11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

Job Title: Business Development Executive(BDE)

Shift: Night Shift (US/International Market)

Location: Remote (Candidate must be based in Indore or Chennai)

Experience: 0–1 Year (Freshers with good communication are welcome)

Key Responsibilities:

• Identify and connect with potential clients through various channels (LinkedIn, email, calls, etc.)
• Generate leads and build a strong pipeline for sales
• Conduct client calls/meetings to understand their requirements and propose suitable services/solutions
• Coordinate with internal teams to align on client needs and solutions

Requirements:

• Excellent communication skills (written & verbal) in English
• Confident and proactive in handling client communication
• Strong interpersonal and persuasion skills

Job Title: AI Analyst

Location: Indore (Work from Office)

Experience: 1–2 Years

Employment Type: Full-Time

About the Role:

We are looking for a proactive and innovative AI Analyst to join our team in Indore. The ideal candidate will have 1–2 years of experience in analyzing business processes (IT or Non-IT) and identifying opportunities to automate and optimize them using AI tools and technologies.

You will collaborate with cross-functional teams — from accounts and HR to eCommerce and operations — to understand workflows, gather requirements, and implement intelligent automation solutions that drive efficiency and accuracy.

Key Responsibilities:

• Analyze existing business processes across different domains (IT, Accounts, eCommerce, HR, etc.) to identify automation opportunities.
• Design and implement automation workflows using AI tools such as ChatGPT, Power Automate, Make (Integromat), Zapier, or other relevant platforms.
• Build and maintain AI-driven dashboards and reports to track performance improvements post-automation.
• Collaborate with stakeholders to gather business requirements and translate them into AI/automation solutions.
• Stay updated with the latest AI trends, tools, and frameworks to propose innovative solutions for process enhancement.
• Document automation workflows, process improvements, and ROI achieved through AI implementations.
• Support teams in adopting AI-based tools and ensure successful change management.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Data Analytics, Information Technology, or related field.
• 1–2 years of relevant experience in process analysis and automation (IT or Non-IT domains).
• Hands-on experience with AI tools and automation platforms (e.g., ChatGPT, Power Automate, Zapier, UiPath, or similar).
• Strong analytical mindset with the ability to understand and optimize workflows.
• Excellent problem-solving, documentation, and communication skills.
• Basic understanding of APIs, data flows, and integration concepts is a plus.
• Exposure to Python, Power BI, or Excel-based automation will be an added advantage.

Why Join Us:

• Opportunity to work on diverse projects across multiple business domains.
• Exposure to cutting-edge AI tools and automation technologies.
• Collaborative work culture and professional growth opportunities.
• Competitive salary package and on-site working environment.

Job Description:

We are looking for a skilled and enthusiastic Java Developer to join our development team. The ideal candidate should have solid experience in Java and should also be familiar with Kotlin for backend development. You’ll be responsible for designing, developing, and maintaining high-performance, scalable applications.

Key Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable Java code.
• Work on Kotlin-based backend applications as per project requirements.
• Develop RESTful APIs and backend services.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Participate in code reviews and contribute to team knowledge sharing.

𝐖𝐞’𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠: 𝐒𝐡𝐨𝐩𝐢𝐟𝐲 𝐀𝐩𝐩 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 (𝐎𝐧-𝐬𝐢𝐭𝐞 | 𝐈𝐧𝐝𝐨𝐫𝐞 | 𝟑+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩.)

Are you a skilled Shopify App Developer looking for your next challenge? We’re seeking an experienced professional with a strong background in Shopify App Development to join our team in Indore (On-site).

Job Role: Shopify App Developer

Location: Indore (On-site)

Work Mode: Full-Time

Experience: 3+ Years

Joining: Immediate Joiners

Key Responsibilities:

Design, develop, and maintain custom Shopify apps and themes.

Implement private and public Shopify apps with REST & GraphQL APIs.

Optimize Shopify stores for performance, scalability, and seamless user experience.

Work on custom integrations, API development, and third-party app integration.

Troubleshoot and debug issues to improve overall Shopify functionality.

Stay updated with Shopify’s latest features, updates, and best practices.

Skills & Requirements:

Proven experience in Shopify App Development (Major Experience).

