Lead - UX Research / Analytics (Customer Experience,App/Web)

Key Responsibilities:

• Involve in the Design And Development Of Scalable Backend Applications Using Java (Spring Boot).
• Mentor And Guide A Team Of Developers To Ensure High-Quality Deliverables.
• Take Ownership Of Solution Architecture, Coding Standards, And Design Patterns.
• Develop And Manage Restful Apis And Integrate Third-Party Services.
• Collaborate With Front-End Teams, Qa, And Stakeholders To Align Technical Implementation With Business Goals.
• Oversee Deployments In Hybrid Cloud Environments In Coordination With Devops Teams.
• Conduct Code Reviews, Lead Design Discussions, And Manage Agile Development Processes (Scrum/Kanban).
• Monitor Application Performance And Drive Improvements Proactively.
• Troubleshoot And Resolve Complex Software Issues Across Systems And Services.

Required Skills:

• 6+ Years Of Professional Experience In Java Development.
• Strong Hands-On Expertise In Spring Boot And Microservices Architecture.
• Working Knowledge Of Node.Js And Javascript/Typescript.
• Experience With Rest Apis, Sql/Nosql Databases (Mysql, Postgresql, Mongodb).
• Familiar With Ci/Cd Pipelines, Git, And Modern Devops Practices.
• Proven Ability To Lead Distributed Teams And Manage Deliverables In A Remote/Hybrid Work Setup.
• Strong Communication, Leadership, And Problem-Solving Skills.

Location - Delhi NCR

Job Responsibilities:

● Responsible for leading the entire city.

● Manage the P&L and handle both revenue & profit targets

● Create a network of real estate corporate clients and channel partners

● Build ties and close deals with developers and channel partners in your region

● Ensure service delivery standards are being met

● Initiate creative local marketing strategies and partner growth campaigns

● Manage deployment and quality of channel partners

● Handle local banking relationships to ensure great service to the customer

● Drive PR in your region & our presence at local events

● Manage local regulatory concerns and local operation end-to-end

● Communicate and close gaps in coordination with Product and Central teams

● Help scale our other cities through developing and sharing best practices

Job Requirements:

● Highly analytical and customer-focused individual. Preferably from real estate background

● Min. 5+ years of operations management, consulting, investment banking or marketing

● Data-driven decision mentality and sound business judgement through strong analytical thinking

● Creative solutions driven mindset, with a get things done attitude

● Relevant experience in consumer service marketing is helpful

● Stellar networking skills and the ability to make smart partnerships happen.

Duties and Responsibilities

 Troubleshooting the complex/multi-domain/ incidents, that require design changes or involvement

of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to

SLA/KPIs

 Providing L3 level of Network and Service Assurance support for enterprise network on routing

and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies

 Carrying out complex network change events.

 Acting as the architect for the projects in the day 2 scenario

 Provide design and deployment guidance on new enterprise sites, make configuration pack and

deploy it on ground.

 Raising TAC cases with OEMs and drive the resolution of complex incidents

 Coordinating with the fault management teams of the CSPs for the resolution of access link

issues

 Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management.

 Designing and implementing the final fix for resolving the complex incidents in coordination with

OEMs or CSPs.

 Representing the Operations team in architectural and roadmap discussions along with the

customer

 Analyzing the technological advancement in the industry and acting as the technical advisor to

the customer

 Assisting the Major Incident resolution by actively participating in the process.

Desired Candidate Profile

Desired Candidate Profile

Our client is a chain of hospitals that focus on providing high quality healthcare for all. Their hospitals have over 17 centers of excellence across all medical specialties. Through their proprietary technology, hospitals can maintain medical quality standards, give their patients a better experience and also serve them at cheaper prices.

Headquartered in Bangalore, they have their network of hospitals across locations in Bangalore and Chandigarh. Currently they have 40+ hospitals with 2000+ beds. All of their hospitals are accredited by the National Accreditation Board for Hospitals & Healthcare Providers (NABH).

Our client is funded by tier-1 investors and has raised a total of $6.3M in funding over 1 round.

