11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Role Overview:

We are looking for a skilled Golang Developer with 3.5+ years of experience in building scalable backend services and deploying cloud-native applications using AWS. This is a key position that requires a deep understanding of Golang and cloud infrastructure to help us build robust solutions for global clients.

Key Responsibilities:

• Design and develop backend services, APIs, and microservices using Golang.
• Build and deploy cloud-native applications on AWS using services like Lambda, EC2, S3, RDS, and more.
• Optimize application performance, scalability, and reliability.
• Collaborate closely with frontend, DevOps, and product teams.
• Write clean, maintainable code and participate in code reviews.
• Implement best practices in security, performance, and cloud architecture.
• Contribute to CI/CD pipelines and automated deployment processes.
• Debug and resolve technical issues across the stack.

Required Skills & Qualifications:

• 3.5+ years of hands-on experience with Golang development.
• Strong experience with AWS services such as EC2, Lambda, S3, RDS, DynamoDB, CloudWatch, etc.
• Proficient in developing and consuming RESTful APIs.
• Familiar with Docker, Kubernetes or AWS ECS for container orchestration.
• Experience with Infrastructure as Code (Terraform, CloudFormation) is a plus.
• Good understanding of microservices architecture and distributed systems.
• Experience with monitoring tools like Prometheus, Grafana, or ELK Stack.
• Familiarity with Git, CI/CD pipelines, and agile workflows.
• Strong problem-solving, debugging, and communication skills.

Nice to Have:

• Experience with serverless applications and architecture (AWS Lambda, API Gateway, etc.)
• Exposure to NoSQL databases like DynamoDB or MongoDB.
• Contributions to open-source Golang projects or an active GitHub portfolio.

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services.

Responsibilities

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Requirements

• Objective C
• Knowledge of Apple's Xcode IDE
• Swift
• UI and UX design experience

Experience - 1-2 years

Location - Indore

Looking for React js Complete Fresher candidates who want to make career in IT company and want to learn Live Project working.

Location : Indore, M.P( Work from office)

Roles and Responsibilities :-

1) He or she will be doing custom design of frontend by using Html, CSS, JavaScript, Bootstrap, Ajax, jQuery and React js design components

2) He or she will be doing the Rest api integration with both get and Post method for making website dynamic

3) He or she will be working under Senior Guidance and module by module everything will learn from start and scratch

4) He or She will be eligible for full time roles also if performance is good and recommendation also in another IT company

5) He or she will receive internship certificate and placement assistance.

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Please call and visit office for detail discussion and for free counseling Monday To Saturday 11 Am to 7 P.M

Company name : Logical Soft Tech Pvt Ltd, Indore(M.P)

Contact : - +91-826.982.972.9(HR), +91-786.973.159.5(HR), +91-741.595.091.9(HR), +91-821.025.182.4 (technical Department),

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Next to Krozzon hotel, Infront of Old Eye Retina Hospital, Vijay Nagar, Indore, M.P

Google Form

https://docs.google.com/forms/d/e/1FAIpQLSeXP7gtiGCewHs8_P2QnIkkyLkLoWUaZVHbTPN-ICUju7npUg/viewform

Referred by Sumit sir

https://www.instagram.com/p/C-evFytohcz/

Job Description (Business Development Executive)

Role- BDE

Experience: 2–4 Years

Employment Type: Full-time

About the Role:

We are seeking a proactive and ambitious Business Development Executive with 2–4

years of experience and proven expertise in LinkedIn Sales Navigator. In this role, you'll

focus on identifying potential clients, building strong relationships, and generating highquality

leads to drive revenue growth.

Key Responsibilities:

● Leverage LinkedIn Sales Navigator to research, identify, and connect with

potential B2B and C2C clients.

● Initiate outreach campaigns using InMails, messages, and strategic networking.

● Qualify leads and schedule meetings for the senior sales or leadership team.

● Understand client needs and position relevant services/solutions effectively.

● Maintain and manage a healthy sales pipeline through consistent follow-ups.

● Collaborate with marketing and sales teams to align lead generation efforts.

● Track interactions and progress using CRM tools (e.g., HubSpot, Zoho,

Salesforce).

● Provide regular reports on lead quality, response rates, and campaign

performance.

Requirements:

● Bachelor’s degree in Business, Marketing, or related field.

● 2–4 years of experience in business development, lead generation, or inside

sales.

● Strong hands-on experience with LinkedIn Sales Navigator.

● Excellent communication, interpersonal, and negotiation skills.

● Goal-oriented, self-motivated, and comfortable working independently.

