11+ Escalation management Jobs in Ahmedabad | Escalation management Job openings in Ahmedabad
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We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.
Key Responsibilities
- Serve as the main point of contact for assigned clients
- Ensure clients receive maximum value from E2M services
- Deliver an excellent client experience and manage escalations
- Coordinate with project managers, developers, designers, and SEO teams for timely delivery
- Gather feedback and represent client needs internally
- Drive renewals, retention, and account growth
- Track account health, budgets, timelines, and profitability
- Build trusted relationships and provide strategic guidance
- Identify risks early and implement solutions
- Collaborate across teams for a seamless client journey
Requirements
- 3–5 years of experience in a digital, creative, or web agency
- Experience managing or delivering web/digital projects
- Strong understanding of web technologies and digital marketing (no coding required)
- Ability to handle multiple accounts and priorities
- Clear and professional communication skills
- Proven record in client retention, growth, and profitability
- Strong relationship-building and stakeholder management skills
- Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
- Ability to work independently and collaboratively
- Experience working with Sales/Pre-sales/Account teams
- Strong presentation skills and attention to detail
- Experience working with North American clients and time zones
Position : Senior Power BI Developer
Experience : 4+Years
Location : Ahmedabad - WFO
Key Responsibilities:
- Design, develop, and maintain interactive and user-friendly Power BI dashboards and
- reports.
- Translate business requirements into functional and technical specifications.
- Perform data modeling, DAX calculations, and Power Query transformations.
- Integrate data from multiple sources including SQL Server, Excel, SharePoint, and APIs.
- Optimize Power BI datasets, reports, and dashboards for performance and usability.
- Collaborate with business analysts, data engineers, and stakeholders to ensure data accuracy
- and relevance.
- Ensure security and governance best practices in Power BI workspaces and datasets.
- Provide ongoing support and troubleshooting for existing Power BI solutions.
- Stay updated with Power BI updates, best practices, and industry trends.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Data Analytics, or a
- related field.
- 4+ years of professional experience in data analytics or business intelligence.
- 3+ years of hands-on experience with Power BI (Power BI Desktop, Power BI Service).
- Strong expertise in DAX, Power Query (M Language), and data modeling (star/snowflake schema).
- Proficiency in writing complex SQL queries and optimizing them for performance.
- Experience in working with large and complex datasets.
- Experience in BigQuery, MySql, Looker Studio is a plus.
- Ecommerce Industry Experience will be an added advantage.
- Solid understanding of data warehousing concepts and ETL processes.
- Experience with version control tools such as Power Apps & Power Automate would be a plus.
Preferred Qualifications:
- Microsoft Power BI Certification (PL-300 or equivalent is a plus). Experience with Azure Data Services (Azure Data Factory, Azure SQL, Synapse).
- Knowledge of other BI tools (Tableau, Qlik) is a plus.
- Familiarity with scripting languages (Python, R) for data analysis is a bonus.
- Experience integrating Power BI into web portals using Power BI Embedded.
Requirements and Skills:
● Bachelor’s degree in Architecture.
● Proven working experience of 2 to 4 years as an Architect.
● IIA association is a plus.
● Strong portfolio to demonstrate artistic skills.
● Strong imagination and the ability to think and create in three dimensions.
● Proficiency in architectural design software, including AutoCAD, Revit, SketchUp, and Adobe Creative Suite.
● Expert knowledge of building products, construction details, and relevant rules, regulations, and quality standards.
● Excellent drawing skills and familiarity with design software (Adobe Photoshop, SketchUp, 3d Studio VIZ, or similar).
● Visual awareness and a keen eye for detail.
About the Role:
We are looking for a highly motivated and detail-oriented Campaign Management Associate to join our dynamic marketing team in Ahmedabad. In this role, you will be responsible for planning, executing, and analyzing data-driven marketing campaigns that elevate our brand visibility and drive meaningful customer engagement.
If you are passionate about performance marketing and love leveraging data to deliver results, this is the perfect opportunity for you. We value self-driven professionals who take ownership and thrive in a collaborative, fast-paced environment.
Key Responsibilities:
- Manage and optimize campaigns across Facebook Ads Manager and Google Search, Display, and Video Ads.
- Plan, develop, and execute high-performing paid advertising campaigns.
- Handle large campaign budgets for brands generating up to $2 million in annual revenue.
- Utilize analytics to develop actionable insights and strategic recommendations.
- Conduct marketing research and apply consumer psychology principles to campaigns.
- Collaborate effectively with cross-functional teams and communicate results clearly.
- Prioritize and manage multiple projects independently while maintaining accuracy and attention to detail.
What We’re Looking For:
- Strong analytical mindset with a consumer-first approach.
- Excellent communication and collaboration skills.
- Proven ability to self-manage and deliver within deadlines.
