11+ Escalation management Jobs in Ahmedabad | Escalation management Job openings in Ahmedabad

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

Job Overview

We are looking for a detail-oriented and skilled QA Engineer with expertise in Cypress to join our Quality Assurance team. In this role, you will be responsible for creating and maintaining automated test scripts to ensure the stability and performance of our web applications. You’ll work closely with developers, product managers, and other QA professionals to identify issues early and help deliver a high-quality user experience.

You should have a strong background in test automation, excellent analytical skills, and a passion for improving software quality through efficient testing practices.

Key Responsibilities

• Develop, maintain, and execute automated test cases using Cypress.
• Design robust test strategies and plans based on product requirements and user stories.
• Work with cross-functional teams to identify test requirements and ensure proper coverage.
• Perform regression, integration, smoke, and exploratory testing as needed.
• Report and track defects, and work with developers to resolve issues quickly.
• Collaborate in Agile/Scrum development cycles and contribute to sprint planning and reviews.
• Continuously improve testing tools, processes, and best practices.
• Optimize test scripts for performance, reliability, and maintainability.

Required Skills & Qualifications

• Hands-on experience with Cypress and JavaScript-based test automation.
• Strong understanding of QA methodologies, tools, and processes.
• Experience in testing web applications across multiple browsers and devices.
• Familiarity with REST APIs and tools like Postman or Swagger.
• Experience with version control systems like Git.
• Knowledge of CI/CD pipelines and integrating automated tests (e.g., GitHub Actions, Jenkins).
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication.

Preferred Qualifications

• Experience with other automation tools (e.g., Selenium, Playwright) is a plus.
• Familiarity with performance testing or security testing.
• Background in Agile or Scrum methodologies.
• Basic understanding of DevOps practices.

Position Title: MIS & Costing

Designation: Assistant Manager/ Manager/Sr Manager

Current Role: Costing Experience

Minimum Experience:  3 Years

Location: Ahmedabad, Gujarat

Education: Bachelor’s degree in Accounting, Finance, 3 years of experience in Costing & MIS, OR ICWA Qualified

Salary: No Bars for the Right Potential Candidate

Job Overview

We are looking for a highly skilled and detail-oriented MIS & Costing professional with over minimum  5 years of experience in Costing, MIS, SAP, and Product Costing. The ideal candidate will have a strong background in Costing, Product Costing, and financial planning proficiency in SAP ERP systems. You will play a key role in optimizing costing methodologies, driving insightful reporting, and ensuring accurate financial planning for the organization.

Key Responsibilities

1. Costing Analysis & Reporting

• Perform detailed product costing analysis, ensuring the accurate calculation of standard costs, variances, and margins.
• Develop cost models and perform cost analysis for new and existing products.
• Work closely with the product development, manufacturing, and procurement teams to track and manage product costs.
• Conduct monthly, quarterly, and annual variance analysis and highlight any discrepancies in cost structures.

2. MIS (Management Information System) Reporting

• Prepare and deliver monthly MIS reports on cost, financial performance, and key performance indicators (KPIs) for senior management.
• Create and maintain automated financial reporting tools to streamline MIS data extraction and presentation.
• Design customized reports and dashboards for various departments (Finance, Operations, etc.) to provide insights into cost management and efficiency.

3. SAP Costing Management

• Manage and maintain costing functionality within SAP, ensuring that data integrity and accuracy are consistently upheld.
• Collaborate with SAP teams to ensure accurate and efficient integration of costing data across the system.
• Implement cost-related improvements and enhancements within the SAP environment.

4. Product Costing & Profitability Analysis

• Oversee the establishment of product costings, ensuring alignment with manufacturing and procurement processes.
• Conduct regular reviews of product costs and identify areas for cost optimization.
• Perform profitability analysis by comparing actual versus expected performance, providing recommendations for improvements.

5. Budgeting & Forecasting

• Assist in the preparation and review of annual budgeting and forecasting processes, focusing on cost analysis and financial projections.
• Provide cost forecasts based on market trends, historical data, and production plans.

