11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Job Title: Social Media Marketing Executive

Location: Indore (Work from Office)

Experience: 0–6 Months (Freshers Welcome)

Qualification: Any Graduate (Marketing/Media preferred)

Job Overview

We are looking for a creative and enthusiastic Social Media Marketing Executive to join our team. This role is ideal for freshers who are passionate about digital marketing and eager to gain hands-on experience in managing and growing brand presence across social media platforms.

Key Responsibilities

• Create, schedule, and manage engaging content across platforms like Instagram, Facebook, and LinkedIn
• Assist in planning and executing social media and digital marketing campaigns
• Conduct research on current trends, hashtags, and competitor activities
• Write creative captions and basic content aligned with brand voice
• Coordinate with the design team to develop visually appealing creatives
• Monitor social media engagement, respond to comments/messages, and maintain audience interaction

Required Skills

• Basic understanding of social media platforms and trends
• Strong communication and creative thinking abilities
• Basic content writing skills
• Willingness to learn, adapt, and grow in a fast-paced environment

We have Training Internship program for COMPLETE IT FRESHERS who are looking for learning real time live projects in IT company

1) for mobile app development ( Android /IOS/ Flutter )

2)For full stack web development frontend ( react.js ) and backend ( php CodeIgniter / node.js /Java )

3) for frontend react .js

4) for backend ( php CodeIgniter / node.js / Java spring boot)

5) for SEO/SMM/Digital Marketing / Manual testing

***************

For more enquiry and detail discussion you may reach our HR Number

Company Name : Logical Soft Tech Pvt Ltd

Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.10.25.18.24 (technical Department)

Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P

Graphic Designer – Full Time (Indore)

💼 Experience: Min 1 Year (Freshers not allowed)

💰 Salary: ₹18,000 – ₹25,000

🏢 Industry: IT Services & Consulting

We're hiring a Graphic Designer to create engaging designs and video content for social media and marketing.

🔧 Tools: Canva, Photoshop, Corel, etc.

📍 Location: Indore (On-site)

Must have strong design skills and at least 1 year of experience.

• Build contacts with potential clients to create new business opportunities.
• Having a experience & knowledge on IT Services - Mobile App, Web App, Game App.
• Excellent written and verbal communication
• Handling International clients, Lead Generation.
• Having experience on team handling.

Role and Responsibilities:

• To ensure  success   as   a   js   developer,   you   should   possess extensive   knowledge   of   Node.Js   based   services   like   Express   js, Multer.
• Candidate must be well aware of the JS concepts like promises, async-await, callback, fetch, and array methods like map, filter, reduce.
• Knowledge of GIT is a must.
• Must have sound knowledge of creating API through postman or similar tools, developing and maintaining all server-side network requests, ensuring optimal performance of the central database, collaborating with   front-end   developers   on   the   integration   of elements.
• Deep Understanding of mongo and MySQL.
• Working knowledge of Microservices.
• Good understanding of AWS services, Like Instance,S3, Route53, Elastic Bean Etc.
• Best writing code understanding.

Experience Required:

• The candidate must at least have a total experience of 1 Year - 3 years in the relevant field.
• The candidate must have basic knowledge regarding data structure and algorithm.
• We require people with keen logistics skills.
• The candidate must be strong with basics and their concepts must be clear enough to deal with all sorts of delusions.

Location:

• The job-role of a Node.js developer is open only for candidates residing in Indore or are willing to relocate to Indore.

• We are also providing remote opportunity.

We are highly fetching for immediate joiners or candidates that may join the company within 15 days. 

About the company:

• SheThink Pvt. Ltd. is an IT-based outsourcing company dealing in providing expertise in e-commerce and government-based projects.
• We provide expert services in developing web and application services.
• We help vendors for getting projects in a single domain.
• We are the guide to help vendors in determining their core capabilities and transform those abilities to reach new heights of success and growth.
• We are the best in providing services to help the clients in piping their projects by providing a one-stop solution to all hiring problems.
• We have a selective module to ease the hiring process of clients and vendors.
• We have recently started a recruitment consultancy service, where we help the clients in hiring permanent candidates.
• We are also providing great assistance to the clients to hire candidates on a contractual basis.

OUR GOAL IS TO ENGAGE OUR SERVICES IN SIMPLIFYING TECH.

Interested candidates can share their CV at vartika(at)shethink(dot)in

We are looking for a Business Development Executive, should have good communication skills & IT field ( Website / Mobile App/Digital Marketing ) knowledge.

Responsibilities:

• Good Proposal writing and follow up.
• Maintain relationships with clients.
• Generate new business through online bidding portals.

Requirements:

• Need excellent writing skills.
• Self-motivated and proactive.
• Bright, enthusiastic and eager to learn.
• Competent with IT and social media.

Requirements:-

• Excellent organizational skills.
• Customer service attitude.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk.

• Mobile App development using react native framework
• Expert in creating smooth UIs across both iOS & Android mobile platforms
• Leverage native APIs for deep integrations with both platforms.
• Should be able to solve complex technical, scalability or performance challenges
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Follow coding standards, unit testing, code reviews etc.

* Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms

* Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team

* Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications

* Prepare and maintain all applications utilizing standard development tools

* Utilize backend data services and contribute to increase existing data services API

* Lead the entire web application development life cycle right from concept stage to delivery and post launch support

* Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues

* Document the development process, architecture, and standard components

* Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager