11+ Escalation management Jobs in Indore | Escalation management Job openings in Indore

Job Title: Technical Support Engineer

Location: Indore Location (Night Shift)

Job Type: Full time from office only – 5 days in a week

Experience Level: 3+ Years

Job Summary

We are seeking an experienced Technical Support Engineer who can provide advanced technical support while leading and mentoring a team of support engineers. The ideal candidate will combine strong troubleshooting expertise with leadership capabilities to ensure high-quality customer service, efficient issue resolution, and continuous team performance improvement.

Key Responsibilities:

• Provide exceptional technical support through voice and chat, troubleshooting and resolving customer issues related to software and hardware.
• Utilize API knowledge to address technical inquiries and challenges.
• Effectively communicate with customers, offering solutions in a clear, professional, and empathetic manner.
• Maintain accurate and up-to-date technical documentation for internal use and customer reference.
• Collaborate with cross-functional teams to ensure seamless issue resolution and continuous service improvement.
• Utilize support tools, including Salesforce, Jira, and Zoom, to manage customer interactions and service requests.
• Demonstrate strong problem-solving skills and analytical thinking to identify root causes and deliver effective solutions.

Required Skills & Qualifications

• Minimum 2+ years of experience in offshore voice and chat technical support.
• Strong understanding of:
• Software and hardware troubleshooting
• API concepts and integrations
• Hands-on experience with Salesforce, Jira, and Zoom.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to work independently in a fast-paced environment.
• Comfortable working night shifts.

We are seeking a result-driven Business Development Manager (BDM) with experience in Staff Augmentation / IT Services Sales. The ideal candidate should be confident, target-oriented, and capable of handling the end-to-end sales cycle, from lead generation to project closure.

🎯 Key Responsibilities

• Identify and generate new business opportunities through various channels
• Handle end-to-end sales process (lead generation → client communication → deal closure)
• Work on platforms like Upwork & Freelancer to acquire clients
• Build and maintain strong relationships with clients
• Understand client requirements and propose suitable solutions
• Collaborate with technical teams for project execution
• Achieve monthly & quarterly sales targets
• Maintain sales reports and pipeline updates

✅ Required Skills & Qualifications

• Minimum 2+ years of experience in Business Development
• Experience in Staff Augmentation / IT Sales
• Strong knowledge of freelancing platforms (Upwork, Freelancer)
• Excellent communication & negotiation skills
• Proven track record of target achievement
• Ability to handle multiple clients and projects simultaneously
• Self-motivated, confident, and result-oriented

🌟 Preferred Skills

• Understanding of web & mobile app development services
• Strong client-handling and presentation skills
• Ability to work in a fast-paced environment

🎁 What We Offer

• Growth opportunities
• Performance-based incentives
• Supportive team environment
• Learning & development opportunities

Hiring for Mid level Experienced Flutter App developer for our IT Company Logical Soft Tech Pvt ltd, Indore(M.P)

Job Location : - INDORE NEARBY CANDIDATES ONLY NEED TO APPLY who can come for walkins

Experience :- Minimum 6 months or Trained fresher who has done some good project work on Flutter Dart

1) Expertise in Mobile App development on Flutter Dart.

2) Must have expertise in both designing and development as well as worked on json parsing (server based rest api integration) and 3rdparty api, social media integration,. firebase etc

**

Please come for the interview or can call on given HR number if any queries ( between 11:00 A.M to 7:30 P.M)

Company name : Logical Soft Tech Pvt Ltd

Email : - hrlogicalsofttech @gmail.com, talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, 

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P

Contact : - +91-82.10.25.18.24 (technical Department), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.69.82.97.29(HR),

*For complete fresher we have internship program also on live projects with our technical developer team*

Role Description

This is a full-time role for an Inside Sales Executive at Instamedz. The role involves tasks such as inside sales, lead generation, communication with clients, providing excellent customer service, and driving sales for the company.

Qualifications

• Inside Sales and Lead Generation skills
• Strong communication and Customer Service skills
• Sales experience
• Ability to work independently and remotely
• Proven track record of meeting sales targets
• Experience in the Telemedicine or Healthtech industry is a plus
• Bachelor's degree in Business Administration or related field

Job details:

Job role: Inside sales Executive (Fresher)

work location : Manbhavan nagar Indore (M.P)

salary range: 10K Per month

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates.

• Proficient with Swift, Xcode, and Cocoa Touch.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications

Job Specifications:-

Day-to-day liaison with internal team on campaign developments

Develops comprehensive agendas for weekly planning/status meetings

Set up and provide support on 3-5 search projects of various sizes

Exposure in social media traffic acquisition

Exposure of managing vernaculars sites (+experience in Facebook/Social Media and Twitter)

Perform keyword research and basic to advanced analysis

Be able to clearly convey and explain search engine best practices

Responsible for complete SEO process (on & off page optimization)

Analyze and increase the website traffic through organic search listing

Analyzing and generating website traffic reports

Format and prepare search reports for every vertical. Reports would be in the form of tables, graphs, summaries, and slides, illustrating data graphically and translating complex findings into written text t