Strong knowledge of Liquid, JavaScript, HTML, CSS.

Proficiency in Shopify API, GraphQL, REST APIs.

Experience with React.js, Node.js, and PHP (optional but preferred).

Ability to write clean, scalable, and optimized code.

Strong problem-solving skills and a proactive mindset.

• Developing marketing plans: Create annual marketing plans and objectives for products and services 
• 
  
• Managing campaigns: Oversee marketing campaigns, including social media, email, and direct marketing 
• 
  
• Building brand awareness: Manage the company's brand image and reputation across all marketing channels 
• 
  
• Conducting market research: Use customer questionnaires and focus groups to understand the target audience 
• 
  
• Collaborating with other departments: Work with sales, product development, and customer service to ensure a cohesive marketing strategy 
• 
  
• Analyzing data: Analyze data from marketing campaigns to measure performance 

• Prospecting leads and contacting them to pitch the product/ service
• Setting up meetings with the prospective clients
• Presenting product/ service demonstrations to the client
• Establishing new business links
• Participate in conferences, exhibitions, and industry meet-ups for business development
• Sales reporting and reviewing performance
• Negotiating contracts to arrive at the best deal for the client and organization both
• Working towards achieving the sales target
• Conduct market research to evaluate gaps, opportunities, and alien needs
• Seek new opportunities through networking, cold calling, and social media channels
• Collaborate within teams to achieve better results

• Should handle a team of SEO Analyst
• The SEO lead would be responsible for leading and mentoring a team of the analyst to drive business goals
• Developing detailed project plan and monitor progress while delivering projects on time ensuring quality standards
• Make decisions about the day-to-day operation of the team members, including management of work assignments by them
• Primary point of contact for clients
• Perform and ensure completion of quality review check on outgoing work by the team to ensure quality, accuracy, and consistency
• Brainstorm new and creative SEO growth strategies
• Review, analyse and send the Weekly & Monthly to the clients
• Ensuring the Monthly POA & Commitments are delivered as per expectation
• Act as subject matter expert for team members, peers and clients
• Take the primary responsibility for all the Technical Audits & ensuring that the client website is following all the SEO best practices
• In-depth SEO technical knowledge (HTML, CSS, JS) also Google Analytics, webmaster tools, back-end SEO and various online tools
• Communicate team and management on project development, timelines, and results
• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team

• 3-5 years previous experience in SEO, Digital marketing
• Ability to lead a team of multiple SEO analysts
• Experience in managing large enterprise or eCommerce websites
• Excellent written and verbal communication skills
• Ability to identify and resolve problems
• Ability to organize, manage, and prioritize tasks
• Proficient computer skills, including Microsoft Office Suite

We are looking for an experienced and creative UI/UX Designer to join our team!

As a UI-UX Designer, you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty. 

You will be designing ideas using various methods and the latest technology. You will be designing graphic user interface elements, like menus, tabs, forms, and widgets.

Roles and Responsibility: 

• Plan and implement new designs 
• Optimize existing user interface designs
• Communicate with clients to understand their business goals and objectives
• Develop technical and business requirements and always strive to deliver intuitive and user-centered solutions
• Combine creativity with an awareness of the design elements
• Create prototypes for new product ideas
• Test new ideas before implementing 
• Conduct ongoing user research

• Bachelor's Degree in any field. 
• Excellent interpersonal and communication skills
• Knowledge of Adobe range of products including Photoshop, Illustrator, InDesign, Acrobat, and Dreamweaver

Job Description:

• Ideate and create videos/graphics for various social media campaigns.
• Create design templates and layouts for various marketing platform.
• Creating graphics and layouts for product illustrations, company logo, brochures, presentations and posters including standard templates.
• Creating designs using Photoshop, illustrator, CorelDraw, After Effects.
• Applying UI mockups.
• Understand the core difficulties and devise creative and practical solution.
• Perform research and analyse the really expectation of the user.

Job Types: Full-time

. Salary: Rs. As Per Company Norms.

Education: Bachelor’s (required) Master’s (Preferred)

Location:  Indore, Madhya Pradesh (Required)

Best Regards,

HR Department

 Office Add-519, 6th floor,  Onam Plaza, Near  Industry House, AB  Road, Indore, Madhya Pradesh, 452001