● Familiarity with CRM platforms and sales tools.

● Experience in B2B sales or IT services/solutions (preferred).

The ideal candidate will be responsible for creating, installing and managing our databases. You will ensure optimal database performance by analyzing database issues and monitoring database performance.

What will I be doing?

• A professional Database Administrator (DBA) will be responsible for the architecture, performance, integrity, and security of a database.
• Design and build highly available microsoft MySQL and SQL solutions, making use of log shipping, mirroring and always on technologies
• Ensure performance, security, and availability of databases
• Prepare documentation and specifications
• Handle common database procedures such as upgrade, backup, recovery, migration, etc.
• Design, create and implement database systems based on the end user's requirements.
• Collaborate with other team members and stakeholders
• Collaborate with the engineering and production support teams to create forward-looking service improvement plans and roadmaps.
• Installation, configuration and upgrading of application software and related products

 What Skill do I need ?

• Minimum 5 years of experience in database administration, information technology, database architecture, or a related field
• Installation, configuration and upgrading of MS SQL/Oracle/MySQL/ Server software and related products
• Strong proficiency with Microsoft SQL, and ideally its variants in other popular RDBMS
• Skilled at optimizing large complicated SQL statements
• Proven working experience as a Database Administrator and expert in MongoDB
• Install server software, configure database servers, monitor and maintain system health and security
• Excellent knowledge of data backup, recovery, security, integrity
• Familiarity with database design, documentation and coding
• Previous experience with DBA case tools (frontend/backend) and third-party tools
• Problem solving skills and ability to think algorithmically
• Experience with large databases and complex process models

Required Qualification :

• Bachelor's Degree or equivalent experience in Computer Science, Technology, or a related field of study
• Proven knowledge of SQL Servers, Cpanels, MySQL
• Strong analytical, problem-solving, and decision-making skills
• Advanced working SQL and MySQL knowledge and experience working with relational databases, query authoring (SQL)
• Excellent knowledge of Performance tuning, DB administration, data backup, recovery, security, integrity
• Experience working with both structured and unstructured data.
• Excellent problem-solving and analytical skills
• Good communication, teamwork and negotiation skills

• Great knowledge of Javascript
• Minimum experience of 6 months to 1 year
• After 3 months, assured permanent job.
• Must have knowledge of Three.js 
• Energetic and eager to tackle new projects and ideas

• Design and build advanced applications for the iOS platform

• Experience is required in IOS

• Collaborate with cross-functional teams to define, design, and ship new features.

• Unit-test code for robustness, including edge cases, usability, and general reliability.

• Work on bug fixing and improving application performance.

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

• Working experience in iOS development using Swift, RX Swift,

• Have published one or more iOS apps in the app store

• A deep familiarity with Objective-C and Cocoa Touch

• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text

• Experience with third-party libraries and APIs

• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

• Solid understanding of the full mobile development life cycle

• working experience on Media streaming

• Working experience on Modular programming, RX Swift, Auto layout, Push Notification & Deep Linking.

Title/Role: Python Django Consultant

Experience: 8+ Years

Work Location: Indore / Pune /Chennai / Vadodara

Notice period: Immediate to 15 Days Max

Key Skills: Python, Django, Crispy Forms, Authentication, Bootstrap, jQuery, Server Side Rendered, SQL, Azure, React, Django DevOps

Job Description:

• Should have knowledge and created forms using Django. Crispy forms is a plus point.
• Must have leadership experience 
• Should have good understanding of function based and class based views.
• Should have good understanding about authentication (JWT and Token authentication)
• Django – at least one senior with deep Django experience. The other 1 or 2 can be mid to senior python or Django
• FrontEnd – Must have React/ Angular, CSS experience
• Database – Ideally SQL but most senior has solid DB experience
• Cloud – Azure preferred but agnostic
• Consulting / client project background ideal.

Django Stack:

• Django
• Server Side Rendered HTML
• Bootstrap
• jQuery
• Azure SQL
• Azure Active Directory
• Server Side Rendered/jQuery is older tech but is what we are ok with for internal tools. This is a good combination of late adopter agile stack integrated within an enterprise. Potentially we can push them to React for some discreet projects or pages that need more dynamism.

Django Devops:

• Should have expertise with deploying and managing Django in Azure.
• Django deployment to Azure via Docker.
• Django connection to Azure SQL.
• Django auth integration with Active Directory.
• Terraform scripts to make this setup seamless.
• Easy, proven to deployment / setup to AWS, GCP.
• Load balancing, more advanced services, task queues, etc.