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Escalation management Jobs in Delhi, NCR and Gurgaon

3+ Escalation management Jobs in Delhi, NCR and Gurgaon | Escalation management Job openings in Delhi, NCR and Gurgaon

Apply to 3+ Escalation management Jobs in Delhi, NCR and Gurgaon on CutShort.io. Explore the latest Escalation management Job opportunities across top companies like Google, Amazon & Adobe.

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MyOperator - VoiceTree Technologies

at MyOperator - VoiceTree Technologies

1 video
3 recruiters
Vijay Muthu
Posted by Vijay Muthu
Noida
4 - 6 yrs
₹6L - ₹8L / yr
Team leadership
Team Management
Customer Success
Customer Retention
Customer Acquisition
+10 more

About MyOperator: 

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.


Job Summary: 

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 


Responsibilities: 

Revenue Growth and Retention: 

  • Drive upsell and cross-sell initiatives to maximize customer value. 
  • Implement strategies for revenue retention and expansion within the existing customer base.
  • Monitor and improve product adoption rates among customers. 
  • Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

  • Lead, mentor, and develop a team of Customer Success Representatives
  • Set team goals, monitor performance, and provide regular feedback and coaching.
  • Conduct performance reviews and identify training needs. 
  • Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

  • Oversee and manage key customer relationships. 
  • Address and resolve escalated customer issues in a timely and effective manner.
  • Proactively identify and mitigate potential customer risks. 
  • Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

  • Oversee the onboarding process for new clients, ensuring a satisfactory experience.
  • Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

  • Identify areas for process improvement within the Customer Success department.
  • Develop and implement strategies to enhance efficiency and effectiveness.
  • Monitor key metrics and generate reports on team and customer performance.
  • Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

  • Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
  • Communicate effectively with team members, management, and customers.
  • Participate in meetings and provide updates on team activities and customer issues. 


Requirements:

  • Bachelor’s degree in Business Administration, Marketing, or a related field.
  • 4+ years of experience in customer success and account management. 
  • 2+ years of prior experience in a team lead or management role. 
  • Proven experience in customer success, account management, 
  • Proven team management experience.
  • Strong communication, interpersonal, and problem-solving skills. 
  • Proficiency in CRM software and other relevant tools. 
  • Experience in the cloud telephony or SaaS industry is a plus. 
  • Key Skills: 
  • Leadership and team management 
  • Customer relationship management 
  • Process improvement 
  • Communication and interpersonal skills 
  • Problem-solving 
  • Data analysis 
  • CRM software proficiency 


Benefits:

  • Competitive salary and benefits package. 
  • Opportunity for growth and advancement. 
  • Dynamic and collaborative work environment 
  • Chance to work with cutting-edge technology and solutions.
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GemPundit

at GemPundit

1 recruiter
Priya Sachan
Posted by Priya Sachan
NCR (Delhi | Gurgaon | Noida)
5 - 10 yrs
₹10L - ₹15L / yr
Escalation management
International sales
Sales
International experience
Channel Sales
+5 more

Job description

Roles and Responsibilities-

Need candidate for consultative selling of Gemstones and Jewelry to a global clientele comprising of HNI. Available sales channels will be live chats, phone calls, and e-mails. Ideal candidates should have a proven sales record and experience of consultative selling of Gemstone and Jewelry. Candidates should thrive in a fast-paced working environment and should have an apparent passion for sales.


Desired Candidate Profile-

 

Sales Skills:

  • Outstanding Sales acumen with experience in consultative/relationship sales
  • Must have Gemstone/Jewelry experience
  • Outstanding written and verbal communication skills
  • Outstanding interpersonal skills
  • Storytelling
  • Attention to details

Personality:

  • Highly energetic and driven
  • Pleasing personality

Preferable candidate:

  • Age not more than 40
  • Experience in international client handling
  • Multilingual Indian and International

Job Details-

Work Location- Gurugram office

Working Days- 5.5 days (Rotational shift, Will get comp off against working weekends)

Work Timings- 12:30- 09:30 PM (It could be earlier or later as well)

Read more
Leading Gaming Company

Leading Gaming Company

Agency job
via Unnati by Seemi Ejaz
Newdelhi, NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹3L - ₹5L / yr
Customer Support
Team leadership
Team building
Escalation management

 

  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking
  • Suggest and organize team building activities
  • Responsible for distributing information to team members and stakeholders
  • Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients
Read more
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