11+ Metrics management Jobs in Pune | Metrics management Job openings in Pune

About Kinematic Digital

Kinematic Digital is a fast-growing digital and SaaS solutions company focused on delivering innovative, scalable, and customer-centric technology products. We help businesses accelerate growth through cutting-edge digital platforms, data-driven insights, and seamless user experiences.

Role Overview

We are looking for a results-driven Sales Manager to lead and scale our SaaS sales efforts. The ideal candidate will have a strong background in B2B SaaS sales, experience managing high-performing teams, and a proven ability to drive revenue growth through strategic planning and execution.

Key Responsibilities

• Develop and execute a robust sales strategy to drive ARR growth and market expansion
• Build, manage, and mentor a high-performing sales team
• Own the end-to-end sales cycle: lead generation, qualification, demo, negotiation, and closing
• Manage and optimize the sales pipeline with accurate forecasting
• Identify new business opportunities across SMB, mid-market, and enterprise segments
• Collaborate with marketing and product teams to align go-to-market strategies
• Drive customer acquisition, retention, and account expansion
• Establish strong relationships with key clients and stakeholders
• Track and analyze sales metrics (MRR, churn, conversion rates) to improve performance

Required Skills & Qualifications

• Minimum 2 years of experience in B2B SaaS sales.
• Strong understanding of SaaS metrics such as ARR, MRR, LTV, and churn
• Proven track record of consistently meeting or exceeding sales targets
• Experience with CRM tools such as Salesforce, HubSpot, or similar platforms
• Excellent communication, negotiation, and presentation skills
• Strong analytical and problem-solving abilities
• Ability to thrive in a fast-paced, high-growth environment

Preferred Qualifications

• Experience selling to global markets (US, Europe, or APAC)
• Familiarity with product-led growth (PLG) and inside sales models
• Exposure to digital marketing or technology solutions sales
• MBA or equivalent business qualification

Role Proficiency:

Performs tests in strict compliance independently guides other testers and assists test leads

Additional Comments:

Position Title: - Automation + Manual Tester Primary

Skills: Playwright, xUnit, Allure Report, Page Object Model, .Net, C#, Database Queries

Secondary Skills: GIT, JIRA, Manual Testing Experience: 4 to 5 years ESSENTIAL FUNCTIONS AND

BASIC DUTIES

1. Leadership in Automation Strategy: o Assess the feasibility and scope of automation efforts to ensure they align with project timelines and requirements. o Identify opportunities for process improvements and automation within the software development life cycle (SDLC).

2. Automation Test Framework Development: o Design, develop, and implement reusable test automation frameworks for various testing phases (unit, integration, functional, performance, etc.). o Ensure the automation frameworks integrate well with CI/CD pipelines and other development tools. o Maintain and optimize test automation scripts and frameworks for continuous improvements.

3. Team Management: o Lead and mentor a team of automation engineers, ensuring they follow best practices, writing efficient test scripts, and developing scalable automation solutions. o Conduct regular performance evaluations and provide constructive feedback. o Facilitate knowledge-sharing sessions within the team.

4. Collaboration with Cross-functional Teams: o Work closely with development, QA, and operations teams to ensure proper implementation of automated testing and automation practices. o Collaborate with business analysts, product owners, and project managers to understand business requirements and translate them into automated test cases.

5. Continuous Integration & Delivery (CI/CD): o Ensure that automated tests are integrated into the CI/CD pipelines to facilitate continuous testing. o Identify and resolve issues related to the automation processes within the CI/CD pipeline.

6. Test Planning and Estimation: o Contribute to the test planning phase by identifying key automation opportunities. o Estimate effort and time required for automating test cases and other automation tasks.

7. Test Reporting and Metrics: o Monitor automation test results and generate detailed reports on test coverage, defects, and progress. o Analyze test results to identify trends, bottlenecks, or issues in the automation process and make necessary improvements.

8. Automation Tools Management: o Evaluate, select, and manage automation tools and technologies that best meet the needs of the project. o Ensure that the automation tools used align with the overall project requirements and help to achieve optimal efficiency.

9. Test Environment and Data Management: o Work on setting up and maintaining the test environments needed for automation. o Ensure automation scripts work across multiple environments, including staging, testing, and production environments.

10. Risk Management & Issue Resolution:

• Proactively identify risks associated with the automation efforts and provide solutions or mitigation strategies.

• Troubleshoot issues in the automation scripts, framework, and infrastructure to ensure minimal downtime and quick issue resolution.

11. Develop and Maintain Automated Tests: Write and maintain automated scripts for different testing levels, including regression, functional, and integration tests.

12. Bug Identification and Tracking: Report, track, and manage defects identified through automation testing to ensure quick resolution.

13. Improve Test Coverage: Identify gaps in test coverage and develop additional test scripts to improve test comprehensiveness. 14. Automation Documentation: Create and maintain detailed documentation for test automation processes, scripts, and frameworks.

15. Quality Assurance: Ensure that all automated testing activities meet the quality standards, contributing to delivering a high-quality software product.

16. Stakeholder Communication: Regularly update project stakeholders about automation progress, risks, and areas for improvement.

REQUIRED KNOWLEDGE

1. Automation Tools Expertise: Proficiency in tools like Playwright, Allure reports and integration with CI/CD pipelines.

2. Programming Languages: Strong knowledge of languages such as .NET and test frameworks like xUnit.

3. Version Control: Experience using Git for script management and collaboration.

4. Test Automation Frameworks: Ability to design scalable, reusable frameworks for different types of tests (functional, integration, etc.).

