11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

We are seeking a mature, proactive, and highly capable Senior Java Full Stack Engineer with 4 – 6+ years of mid/senior profile in Java, Full Stack, React, Cloud Services. The ideal candidate can handle multiple challenges independently, think smartly, and build scalable end-to-end applications while also owning architecture and deployment. Passionate about innovation, problem-solving and optimizing system performance.

Must Have Skills

• Java, Spring Boot, Hibernate, REST API, Gradle, Redis
• React JS, Node JS, Vue JS, or TypeScript
• Cloud Services (AWS, VM, Storage, Auth and Auth, Functions, and Deployments) 
• Microservices, Serverless Architecture
• Databases: MySQL, PostgreSQL, MongoDB
• Docker, Container orchestration (Kubernetes)
• API Development & Integration
• Bitbucket or Git-based version control
• Agile/Kanban working model

Good to Have Skills

• Familiarity with AI-powered coding assistants such as GitHub Copilot, Cursor AI, or Lovable AI.
• Basic understanding of Generative AI concepts and prompt engineering.
• Python (Fast API, Django REST Framework, Flask), PY Spark, Pandas
• API Testing Tools (Postman)
• CI/CD Pipelines
• Advanced Cloud Networking & Security
• Automation Testing (Playwright, Selenium) 
• Generative AI (LLMs, RAG Framework, Vector DB, AI Chatbots, Agentic AI)

Preferred Personal Attributes

• Highly proactive and self-driven
• Smart problem solver with strong analytical ability
• Ability to work independently in ambiguous and complex scenarios
• Strong communication & stakeholder management skills
• Ownership mindset and willingness to handle multiple challenges at once

Key Responsibilities

Full Stack Development

• Build and maintain production-grade applications using Java, Microservices, Python, and React/Next.js.
• Develop reusable frontend components and optimized backend services/microservices.
• Ensure clean architecture, maintainability, and code quality.
• Own development across the lifecycle—design, build, testing, deployment.
• Build AI chatbots, automation agents, and intelligent Assistants.
• Apply prompt engineering, fine-tuning, and model evaluation best practices.
• Deploy, manage, and monitor cloud workloads on AWS/Azure/GCP.
• Design and implement serverless architectures, microservices, and event-driven flows.
• Use Docker, CI/CD, and best DevOps practices.
• Ensure scalability, security, cost optimization, and reliability.

Collaboration & Leadership

• Comfortably handle ambiguity, break down problems, and deliver with ownership.
• Lead technical initiatives and mentor junior team members.
• Work closely with cross-functional teams in Agile/Kanban environments.

Job Title: HR Admin

Job Type: Full Time

Location: Indore

Preference: Male

Summary/Objective:

We are looking for a detail-oriented HR Admin to join our team. The HR Admin will primarily handle administrative tasks to ensure the smooth operation of our office. The ideal candidate will be highly organized, efficient, and able to handle multiple tasks simultaneously.

Responsibilities/Duties:

Admin Tasks:

·        Manage office supplies and inventory, placing orders when necessary.

·        Coordinate maintenance of office equipment and facilities.

·        Handle incoming and outgoing correspondence, including emails, phone calls, and mail.

·        Serve as the point of contact for office-related inquiries and issues.

·        Schedule and coordinate meetings with the director, prepare agendas, meeting minutes.

·        Maintain relationships with vendors and handle vendor-related issues.

·        Make follow-up calls as needed to vendors, clients, and other stakeholders.

·        Supervise and manage housekeeping staff to ensure cleanliness and maintenance of office premises.

·        Schedule and assign tasks to housekeeping staff.

·        Conduct regular inspections to ensure standards are met and address any issues promptly.

·        Occasionally visit the market to procure required supplies.

·        Visit Aunitji's house when required for specific tasks or responsibilities.

HR related Tasks:

·        Ensure compliance with all applicable laws and regulations.

·        Monitoring team’s daily /weekly/ monthly work record and up to date attendance register on daily basis.

·        Maintain each employee’s personal folder for records.

·        Check daily basis inbound and outbound register.

About Us

Alfred Capital - Alfred Capital is a next-generation on-chain proprietary quantitative trading technology provider, pioneering fully autonomous algorithmic systems that reshape trading and capital allocation in decentralized finance. 

As a sister company of Deqode — a 400+ person blockchain innovation powerhouse — we operate at the cutting edge of quant research, distributed infrastructure, and high-frequency execution.

