11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Profile: Salesforce Developer

Experience: 4+ years

Location: Pune, Nagpur, Indore, Bangalore (Remote options available)

Salary: Up to 15 LPA

Job Description

We're looking for a skilled Salesforce Developer with strong experience in API development, integrations, and Lightning Web Components (LWC). The ideal candidate will have hands-on expertise with Salesforce Service Cloud and Data Cloud implementations.

Requirements

• 4+ years of Salesforce development experience
• Expert knowledge of Salesforce APIs and integration patterns
• Proficiency in Lightning Web Components (LWC) development
• Experience implementing and configuring Service Cloud solutions
• Hands-on experience with Salesforce Data Cloud
• Experience with data migration and ETL processes
• Ability to design and implement scalable Salesforce solutions
• Strong problem-solving abilities and attention to detail
• Excellent communication skills

Preferred Qualifications

• Salesforce certifications (Platform Developer I/II, Application Architect)
• Experience with Apex, SOQL, and Lightning Design System
• Background in middleware tools and REST/SOAP web services
• Knowledge of JavaScript frameworks

Company: MotionGility

Location: Indore (On-site)

Experience Required: 0–2 years

About MotionGility

Join India’s leading creative video agency, MotionGility, and be part of a team that creates high‑impact content for top global brands. We craft engaging visual stories that help brands communicate, grow, and stand out globally.

Job Overview

We are looking for a highly skilled Video Editor who has strong command over professional editing tools and can deliver high‑quality videos aligned with MotionGility’s creative standards. The ideal candidate must be detail‑oriented, fast‑learning, and able to understand project requirements clearly.

Key Responsibilities

• Edit high‑quality videos for various platforms, following the provided brief or script.
• Work closely with the creative and animation teams to maintain brand and visual consistency.
• Add motion graphics, transitions, effects, and sound enhancements when required.
• Collaborate with the team to meet project deadlines efficiently.
• Understand project requirements and deliver outputs aligned with MotionGility’s portfolio standards.

Tools Required (Must-Have)

• Adobe Premiere Pro – Expert level
• Adobe After Effects – Advanced proficiency required
• Adobe Illustrator – Basic to moderate understanding
• DaVinci Resolve – Strong proficiency preferred

Key Qualities We’re Looking For

• Strong attention to detail and creative sense.
• Ability to understand scripts, briefs, and visual references clearly.
• Eagerness to learn and adapt to MotionGility’s workflow and quality standards.
• Mature, serious attitude with strong grasping ability.
• Good communication and understanding of project requirements.

Job Summary:

We are looking for a highly skilled and experienced Java Backend Developer with 4.5+ years of hands-on experience in backend development, system design, and API integration. You’ll play a key role in designing and building high-performance backend systems that are scalable, secure, and reliable. As a core member of the engineering team, you’ll collaborate closely with product owners, architects, and other developers to deliver quality solutions.

Responsibilities:

• Design and develop backend components, REST APIs, and microservices using Java and Spring Boot.
• Contribute to the architectural decisions and system design discussions.
• Write clean, efficient, and testable code following best practices.
• Optimize application performance, scalability, and reliability.
• Integrate third-party APIs and work with external systems.
• Participate in code reviews, mentor junior developers, and support the team’s technical growth.
• Work closely with DevOps to support CI/CD pipelines and deployments.
• Troubleshoot and resolve complex issues in production and non-production environments.
• Keep up with industry trends and advocate for best practices in backend development.
• 
  

Required Skills:

• 4.5+ years of hands-on experience in backend development with Java (Java 8 or above).
• Strong expertise in Spring Framework (Spring Boot, Spring MVC, Spring Data).
• Experience designing and consuming RESTful APIs and working with microservices architecture.
• Solid understanding of relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB).
• Proficient with version control systems like Git and tools like Maven or Gradle.
• Familiarity with Docker, containerization, and cloud platforms (AWS/GCP/Azure).
• Experience with unit testing and integration testing (JUnit, Mockito, etc.).
• Good knowledge of software design principles, data structures, and algorithms.
• Excellent problem-solving skills and attention to detail.