• Developing, implementing and maintaining performance management and talent review processes
• Maintaining a deep understanding of the business and culture inside and out so that you can provide strategic HR partnership to the business and the teams you support
• Acting with the employee experience top of mind, continuously seeking feedback, inefficiencies, and maintaining business relationships based on trust and respect
• Resolving employee relations issues; providing coaching and counselling to management and staff; collaborating with legal counsel on issues as appropriate
• Administrating total rewards program
• Designing compensation and benefits packages
• Managing employees’ grievances
• Setting up and running a learning & development function customized for the needs of each function
• Evaluating and improving employee NPS
• Owning overall hiring process and scale to match organization growth

Desired Candidate Profile

• At least 7+ years of experience
• Previous experience in a fast paced startup environment
• Good problem solving skills
• Outstanding communication skills, specifically in written form and presentation and public speaking skills    

SAP Basis / HANA 

• Solution Manager/FRUN Experience with detail knowledge of how SOLMAN system is integrated with Ticketing Tools. 
• Experience in Solution Manager Technical monitoring. 
• End to end monitoring for the sap system during the changes when the monitoring is not available or until the new one is in place 
• Manage the team to get the assigned task done on time adhering the SLA. 
• Align with different stakeholders to discuss the progress of multiple tasks. 
• SPOC of Alert management team. 
• Able to solve and coordinate RCA and support during critical system behaviour.
• Audit Experience. 
• Detailed Technical experience in SAP BASIS and HANA systems administrations. 
• Experience in setting up System Replications, High Availability and Disaster recovery. 
• Possess leadership qualities. 
• Proven track record of Client handling. 
• Knowledge of SAP HANA Enterprise Cloud is desirable. 
• Coach others recognize their strengths and encourage them to take ownership of their personal development. 
• Any Experience in SAP tools (SPC, LVM, etc.) will be advantage
• Ready to learn new technologies. 
• Should be ready to work in 24*7 shifts. 
• Any Experience ECS Managed Service Model would be added advantage

Have an experience building backend server side applications in Node.js and Express.js

Have in-depth knowledge and experience of using ES6+ features and Object Oriented Principles

Have sound knowledge and are familiar with databases like MongoDb - (Preferred) and Mysql.

Have good exposure to cloud native technologies (AWS Lambda, S3, RDS, etc) 

Have working knowledge of version control (Git) and continuous deployment 

Have experience in optimising backend API’s and database queries for optimal performance.

You are good at problem solving and have analytical skills 

You are flexible in adapting new technologies and frameworks as per the projects needs

ears of Exp: 3-6+ Years 
Skills: Scala, Python, Hive, Airflow, Spark

Languages: Java, Python, Shell Scripting

GCP: BigTable, DataProc,  BigQuery, GCS, Pubsub

OR
AWS: Athena, Glue, EMR, S3, Redshift

MongoDB, MySQL, Kafka

Platforms: Cloudera / Hortonworks
AdTech domain experience is a plus.
Job Type - Full Time 

MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Vodafone, Oyo, Airtel, McAfee, MoEngage has over 125+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

Today, MoEngage is an industry pioneer in the space and engages more than 350M devices. This includes approximately 40B events tracked per month, 30B+ messages sent, to millions of users across the globe.

As part of the Engineering team at MoEngage, here are some things you can expect:

• Take ownership and be responsible for what you build - no micro management
• Work with A players (some of the best talent in the country), and expedite your learning curve and career growth
• Make in India and build for the world at scale of 350M active users, which no other internet company in the country has seen
• Learn together from different teams on how they scale to millions of users and billions of messages. 
• Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team 

and more importantly have fun while you work on scaling MoEngage.

About InApps team

In-app team is responsible for effectively delivering the contextual information to help companies cross-sell/up-sell on specific workflows triggered on desired actions performed by application users. As a member of in-app team, you will be working on developing high performance systems to deliver the contextual campaigns in real time. In addition to real time campaign delivery, you will work on designing a flexible platform to provide customised experience for application users using web personalization, which allows companies to present unique and personalized experiences on their applications.

• Scaling campaign delivery with personalized content to 500M unique users within 1 sec.
• Rich campaign content delivery keeping user experience native to mobile and web applications.

• Proven experience in handling large infrastructure and distributed systems
• Proven experience in managing high performing engineering teams
• Proven experience with at least one of the cloud computing infrastructure - GCP / Azure / AWS
• Hands on in Java OR Python related technologies and frameworks
• Familiarity with ElasticSearch, MongoDB is a plus
• Liaison with Product Management, DevOps, QA and other teams
• Performance management, Sprint management, Roadmap, Hiring, Onboarding, Mentoring, Costing, Documenting

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

https://twitter.com/hashtag/lifeatmoengage?f=tweets&;vertical=default">Life @MoEngage

https://twitter.com/hashtag/techatmoengage?f=tweets&;vertical=default">Tech @MoEngage

https://www.moengage.com/blog/techatmoengage-reddit-has-330m-monthly-active-users-so-do-we/">Scale @MoEngage

We handle more than a billion messages everyday. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.