5. Leadership and Mentoring: Lead and mentor automation teams, ensuring adherence to best practices and continuous improvement.

6. Problem-Solving: Strong troubleshooting and analytical skills to identify and resolve automation issues quickly.

7. Collaboration and Communication: Excellent communication skills for working with cross-functional teams and presenting test results.

8. Time Management: Ability to estimate, prioritize, and manage automation tasks to meet project deadlines.

9. Quality Focus: Strong commitment to improving software quality, test coverage, and automation efficiency.

Skills: xUnit, Allure report, Playwright, C#

Location: Pune, On-Site 5 Days a week.

Shift Timing: US Hours

Experience: 3–5 Years

About StarApps Studio

StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plus stores, through 6 highly-rated apps. With a $5.5M ARR and a mission to scale to $10M, we rank among the Top

100 Shopify app developers globally and the Top 1% in Revenue per Employee SaaS companies.

About the Role

As a Customer Success Manager, you will act as a strategic partner to our merchants, ensuring they achieve meaningful outcomes using StarApps products. You will own customer relationships post-sales, drive adoption, retention, and growth, and collaborate closely with Product, Engineering, and Support teams.

Key Responsibilities

• Build success plans for merchants and track retention and expansion metrics.
• Drive value realization and identify upsell/growth opportunities.
• Lead onboarding and training for new merchants.
• Develop a deep understanding of merchant goals and recommend growth strategies.
• Prepare weekly/monthly performance reports and analyze product usage trends.
• Coordinate with Product, Engineering, and Support teams to resolve escalations.
• Build trusted relationships to reduce churn and improve customer satisfaction.
• Drive customer advocacy through testimonials, case studies, and references.

What We’re Looking For

• 3–5 years of experience in Customer Success / Account Management in SaaS or ecommerce tech.
• Strong ownership mindset and ability to manage enterprise merchants post-sales.
• Excellent communication and relationship-building skills.
• Understanding of Shopify ecosystem and ecommerce lifecycle (preferred).
• Experience in digital marketing/growth strategies (good to have).

Why Join StarApps?

• High-growth SaaS environment with real ownership.
• Opportunity to work with global Shopify Plus merchants.
• Strong leadership and career acceleration.
• A culture that rewards initiative, creativity, and impact.

Job Description

      The ideal candidate will possess expertise in Core Java (at least Java 8), Spring framework, JDBC, threading, database management, and cloud platforms such as Azure and GCP. The candidate should also have strong debugging skills, the ability to understand multi-service flow, experience with large data processing, and excellent problem-solving abilities.

JD:

1. Develop, and maintain Java applications using Core Java, Spring framework, JDBC, and threading concepts.
2. Strong understanding of the Spring framework and its various modules.
3. Experience with JDBC for database connectivity and manipulation
4. Utilize database management systems to store and retrieve data efficiently.
5. Proficiency in Core Java8 and thorough understanding of threading concepts and concurrent programming.
6. Experience in in working with relational and nosql databases.
7. Basic understanding of cloud platforms such as Azure and GCP and gain experience on DevOps practices is added advantage.
8. Knowledge of containerization technologies (e.g., Docker, Kubernetes)
9. Perform debugging and troubleshooting of applications using log analysis techniques.
10. Understand multi-service flow and integration between components.
11. Handle large-scale data processing tasks efficiently and effectively.
12. Hands on experience using Spark is an added advantage.
13. Good problem-solving and analytical abilities.
14. Collaborate with cross-functional teams to identify and solve complex technical problems.
15. Knowledge of Agile methodologies such as Scrum or Kanban
16. Stay updated with the latest technologies and industry trends to improve development processes continuously and methodologies.

• Working with various departments to coordinate and develop digital CRM solutions including bespoke in-house software
• Writing clean, manageable code and maintaining proper documentation
• Collaborating with cross-functional teams to define, design, and deliver new features
• Meeting tight deadlines

What you need to have:

• Minimum 2 years of hands-on experience
• Excellent command over Data Structures and Algorithms
• Strong problem solving and analytical skills
• Knowledge of benchmarking and optimization
• Security mindedness in development practices
• Ability to work independently in small teams    

Mandatory Skills Sets                                                                   

• Excellent problem-solving skills in technical challenges
• Deep knowledge of at least one cloud platform (AWS Preferred)
• Understanding of Latest cloud computing technologies
• Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
• Complete hands-on with ability to grasp evolving technologies and coding languages
• Excellent communication skills which would involve customer facing role
• Design thinking
• Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
• Experience working/building/contributing to proposals for architecture, estimations

Preferred Skills Sets                                                                      

• Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
• Person must have performed Application Architect Role for 3+ years
• AWS platform specific experience a bonus.
• Enterprise application and database architecture a bonus.

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.

Skills:

• Very good communication skills
• Experience of managing customer support team of atleast 10 members for international customers.
• Good Customer facing skills
• Good experience of managing teams
• Good technology background required for understanding complex technology issues.

Responsibilities:

• Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
• Keep your team motivated.
• Keep tab on all issues which are reported by various sources
• Keep in touch with Product team for new releases and training teams according to their responsibility
• Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
• Report to management about customer success reports
• Invent/discover new channels and method to improve customer success
• Manage  budgets of Customer support team requirements
• Take care of hiring and retaining customer support teams
• Do upkeep of tools used for Customer success such as fresh desk, chat etc.

Information Security Responsibilities:
You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. 

SHIFT : US Shift