What We Build

• Alpha Discovery via On‑Chain Intelligence — Developing trading signals using blockchain data, CEX/DEX markets, and protocol mechanics.
• DeFi-Native Execution Agents — Automated systems that execute trades across decentralized platforms.
• ML-Augmented Infrastructure — Machine learning pipelines for real-time prediction, execution heuristics, and anomaly detection.
• High-Throughput Systems — Resilient, low-latency engines that operate 24/7 across EVM and non-EVM chains tuned for high-frequency trading (HFT) and real-time response
• Data-Driven MEV Analysis & Strategy — We analyze mempools, order flow, and validator behaviors to identify and capture MEV opportunities ethically—powering strategies that interact deeply with the mechanics of block production and inclusion.

Evaluation Process

• HR Discussion – A brief conversation to understand your motivation and alignment with the role.
• Initial Technical Interview – A quick round focused on fundamentals and problem-solving approach.
• Take-Home Assignment – Assesses research ability, learning agility, and structured thinking.
• Assignment Presentation – Deep-dive into your solution, design choices, and technical reasoning.
• Final Interview – A concluding round to explore your background, interests, and team fit in depth.
• Optional Interview – In specific cases, an additional round may be scheduled to clarify certain aspects or conduct further assessment before making a final decision.

Job Description : Blockchain Data & ML Engineer

As a Blockchain Data & ML Engineer, you’ll work on ingesting and modelling on-chain behaviour, building scalable data pipelines, and designing systems that support intelligent, autonomous market interaction.

What You’ll Work On

• Build and maintain ETL pipelines for ingesting and processing blockchain data.
• Assist in designing, training, and validating machine learning models for prediction and anomaly detection.
• Evaluate model performance, tune hyperparameters, and document experimental results.
• Develop monitoring tools to track model accuracy, data drift, and system health.
• Collaborate with infrastructure and execution teams to integrate ML components into production systems.
• Design and maintain databases and storage systems to efficiently manage large-scale datasets.

Ideal Traits

• Strong in data structures, algorithms, and core CS fundamentals.
• Proficiency in any programming language
• Familiarity with backend systems, APIs, and database design, along with a basic    understanding of machine learning and blockchain fundamentals.
• Curiosity about how blockchain systems and crypto markets work under the hood.
• Self-motivated, eager to experiment and learn in a dynamic environment.

Bonus Points For

• Hands-on experience with pandas, numpy, scikit-learn, or PyTorch.
• Side projects involving automated ML workflows, ETL pipelines, or crypto protocols.
• Participation in hackathons or open-source contributions.

What You’ll Gain

• Cutting-Edge Tech Stack: You'll work on modern infrastructure and stay up to date with the latest trends in technology.
• Idea-Driven Culture: We welcome and encourage fresh ideas. Your input is valued, and you're empowered to make an impact from day one.
• Ownership & Autonomy: You’ll have end-to-end ownership of projects. We trust our team and give them the freedom to make meaningful decisions.
• Impact-Focused: Your work won’t be buried under bureaucracy. You’ll see it go live and make a difference in days, not quarters

What We Value:

• Craftsmanship over shortcuts: We appreciate engineers who take the time to understand the problem deeply and build durable solutions—not just quick fixes.
• Depth over haste: If you're the kind of person who enjoys going one level deeper to really "get" how something works, you'll thrive here.
• Invested mindset: We're looking for people who don't just punch tickets, but care about the long-term success of the systems they build.
• Curiosity with follow-through: We admire those who take the time to explore and validate new ideas, not just skim the surface.

Compensation:

• INR 6 - 12 LPA
• Performance Bonuses: Linked to contribution, delivery, and impact.

Android Developer at Viha Technosoft

Do you want to work on a mobile app that serves the most trending videos on the internet to millions of users? Do you want to work and participate in building and scaling this mobile application that will enable users to engage on comment threads, submit content and build their profiles? Come and join us.

We are looking for an individual:

•  Problem solver with the ability to think critically and in real world measures
•  A person with a product mindset and ability to think beyond the product
• specs considering the larger implications, both technical and user facing
•  A person who takes ownership of the code's quality and performance (very important).
•  Proactive learner and Explorer

Must have:

•  React Native / Flutter / Kotlin mobile app development experience
•  Strong CS fundamentals OOPS concepts, algorithms, data structures
•  Strong architectural and structuring skills. We take code performance very seriously.
•  Deep knowledge of basic React Native components
•  Ability to write well documented, clean JavaScript code
•  Ensure the performance, quality, and responsiveness of applications on Android and iOS devices
•  Should be able to use test cases to ensure product quality.
•  Working with third party dependencies and debugging dependency conflicts. Knows how to audit a library before using it in the production application.
•  In Depth knowledge of build tools like XCode, Android Studio
•  Knowledge of React Native Lifecycle and publishing cycles on Google and Apple app store.
•  Strong understanding of Git and ES6

