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Job Description
§ Configuration & Programming of wireless data modems for IoT
§ NOC based support to field engineering team
§ System provisioning on ERP
§ MIS generation
§ Testing & Debugging
§ Impart technical training
§ Resolve Technical Queries
§ Ensure ticket resolution within TAT
Desired Candidate Profile
- B.Tech/Diploma in Computers, E&C
- Above 75% in Class XII
- Excellent Communication
- Excellent IT skills, Excel, Word, Android
- Team player
- Calm, mature & able to handle difficult situations
- High Energy
- Self Motivated
Role Overview
We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.
Key Responsibilities
- Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
- Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
- Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
- Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
- Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
- Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
- Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
- Meet or exceed adoption and engagement targets set for existing and new clients.
Key Performance Indicators (KPIs)
- Successful completion of client onboarding within defined timelines.
- % of clients adopting new modules/features post-launch.
- Customer satisfaction and training feedback scores.
- Number of actionable product insights shared with the Product team.
Preferred Experience
- Prior experience in eCommerce operations or SaaS-based implementation.
- Exposure to warehouse or retail tech environments.
- Working knowledge of Excel, CRM tools, and support ticketing systems.
Required Skills & Qualifications
- Bachelor’s degree in Business, Engineering, or a related field.
- 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
- Strong communication and presentation skills in English and Hindi.
- Ability to explain technical concepts in simple, client-friendly language.
- Comfortable with frequent travel and hands-on work at client sites.
- An analytical mindset with the ability to capture and report actionable feedback.
- Comfortable working independently or in a cross-functional setup.
● Strong in data structure and algorithms
● Experience in Node.js, Express, API Design & DOM
● Understanding of component based design or other design patterns
● Experience with unit testing, integration testing & continuous integration
● RDBMS and NoSQL databases preferably PostgreSQL, MongoDB
● Good to have passion for investing
Position Responsibilities
● Be honest, reliable & consistent
● Write efficient & clean code
● Have a strong sense of ownership
● Be a part of development & maintenance of our company web app, Operations dashboard and
other 3rd party products we own
● Contribute to improving the quality of engineering process & engineering culture
Designation: Project Manager
Job Type: Full-time
Shift: Night Shift ( 4:00 PM to 1:00 AM - Saturday, Sunday fixed Off)
Responsibilities:
· Exposure to US/International Client (Preferred) Prior Experience in IT Projects Handling / Project Coordinator / Project Manager roles.
· Excellent written and verbal communication and presentation skills able to generate interest and engage the client during calls and on emails.
· Manage projects, and establish productive, professional and profitable relationships with key personnel and clients in assigned projects.
· Coordinate with various departments within the organization, including support, service, technology and manage resources, to ensure seamless functioning of the client accounts.
· Responsible for client receivables; planning and execution of monthly retention.
· Candidates with IT Project Management, Wordpress, PHP & Technical Skills Preferred.
· Preferred Location Noida.
· Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
· Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
· Achieves strategic customer objectives and account plans defined by company management.
· Good relationship building skills (internal, external, and cross-cultural).
· Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint.
· Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
· Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer- expectations and assess customer needs on an ongoing basis.
Job Location: Noida Sector 63
Job Profile: Project Manager
About Graygraph Technologies:
Graygraph Technologies LLC is an IT services provider company that has the skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.
To know more, please visit our Websites:
www.Graygraph.com
Venue for Interview: Graygraph Technologies, Second Floor, A128 Block, Sector 63, Noida.
- Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
- Strong knowledge of JS Fundamentals.
- Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
- Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
- Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
- Gather requirements by interacting directly with the end-users.
- Research on open source framework/technology required for developing the feature/application.
- Maximize sales through a network and relationships to ensure strong business Collecting documents from the clients and further logging the application in Banks/NBFCs and following up for further sanction and disbursement.
- Handling direct leads and converting them to closures.
- Ensure the files are processed from the login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.
- Meeting local DSAs in the market and sourcing business from them.
- Taking ownership of work assigned and meeting sales targets.
- Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies.
- Develop and maintain strong liaisons with the clients for repeat business or referrals.
- Lead and supervise the team for the implementation of the growth agenda through appropriate training, motivation, and deployment strategies.
We are looking for ambitious hands-on coders who love building web based applications from the ground up and have a special affection for all things JavaScript.
