Lead - UX Research / Analytics (Customer Experience,App/Web) at Technology Industry · Pune · 10 - 14 years · ₹15L - ₹40L / yr · Posted 4 Dec 2025

Lead - UX Research / Analytics (Customer Experience,App/Web)
at Technology Industry
Review Criteria
- Strong Lead – User Research & Analyst profile (behavioural/user/product/ux analytics)
- 10+ years of experience in Behavioral Data Analytics, User Research, or Product Insights, driving data-informed decision-making for B2C digital products (web and app).
- 6 months+ experience in analyzing user journeys, clickstream, and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, Firebase, or Amplitude.
- Experience in leading cross-functional user research and analytics initiatives in collaboration with Product, Design, Engineering, and Business teams to translate behavioral insights into actionable strategies.
- Strong expertise in A/B testing and experimentation, including hypothesis design, execution, statistical validation, and impact interpretation.
- Ability to identify behavioral patterns, funnel drop-offs, engagement trends, and user journey anomalies using large datasets and mixed-method analysis.
- Hands-on proficiency in SQL, Excel, and data visualization/storytelling tools such as Tableau, Power BI, or Looker for executive reporting and dashboard creation.
- Deep understanding of UX principles, customer journey mapping, and product experience design, with experience integrating qualitative and quantitative insights.
Preferred
- Ability to build insightful dashboards and executive reports highlighting user engagement, retention, and behavioral metrics; familiarity with mixed-method research, AI-assisted insight tools (Dovetail, EnjoyHQ, Qualtrics, UserZoom), and mentoring junior researchers
Job Specific Criteria
- CV Attachment is mandatory
- We have an alternate Saturday’s working. Are you comfortable to WFH on 1st and 4th Saturday?
Role & Responsibilities
Product Conceptualization & UX Strategy Development:
- Conceptualize customer experience strategies
- Collaborate with product managers to conceptualize new products & align UX with product roadmaps.
- Develop and implement UX strategies that align with business objectives.
- Stay up-to-date with industry trends and best practices in UX & UI for AI.
- Assist in defining product requirements and features.
- Use data analytics to inform product strategy and prioritize features.
- Ensure product alignment with customer needs and business goals.Develop platform blueprints that include a features and functionalities map, ecosystem map, and information architecture.
- Create wireframes, prototypes, and mock-ups using tools like Figma
- Conduct usability testing and iterate designs based on feedback
- Employ tools like X-Mind for brainstorming and mind mapping
Customer Journey Analysis:
- Understand and map out customer journeys and scenarios.
- Identify pain points and opportunities for improvement.
- Develop customer personas and empathy maps.
Cross-Functional Collaboration:
- Work closely with internal units such as UX Research, Design, UX Content, and UX QA to ensure seamless delivery of CX initiatives.
- Coordinate with development teams to ensure UX designs are implemented accurately.
Data Analytics and Tools:
- Utilize clickstream and analytics tools like Google Analytics, CleverTap, and Medallia to gather and analyse user data.
- Leverage data to drive decisions and optimize customer experiences.
- Strong background in data analytics, including proficiency in interpreting complex datasets to inform UX decisions.
Ideal Candidate
- Bachelor’s or Master’s degree in a relevant field (e.g., UX Design, Human-Computer Interaction, Computer Science, Marketing).
- 5+ years of experience in CX/UX roles, preferably in a B2C environment.
- Proficiency in analytics tools (Google Analytics, CleverTap, Medallia, Hotjar, etc).
- Strong understanding of wireframing and prototyping tools (Figma, XMind, etc).
- Excellent communication and collaboration skills.
- Proven experience in managing cross-functional teams and projects.
- Strong background in data analytics and data-driven decision-making.
- Expert understanding of user experience and user-centered design approaches
- Detail-orientation with experience and will to continuously learn, adapt and evolve
- Creating and measuring the success and impact of your CX designs
- Knowledge of testing tools like Maze, UsabiltyHub, UserZoom would be a plus
- Experienced in designing responsive websites as well as mobile apps
- Understanding of iOS and Android design guidelines
- Passion for great customer-focus design, purposeful aesthetic sense and generating simple solutions to complex problems.
- Excellent communication skills to be able to present their work and ideas to the leadership team.