6. Cross-Functional Collaboration

• Work closely with operations, production, and procurement teams to ensure accurate cost tracking and timely reporting.
• Provide costing insights to support strategic decision-making for new projects, product launches, and cost-saving initiatives.

7. Process Improvement

• Identify opportunities for process improvements in costing methodologies and MIS reporting.

Develop and implement best practices for costing, reporting, and data management to enhance overall efficiency.

Experience:

• Minimum of 3 years of experience in Costing, MIS, and SAP.
• At least 3 years of experience in Product Costing or similar roles, ideally in a manufacturing or production environment.
• Proven track record of delivering accurate and actionable financial reports.

Skills:

• Advanced proficiency in SAP (preferably SAP S/4HANA or SAP FICO).
• Strong knowledge of Costing techniques, including standard costing, activity-based costing, and variance analysis.
• Proficient in Microsoft Excel (advanced functions such as Pivot Tables, VLOOKUP, etc.) and other financial analysis tools.
• Strong analytical and problem-solving skills, with the ability to manage multiple projects simultaneously.
• Excellent verbal and written communication skills for reporting and cross-functional collaboration.

Technology: node js, DynamoDB / Mongo DB

Roles:

• Design & implement Backend Services.
• Able to redesign the architecture.
• Designing & implementation of application in MVC & Microservice.
• 9+ years of experience developing service-based applications using Node.js.
• Expert-level skills in developing web applications using JavaScript, CSS and HTML5.
• Experience working on teams that practice BDD (Business Driven Development).
• Understanding of micro-service architecture and RESTful API integration patterns.
• Experience using Node.js for automation and leveraging NPM for package management
• Solid Object Oriented design experience, and creating and leveraging design patterns.
• Experience working in a DevOps/Continuous Delivery environment and associated toolsets (i.e. Jenkins, Puppet etc.)
  
  
  

Desired/Preferred Qualifications :

1. Bachelor's degree or equivalent experience
2. Strong problem solving and conceptual thinking abilities
3. Desire to work in a collaborative, fast-paced, start-up like environment
4. Experience leveraging node.js frameworks such as Express.
5. Experience with distributed source control management, i.e. Git

Responsibilities and Duties

Develop high-quality software design and architecture.

Achieve the timeline with quality delivery of assigned tasks.

Able to do technical analysis and code review.

Able to troubleshoot internal & production bugs.

Coordinate and support to project co-ordinator/project manager.

Development coding standards are achieved.

Work with internal teams to understand and analyse their needs and to ensure that proposed solution caters to same.

Adopt new technology in quick time.

Implement Unit tests and Functional tests to ascertain highest quality of deliverables.

Identify, prioritize and execute tasks in the software development life cycle.

Understand business needs and know how to implement needs in system to meet business needs.

Able to create the technical documents.

Able to leading team members and planning of team’s task.

Design, develop, modify, implement, and support software components anywhere in the software stack.

Work in close partnership with cross-functional teams and management.

Requirements

Having knowledge of ASP .Net / .net core, Web API, Micro Services, JavaScript, jQuery, Bootstrap, Flutter.

Having good Release management, Cloud Management & Data base management knowledge

Having fluency in Agile methodology

Having knowledge of Power BI / Tablue will be added advantage

Soft skills – Manager level skill

Critical thinker and creative mindset and the ability to approach a problem creatively.

Ability to provide in-depth evaluation and analysis of unique complex technological issues.

Minimum of 7+ years of hands-on development experience in one or more of the following languages/frameworks: React/Angular, Node/Next.js,python/Django

● Hands-on development and deployment experience in AWS or Azure using serverless functions or EC2

● Experience with RESTful & GraphQL APIs

● Familiarity with microservices architectures

● Familiarity with dev tools such as Github, Jira, CFT, Terraform

● DB experience with relational or noSQL such as PostgreSQL, , MySQL, Redshift, MongoDB, Redis

● Familiarity with cloud-based logging, monitoring, and security tools