11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

🚀 Hiring: Python Developer at Deqode

⭐ Experience: 2+ Years

📍 Location: Indore

⭐ Work Mode:- Work From Office

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

⭐ Must-Have Skills:-

✅ 2+ years of professional experience as a Python Developer

✅Proficient in Django or FastAPI

✅Hands-on with MongoDB & PostgreSQL

✅Strong understanding of REST APIs & Git

Working Hours - 03 PM to 12 AM IST (Night Shift fulltime )

Working Days: 5.5 days

Experience: 0-6 months

Location: Indore Work From Office

Excellent : Communication Required

job Description

Intellgus is seeking a talented and motivated MBA Finance Pursuing, CA and CMA semi Qualified to join our team as an Accounting Professionals

Responsibilities:

* Prepare and analyze financial statements, including income statements, balance sheets, and cash flow statements.

* Ensure accurate and timely recording of financial transactions.

* Reconcile bank and general ledger accounts.

* Assist in the preparation of tax returns.

* Maintain and update accounting records.

* Assist with month-end and year-end closing procedures.

* Prepare and analyze financial reports.

* Support budgeting and forecasting processes.

* Accurately input financial data into accounting software.

* Maintain data integrity and accuracy.

* Adhere to accounting standards and regulations.

* Assist with internal and external audits.

Qualifications and Skills

* Bachelor's degree in Finance or Accounting and an MBA in Finance is a must.

* 0-1 years of experience in accounting or finance is preferred.

* Strong understanding of accounting principles and practices.

* Ability to work independently and as part of a team.

* Excellent Communication and Excellent written and verbal communication skills.

* Proficient in MS Office Suite (Word, Excel, PowerPoint)

Benefits:

* Competitive salary and benefits package.

* Opportunities for professional growth and development.

* Dynamic and supportive work environment.

* software learning (e.g., QuickBooks, SAP, Oracle).

Job Title: Digital Marketing Executive

Job Type: Full Time

Location: Indore

Summary/Objective:

We are looking for an experienced and results-driven Digital Marketing Executive to join our dynamic marketing team. The ideal candidate will be responsible for implementing effective digital marketing strategies to optimize our online presence.

Responsibilities:

•     SEO: Implement and manage search engine optimization (SEO) strategies to improve search rankings and drive traffic to our website.

•     Social Media Marketing (SMM): Develop and execute social media strategies across platforms such as Facebook, Instagram, Twitter, and LinkedIn.

•     Pay-Per-Click (PPC) Campaigns: Create and manage PPC campaigns to generate leads and increase brand visibility.

•     Facebook and Instagram Setup: Manage the setup and maintenance of our Facebook and Instagram shopping features.

•     Shopping Engine Product Feed: Oversee the submission of product feeds to various shopping engines and ensure they are optimized for maximum visibility and conversion.

•     Data Analysis & Reporting: Utilize Excel for data analysis and creating detailed marketing reports to track performance and inform strategy.

•     Social Media Post Scheduling: Utilize social media post scheduling tools to plan and publish content efficiently.

•     Email Marketing: Implement email marketing campaigns using various tools to engage with customers and prospects.

Qualifications/Requirements:

Education:

•     Bachelor's degree in Marketing, Digital Media, or related field.

Experience:

•     Proven experience in digital marketing.

•     Strong understanding of SEO, SMM, and PPC.

•     Proficient in Microsoft Excel for report creation and data analysis.

•     Familiarity with social media calendar planning and posting schedule.

•     Experience with email marketing tools and strategies.

•     Experience in e-commerce marketing.

•     Certifications in Google Analytics, Google Ads, or similar platforms.

Skills:

•     Creative thinking with a focus on innovation and problem-solving.

•     Excellent communication and analytical skills.

We are looking for Complete Fresher candidate for Intern Position Node js who want to make career in IT company and want to learn Live Project working.

Location : Indore, M.P( Work from office only)

Responsibilities :-

1) He or she will be doing backend Development ( database, admin panel and Rest api)

2) He or she will be learning backend logics with node js and Mongo db databse

3) He or she will be working under Senior Guidance and module by module everything will learn from start and scratch on backend part

4) He or She will be eligible for full time roles also if performance is good and recommendation also in another IT company

5) He or she will receive internship certificate , letter of recommendation and placement assistance.

*****************************************************

if interested for internship then Please call and visit office for detail discussion and for free counseling Monday To Saturday 11 Am to 7 P.M

Company name : Logical Soft Tech Pvt Ltd, Indore(M.P)

Contact : - +91-826.982.972.9(HR), +91-786.973.159.5(HR), +91-741.595.091.9(HR), +91-821.025.182.4 (technical Department),

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Next to Krozzon hotel, Infront of Old Eye Retina Hospital, Vijay Nagar, Indore, M.P

Google Form

https://forms.gle/6HYUGMp3A8WdvmDS9

Referred by Sumit sir

https://www.instagram.com/p/C-evFytohcz/

We are looking for a React JS Developer responsible for developing and maintaining rich user interfaces for modern internet-based web applications. Your primary focus will be to implement a complete user interface for a web application, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional application following the design patterns and best practices. You will work in a team with the back-end developers and communicate with the API using standard methods. A thorough understanding of all of the components of the platform and infrastructure is required.

