11+ Escalation management Jobs in Ahmedabad | Escalation management Job openings in Ahmedabad

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

Digital Marketing Executive  

Location: Ahmedabad, Gujarat 

About the Company 

Glide Technology Pvt. Ltd. is a leading product engineering company with over a decade of expertise in embedded software and hardware solutions. We deliver end-to-end design and development services across industries such as IoT, automation, wearable devices, and healthcare. 

With a strong global presence across the US, UK, Germany, Singapore, and India, Glide is known for its “first-time-right” approach and commitment to quality. We partner with clients to drive innovation, accelerate product development, and enable successful product modernization. 

Headquartered in Ahmedabad, we foster a growth-driven and innovation-focused work environment. 

Role Summary 

The Digital Marketing Executive will play a key role in strengthening Glide Technology’s online presence and driving brand awareness across digital platforms. This role focuses on executing data-driven marketing campaigns, generating quality leads, and enhancing audience engagement to support business growth across Product Engineering and Digital Services domains. 

The ideal candidate will bring a strong blend of creativity and analytical thinking, delivering targeted content and measurable results. 

Key Responsibilities 

• Campaign Management: Plan, execute, and optimize multi-channel digital marketing campaigns across SEO, SEM, social media, and email.  
• Content Strategy: Develop and manage engaging, audience-centric content across digital platforms.  
• SEO & Website Management: Optimize website performance to improve search rankings and user experience.  
• Social Media Management: Build and strengthen brand presence through impactful social media strategies.  
• Lead Generation: Drive new business opportunities through targeted outreach and campaign initiatives.  
• Event Participation: Plan and manage presence at industry events, exhibitions, and trade shows.  
• Market Trends & Insights: Stay updated with emerging trends, tools, and best practices to ensure effective marketing strategies. 

Preferred Experience, Qualifications & Skills 

• Education: B.E./B.Tech in Electronics & Communication or Computer Engineering.  
• Additional Qualification: MBA is a plus.  
• Experience: 2–6 years in B2B marketing, preferably in IT services, Embedded Systems, or technology-driven industries.  
• Communication: Strong verbal and written communication skills with the ability to create compelling content. 

Why Choose Glide Technology? 

At Glide Technology, our Employee Value Proposition is built on Growth, Innovation, and Impact—empowering you to build a meaningful and rewarding career. 

• Grow with Purpose: Continuous learning, mentorship, and clear career progression. 
• Innovate Freely: Work on cutting-edge technologies in a forward-thinking environment.  
• Create Impact: Contribute to high-value projects with global clients.  
• People-First Culture: Collaborative, inclusive, and balanced work environment.  
• Recognition & Rewards: Performance-driven growth and appreciation.  
• Competitive Benefits: Attractive compensation with comprehensive benefits. 

If you aspire to grow, innovate, and create impact, Glide Technology offers the platform to accelerate your career.  

Qualifications:

1. 2-3 years of experience in project management or a technical role.

2. Strong understanding of project management methodologies (e.g., Agile, Waterfall).

3. Excellent organizational, time management, and problem-solving skills.

4. Strong written and verbal communication skills.

5. Proficiency in project management tools (e.g., Jira, Asana, Trello).

6. Knowledge of software development lifecycle and testing methodologies.

• Experience Level: 2+ Years
• Extensive iOS development experience (iOS SDK, XCode, Objective C, Swift)
• Excellent understanding of iOS UX/UI guidelines/best practices and the ability to engage with the creative team to deliver pragmatic solutions, balancing design, quality, and velocity, iOS app architecture and use of design patterns.
• Strong OO & Objective-C skills, with an appreciation for pragmatism and simplicity in code
• Good Communication Skills.

Business Development Manager (Individual role)

Location: Ahmedabad

Company Website: https://www.egniol.co.in/

Salary: 25k to 50k

The Business Development Manager will be responsible for developing and executing strategies to grow Egniol’s business and increase revenue in Ahmedabad. The successful candidate will identify and develop new business opportunities, assess market trends, and build relationships with key stakeholders. The Business Development Manager will be expected to generate leads, develop sales presentations, and present proposals to potential customers. The lead will be given by the company.

Responsibilities:

• Convert leads into sales (Leads provided by the company)
• Identify business opportunities
• Lead closing and business mining, and maintain relationships with existing clients
• Develop and execute business development strategies to achieve company objectives
• Develop and present sales proposals and presentations to potential customers
• Establish and build relationships with key stakeholders
• Monitor customer feedback to ensure customer satisfaction
• Negotiate contracts and agreements with customers
• Ensure compliance with company policies and procedures

Qualifications:

• Bachelor's degree with sales skills
• 1 year of experience in sales, marketing, counseling, BDM, B2B, B2C, inside/in-house sales, BPO, KPO, or RPO.
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused, target-oriented, and value to lead

Sr. Android Developer

It is a digital consultancy that partners with the world's leading brands to design and deliver compelling digital products and services for their customers. It is a digital engagement provider for more than 200 of the world’s leading brands. We are a collective of consultants, designers, developers, cloud advisors, and data scientists - spread across 3 continents and 9 offices - who create compelling digital experiences to help clients show they care to the people who matter most - their consumers, patients, and employees.