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Key Responsibilities:
- Manage FP&A, budgeting, forecasting and financial planning.
- Prepare and analyze P&L, MIS, Budget vs Actuals and variance reports.
- Drive monthly/quarterly financial reporting and business reviews.
- Perform revenue, cost and expense analysis and identify improvement opportunities.
- Support business teams and management with financial insights and decision-making.
- Manage rolling forecasts, financial models and KPI reporting.
- Analyze working capital, profitability and business performance.
- Drive process automation and standardization using advanced Excel/ERP tools.
- Work closely with cross-functional teams such as Sales, Operations, Supply Chain and Business teams.
- Support management presentations, strategic planning and ad-hoc financial analysis.
Preferred Profile
- Qualified Chartered Accountant (CA).
- 6.5–10 years of relevant experience in finance/accounting.
- Strong hands-on experience in MIS, AP/P2P, controllership, audit and compliance.
- Experience with India and US finance operations / US GAAP.
- Exposure to startup/product/SaaS environments preferred.
- Experience with fundraising, due diligence or investor reporting is a strong advantage.
- Prior experience working with Founders/CXOs/Leadership preferred.
Abouts Us:
Airowire Networks is a leading network consultant and a system integration firm operating for a decade. Our presence has spread across India, Ireland, Germany, UK, US and Singapore.
We design and provide end-to-end enterprise and mid-market solutions related to IT Infrastructure, Cloud, and Cybersecurity powered by Artificial Intelligence.
Why Join Us?
· Join a company that values your growth and offers continuous learning opportunities
· Work with global Information Technology, Security and Cloud leaders to provide business solutions for our customers worldwide.
· Enjoy a dynamic and fast-paced workplace with a focus on your personal and professional development
· Competitive compensation package with abundant opportunities for professional growth and advancement.
Position
Procurement Executive
Department
Supply Chain / Procurement
Work Location
Bengaluru, Karnataka
About the Role
Airowire Networks Pvt Ltd is looking for a detail-oriented and proactive Procurement Executive to manage sourcing, vendor coordination, and procurement activities. The ideal candidate will ensure timely availability of materials and services while optimizing cost, quality, and supplier performance.
Key Responsibilities
Procurement & Sourcing
- Identify, evaluate, and onboard vendors for IT networking equipment, services, and consumables.
- Float RFQs/RFPs, analyze quotations, and negotiate pricing and commercial terms.
- Ensure procurement is aligned with company budget and project timelines.
Vendor Management
- Maintain strong relationships with existing vendors and identify new suppliers.
- Evaluate vendor performance on cost, quality, and delivery metrics.
- Handle vendor agreements, contracts, and compliance documentation.
Purchase Order Management
- Generate and process Purchase Orders (POs) in ERP/system.
- Should be executive all INR/USD/ERO etc. Transaction.
- Track order status and ensure timely delivery of materials.
- Resolve discrepancies related to invoices, delivery, and quality issues.
Inventory & Coordination
- Coordinate with internal teams (projects, operations, finance) for procurement requirements.
- Monitor stock levels and ensure optimal inventory management.
- Support warehouse and logistics coordination for inbound materials.
Cost Optimization & Compliance
- Identify cost-saving opportunities and alternate sourcing strategies.
- Ensure procurement complies with company policies and audit requirements.
- Maintain procurement records, MIS reports, and documentation.
Required Skills & Competencies:
· Bachelor’s degree in supply chain, Commerce, Business Administration, or related field
· 5–6 years of experience in procurement or supply chain. (Preferably It Networking)
- Strong expertise in negotiation and vendor relationship management
- Solid understanding of the end-to-end procurement lifecycle and supply chain processes
- Working knowledge of international transactions, including USD-based procurement and import/export procedures
- Familiarity with FTWZ (Free Trade Warehousing Zone) and DTA (Domestic Tariff Area) transactions, along with basic customs regulations and compliance
- Excellent analytical thinking and problem-solving capabilities
- Proficiency in MS Excel and ERP systems (preferably Zoho)
- Effective communication and strong interpersonal skills
Key Performance Indicators (KPIs)
- Vendor delivery timelines adherence
- Cost savings achieved vs budget
- Procurement cycle time
- Vendor performance ratings
- Inventory turnover and stock availability
Key Responsibilities
- Design and develop facade concepts, details, and technical drawings.