Responsibilities:
- Develop robust, web-based applications interacting with database filesystems and APIs
- Obsess about code quality and readability
- Remain updated on new and evolving client-side technologies, their application to our functionality or architecture goals
- Work closely in a multi-disciplinary structure to deliver world class solutions across web, mobile, and tablets
- Identify and establish best practices and frameworks keeping in mind parameters of performance, responsiveness, security, maintainability, extensibility, and reuse
Must have:
- At least 3 years of experience in developing web based applications with experience in Node.Js
- Skilled at Object Oriented JavaScript and having a working knowledge of at least one of the following MVC Frameworks (Angular, Backbone, Ember, React etc.).
- Knowledge of database, preferably some NoSQL DB like Mongo.
- Familiar with Git version control system
POSITION SUMMARY
Essential Skills & Key Responsibilities
- Expertise in P2P domain which includes Procurement and Account Payables and Fusion
- P2P functional implementation experience including Interfaces & RICE objects with other legacy applications.
- Leading the business analysis capability in the procurement space, building excellent business connect, influencing and negotiating between tech and business.
- Capture & clarification of business requirements through a range of analysis techniques for the Business (data flow diagrams, case tool analysis, gap analysis and work & process flow diagrams)
- Function as a techno-functional resource and assist in designing solutions for business
- Understand the business data in depth, analyse key performance indicators and use the same to analyse the requirements further
- Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business
- Proactively working with business to identify, define, and clarify the scope / issues in terms of complex business/systems requirements.
- Identify options for potential solutions and assessing them for both technical and business suitability/feasibility
- Working with business to capture & clarify business requirements & support business & technology teams in data analysis, in UAT phase etc.
- Acting as a proxy customer with the development teams, facilitating open communication between the customer & development team
- Driving user acceptance criteria with the customer
- Aware of the AGILE terminologies and should have knowledge of AGILE tools like JIRA, Confluence etc.
- Basic knowledge of PL/SQL for data querying & analysis will be an added advantage.
- Exposure to MS Office products like Visio and Excel
• Strong knowledge of data structure and algorithms
• Ability to write complex SQL
• Familiarity with Test driven development and Continuous Integration
• Strong knowledge and hands-on with code development tools (Eclipse, GIT, Jenkins, Unit, Testing Frameworks)
• Familiar with Software development methodology like Agile methodology
• Knowledge of JavaScript and AngularJS would be a plus
• Knowledge of Java and Python
• Knowledge of Unix and shell scripting would be a plus
• Strong leadership skills
• Desire to learn and develop new tools and techniques and share with the team
• Capability to mentor junior team members
• Active involvement is required in all phases of Software Development
• Ability to establish trusted partnership with executive level stakeholders
- Design of the overall architecture of the web application.
- Optimization of the application for maximum speed and scalability.
- Solve complex performance problems and architectural challenges.
- Integration of user-facing elements developed by front-end developers with server-side logic.
- Learn and use core AWS technologies to design and then build available and scalable backend web services and customer-facing APIs.
- Troubleshoot and debug support issues and code blues autonomously.
- Assure quality of the solutions being developed within the team.
- Maintain technical mastery of the products being developed.
- Person with a track record of delivering innovative solutions in the field of algorithm development.
Requirements:
- Strong knowledge of PHP frameworks such as Laravel Symfony etc. depending on your technology stack.
- Experience in working with MySQL database and analyzing the efficiency of queries.
- Worked with real time web applications and event driven architectures like Node.js or jQuery.
- Full-cycle PHP code development experience including debugging and performance analysis.
- Building scalable and performance oriented services with caching techniques and systems like Memcached, redis.
- Experience with NoSQL and distributed database like MongoDB, Cassandra or Redis.
- Comfortable with search engines like Solr or ElasticSearch.
- Working understanding of NGINX and Apache web servers.
- Working knowledge of RESTful paradigms and to build API for our front services and mobile applications.
- Passion for products, empathy for users, and aspiration to make big impact.
- Strong database design and query writing skills with a commitment to performance and efficiency.
- Solid engineering principles and clear understanding of data structures and algorithms.
- Knowledge of service-oriented architecture, microservices, and distributed systems.
- Strong problem-solving skills, algorithmic skills, and data structures.
- Experience in agile methodologies like Scrum.
- Good understanding of branching, build, deployment, continuous integration methodologies.
Full time : BTech