Experience Required : 3 + Years

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Experience with popular React.js workflows (such as Flux or Redux)

• Experience with data structure libraries (e.g., Immutable.js)

• Familiarity with RESTful APIs

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Familiarity with modern front-end build pipelines and tools

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• A knack for benchmarking and optimization

• Familiarity with code versioning tools (such as Git )

• Solid expertise in using cloud platforms (AWS, Google Cloud, and others)

• Should handle a team of SEO Analyst
• The SEO lead would be responsible for leading and mentoring a team of the analyst to drive business goals
• Developing detailed project plan and monitor progress while delivering projects on time ensuring quality standards
• Make decisions about the day-to-day operation of the team members, including management of work assignments by them
• Primary point of contact for clients
• Perform and ensure completion of quality review check on outgoing work by the team to ensure quality, accuracy, and consistency
• Brainstorm new and creative SEO growth strategies
• Review, analyse and send the Weekly & Monthly to the clients
• Ensuring the Monthly POA & Commitments are delivered as per expectation
• Act as subject matter expert for team members, peers and clients
• Take the primary responsibility for all the Technical Audits & ensuring that the client website is following all the SEO best practices
• In-depth SEO technical knowledge (HTML, CSS, JS) also Google Analytics, webmaster tools, back-end SEO and various online tools
• Communicate team and management on project development, timelines, and results
• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team

• 3-5 years previous experience in SEO, Digital marketing
• Ability to lead a team of multiple SEO analysts
• Experience in managing large enterprise or eCommerce websites
• Excellent written and verbal communication skills
• Ability to identify and resolve problems
• Ability to organize, manage, and prioritize tasks
• Proficient computer skills, including Microsoft Office Suite

We're hiring a Front End Developer for the Indore location to join our team!

Experience required: 2-4 Years

Job Location: Indore (Onsite)

#skillsrequired:- Reactjs, Next.js, Redux, Flux, HTML, CSS, JavaScript, Material-UI (MUI), Git, Webpack, Babel

#Requirements:

▫ Proficiency in React.js and its core principles

▫ Experience with popular React.js workflows (such as Redux, Flux, or Context API)

▫ Strong knowledge of HTML, CSS, and JavaScript

▫ Familiarity with the Next.js and Material-UI (MUI) framework

▫ Understanding of RESTful APIs and asynchronous request handling

▫ Experience with version control systems (e.g., Git)

▫ Knowledge of frontend build tools (e.g., Webpack, Babel)

▫ Ability to optimize applications for maximum speed and scalability

▫ Familiarity with browser rendering behavior and performance optimization techniques

▫ Excellent problem-solving and communication skills

▫ Experience with Agile/Scrum methodologies is a plus

We are looking for

A Natural Language Processing (NLP) expert with strong computer science fundamentals and experience in working with deep learning frameworks. You will be working at the cutting edge of NLP and Machine Learning.

Roles and Responsibilities

Work as part of a distributed team to research, build and deploy Machine Learning models for NLP.

Mentor and coach other team members

Evaluate the performance of NLP models and ideate on how they can be improved

Support internal and external NLP-facing APIs

Keep up to date on current research around NLP, Machine Learning and Deep Learning

Mandatory Requirements

Any graduation with at least 2 years of demonstrated experience as a Data Scientist.

Behavioral Skills

Strong analytical and problem-solving capabilities.

Proven ability to multi-task and deliver results within tight time frames

Must have strong verbal and written communication skills

Strong listening skills and eagerness to learn

Strong attention to detail and the ability to work efficiently in a team as well as individually

Hands-on experience with

NLP

Deep Learning

Machine Learning

Python

Bert

Role and Responsibilities:

• The candidate must be keenly expert in JavaScript (ES6), React JS (Functional React- React with Hooks).
• Must be well aware of the JS concepts like promises, async-await, callback, fetch, and array methods like map, filter, reduce. 
• We are highly fetching for the candidates that are good with conditional rendering, and very much clear regarding the concepts of useEffect hook.
• Knowledge of GIT is a must.
• Knowledge and experience in any state management library such as redux or context is a plus.
• Must be familiar with JS libraries like Axios, and UI libraries like material-ui, core-ui, formik, etc.
• Must have a proper understanding of CSS properties like margin, padding, flex, position, z-index, media queries, and other important concepts like media queries, DOM manipulation.
• Must be aware of using dev tools provided in the browsers such inspect elements and network tab to track API calls.
• Basic API calling through postman or similar tools.
• Candidate worked on projects dealing with manipulation of dates, form validations, etc. are preferred.

Experience Required:

• The candidate must at least have a total experience of 1 Year - 3 Years in the relevant field. 
• The candidate must have basic knowledge regarding data structure and algorithm. 
• We require people with keen logistics skills.
• The candidate must be strong with basics and their concepts must be clear enough to deal with all sorts of delusions. 

Location:

• The job-role of a React.js developer is open only for candidates residing in Indore or are willing to relocate to Indore. 

• We are also providing remote opportunity.

We are highly fetching for immediate joiners or candidates that may join the company within 15 days. 

About the company:

• SheThink Pvt. Ltd. is an IT-based outsourcing company dealing in providing expertise in e-commerce and government-based projects.
• We provide expert services in developing web and application services.
• We help vendors for getting projects in a single domain.
• We are the guide to help vendors in determining their core capabilities and transform those abilities to reach new heights of success and growth.
• We are the best in providing services to help the clients in piping their projects by providing a one-stop solution to all hiring problems.
• We have a selective module to ease the hiring process of clients and vendors.
• We have recently started a recruitment consultancy service, where we help the clients in hiring permanent candidates.
• We are also providing great assistance to the clients to hire candidates on a contractual basis.

OUR GOAL IS TO ENGAGE OUR SERVICES IN SIMPLIFYING TECH.