backend systems.

Key Responsibilities

• Design, develop, and maintain backend services and APIs using Java and Python
• Build and optimize Java-based APIs for large-scale data processing
• Ensure high performance, scalability, and reliability of backend systems
• Architect and manage backend services on cloud platforms (AWS, GCP, or Azure)
• Collaborate with cross-functional teams to deliver production-ready solutions
• Lead technical design discussions and guide best practices

Requirements

• 8+ years of experience in backend software development
• Strong proficiency in Java and Python
• Proven experience building scalable APIs and data-driven applications
• Hands-on experience with cloud services and distributed systems
• Solid understanding of databases, microservices, and API performance optimization

Nice to Have

• Experience with Spring Boot, Flask, or FastAPI
• Familiarity with Docker, Kubernetes, and CI/CD pipelines
• Exposure to Kafka, Spark, or other big data tools

Skills

Java, Python, API Development, Data Processing, AWS Backend

Skills: Java, API development, Data Processing, AWS backend, Python,

Must-Haves

Java (8+ years), Python (8+ years), API Development (8+ years), Cloud Services (AWS/GCP/Azure), Database & Microservices

8+ years of experience in backend software development

Strong proficiency in Java and Python

Proven experience building scalable APIs and data-driven applications

Hands-on experience with cloud services and distributed systems

Solid understanding of databases, microservices, and API performance optimization

Mandatory Skills: Java API AND AWS

******

Notice period - 0 to 15 days only

Job stability is mandatory

Location: Pune, Trivandrum

Job Summary:

We are seeking a highly skilled and proactive DevOps Engineer with 4+ years of experience to join our dynamic team. This role requires strong technical expertise across cloud infrastructure, CI/CD pipelines, container orchestration, and infrastructure as code (IaC). The ideal candidate should also have direct client-facing experience and a proactive approach to managing both internal and external stakeholders.

Key Responsibilities:

• Collaborate with cross-functional teams and external clients to understand infrastructure requirements and implement DevOps best practices.
• Design, build, and maintain scalable cloud infrastructure on AWS (EC2, S3, RDS, ECS, etc.).
• Develop and manage infrastructure using Terraform or CloudFormation.
• Manage and orchestrate containers using Docker and Kubernetes (EKS).
• Implement and maintain CI/CD pipelines using Jenkins or GitHub Actions.
• Write robust automation scripts using Python and Shell scripting.
• Monitor system performance and availability, and ensure high uptime and reliability.
• Execute and optimize SQL queries for MSSQL and PostgreSQL databases.
• Maintain clear documentation and provide technical support to stakeholders and clients.

Required Skills:

• Minimum 4+ years of experience in a DevOps or related role.
• Proven experience in client-facing engagements and communication.
• Strong knowledge of AWS services – EC2, S3, RDS, ECS, etc.
• Proficiency in Infrastructure as Code using Terraform or CloudFormation.
• Hands-on experience with Docker and Kubernetes (EKS).
• Strong experience in setting up and maintaining CI/CD pipelines with Jenkins or GitHub.
• Solid understanding of SQL and working experience with MSSQL and PostgreSQL.
• Proficient in Python and Shell scripting.

Preferred Qualifications:

• AWS Certifications (e.g., AWS Certified DevOps Engineer) are a plus.
• Experience working in Agile/Scrum environments.
• Strong problem-solving and analytical skills.

Work Mode & Timing:

• Hybrid – Pune-based candidates preferred.
• Working hours: 12:30 PM to 9:30 PM IST to align with client time zones.

Job Description

About the Role

We are seeking an experienced and hands-on Lead AI Engineer with 8-9 years of experience in developing, fine-tuning, and deploying machine learning and deep learning models, including Generative AI systems. The ideal candidate will have strong expertise in classification, anomaly detection, and time-series modeling, along with deep experience in Transformer-based architectures and modern LLM ecosystems.

This role requires technical leadership, architectural decision-making, and mentoring of AI engineers, while actively contributing to building scalable AI solutions. Expertise in model optimization, quantization, and Retrieval-Augmented Generation (RAG) pipelines is highly desirable.

