11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Looking to grow your career in inside sales with one of India’s top health tech companies?

🧾 What’s the Role?

You'll be speaking to customers, helping them understand healthcare services, and converting leads into sales over calls. If you’ve worked in a voice process or telesales before, this could be the perfect next step for you!

✅ What We’re Looking For :-

• Graduate (Any stream)—Science graduates preferred
• 1 to 4 years of experience in voice process or inside sales
• Must have good communication skills in English & Hindi
• Please note: Freshers and 10+2 candidates will not be considered

💰 Salary & Incentives :-

• Incentives: ₹5,000 per month based on performance (₹60,000 per year!)
• Final salary will depend on your current package and experience
• 📍 Work Location: Indore (Work from Office)
• 🕘 Work Days: 6 days a week | Rotational week-offs

Roles and Responsibilities 

• Actively prospect and acquire new clients through various sales and marketing techniques, including cold calling, networking, and referrals. 
• Build and maintain strong relationships with clients to understand their trading needs and provide tailored investment solutions. 
• Execute trades on behalf of clients and ensure timely and accurate order execution. 
• Stay updated on market trends, economic indicators, and geopolitical events to provide clients with informed trading recommendations. 
• Collaborate with the research and analysis team to develop market insights and trading strategies. 
• Provide exceptional customer service and support to clients throughout the trading process. 
• Meet and exceed sales targets and performance metrics. 

Desired Candidate Profile 

• Bachelor's degree in Finance, Business, Economics, or related field.
• Proven track record of success in client acquisition and sales within the financial services industry, prefer FX trading.
• Strong understanding of financial markets, trading instruments, and risk management principles.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to thrive in a fast-paced, competitive environment.

Perks and Benefits 

•  Desired Incentives. 
•  Overseas Trip by Company. 
•  Monthly Contest & Trophies. 
•  Quarterly and Annual Rewards and Recognition. 

Key Responsibilities:

 Develop and maintain frontend components using AEM Sites.

 Integrate AEM with React/Angular for enhanced user interfaces.

 Work with AEM templates, components, dialogs, and client libraries.

 Collaborate with backend AEM developers and designers to implement dynamic

and responsive web features.

 Ensure code quality through unit testing and best practices.

 Participate in code reviews, debugging, and performance tuning.

 Support AEM content authors with technical implementation and troubleshooting.

What You’ll Bring:

 Bachelor’s degree in Computer Science, Engineering, or a related field, or

equivalent work experience.

 Proven experience delivering high-quality web applications.

Mandatory Skills:

 3+ years of frontend development experience with React.js or Angular.

 2+ years of experience working with Adobe Experience Manager (AEM).

 Strong knowledge of HTML5, CSS3, JavaScript, and TypeScript.

 Experience with AEM client libraries, Sightly (HTL), Sling models, and

component development.

 Familiarity with RESTful APIs and JSON.

 Understanding of responsive design, cross-browser compatibility, and

accessibility standards.

 Familiarity with Git, CI/CD pipelines, and Agile methodologies.

Preferred Skills (Nice to Have):

 Experience integrating third-party APIs and headless CMS.

 Knowledge of Adobe Target, Analytics, or other Adobe Experience Cloud

products.

 Exposure to backend technologies like Java or Python is a plus.

● Work experience as a front end developer
● Good Understanding of Angular/React and Javascript
● Experience working with SQL & NoSQL Databases
● Hands on experience with front-end languages and technologies, such as JavaScript,
HTML5, CSS3, etc.
● Solid understanding of object-oriented development and design patterns.
● Experience in Version Control Systems like GIT, Bitbucket.

Ideal Candidates will:
● Possess Strong sense of ownership
● Have an ability to work in high energy teams and drive results
● Have Good communication and documentation skills
● Enjoy sharing knowledge and eager to keep developing themselves

Job Description:

• Ideate and create videos/graphics for various social media campaigns.
• Create design templates and layouts for various marketing platform.
• Creating graphics and layouts for product illustrations, company logo, brochures, presentations and posters including standard templates.
• Creating designs using Photoshop, illustrator, CorelDraw, After Effects.
• Applying UI mockups.
• Understand the core difficulties and devise creative and practical solution.
• Perform research and analyse the really expectation of the user.

Job Types: Full-time

. Salary: Rs. As Per Company Norms.

Education: Bachelor’s (required) Master’s (Preferred)

Location:  Indore, Madhya Pradesh (Required)

Best Regards,

HR Department

 Office Add-519, 6th floor,  Onam Plaza, Near  Industry House, AB  Road, Indore, Madhya Pradesh, 452001

We need multiple MERN stack developers. As a full stack developer, you will be producing scalable software solutions and will be involved in the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. This isn't just another CRUD application. Your challenge will be to deliver a highly-available service on top of a dynamic collection of third-party data sources . Explore the limits of your own resourcefulness by designing human and automated systems that deliver true reliability in an otherwise unpredictable environment.

Tech-Stack: React, Node.js, Javascript, and MongoDB

How You Will Contribute

• Work with the development team to ideate software solutions
• Working through the application development lifecycle to launch
• Conceptualizing, creating and building applications alongside taking designer wireframes and magically turning them into effective code
• Designing user-based interactions through effective front-end architecture
• Develop and manage well-functioning databases and back end applications
• Write effective and scalable APIs
• Leading and developing best practices for Full Stack Developer team
• Developing and designing RESTful services and APIs
• Determining application responsiveness for consumers
• Ensuring company mandate is effectively addressed in technical and developmental aspects
• Create security and data protection settings
• Write technical documentation
• Keeping current with industry trends and developments that can be applied to company needs

Technical Expertise That We Believe Will Make You Successful In This Role

• Min 1 year of experience as a MERN Stack Developer
• Fluency in CSS, JavaScript and HTML
• Understanding of CSS preprocessors including Sass
• Strong knowledge of building effective APIs in Node.js (Express)
• Proficiency in writing effective React components.
• Experience working with MongoDB, Redis and AWS
• Good knowledge of data structures, system design and algorithms
• Bachelor/Master degree in Computer Science
• Soft-Skills That Will Come Handy
• Having a knack for visual design and utility
• Excellent written and verbal communication skills
• Strong attention to detail
• Head for problem-solving
• Having a flexible working style
• Being a team player
• Comfortable with working unsupervised

What We Need

- Solid industry experience

- Web Development using MERN Technologies (Mongo, React / React JS, Express JS or similar, Node)

- Server-side scripting skills with Node.JS

- Good understanding of client-side scripting and JavaScript frameworks, including jQuery.

- Databases - MongoDB, PostGreSQL, Cassandra

Good to Have

- Open Source Contributors (esp. Javascript to be evident from GitHub)

- Notice period to be less than 30 days