11+ Escalation management Jobs in Ahmedabad | Escalation management Job openings in Ahmedabad

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

Responsibilities

Develop and maintain web applications using Laravel and Vue.js (PHP) framework.

Write clean, efficient, and well-documented code.

Collaborate with cross-functional teams to identify and solve complex problems.

Participate in code reviews and provide constructive feedback to team members.

Test and debug applications to ensure they meet functional and performance requirements.

Stay up-to-date with emerging trends and technologies in web development.

Optimize application performance and scalability.

Troubleshoot and resolve technical issues as they arise.

Create and maintain technical documentation for applications.

Communicate project status and progress to stakeholders.

Qualifications

Strong proficiency in PHP programming language

Experience with Laravel framework

Knowledge of HTML, CSS, JavaScript, and jQuery

Understanding of MVC architecture

Experience with database management systems such as MySQL

Familiarity with version control systems such as Git

Ability to write clean, efficient, and well-documented code

Strong problem-solving and analytical skills

Excellent communication and teamwork skills

Bachelors degree in Computer Science or related field (preferred)

Relevant certifications such as CodeIgniter Certified Developer (optional)

As a Motion Graphics Designer at Quick Radius, you do more than bringing graphics to life. You use your strong creative background to create powerful videos that capture an audience and leaves them wanting more. In addition, you have these skills and experiences:

• Strong technical skills and proven ability to use a variety of Adobe software (Photoshop, Illustrator, Premiere Pro, After Effects, Audition)
• The ability to partner with other creative team members and key stakeholders to create content used across a variety of platforms (web, mobile, social media, and more)
• Able to work in a fast paced environment and have strong project management skills
• Interact with clients to understand brief and share ideas
• Be a great communicator, receive and interpret feedback, and meet tight deadlines
• Respond to user feedback, data/analytics, and client feedback to improve the creative work in future iterations

Your duties include

• Database development using T-SQL on MS SQL Server
• API Development using ASP.Net WEB API and C#
• R & D for available solutions and 3rd party API integrations
• Comparative Analysis of different approaches and finding optimal solutions
• Supporting existing applications in SQL, ASP.NET WEB API, C#, Angular or TypeScript

SKILLS

• Should have hands-on Experience in .NET Core, Asp.Net, MVC, Entity Framework, SQL Server with Good Communication skills.
• Use Microsoft technologies: C#, ASP.NET, SQL, MVC, and Microsoft Workflow to develop technical solutions to complex problems that require the regular use of ingenuity and creativity
• Design, code, test, debug and document software according to the functional requirements
• Develop, maintain and support programs/tools for internal and external clients
• Analyse, diagnose and resolve errors related to their applications
• Help define project plans requiring software development and hardware installations
• Provide technical and project management expertise across multiple areas of application development
• Investigate operational or systematic problems and user queries as required.
• If the candidate has experience in MVC / Angular / Azure / Xamarin, it would be an added advantage.

Education

Bachelor’s or Master’s degree in Computer engineering or relevant field
Students working towards their degree and with sufficient experience will be considered.
Qualifications-BCA, BE/B.Tech(Information Science/Technology (IS/IT)), MCA, ME/M.Tech(Information Science/Technology)

Codal is searching for a highly experienced developer that specializes in the Angular framework. With unmatched expertise in web & app development, our ideal candidate will create rich, interactive front-end solutions that fulfill our clientele’s business requirements and further their brand’s mission. In addition to superior Angular skills, applicants must be extremely well-versed in using HTML, CSS, and JavaScript to create both adaptive and responsive digital solutions.

What you’ll be doing:

• Building and top-notch user interfaces using JavaScript and the Angular framework.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Using the latest front-end technology, creating adaptable interfaces for online apps.
• Leading with product-analysis tasks and conducting performance tests.
• Collaborating with other cross-functional teams to ensure high-performance of applications
• Making complex technical and design decisions for AngularJS projects.
• Developing application codes and unit tests in AngularJS, Java Technologies, and Rest Web Services.
• Conducting performance tests.
• Consulting with the design team.
• Ensuring high performance of applications and providing support.

What it takes to excel:

• Bachelor's degree in computer science, computer engineering or similar.
• Previous min 4 year work experience as an angularJS developer.
• Must have strong TypeScript and JavaScript knowledge
• Must have knowledge of implementing complex Angular JS applications, directives, controllers, services, pipes, guards.
• Should be comfortable with RxJS and Angular CLI
• Knowledge NGRX or Redux
• Experience with RESTful services.
• Knowledge of Automated testing (unit/integration/etc.) (Karma & Jasmine,etc.)
• Knowledge of HTML, CSS and server-side pre-processing platforms such as SASS or LESS.
• Proficiency with Git source control.
• Excellent communication skills.
• Critical thinker and good problem-solver.

Requirements:

- Good Experience as a Business Analyst (non-Presales experience)

- Should be involved in the entire project/product delivery cycle

- Has good understanding of Magento Application Architecture & should be able to provide feedback on same when needed

- Project or Product Analyst experience across multiple projects or a program through the entire solution delivery process and financial reporting.

- Proactively identifies when projects and/or programs are tracking off schedule, over or under budget thresholds and out of compliance with requirements & it escalates to the Project Manager.

- Makes process improvement recommendations to management, drives consistency and improve reporting

- Excellent Oral and Writing English skill including presentation skill

- Ability to Manage Client call, communication Independently

- Experienced in Preparing Large scale FRS, BRD , Wireframe ,proposal document

- Knowledge of Scrum and Agile Methodology

- Jira Knowledge would be added advantage

- Experienced in preparing the estimation document will be added advantage

• Monitor and maintain office equipment; inventory supplies and order replacement supplies as needed
• Create, update, and maintain personnel records, financial records, and other records/data
• Support department managers, staff, and CEO
• Coordinate building and maintenance issues for general repair and updates
• Monitor incoming and outgoing mail; receive and sign for mail/packages from couriers and deliver to the proper recipient
• Prepare correspondence, documentation, or presentation materials
• Assist other departments with administrative or clerical support
• Routine Calling and communication duties in specific hours in different segment

Required Skills:

• Bachelor’s degree in business, administration, or a related field preferred
• Prior experience handling administrative responsibilities or related field
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars a must.
• Highly organized multitasker who works well in a fast-paced environment
• Willingness to learn and to grow with the company
• Excellent written and verbal communication skills

Job description:-

• Responsibilities Implementing business development activities, attending to all relevant business opportunities in International Market for IT Software Industry.
• It would be involved in Business Development Life Cycle, mainly focusing on areas like Cold Calling, Client Interaction International Business Development.
• Generate lead and achieve monthly target.
• Maintain and develop relationships with customers.
• Act as a contact between a company and its existing and potential clients.
• Negotiate the terms of an agreement and close sales.
• Conducting market research to identify new business opportunities.

Requirements:-

• Minimum Qualifications Any Graduate
• 2 to 4 years of Proven experience working as a business development in Offshore IT Services.
• Excellent English Communication Presentation Skills with pleasing personality.
• The ability to work in a fast-paced environment.
• Exceptional negotiation and decision-making skills.

Desired Skills and Experience

• Bid On freelancer, guru, UpWork.
• Lead generation LinkedIn, Xing, AnglList and from other platforms.
• Intermediate in between client and developer.
• Make SRS report for requirement.
• International business development
• Mentor the junior business development executive
• Take ownership for the business growth