Good to have

•  Redux
•  Working knowledge of Swift, Java is a plus.
•  Exposure to Android and Swift Development

Job location : Indore

Salary: As per market standards

Experience : 5-10years

Notice period - Immediate joiner

Job Title : Senior MERN Stack Developer with Blockchain Expertise

Location : Indore, MP

Experience : 2-5 years

Job Type : Full-time, On-site

We're seeking a seasoned Senior MERN Stack Developer with a strong focus on blockchain technology to join our innovative team in Indore. As a Senior MERN Stack Developer, you'll play a pivotal role in crafting and implementing cutting-edge blockchain solutions using the MERN stack. Your expertise will contribute to the development of secure, scalable, and decentralized applications. If you're passionate about blockchain technology, possess extensive MERN stack experience, and thrive in a collaborative environment, we encourage you to apply and be a key player in our transformative projects.

Requirements :

- Proven experience as a Full Stack Developer with a specialization in blockchain technology.

- Proficiency in the MERN stack (MongoDB, Express.js, React, Node.js).

- Experience with major blockchain platforms such as Ethereum, Hyperledger, or similar.

- Solid understanding of smart contract development and implementation.

- Knowledge of decentralized application (dApp) development.

- Familiarity with cryptography and principles of blockchain security.

- Strong problem-solving and analytical skills.

- Excellent collaboration and communication skills.

Skills :

- MongoDB, Express, Node.js, React.js

- Next.js (knowledge preferred but not mandatory)

- WordPress/Shopify experience (preferred)

- Real-time communication using Socket.IO or WebRTC (preferred)

- GraphQL API development

- Experience with integrating payment gateways

If you're ready to take on exciting challenges and contribute to groundbreaking projects, apply now and join us in shaping the future of blockchain technology.

KSVSoftTech Is product based IT company, which is looking for Graphics Designer / Video Editor

Experience: 1-2 Year

Location:- Indore (Old Palasia)

Primary technology should be first like UI design, Figma , Illustrator , photoshop ,branding, product designing, motion graphics , logo animation video, social media post & reel videos

CTC : As per the company standard.

Greetings from Golden Eagle It Technologies Pvt Ltd !!

Designation - Go-lang Developer

Location - Indore | Onsite

Experience - 1.5- 5 years

Job Description -

Skills - Golang, Docker, , Background Jobs , RabbitMQ

Roles and Responsibilities

• Design, architect, test, automate distributed, scalable, microservices based systems
• 3+ years of experience as a application development or similar role
• Excellent knowledge on SQL technologies like MySQL and MSSQL and NoSQL technologies like MongoDB
• Experience on application development in Golang
• Knowledge of Go routines and channel
• Knowledge of Go frameworks and API routers
• Experience in building Microservices
• Experience working in a CI/CD environment with Jenkins/CircleCI
• Extensive programming experience in Golang and Node.js
• Experience with Kubernetes, Docker and gRPC
• Extensive experience with AWS
• Experience designing/building scalable REST APIs
• Fluent in approaches to security, concurrency, debugging, performance, scalability, supportability and quality
• Ability to ramp-up quickly and contribute to a production codebase
• Understand non-functional implications to design like security, data migration, deployment, etc. background in OOPS, microservices and web-based applications.
• Experience with Agile Development (SCRUM methodology, JIRA)
• Good understanding of code versioning tools such as Git, Bitbucket, Mercurial, SVN, etc. and familiarity with continuous integration

Requirements:

• Excellent analytical skills
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Ability to plan resource requirements from high level specifications
• Should be full time graduated (BE or B Tech or MCA) from reputed university

Contact Person: Yashswini Mandlik

1.Atleast 1.5 - 3 yr Experience in Mongodb

2.Overall 4-10 yrs Experience  in PHP/MERN Stack Development

3.Strong Experience in large data set

4.Strong Knowledge in anyone of PHP ( Yii2, Larvel,Codeigniter)

5.Good understanding of Code optimization.

6.Excellent in Designing & Architecture, handle AWS(Amazon Web Services) for our product in Financial domain.

7.Expert in working on core PHP,Oops,MySQL,Javascript,Ajax,HTML5,CSS3,& JQuery technologies

8.Proficient Understanding of Code Version Tools Such as Git ,Bit Bucket

9.The candidate should be well versed with problem solving skills,task breakdown  & code reviewing.