11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Position: Regional sales Manager – Laminates/Sunmica

Locations: Bangalore, Chennai, Ranchi, Kolkata, Rajasthan, Gujarat (Ahmedabad, Vadodara), Uttar Pradesh (Lucknow, Varanasi, Aligarh), Delhi, Jaipur

Experience: 8+ Years in Laminates/Sunmica Sales

Industry: Building Materials / Interior Products / Laminates & Decorative Surfaces

Key Responsibilities:

• Identify, develop, and manage new business opportunities in the Laminates/Sunmica market.
• Build and strengthen relationships with dealers, distributors across assigned territories.
• Plan and execute sales strategies to achieve monthly and quarterly targets.
• Conduct regular market visits in Gujarat, Rajasthan, Delhi, and UP to expand dealer/distributor network.
• Monitor competitor activities, pricing, and marketing strategies.
• Ensure effective order fulfillment, payment follow-up, and after-sales support.
• Collaborate with the marketing and product teams to align customer feedback with product offerings.

Key Requirements:

• Minimum 8 years of experience in business development/sales of laminates, sunmica.
• Proven success in managing territory sales and dealer/distributor development in the listed regions.
• Strong contacts and network in trade channels (distributors/retailers).
• Excellent communication, negotiation, and interpersonal skills.
• Willingness to travel extensively within the assigned states/cities.

Mail updated resume with current salary-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Must have exp in Django. [ Mandatory]

• The ability to problem-solve and critically think.
• High level of knowledge of Python and the Django framework.
• Familiarity with event driven programming as well as the MVC.
• Good understanding of SQL databases.
• Good understanding of REST APIs.

Job Title:  iOS - Flutter Developer

Location : 100% Remote / Chennai / Coimbatore / Indore (As per your convenience)

Roles and Responsibilities :

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android / IOS.
• Translate and Build the designs and Wireframes into high quality responsive UI code.
• Write efficient queries for core Data.
• Explore feasible architectures for implementing new features.
• Ensure security guidelines are always followed while developing the app.
• Ensure security guidelines are always followed while developing the app.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Follow the best practices while developing the app and also keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Validate the cloud system to ensure any new changes do not compromise security of the backend server.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.

Good to have:

• Flutter: To build cross platform mobile apps for Android, IOS and Web.
• Design responsive UIs to efficiently query data
• Mange states in an optimized manner.
• Native Android / IOS: To build custom Flutter Packages.
• Experience in working on Chat and VOIP based applications like WhatsApp, FB Messenger etc.
• Firebase: Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• Adobe XD: Should know how to use Adobe XD to use the design file and use it to build the app.
• Git: To manage and collaborate in different projects with the rest of the team
• Good To Have Angular, Bootstrap, JavaScript
• Good knowledge of Software Configuration Management, version control and defect tracking tools
• Good communication skills and versatile team player
• Write tests for the App.

**Walkins only**

Hiring Experienced MERN Stack Developer for our IT Company Logical Soft Tech Pvt ltd, Indore(M.P)

Job Location : - INDORE or its NEARBY CANDIDATES ONLY NEED TO APPLY who can walkins

Experience :- minimum 1 year Experienced who has done some good project work on Both Frontend and Backend ( React Js and Node JS)

1) Expertise in Customization in any kind of template and web designing and server based api integration

2) Must have good hands on database development on Mongo db and Mysql , admin panel and Rest api development and integration on both frontend and backend.

3) Must have Expertise in Technical understanding of the clients requirement and project and must need to maintain the timeline of the project.

4) As a full stack MERN stack developer you need to active in both backend and frontend Equally and would have expertise in both react and node js.

5) Knowledge of 3rd party integration, payment gateway integration, social integration, google map api and any 3rd party audio video calling, google map .

6) Knowledge on working of other framework like php CodeIgniter MVC will be advantage

**

Please walkins for the interview or can call on given HR number if any queries ( between 11:00 A.M to 7:30 P.M)

Company name : Logical Soft Tech Pvt Ltd

Email : - hrlogicalsofttech @gmail.com, talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com,

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P

Contact : - +91-78.69.73.15.95(HR), +91-82.69.82.97.29(HR), +91-74.15.95.09.19(HR) , +91-82.10.25.18.24 (technical Department),

**

No Fresher job hiring 

For Fresher we have only Training and Internship Program ( https://www.instagram.com/p/C-evFytohcz/ )

Roles and Responsibilities

• Client acquisition & Grievance Handling. Explain Trading Strategies, Company Terms, and Market Risk to the Clients.
• Generate prospects on Daily Basis via Telephonic, Visual & Text conversations.
• Conduct Risk Profile Management & Trading Strategies sessions with the clients.
• Coordinate with Digital Marketing & Research Team to Service Best to the Clients.
• Explore Global Market, Keep updated on current affairs to Serve Investors & Traders.Achieve Monthly tasks via Client Acquisition on Generating Leads.

