Lead - UX Research / Analytics (Customer Experience,App/Web)

Managing a portfolio of SME clients, monitoring their insurance needs, and

proactively engaging with them to ensure client satisfaction and retention. 

Developing and maintaining strong relationships with SME clients, understanding

their business needs, and providing personalized service. 

Identifying and pursuing new business opportunities within the SME sector to grow

the insurance company's client base and revenue. 

Ensuring smooth and efficient service delivery to SME clients, addressing their

queries and concerns promptly.

Managing a portfolio of SME clients, monitoring their insurance needs, and

proactively engaging with them to ensure client satisfaction and retention.

Selling insurance products and services to SMEs, as well as cross-selling other

relevant financial products offered by the company 

Working with internal teams and customer service, to facilitate seamless service

delivery to SME clients. 

Skills and Qualifications:

 Excellent communication, interpersonal, and negotiation skills. 

 Proven track record of achieving sales targets and identifying new business

opportunities. 

 Understanding of various insurance products and policies relevant to SMEs. 

 Providing customer service and building long-term relationships. 

 Well Experienced & Familiarity with the unique needs and challenges of SME

businesses. 

 Bachelor’s Degree.

Job Location: Yeswanthpur, Bengaluru

Job Description:  

∙Estate Management 

∙Central Purchasing activity 

∙Management and supervision of front office. 

∙Detailed Planning of Travel and Hotel arrangements for employees and Senior Management when they 

travel outside India or within India. 

∙Prepare Itinerary for employees and senior delegates 

∙Coordination in Visa Processing, travel formalities for employees and visitors. 

∙Organizing Complete Domestic Air/Train/Overseas travel (Ticketing through Travel agent, Hotel Booking, Vehicle Arrangement). 

∙Planning, Organizing and controlling all administrative functions. 

∙Maintain rate contract with Vendors for Supply of Office Stationery, travel, hotel, cab services etc. ∙Maintain and manage company car fleet , including repair, maintenance, insurance claims, insurance renewals. 

∙Supervision of Housekeeping Staff & Maintenance of office equipment’s /premises. 

∙Taking care of Day to Day admin activates of the organization like stationery, pantry items, office equipment’s etc. 

∙Paying Monthly utility bills and other vendor payments (like cab, courier etc.) 

∙Verify and approve the invoices of vendors for payment processing. 

Role – Java lead

Location – Bangalore

Job Description:

• Strong in java and Spring MVC

• Experience in client interaction

• Good communication skill

• Good interpersonal skill

• Team Handling skills

#Actualize is Hiring for Creo Design Engineer.

Position Title: Piping Design Engineer  

Location: Bangalore

Tool: AutoCAD

Education: Mechanical Engineering, Diploma, ITI

Job Description:

·        Expertise in generating isometric drawings from the piping layout using the AutoCAD platform.

·        Having a good understanding capabilities of the 2D Piping layout.

·        Good Knowledge on P&ID.

Qualification

•     Total Experience level of 2 to 4 years of software development
•     Strong problem-solving skills, data structures, and algorithms
•     Experience with distributed systems handling a large amount of data
•     Excellent coding skills in any one/more among Ruby/ROR.
•     Good understanding of Web Technologies (RestFul APIs, Authentication)
•     Good understanding of Database Systems
•     Experience in working on Data Science problems is a plus
•     B.Tech/BE/M. Tech in Computer Science or equivalent

Responsibilities

We believe in a setup where our engineers get to experience most components of our platform though they might be experts in one/few areas. Here are some areas where based on your choice & experience you would be working on:

Enhancing various components of our AI platform (e.g Context engine, Feed Integration pipeline, Configuration Manager etc)

Managing bot development/on-boarding for existing/new clients which includes building Bot UI flows, integration of client APIs etc

Exploring new capabilities and integrating external systems (e.g Google Vision APIs, Greatschool.org APIs etc) into bot platforms based on use cases

Building/enhancing customer/employee facing Admin Site for reporting, setup, customer onboarding, configurations, AI training, Monitoring and alerting etc

Building/managing RESTful APIs for various features within the core bot platform

Exploring/integrating/enhancing with various third-party messaging systems (e.g FB Messenger, Twitter, Viber, Alexa, Zendesk, Salesforce etc) as these platforms evolve in capabilities

Building/managing AWS clusters for clients

Automating test cases, build process.

About Insyncai

Insyncai is the leading Customer Experience automation platform for enterprises who need to up-level the entire customer journey. eCommerce penetration has increased more in the last year than it has over the last decade, therefore brands are looking to move beyond legacy systems. Insyncai provides a solution that provides a world-class customer experience for any team. Insyncai’s platform does not require any work from their partners, builds a custom, AI solution in under 4 weeks, and has been shown to automate up to 75% of a customer's journey including support, product discovery, product education and purchase. Having grown 300% YoY, we work with large Fortune 500 brands like Verizon Media, Stamps.com, and more.

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• Someone who understands the difference between a user journey and a user flow.
• Crazy about building value for the end-user.
• Knows the importance of spending more time talking to customers and less time talking to management.
• Realizes the majority of the job is to identify, define and solve the right problems, fast.
• Dreads feature requests and just does not want to build new features till absolutely necessary.
• Can sell the product to the end customer.

Roles and responsibilities

• Own product strategy and roadmap for one of the core initiatives of the company ecosystem.
• Continuously work with a dedicated set of analysts and user researchers to understand user needs better.
• Generate detailed PRDs for feature proposals.
• Have a strong sense of product design and work with the UX team to convert requirements to product interfaces.
• Work with developers to ensure timely and high-quality delivery of user value.
• Track features, once in production. Work continuously for their success or take the call to remove them from the product.