- Collaborate with architects, engineers, and contractors to ensure design integration.
- Prepare 2D/3D models, renderings, and specifications for facade systems.
- Research and recommend materials, finishes, and sustainable technologies.
- Review shop drawings, prototypes, and mock-ups for compliance with design intent.
- Provide technical support during tendering, procurement, and construction phases.
Skills & Competencies
- Proficiency in AutoCAD, Revit.
- Strong knowledge of facade materials (glass, aluminum, stone, composites).
- Understanding of building physics and envelope performance.
Qualification: BE/Mech
- 4+ year of experience working as a Quality Assurance Engineer
- Experience in manual testing
- Experience in automation testing
- Bachelor's Degree
- Experience in Functional and UI testing (mobile, tablet and desktop).
- Experience in developing, documenting and coordinating the deployment of manual and automated tests for complex systems.
Preferred Qualifications :
- Experience in using Python, Selenium and SQL
- Strong project management skills, preferably with software testing or operations.
- Strong focus on customer experience, curiosity about how things fit together and a passion for driving improvements to raise the overall quality level of our software and operations environments.
- Creativity and initiative to improve the customer experience and advertising operations processes.
- Excel in communicating with technical and business leaders in advertising sales, campaign management, design, operations, developers, and technical leaders, even if they are remote.
- Ability to deal with ambiguity in a fast-paced environment where every change affects the experience of millions of customers.
- Experience working with global teams.
Roles and Responsibilities
- Proficient in Java, with a good knowledge of its ecosystems
- Solid understanding of object-oriented programming
- Familiar with various design and architectural patterns
- Skill for writing reusable Java libraries
- Knowledge of concurrency patterns in Java
Main Skills required
Java
Spring boot
Hibernate
Desired Candidate Profile
T.E: 4+ years
Job Location : Gurgaon, Bangalore, Mumbai, Pune
Package : Negotiable
Notice Period : MAX 15 Days
Perks and Benefits
Shift timings - Day
- Salary should not be a constraint for the right fit
Please Note:- kindly share this job requirement with your acquaintances, relative & Friends who are looking for change in same profile or else feel free to call on below mention contact name & No.during (10:00 Am-05:30 pm)(Mon-Fri)
Send resumes at preeti.bedi(at)programming.com
Current location -
Relevant experience (in years)-
Last drawn / Current CTC-
Expected CTC-
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- Establishing and guiding the website’s architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
- Self motivated.
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- Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX
- Should have experience with WordPress.
- Knowledge of PHP web frameworks like CodeIgnit.
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Eligibility Criteria :
• Minimum 2 Year Flutter Development Experience
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Inside Sales Associate Responsibilities:
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- Connect with prospects over a call (min of 45 calls to be connected each day)
- Advise clients on the insurance policies that best suit their needs
- Customize insurance programs to suit individual clients
- Deliver approved policies to new clients and explain benefits of the policy
- Issue quotes, maintain client records and prepare reports
- Keep abreast of industry and market trends and best practices
- Scout and identify potential clients with need for insurance coverage
- Contact potential customers through calls, emails and arranged meetings
- Provide elaborate explanation of contract features, benefits, and possible downsides to an insurance coverage (as per market perspective).
- Ensure company policies and procedures are maintained when conducting the sales of insurance services
- Discuss with clients to obtain information in order to provide Quotation.
- Facilitate the payment and handover to post sales team.
Requirements:
- SME’s in corporate sales with minimum of 90% sales target achievement rate each month.
- Minimum of 4-5 hours of calling per day required.
- Corporate Sales experience with Tier 1 organisation contributing to the monthly targets
- Connect with prospects over a call (min of 45 calls to be connected each day)
- Previous working experience in Insurance.
- Excellent communication and presentation skills
- Resilient spirit and a persistent nature
- Impeccable interpersonal skills and friendly attitude
- Well organized with time, excellent time management abilities
- Should be a graduate.
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• Deal with challenges associated with scale.
• Assume responsibilities from technical design through technical client support.
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What we’re looking for
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o Ansible
o *nix and shell scripting
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o Elasticsearch
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