11+ GR Jobs in Bangalore (Bengaluru) | GR Job openings in Bangalore (Bengaluru)

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Responsibilities : 

• Design, code, and implement highly scalable and reliable web-based applications.
• Coordinate with other team’s architect, engineers, and vendors, as necessary.
• Deliver on all phases of development work from initial kick-off, technical setup, application
development, and support.
• Identify exciting opportunities for adopting new technologies to solve existing needs and
predicting future challenges
• Perform ongoing refactoring of code, utilizing visualization and other techniques to fast-track
concepts, and delivering continuous improvement
• Work with product managers to prioritize features for ongoing sprints and managing a list of
technical requirements based on industry trends, new technologies, known defects, and issues
• Manage your own time, and work well both independently and as part of a team
• Quickly generate and update proof of concepts for testing and team feedback
• Embrace emerging standards while promoting best practices

Qualifications : 

• Must have java experience
• Experience in computer science, computer engineering
• Web development work experience preferred
• Demonstrated experience in Agile development, application design, software development, and
testing
• Experience with building RESTful APIs
• Expertise in objected oriented analysis and design across a variety of platforms
• Thorough understanding of JSON, Web Service technologies, and data structure fundamentals
• Experience with adaptive and responsive development techniques
• Aptitude for learning and applying programming concepts
• Ability to effectively communicate with internal and external business partners
• Experience with a broad range of software languages and payments technologies is a plus.

Role – Senior Developer (Back End)

Location - Bangalore

Experience 5+ Years

Responsibilities

• Responsible for design & developing products involving Java, JEE, Springboot.
• Object-oriented analysis and design using common design patterns.
• Deep insight of Java and JEE internals such as memory management, transaction management, etc.
• Design and develop features and modules for mission-critical applications.
• Contribute in all phases of the development lifecycle.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
• Implementation of API.

Requirements

• 5+ years of experience in strong core java & J2EE skill
•  5+ years of experience in Spring Boot.
• 5+ years of experience in Spring and REST/SOAP services
• Strong knowledge in Java web application design and development
• Strong knowledge of Spring frameworks (Spring Boot, Spring integration, Spring Security, etc.), JPA, RESTful APIs
• Experience with design and development of highly available, distributed and scalable transactional enterprise systems
• Results oriented and focused on meeting deliverable timelines.
• A team player with excellent communication skills.

Job Purpose and Impact

The Engineer Consultant, will join the Global Supply Chain team within the Digital Technology and Data function (also known as IT). As a Software Engineer you will provide best practice solutions to architect, design and develop new and existing digital solutions for the organization's digital portfolio. In this role, you will discover and deliver innovative solutions to complex and varied problems to enable the company's digital future. You will bring clarity to ambiguous scenarios and apply specialized, in depth, and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern best practices and technologies to the shared engineering community.

Key Accountabilities

• Apply innovative and advanced software engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied software solutions and incorporate security practices in newly developed and maintained applications.
• Lead peer code review sessions to review code, coach peers and ensure code quality.
• Take the lead in the assigned agile team to adopt agile philosophies, facilitate agile ceremonies and identify continuous improvement opportunities.
• Establish and incorporate the company's engineering and development best practices within the full software development lifecycle including coding standards, code reviews, source control management, building processes, testing and security principles, to deliver high quality code rapidly.
• Lead demonstration and continuous feedback sessions to improve development and help drive the long term vision.
• Build innovation in the engineering community by maintaining and sharing relevant technical approaches and modern skills.
• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.
• Support critical supply chain applications on a rotational on-call basis as/if needed.
• Other duties as assigned.

Qualifications

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum of four years of related work experience.

Preferred Qualifications

• Experience building Supply Chain applications and implementing Supply Chain software packages (SaaS/PaaS).
• Proven experience in automating pipelines for continuous integration, testing, delivery and security.
• Proven experience in architecting applications, databases, services or integrations.
• Experience with C3.ai and or/ o9 solutions.
• Proven ability to quickly learn new languages and platforms.

ROLES AND RESPONSIBILITIES 

● Manage a cross-functional process to translate the desired customer experience into a logically  sequenced and optimized product roadmap and  major product releases. Create buy-in for the  product roadmap with internal and external stakeholders. 

● Open to discuss the requirement with the client over a call/ in person meeting. 

● Develop high quality BRD's and effectively prioritize and manage the scope of each product launch to deliver key capabilities on time and on budget. 

● Coordinate with multiple stakeholders , including customer service teams, UX designers, and engineers, to share timelines and deliver the client requirement/ product features within the shared timelines. 

● Daily standup with various teams to track the progress. 

● To oversee the development and improvement of customer service products or platforms within an organization 

● Execute on the existing roadmap and contribute towards shaping the long-term strategy for CS self-service products.

