11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

▸   Own and drive new logo acquisition across markets — with clear revenue and pipeline accountability

▸   Build and execute an outbound prospecting strategy: cold outreach, LinkedIn, events, referrals, and ecosystem networking

▸   Run the full sales cycle — first contact → deep discovery → solution shaping → commercial negotiation → closure

▸   Understand client business challenges at depth and position value-led, outcome-oriented technology offerings

▸   Engage confidently with founders, CIOs, CTOs, and Heads of Product/Engineering as a credible commercial peer

▸   Collaborate with pre-sales, delivery, and leadership teams to craft differentiated, winning proposals

▸   Represent Company at CXO level and build long-term relationships that compound into strategic accounts

▸   MBA from a Tier-1 institution.

▸   3–5 years of B2B IT services sales experience with a consistent track record of opening new logos

▸   Hunter mindset — you open doors, you don't just manage what's been handed to you

▸   Demonstrated experience engaging and influencing at CXO, founder, and senior technology leadership level

▸   Strong network within enterprise technology and business groups

▸   Willing to work from Jaipur.

▸   A valid passport and willingness to travel to UK/US

▸   Comfortable operating in a high-autonomy, low-structure environment where you define your own rhythm.

Company: MotionGility

Location: Indore (On-site)

Experience Required: 0–2 years

About MotionGility

Join India’s leading creative video agency, MotionGility, and be part of a team that creates high‑impact content for top global brands. We craft engaging visual stories that help brands communicate, grow, and stand out globally.

Job Overview

We are looking for a highly skilled Video Editor who has strong command over professional editing tools and can deliver high‑quality videos aligned with MotionGility’s creative standards. The ideal candidate must be detail‑oriented, fast‑learning, and able to understand project requirements clearly.

Key Responsibilities

• Edit high‑quality videos for various platforms, following the provided brief or script.
• Work closely with the creative and animation teams to maintain brand and visual consistency.
• Add motion graphics, transitions, effects, and sound enhancements when required.
• Collaborate with the team to meet project deadlines efficiently.
• Understand project requirements and deliver outputs aligned with MotionGility’s portfolio standards.

Tools Required (Must-Have)

• Adobe Premiere Pro – Expert level
• Adobe After Effects – Advanced proficiency required
• Adobe Illustrator – Basic to moderate understanding
• DaVinci Resolve – Strong proficiency preferred

Key Qualities We’re Looking For

• Strong attention to detail and creative sense.
• Ability to understand scripts, briefs, and visual references clearly.
• Eagerness to learn and adapt to MotionGility’s workflow and quality standards.
• Mature, serious attitude with strong grasping ability.
• Good communication and understanding of project requirements.

About Integra Magna

Integra Magna is a design-and-tech-first creative studio where designers, developers, and strategists collaborate to build meaningful brands and digital experiences. With 10+ years of industry experience and work across 100+ global brands, our core services focus on Branding, UI/UX Design, and Website Development. We are recognised with a 4.9 rating on Clutch and an Awwwards honour, reflecting a strong culture of quality, ownership, and craft.

What You’ll Do

• Assist in executing on-page and off-page SEO activities under guidance
• Support keyword research, search intent analysis, and basic competitor audits
• Help optimise website pages, blogs, and landing pages for rankings and readability
• Familiarity with keyword research tools such as Google Keyword Planner, Ahrefs, or SEMrush
• Assist in tracking keyword positions, indexing issues, and technical SEO basics
• Support internal linking, metadata optimisation, and content structure improvements
• Learn how to evaluate SEO performance using real metrics, not vanity numbers
• Collaborate with content, design, and development teams to implement SEO best practices
• Test, observe, and learn from SEO experiments and algorithm-driven changes

Who Can Apply

• Curious minds who enjoy analysing data and spotting patterns
• People who like understanding how search engines, users, and content connect
• Anyone serious about building a long-term career in SEO or performance marketing
• Good knowledge of Excel or google sheet.
• Interest in SEO content writing

Nice to Have (Not Mandatory)

• Personal blog, website, or SEO experiments
• Students pursuing bachelor's or master's degrees in digital marketing and relevant fields.

What You’ll Get

• Hands-on SEO experience on real websites.
• Practical exposure to how modern SEO works
• Opportunity to build real case studies and measurable outcomes
• Regular feedback and learning support
• A learning-focused environment where curiosity is encouraged

Summary/Objective:

We are seeking a highly skilled Graphic Designer to join our dynamic team at Avalon Solutions, preferably with expertise in the fashion & luxury sector. The ideal candidate will proficiently utilize AI tools for creative designs and have a strong skill set for creating compelling visuals for social media and digital platforms.

Responsibilities/Duties:

1.   Design Creation:

• Create innovative, high-end designs for various luxury products, tailored for social media graphics and website elements, good to have experience in jewelry industry.
• Collaborate with marketing and other teams to grasp project requirements and objectives.
• Incorporate cutting-edge design techniques, including AI tools, to produce innovative visuals.

2.   Brand Consistency:

·        Create engaging content for social media platforms and digital marketing campaigns.

·        Ensure designs are optimized for different platforms and adhere to brand guidelines.

·        Work closely with the marketing team to contribute to the evolution of the brand identity.

3.   Software Proficiency:

·        Proficiency in graphic design software such as Adobe Photoshop, Illustrator, InDesign, and experience with AI design tools.

·        Stay updated on industry trends and design tools to enhance creativity and efficiency.

·        Excellent skills in color theory, typography, and layout design.

4.   Feedback Incorporation:

·        Receive and incorporate feedback from stakeholders into design iterations.