Job Title : MERN Stack Developer with Blockchain Expertise

Job Description :

We are looking for a dynamic and skilled MERN Stack Developer with a specialization in Blockchain to join our team. As a Blockchain MERN Stack Developer, you will be instrumental in crafting and implementing blockchain solutions, utilizing the MERN stack for both front-end and back-end development. Your role will contribute to the creation of secure, scalable, and decentralized applications.

Responsibilities :

- Develop and design applications based on blockchain technology using the MERN stack.

- Implement and integrate smart contracts and decentralized solutions into the development process.

- Collaborate with cross-functional teams to define project requirements and specifications.

- Create and maintain high-quality, reusable, and reliable code.

- Ensure the application of secure coding practices to uphold the integrity of blockchain solutions.

- Utilize front-end technologies, particularly React, to build engaging and user-friendly interfaces.

- Work closely with UX/UI designers to implement visually appealing and intuitive interfaces.

- Participate in code reviews, offering constructive feedback to team members.

- Identify and troubleshoot issues related to blockchain and MERN stack development.

- Stay informed about the latest trends, tools, and emerging technologies in blockchain.

Requirements :

- Proven experience as a Full Stack Developer with a specific focus on blockchain technology.

- Proficiency in the MERN stack (MongoDB, Express.js, React, Node.js).

- Experience with major blockchain platforms such as Ethereum, Hyperledger, or similar.

- Solid understanding of smart contract development and implementation.

- Familiarity with decentralized application (dApp) development.

- Knowledge of cryptography and principles of blockchain security.

- Familiarity with version control systems, such as Git.

- Strong problem-solving and analytical skills.

- Excellent collaboration and communication skills.

- Bachelor's degree in Computer Science or a related field (or equivalent work experience).

If you are passionate about both blockchain technology and MERN stack development and thrive in an innovative environment, we encourage you to apply or share your CV and contribute to our cutting-edge projects.

• Key responsibilities:

  • Creation of stunning web and mobile apps design;
  • Conducting UX research (personas development, user interviews, creation of user stories, validation of the research results);
  • Updating the design system.

  Our perfect candidate has:

  • 1-2 years of proven experience in UI/UX design or Product design (not a graphic designer)
  • Intermediate Figma skills
  • Fluency in English
  • Attentiveness to the details
  • Great portfolio

1.Atleast 1.5 - 3 yr Experience in Mongodb

2.Overall 4-10 yrs Experience  in PHP/MERN Stack Development

3.Strong Experience in large data set

4.Strong Knowledge in anyone of PHP ( Yii2, Larvel,Codeigniter)

5.Good understanding of Code optimization.

6.Excellent in Designing & Architecture, handle AWS(Amazon Web Services) for our product in Financial domain.

7.Expert in working on core PHP,Oops,MySQL,Javascript,Ajax,HTML5,CSS3,& JQuery technologies

8.Proficient Understanding of Code Version Tools Such as Git ,Bit Bucket

9.The candidate should be well versed with problem solving skills,task breakdown  & code reviewing.

Job Summary

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Roles & Responsibilities 

• Design and build applications for the iOS platform.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization

Skills Required

• Proficient with Objective-C or Swift and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Experience with performance and memory tuning with tools (such as Instruments and Shark)
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration.
• Experience working with storyboard, cocoa touch and auto layout.
• Working knowledge of the general mobile orientation, architecture, trends and emerging technologies.
• Must have good analytical, debugging and problem-solving skills.

#skills -1.) Strong knowledge of .NET web framework - .Net 3.5, 4.0.
2.) Proficient in C# with a good knowledge of their ecosystems.
Strong understanding of object-oriented programming.
3.) Skill for writing reusable libraries.
#Salary : (as per performance in Interview)
5 days working