We are seeking a Senior Android Developer with demonstrated experience designing and implementing enterprise scale mobile solutions. The ideal candidate will bring both strategic vision and solid execution skills to create native applications for mobile devices.

Responsibilities: 

• Design and develop native mobile applications for Android
• Integrate mobile apps with RESTful web services
• Work with UX Designers, Mobile Architects and other Developers to build enterprise mobile solutions
• Work as part of an agile team on leading edge technologies

Skills and Experience:

• 5+ years experience developing applications software
• Excellent working knowledge of an objective oriented language (Java, C++, Objective-C, C#, or similar) - including 2+ years Java
• Android, Android Jetpack, Kotlin, Java, coroutines, MVVM, MVP, Pro-Guard, test cases, unit cases, Agile, Git, App Security
• Demonstrated expertise with the Android SDK
• Experience using RESTful APIs to integrate mobile applications to server side systems.
• Good understanding of software development best practices
• Experience working in an agile environment
• Working knowledge of SCM with strong emphasis on Git and proper Git Flow
• Must reference at least one application you developed that is available today.
• Knowledge of Hybrid technologies like : ReactNative, Ionic will be plus point.

Qualifications:

• Bachelor in  Computer Science or equivalent work experience
• Good communicator and team player with strong organizational skills
• Ability to be proactive, find solutions and meet deadlines
• A good sense of humor and a passion for technology

JOB DESCRIPTION

Position: Product Manager

We are looking for an experienced Product Manager with great technology background and impressive interpersonal skills. You need to be passionate about people and products. You will join a dynamic and fast-paced start-up environment and work with talented teams to design, build and roll-out products that deliver the company’s vision and strategy.

The Product Manager will be responsible for both product planning and product marketing. This includes managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products. It also includes working with sales, marketing, design and operations and support to ensure revenue and customer satisfaction. You also need to ensure that the product and marketing efforts support the company’s overall strategy and goals.

The Product Manager will need to act as the bridge between the CEO and the Team. He/She will act as a trusted advisor to the CEO. At the same time, you must build strong relationships with team members across the organization in order to maintain momentum and enable outcomes.

The Product Manager is expected to

• Support define the product strategy and roadmap and co-ordinate with various functions to translate product strategy into detailed requirements and prototypes. Run beta and pilot programs with early-stage products and prototypes.
• Improving the product innovation and management process and gaining consistency are top priorities. Needs to ensure the teams are not just aware of best-in-class approaches, but are also consistently following those frameworks
• Act as a leader within the company to work closely across teams and act as a champion for company culture. Should be able to drive home the culture and values of MMW.
• Work Closely with the CEO, to organize and align strategic priorities with members of the senior leadership team, act as a gatekeeper of tasks that can be resolved without direct involvement of the CEO. Organise follow up meetings to ensure that the decisions made in meeting rooms, make it into action. Language not in line with the rest of the document.
• Work closely with Engineering teams to optimize resources and deliver within turnaround time. Ensure smooth coordination amongst different engineering teams to deliver a seamless product
• Work closely with the Sales team to design product demos to be delivered to customers, deliver a monthly revenue forecast, develop sales tools and collateral, brief and train the sales force at quarterly sales meetings
• Work closely with the Operations team and propose an overall budget to ensure success. Ensure that the budget target is met.
• Work closely with the Marketing team to Develop product pricing, core positioning and messaging for the product. Brief press and analysts and go on press tours. Drive product launches including working with public relations team, executives, and other product management team members
• Gain a deep understanding technology, innovation and customer experience. Need to work with the Design team and identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.

Requirements:

• Master’s degree from Tier-1 institute (IIT/IIM/BITS/ISB) in Business and/or Engineering. With a Bachelors degree of Engineering.
• 7+ Years of Experience in Product Management Roles
• Excellent teamwork skills. Proven ability to influence cross-functional teams without formal authority. Skilled at working effectively in a matrix organization
• An analytical mindset driven by data, research and arithmetic. Not just by intuition.
• Excellent written and verbal communication skills. Ability to build world class presentations, excel sheets and reports
• Ability to build easy to understand dashboards and reports from complex systems
• Displays high degree of discipline, confidentiality, integrity and trust.
• A thorough understanding of the Impact of technology and AI on Innovation and Product Development. Is updated about and able to keep pace with evolving technologies across the globe.
• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job done.