RSA Archer Technial Specialist

Job Summary

We are looking for an experienced GRC Technology & Transformation Lead to drive the delivery, implementation, and transformation of enterprise Governance, Risk, and Compliance (GRC) technology solutions. The role will partner with Risk, Compliance, Audit, and Technology stakeholders to modernize risk management processes through platform implementations, workflow automation, analytics, and AI-enabled solutions.

The ideal candidate will have a strong understanding of enterprise GRC frameworks, operational risk processes, and risk technology platforms, along with proven experience in technology delivery, stakeholder management, and large-scale transformation programmes.

Key Responsibilities

• Lead end-to-end delivery and transformation of enterprise GRC technology solutions supporting RCSA, Third-Party Risk Management (TPRM), Operational Risk, Controls, Compliance, and Corporate Risk functions.
• Drive implementation, configuration, enhancement, and optimization of enterprise risk technology platforms such as RSA Archer, ServiceNow GRC/IRM/TPRM, or equivalent platforms.
• Collaborate with Risk, Compliance, Internal Audit, and business stakeholders to understand requirements and translate them into scalable technology solutions.
• Define and execute technology roadmaps, platform strategies, and transformation initiatives aligned with enterprise risk and governance objectives.
• Lead workflow automation and process digitization initiatives to improve risk assessments, control monitoring, issue management, compliance tracking, and reporting.
• Identify opportunities to leverage AI/GenAI, analytics, and data-driven solutions to enhance risk management processes and operational efficiency.
• Oversee programme planning, delivery governance, resource management, risk mitigation, and continuous platform improvement.
• Manage global delivery teams and coordinate with business stakeholders, technology teams, system integrators, and external vendors.
• Establish delivery standards, performance metrics, governance mechanisms, and reporting frameworks to track programme outcomes.
• Ensure solutions align with enterprise architecture, information security, regulatory requirements, and internal governance standards.

Required Skills & Experience

• 12+ years of experience in technology delivery, enterprise GRC solutions, risk technology, or large-scale technology transformation.
• Strong understanding of Enterprise GRC, Operational Risk, RCSA, TPRM, controls management, compliance, and corporate risk processes.
• Experience with one or more enterprise risk technology platforms, such as:
• RSA Archer
• ServiceNow GRC / Integrated Risk Management (IRM) / TPRM
• Other enterprise GRC and risk management platforms
• Proven experience leading end-to-end technology implementations, platform enhancements, and transformation programmes.
• Strong understanding of workflow automation, process optimization, data management, analytics, and management reporting.
• Exposure to AI/GenAI-enabled solutions and automation initiatives is desirable.
• Excellent stakeholder management skills, with the ability to engage senior leaders across Risk, Compliance, Audit, and Technology.
• Experience managing cross-functional and global delivery teams, programme governance, and vendor relationships.
• Strong communication, problem-solving, strategic planning, and decision-making skills.

Preferred Qualifications

• Experience in banking, financial services, insurance, or other regulated industries.
• Exposure to regulatory risk management, audit management, controls testing, issue management, and enterprise risk reporting.
• Experience in GRC platform integration, data migration, reporting, and enterprise application modernization.
• Relevant certifications in RSA Archer, ServiceNow IRM/GRC, project/programme management, or risk management are an advantage.

Key Competencies

• Enterprise GRC Technology Strategy
• Technology Delivery & Programme Leadership
• Risk Platform Implementation and Optimization
• Stakeholder & Vendor Management
• Process Automation and Digital Transformation
• AI/GenAI and Analytics Enablement
• Global Team Leadership
• Governance, Controls and Continuous Improvement

ServiceNow USEM Technical Consultant -(Offshore) Contract Role

· Location- Remote

· Contract- 6 months

Job Description

Position Description:  

The ServiceNow USEM (SecOps) Technical Consultant (Security Operations) is responsible to lead the design, development, and implementation of security operations (SecOps) solutions on the ServiceNow platform. This role is responsible for integrating security workflows, enhancing automation, and optimizing security response processes to ensure robust cybersecurity operations. 

Primary Responsibilities: 

Design, configure, and implement ServiceNow GRC/IRM modules, focusing on Policy, Compliance, and Risk Management frameworks. Develop custom solutions utilizing Flow Designer, Business Rules, Client Scripts, UI Actions, UI Policies, and Script Includes.

Configure Service Portal/Employee Center components, Service Catalog record producers, notifications, inbound email actions, and email-actionable approvals.

Manage Access Control Lists (ACLs) and role-based access designs alongside SLA definitions and task-based SLA behaviors.

Handle update set management and oversee code promotion across development, test, and production instances.

Requirements

Qualifications: 

· 5+ years hands-on ServiceNow development experience, with demonstrable delivery on client-facing implementation projects

· 2+ years working directly in ServiceNow GRC/IRM, specifically Policy and Compliance Management and/or Risk Management. Candidates whose GRC exposure is limited to a single mod

· Demonstrated experience with Flow Designer, business rules, client scripts, UI Actions, UI Policies, and script includes

· Experience configuring notifications and inbound email actions, including email-actionable approvals

· Experience with ACL configuration and understanding of role-based access design

· Experience with SLA definitions and task-based SLA behavior

· Experience with Service Catalog record producers and Employee Center / Service Portal configuration

· Proficiency with update set management and promotion across development, test, and production instances

· ServiceNow Certified System Administrator (CSA) required CIS Advanced Risk preferred 

· Work Experience: 5+ years

· Industry: Technology

Job Summary:

We are looking for an experienced OpenText ArcSight SIEM / SOAR / UBA L2-L3 Engineer to manage and support security platforms in SOC/MSSP environment. The role involves day-to-day administration, troubleshooting, configuration and optimization of ArcSight platforms.

Key Responsibilities

• Administer and monitor OpenText ArcSight ESM/SIEM, SmartConnectors, SOAR and UBA/ArcSight Intelligence.
• Manage SIEM rules, filters, Active Lists, dashboards, reports and correlation use cases.
• Monitor EPS, event flow, connector health, system performance and log ingestion.
• Troubleshoot event collection, parsing, correlation and integration issues.
• Configure and troubleshoot ArcSight SmartConnectors and log sources.
• Manage and troubleshoot SOAR playbooks, integrations and automated workflows.
• Support UBA/Intelligence data ingestion, analytics and integration with SIEM.
• Perform L2/L3 troubleshooting, RCA and resolution of platform-related incidents.
• Support upgrades, patches, configuration changes and platform optimization.
• Coordinate with SOC, infrastructure, customer and OEM/OpenText support teams.
• Maintain technical documentation, incident records and RCA reports.

Required Skills

• 3–6 years of hands-on experience with OpenText ArcSight SIEM/ESM.
• Strong experience in ArcSight administration and troubleshooting.
• Hands-on experience with SmartConnectors, EPS, correlation rules, Active Lists and event flow.
• Working experience with ArcSight SOAR and UBA/ArcSight Intelligence.
• Good knowledge of Linux/Unix and networking fundamentals.
• Understanding of Syslog, CEF, TCP/IP, SSL/TLS and REST APIs.
• Strong analytical, troubleshooting and problem-solving skills.
• Experience in SOC/MSSP or managed security services environment preferred.
• OpenText/ArcSight certification will be an added advantage.

Candidate Profile

The candidate should be hands-on, technically strong and capable of independently handling L2/L3 production issues, platform administration, troubleshooting and escalations in a security operations environment.