·        Present design concepts and ideas to team members for review and approval.

5.   Project Management:

·        Manage multiple design projects simultaneously and meet deadlines.

·        Collaborate with other designers and cross-functional teams to ensure project success.

Qualifications/Requirements:

Education:

·        Bachelor’s degree in Graphic Design, Visual Arts, or a related field.

Experience:

·        1 to 2 years of professional graphic design experience.

·        Experience in the e-commerce, jewelry or luxury industry is ideal.

·        Good to have experience in marketing or advertising agency.

Skills:

·        Strong creative and conceptual thinking.

·        Excellent communication and collaboration skills.

·        Ability to work collaboratively and independently.

·        Attention to detail and the ability to work independently.

We have an opportunity in our Transformers division for Sales & Marketing role of Power Transformers division, detailed JD attached for your ready reference.

Our Product Range –

• Power Transformers up to 200 MVA and 400 kV

• Generator Transformers

• Unit Auxiliary Transformers

• Special Application Transformers

Qualification: Electrical Degree/ Diploma

Nature of Experience:

·        Front line experience in Sales & Marketing, preferably tendering oriented business

·        Preferable exposure in Power Transformers sales or similar Equipments

·        Exposure to EB’s, Utilities, Electrical & Project Consultants, EPC contractors/ Project Houses & Industrial customers

·        Technical orientation for selling capital goods products

·        Field experience & ability to travel extensively

Responsibilities:

·        Achieve sales targets as targeted plan

·        Achieve collection targets as per plan

·        Attend cold calls, generate leads as per sales plan and achieve and develop business opportunities from multiple channels

·        Build and maintain relationships with large customers in the region to facilitate deep understanding of their needs and direct swift resolution of any customer queries

·        Participate in negotiations with potential customers in terms of product specifications, payment terms and timelines

·        Ensure specifications of the customer are documented in the relevant formats and forwarded to the concerned department

·        Liaise with the Project Management Cell to ensure execution of orders in line with predefined timelines and criteria

·        Liaise with the customer on a regular basis and ensure changes in order specifications are communicated to the concerned department

·        All customer interaction activities to be properly logged and updated in appropriate systems

·        Provide timely response to the customer on any queries/issues raised by the client during finalization /execution/ post execution sales

·        Keep abreast with regional developments and provide data to the marketing team on potential opportunities for expansion / diversification into new markets / geographies

·        Provide inputs on market trends, competitor activities, customer feedback on products / services.

·        Distribute informative product catalogues to key decision makers in targeted companies

·        Conduct sales presentations to key decision makers in the SEBs and Industrial Groups for greater awareness of the productions and solutions being offered

·        Undertake pre-qualification work for the company products and services with all high volume customers and ensure successful completion

·        Support the Planning and Execution Department for the timely dispatch of the finished goods as per contractual terms and conditions

·        Ensure timely collections from customers by as per established controls and through regular follow ups with the customer

Job Title: Java Developer (Immediate Joiners Only)

Experience: 5+ Years

Work Locations: Pune, Gurgaon, Noida, Bangalore, Ahmedabad

Work Mode: Hybrid

Joining: Immediate Joiners / Candidates who have completed their notice period only

About Us

At Deqode, we build high-performing engineering teams for cutting-edge technology solutions. We are currently looking for experienced Java Developers who are passionate about scalable systems, clean code, and modern architectures.

Key Responsibilities:

• Design, develop, test, and maintain Java-based applications using Java 8 and Spring Boot
• Build robust RESTful APIs and integrate with third-party services
• Work on microservices architecture, including containerization and orchestration
• Ensure the performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs and devise solutions to these problems
• Participate in code reviews and contribute to technical discussions
• Collaborate with cross-functional teams to define and deliver new features
• Write unit and integration tests to maintain code quality

Mandatory Skills:

• Strong hands-on experience with Java 8 or above
• In-depth knowledge of Spring Boot and Microservices architecture
• Experience in developing RESTful APIs
• Proficient in object-oriented design principles and software design patterns
• Good understanding of databases (SQL/NoSQL)
• Familiarity with version control tools like Git
• Exposure to CI/CD practices and tools

Good to Have:

• Knowledge of containerization (Docker, Kubernetes)
• Experience with messaging queues (Kafka, RabbitMQ)
• Cloud exposure (AWS/Azure/GCP)
• Basic knowledge of unit testing frameworks like JUnit, Mockito

Job description

Ruby on Rails Developer Responsibilities :

- Designing and developing new web applications.

- Maintaining and troubleshooting existing web applications.

- Writing and maintaining reliable Ruby code.

- Integrating data storage solutions.

- Creating back-end components.

- Identifying and fixing bottlenecks and bugs.

- Integrating user-facing elements designed by the front-end team.

- Connecting applications with additional web servers.

- Maintaining APIs.

Ruby on Rails Developer Requirements :

- Bachelor's degree in Computer Science, Computer Engineering, or related field.

- Experience working with Ruby on Rails as well as libraries like Resque and RSpec.

- Ability to write clean Ruby code.

- Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.

Roles and Responsibilities

Hiring for Mobile app Developer (1 to 2 yrs.)

- Develop hybrid mobile app for iOS and Android platform using Flutter framework

- Hands of experience in Flutter

- Proven software development experience

- Flutter/ React Native Developer

- Must have Experienced 6 months to 2 yrs. in above

- Developed at least 2 apps and live

Desired Candidate Profile

Fresher, Experience mobile app developer

- Experience in developing Android/ iOS applications

- Testing and debugging skills

- Design, Develop and maintain applications