Responsibilities

• Lead the design, development, and deployment of ML and deep learning models for classification, anomaly detection, forecasting, and natural language understanding tasks.
• Architect and build scalable AI and Generative AI solutions, including RAG pipelines for document search, Q&A, summarization, and enterprise knowledge systems.
• Design, train, and fine-tune deep learning models including RNNs, GRUs, LSTMs, and Transformer architectures (e.g., BERT, T5, GPT).
• Drive the fine-tuning and adaptation of large language models (LLMs) using techniques such as Supervised Fine-Tuning (SFT) and Parameter-Efficient Fine-Tuning (PEFT) methods like LoRA or QLoRA.
• Apply model optimization techniques such as quantization, pruning, and efficient inference strategies to improve latency and reduce compute and memory footprint in production systems.
• Define and implement evaluation frameworks, track model performance, monitor model drift, and drive continuous model improvement.
• Lead collaboration with data engineering, backend, platform, and DevOps teams to productionize AI solutions using scalable infrastructure and CI/CD pipelines.
• Provide technical mentorship and guidance to junior and mid-level AI engineers and contribute to best practices in ML engineering.
• Ensure clean, reproducible code, maintain experiment tracking, documentation, and version control of models and datasets.
• Stay up to date with the latest advancements in LLMs, Generative AI, and AI infrastructure, and help drive adoption of new technologies.

Required Skills & Qualifications

• 8-9 years of hands-on experience in machine learning, deep learning, or data science roles.
• Strong programming expertise in Python and ML/DL libraries such as scikit-learn, pandas, PyTorch, and TensorFlow.
• Deep understanding of machine learning algorithms, deep learning architectures, and sequence/NLP modeling techniques.
• Extensive experience with Transformer models and open-source LLM ecosystems (e.g., Hugging Face Transformers).
• Hands-on experience building Generative AI applications and RAG-based systems using frameworks such as LangChain or LlamaIndex.
• Experience with model optimization and quantization techniques (dynamic/static quantization, INT8, etc.) for efficient inference.
• Strong understanding of embeddings, vector databases, and retrieval systems (e.g., FAISS, Pinecone, Azure AI Search).
• Experience with model evaluation, monitoring, and performance optimization in production environments.
• Familiarity with containerization (Docker), experiment tracking (MLflow), and CI/CD pipelines.
• Proven ability to lead technical initiatives and mentor engineering teams.

Preferred Qualifications

• Experience fine-tuning LLMs using SFT, LoRA, or QLoRA on domain-specific datasets.
• Exposure to MLOps platforms such as SageMaker, Vertex AI, or Kubeflow.
• Experience with distributed data processing frameworks like Spark and workflow orchestration tools such as Airflow.
• Contributions to research papers, technical blogs, patents, or open-source projects in ML, NLP, or Generative AI.
• Experience designing enterprise-scale AI platforms or AI-powered products.

Job Requirements:

Intermediate Linux Knowledge

• Experience with shell scripting
• Familiarity with Linux commands such as grep, awk, sed
• Required

Advanced Python Scripting Knowledge

• Strong expertise in Python
• Required

Ruby

• Nice to have

Basic Knowledge of Network Protocols

• Understanding of TCP/UDP, Multicast/Unicast
• Required

Packet Captures

• Experience with tools like Wireshark, tcpdump, tshark
• Nice to have

High-Performance Messaging Libraries

• Familiarity with tools like Tibco, 29West, LBM, Aeron
• Nice to have

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

About Dice:

The Dice platform, one of the most advanced SaaS fintech organizations, helps businesses convert their spending from many fragmented applications, prepaid cards, offline reimbursement/invoice management, procurement, and payment systems to a single spend platform. There will be no more cash, cards, refunds, or offline invoicing since our entire goal is to provide businesses more knowledge and control over how they spend their money, resulting in significant cost savings and profitability. We are a hyper growth startup collaborating with premium Indian enterprises, startups, and industry leaders across disciplines.

Perks in store for you when you join the team:

● You'll be surrounded by passionate team members.

● Your work will have a visible impact.

● You will be working on interesting technical challenges in a fast-paced environment.

Responsibilities:

● Develop UI components using JavaScript following react.js workflows, Building reusable components and front-end libraries for future use.

● Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

● Bug resolution for all the bugs found in Functional, System & User testing to meet exit criteria of the phase.

● Developing and implementing highly responsive user interface components using react concepts.

● Developing and implementing front-end architecture to support user interface concepts.

● Monitoring and improving front-end performance.

● Documenting application changes and developing updates.

Must have skills:

● React Js

● Javascript

● Html

● CSS

● ES6

Secondary Skills:

● Knowledge of Firebase