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Position Description
Title: Senior Service Engineer – North Region, India.
Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia
This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.
In addition to annual initiatives, the key accountabilities of this position are:
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MAIN JOB ACCOUNTABILITY
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Commissioning of Pumps and Controls in western region
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To work closely with Regional sales team and provide efficient after sales support
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2ND MAIN JOB ACCOUNTABILITY
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Provide timely warranty service support to all customers in the region
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Co ordinate with factory Quality team and give feed back about field failures
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3RD MAIN JOB ACCOUNTABILITY
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To achieve Service delivery targets given for the financial year.
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Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.
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4TH MAIN ACCOUNTABILITY
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Participate in all the training programs conducted in factory and through online portal
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Train all regional rep engineers for all products and latest upgrades periodically
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5TH MAIN ACCOUNTABILITY
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Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support
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Provide feedback on field failures to all OEM team members for corrective action.
Role Requirements
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University Degree or Diploma in Mechanical/Electrical & Electronics Engineering
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5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries
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Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications
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Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.
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Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
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Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
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Strong, team-oriented leadership skills with presence and a bias for action.
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Self-directed with ability to work autonomously and collaboratively and a focus on results.
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Ability to communicate in an open and authentic manner in all situations
Microcode Software looking Intern for the post of Email Process Executive responsible for working as assigned by the senior.
at Quick Dry Cleaning Software
Opportunity
As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.
We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.
Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.
Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!
Responsibilities
- You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
- Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
- Reproduce customer issues and log tickets to be solved by the engineering team.
- Guide users on product features and train them to use it effectively.
- Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
- Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
- Rigorously measure support SLA & metrics and improve it continuously.
- Maintain regular communications with customers about new feature developments and enhancements to the product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Experience managing customer interactions effectively.
- Previous B2B SaaS and enterprise software experience.
- Excellent written and verbal communication skills.
- Ready to work in US Shift in the future when required.
What are we looking for?
Attitude |
Skills |
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
What We Can Offer You
● Young and fast-growing company with a healthy work-life balance
● Great culture based on the following core values
○ Ownership
○ Transparency
○ Courage
○ Customer Obsession
○ Celebration
● Lean structure and no micromanaging. You get to own your work
● The company has turned two so you get a seat on a rocket ship that's just taking off!
● High focus on Learning & Development and monetary support for relevant upskilling
● Competitive compensation along with equity ownership for wealth creation
What You’ll Do
• Provide world-class customer service to both internal and external clients in all
interactions, striving to exceed client expectations.
• Take ownership of customers issues and follow problems through to resolution
within the SLA defined.
• Drive higher NPS through quality and timely resolution of customer issues.
• Coordinate across different departments and follow-up with them to ensure timely
resolution of user service requests.
• Coordinate with other departments to understand internal processes and suggest
changes if required to improve customer service.
• Maintain an orderly workflow according to priorities
• Ability to handle a high volume of requests in a fast-paced environment
• Explain and educate users about Grip’s offerings and its benefits
• Enable RMs manage and nurture relationship with existing and potential investor
• Other duties as assigned
Your Superpowers
• Bachelor’s degree
• Have an understanding of the wealth segment and product offerings (3-5 years’ work
experience in customer service)
• Command on MS Excel
• Strong written and verbal communication skills and ability to communicate with Retail,
HNIs, family office investors would be essential
• Strong phone presence
• Prior experience in financial services industry is preferred
• Should be a team player
What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed
We are a Fintech Start up targeting to capture $ 900 BN consumer payment &lending opportunity. We are building platform of the future in which the offline / online merchants would be able to expand their consumer base. We also empower merchants to collect payment digitally and help build their identity through our offerings. Consumers would be able to make their purchase decisions and would get the options to convert their purchases in to easy EMIs
The founders brings over 4 decade of banking & financial services experience with strong market connect to bring required resources (like Customer, Capital, relevant business team etc.). Detailed business model can discussed during the meeting process.
Responsibilities
1. Solving Customer queries, selling products & Services.
2. Credit card sales, Payment product sales, Loan sales to both SME businesses and consumers
3. Qualifications : 12th Pass, Graduate
4. Experience : Minimum 2 years of experience
5. No transportation provided by the company need to travel buy own vehicle or public transport
6. Fluent in Hindi, English and Tamil
Location Delhi – Saket (No work from home available)
Compensation
· In line with Industry best practices
· We have an energetic workplace environment where we welcome innovative ideas and offers growth opportunities and positive environment for accomplishing goals. Our purpose is to create abundance for everyone we touch.
Need only Immediate Joiners
Candidates with Polite, soft-spoken, Fluent English with Excellent communication skills are required. Please stick to our requirement & apply accordingly.
Salary for Tele callers will be 15 to 22K in hand
Team leads with 5+ Yrs. experience will be Max. 35 to 40K in hand
Hurry Up!!!!
at Digicred Technologies Private Limited
- Enhance Customer satisfaction
- Drive Product engagement and help the customers succeed
- Liasoning with Veris clients on daily operations
- Onboard new customers/clients.
- Building and maintaining relationships with Veris customers across the globe.
- Working with management on operations strategy and streamlining
- Schedule and complete quarterly/annual business reviews.
- Client MIS reporting and analytics
- Working closely with the operations team to ensure strict adherence of service deliverables.
- Client problem troubleshooting
- Internal management reporting
We are looking for:
- Energetic, motivated, and driven
- “Get it done” attitude `
- Ability to lead and manage teams
- Clarity of thought & good problem-solving capabilities
- Education is no bar, but a good one always helps
- Good with computers and technology
- Excellent verbal & written communication skills
• Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising.
• Strategizing with customers for deeper utilization of, and success with, the Trackier's service.
• Owning/managing your book of business & building strategies to trigger and drive business growth opportunities.
• Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.
• Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.
• Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends.
• You are the key to strategic relationship management with our most important customers.
Requirements
• Knowledge of, or experience with performance-based, mobile advertising campaigns.
• Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets.
• Extraordinary interpersonal communication and presentation skills.
• Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot. • Solid customer service experience and a consultative mindset.
• Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts.
• Motivated self-starter, always one step ahead.
• Experience working in a scrappy startup type environment.
• Ability to work trade shows and conferences with the potential to travel.
• Bachelor's degree or MBA preferred.
- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.
- Delivering a comprehensive service to enquiring customers
- Possibly delegating certain customer enquiries to specific teams
- Managing a large number of incoming calls and emails
- Managing customers’ accounts
- Keeping a record of customer interaction and details of actions taken
- Communicating with internal teams to discuss sales targets
- Generating sales leads, building sustainable relationships where necessary
- Reporting back on results