● Creating and maintaining a product roadmap that outlines the vision, goals, and timeline for the development and enhancement of customer service products. 

● Effectively communicating product updates, progress, and milestones to internal stakeholders, executives, and customers, ensuring transparency and alignment throughout the organization. 

• Design and implement software of embedded devices and systems from requirements to production and commercial deployment
• Design, develop, code, test and debug system software
• Review code and design
• Analyze and enhance efficiency, stability and scalability of system resources
• Integrate and validate new product designs
• Support software QA and optimize I/O performance

Overview: 

We are seeking an experienced Spring Boot developer with a passion for esports to join our team. The ideal candidate will have a strong track record of building and maintaining web applications using Spring Boot and a proven ability to work effectively in a team environment. Experience in the esports industry is a plus. 

Responsibilities: 

• Develop and maintain web applications using Spring Boot and related technologies 
• Write clean, maintainable, and efficient code 
• Collaborate with the design and product management teams to implement new features and functionality 
• Work with the DevOps team to ensure proper deployment and monitoring of applications 

• Troubleshoot and debug issues as they arise 
• Write and maintain comprehensive documentation 

Requirements: 

• Strong professional experience with Java and Spring Boot 
• Experience with building and deploying web applications 

• Familiarity with web development frameworks such as Spring MVC or Spring WebFlux 
• Experience with Git and version control 
• Strong problem-solving and communication skills 

Preferred: 

• Experience in the esports industry 

• Experience with cloud technologies such as AWS or Azure 
• Familiarity with front-end development technologies such as HTML, CSS, and JavaScript 
• Experience with data persistence technologies such as Hibernate or JPA 
• Experience with testing frameworks such as JUnit or Mockito 

Role Description

Location - Bangalore / Remote/WFH

This is an equity-only role.

We are looking for a young but mature mindset with highly skilled Chief Technology Officer (CTO) to provide sound technical leadership in all aspects of the business. This person will be added as a Co-founder in the Team.

CTO should be able to take technical decision and having a Strategic thinking mindset with strong business acumen. We expect you to be well-versed in current technological trends and familiar with a variety of business concepts.

You will work directly with the CEO and will act as both a technology and business expert, making decisions that will impact the current and future operations of the company. If you are self-motivated, emotionally strong, enjoy challenges and have a never give-up approach, we’d like to meet you.

CTO / Co- Founder Responsibilities

Lead the technology division with new-age technologies and processes

Build on the vision for the organization by technology

Identify new opportunities and develop products and processes in line with cutting edge technologies

Deploy, develop and implement solutions in a cost-efficient manner

Experience in building scalable products, platforms, and modern technologies

Experienced on the internet/ e-commerce industry, B2B platforms, start-up setups is a plus

Hands-on experience in digital initiatives, big data, mobile apps, AI & ML, analytics, and business intelligence solutions

Ability to convert data into usable modern technology-driven solutions

Experience or knowledge on AWS server side is required

Requirements

B.E / B.tech / Masters Degree in computer science or related field.

6+ years of working in a technological role is preferable but not mandatory

Experience working in an early-stage tech start-up will be a plus

A strong product sense and can build engaging tech for customers

Ability to conduct technological analyses and research

Deep knowledge of full-stack modern development practices (node.js, angular, java javascript, AWS, DS, react, etc.) Can work / learn and work on AI/ML

Have a proven understanding of best engineering practices for the full software development life cycle (SDLC), including coding standards, code review, source control, build, test, deploy, and operations

Experience in project management to ensure timely deliverables

Strong communication skills with the ability to present the technology vision confidently in a way that motivates others both internally and externally

What you'll do:

• Solve complex development problems and produce the highest quality code while striving to push technical boundaries
• Work closely with both external clients and internal, cross-functional product and technical teams to support multiple projects
• Maintain technical design documentation, communicating architectural and design changes to development teams
• Conduct regular design and code reviews, establishing and publishing quality and performance metrics
• Manage and foster a team-oriented environment, providing technical oversight to team members

Basic qualifications:

• Bachelor of Science
• 9+ years of experience working with .NET technologies, with advanced proficiency in C#
• A minimum of 4-5 years working with SQL Server Databases, designing new or altering existing table structures to meet project requirements
• Demonstrated knowledge of enterprise architecture and SOA services
• Strong background in web technologies and architectures
• Technical acumen and understanding of Agile technical practices and how they operate within an Agile organization
• Strong Communication Skills
• Proven ability to build, manage and foster a team-oriented environment

Preferred qualifications:

• Data-driven, analytical approach to problem solving and project management
• Experience working in a product-based IT company and/or banking and financial services company
• Familiarity with multiple implementation standards and methodologies, including Agile
• Experience working with ASP.NET MVC, Entity Framework, LINQ, NoSQL, Message Queue, and building Reusable Libraries