Desired Candidate Profile

• Minimum Graduate or Post Graduate. Talkative, Enthusiastic, and Innovative.
• Knowledge of Global Market. (Forex &Comex) Fluent English Communication, Sales & Marketing Skills require.
• Should be a self-motivated, independent, detail-oriented, responsible team player and exhibit exceptional relationship management skills.
• Experienced in International Sales, Marketing, Global Market and Financial Services will be preferred.

Perks and Benefits

• Desired Incentives. Overseas Trip by Company.
• Monthly Contest & Trophies.
• Quarterly and Annual Rewards and Recognition.

• Configure, optimize, document, and support of the infrastructure components of software products (which are hosted in collocated facilities and cloud services such as AWS)
• Design and build tools and frameworks that support deployment and management and platforms
• Design, build, and deliver cloud computing solutions, hosted services, and underlying software infrastructures
• Build core functionality of our cloud-based platform product, deliver secure, reliable services and construct third party integrations
• Assist in coaching application developers on proper DevOps techniques for building scalable applications in the microservices paradigm
• Foster collaboration with software product development and architecture teams to ensure releases are delivered with repeatable and auditable processes
• Support and troubleshoot scalability, high availability, performance, monitoring, backup, and restores of different environments
• Work independently across multiple platforms and applications to understand dependencies
• Evaluate new tools, technologies, and processes to improve speed, efficiency, and scalability of continuous integration environments
• Design and architect solutions for existing client-facing applications as they are moved into cloud environments such as AWS
• Competencies
• Full understanding of scripting and automated process management in languages such as Shell, Ruby and/ or Python
• Working Knowledge SCM tools such as Git, GitHub, Bitbucket, etc.
• Working knowledge of Amazon Web Services and related APIs
• Ability to deliver and manage web or cloud-based services
• General familiarity with monitoring tools
• General familiarity with configuration/provisioning tools such as Terraform
• Experience
• Experience working within an Agile type environment
• 4+ years of experience with cloud-based provisioning (Azure, AWS, Google), monitoring, troubleshooting, and related DevOps technologies
• 4+ years of experience with containerization/orchestration technologies like Rancher, Docker and Kubernetes

Who we are looking for

A candidate who can design, build and configure applications to meet business process and application requirements.

Key Role Requirements:

• Experience in Java-J2EE Development
• Hands-on experience in Struts (Core Java, JSP, Servlets, EJB) framework.
• Hands-on experience in Oracle SQL, Procedures
• Hands-on experience in Spring boot, Spring batch
• Should have worked on application servers like IBM WAS / Jboss / Web logic.
• Knowledge of basic Linux commands and BIRT reporting tool is an added advantage.
• Knowledge in SVN or any other version control is an added advantage.
• Knowledge in Build tool like ANT, Maven is an added advantage
• Strong problem solving and analytical capabilities.

3+ years of experience developing Backends using NodeJS. Should be well versed with its asynchronous nature, event loop, promises, and callbacks.

Node expressProficient in Node.js and working knowledge of JavaScript, JQuery, AJAX, HTML, CSS, and frameworks ( React.js)

Experience in Node JS MVC framework and Rest API frameworks like Express.

Experience developing desktops.

Experience in Mongo DB.

Familiarity with using AWS components.

Postman for documenting/testing APIs.

Responsibilities:

Design, develop and maintain software applications using Java programming language

Write well-designed, testable, efficient code

Collaborate with cross-functional teams to identify, prioritize and execute tasks in a timely manner

Troubleshoot and debug software issues

Ensure software quality by performing thorough testing and code reviews

Keep up-to-date with new technologies and programming languages

Participate in the full software development lifecycle, including planning, designing, coding, testing, and deploying software

Document software development processes, procedures and code changes

Provide technical guidance to team members

Requirements:

Bachelor's degree in Computer Science or related field

Minimum of 3 years of experience in Java development

Strong knowledge of Java programming language and related frameworks (Spring, Hibernate, etc.)

Proficient in using development tools (Eclipse, IntelliJ IDEA, etc.)

Experience with relational databases (Oracle, MySQL, etc.)

Familiarity with software development methodologies (Agile, Scrum, etc.)

Excellent problem-solving and analytical skills

Strong communication and teamwork skills

Preferred Qualifications:

Master's degree in Computer Science or related field

Experience with microservices architecture

Familiarity with front-end technologies (HTML, CSS, JavaScript, etc.)

Knowledge of cloud computing platforms (AWS, Azure, etc.)

Experience with DevOps practices and tools (Jenkins, Docker, Kubernetes, etc.)

Requirements:

• We are looking for young Dynamic who got a Flair for Marketing and Bidding.
• Good in communication skills and good emailing etiquette.
• Extensive experience in Cold Calling and Lead generation for International Markets such as US / UK / Europe.
• Should have an experience to bring IT services Projects.
• Excellent interpersonal, communication and presentation skills.
• Exceptionally skilled at forging long-term relationships.
• Ability to develop good relationships with current and potential clients.
• Excellent leadership and communication skills.
• Experience in project management and/or sales.
• Knowledge of productivity tools and software.
• High attention to detail and a focus on fact-based decision making.