- A passion for data-driven marketing and continuous learning.
- Precision, thoroughness, and a high attention to detail.
Perks:
- Exposure to global brands and large-scale campaign management.
- Supportive and growth-oriented work culture.
- 5 Days working
- Flexible working hours
- Mediclaim working hours
- Maternity Leave benefits
- Paternity Leave benefits
- Birthday Leave benefits
- Yearly Performance Incentives
- Bereavement Leave
React Native
Javascript
HTML/CSS
● Experience Level: Min 2+ years
● JavaScript/Typescript and React Native.
● Experience using technologies like React Native, Redux/MobX/Saga, TypeScript, modern CSS frameworks and webpack.
● Familiarity with native build tools, like XCode, Gradle {Android Studio, IntelliJ}
● RESTful API’s, basic HTTP knowledge, GET/POST.
● Good Communication Skills
NodeJS (Node.js)
MongoDB
Designation: - Patient Calling Specialist
Job Timing: - Night Shift(6 pm to 3 am)
Work Mode:- Work From Office
Work Location:- Iscon Cross Road, Sg Highway
Job Type: Full-time
Primary Duties and Responsibilities :
✓ Call Patients on the assigned accounts to understand when Payments on the outstanding amount will be made.
✓ Follow-up with patients on overdue accounts.
✓ Create weekly/monthly collection reports to gauge the progress made.
✓ Respond to Patient queries in a timely and professional manner.
✓ Raise exceptions wherever required for the client/supervisor to review before taking any final decision
✓ Follow the Training Manual and what was taught during training sessions to avoid unnecessary errors Requirements:
✓ Should be able to empathize with Patients, active listeners, and should be able to facilitate in providing solutions
✓ Detail orientation, strong analytical and problem-solving skills.
✓ Should be a quick learner with the ability to learn new tools.
✓ Must have the ability to multitask and work under pressure with minimum supervision.
Skills:
✓ Excellent in English Communication (Verbal and written).
Eligibility of Candidates :
✓ Immediate joining
✓ Excellent in English Communication (Verbal and written).
✓ Comfortable to work in the night shift.
✓ Experienced candidates are welcome.
Benefits :
✓ Friendly environment.
✓ Fixed shift.
✓ 5 days workings
Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and IIM-A alumni with a McKinsey background.
Job Purpose
To oversee all aspects of Human Resources practices and processes and support business needs and ensure the proper implementation of company strategy and objectives. The goal is to promote corporate values and enable business success through human resources management, including job design, recruitment, performance management, training & development, employment cycle changes, talent management, and facilities management services.
Responsibilities
● Develop and implement HR strategies and initiatives aligned with the overall business strategy
● Bridge management and employee relations by addressing demands, grievances or other issues
● Manage the recruitment and selection process
● Nurture a positive working environment through different employee engagement initiatives
● Develop, execute and manage a performance appraisal system that drives high performance covering KPIs, KRAs and similar performance tracking mechanisms
● Maintain pay plan and benefits program
● Assess training needs to apply and develop, execute and monitor training programs tailored to specific department needs
● Report to management and provide decision support through HR metrics
● Ensure legal compliance throughout human resource management
Requirements
● Bachelor's / Master’s degree in Human Resources or related field
● Knowledge of HR systems and databases
● In-depth knowledge of labour law and HR best practices Skills:
● Someone with an understanding of human behavior and capable of designing a curriculum for training across departments and hierarchy levels
● Ability to manage a diverse (in terms of skill base and experience) team of people
● Excellent communication skills - verbal, written to include report writing and group presentations
● Influencing and negotiation skills
● Experienced in managing relationships at a senior level
● Solution orientated, decisive by nature
● Must be able to use MS Office applications - Word, Outlook, and Excel to a competent standard
● Demonstrable experience with human resources metrics either in a corporate or in an educational institute
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
- Create detailed, comprehensive, and well-structured test plans and test cases
- Estimate, prioritize, plan and coordinate testing activities
- Design, develop and execute automation scripts using open source tools
- Identify, record, document thoroughly, and track bugs
- Perform thorough regression testing when bugs are resolved
- Develop and apply testing processes for new and existing products to meet client needs
- Liaise with internal teams (e.g. developers and product managers) to identify system requirements
- Monitor debugging process results
- Investigate the causes of non-conforming software and train users to implement solutions
- Track quality assurance metrics, like defect densities and open defect counts
- Stay up-to-date with new testing tools and test strategies
Requirements
- Knowledge of the quality assurance and testing concepts, methodologies, metrics, automated testing frameworks, and documentation standards.
- Should have knowledge/experience in creating Test Plans, Test scripts, Test cases.
- Collaborate well with others. Ability to translate technical concepts into easy-to-understand terms.
- Preferred knowledge/understanding of different mobile operating systems (Android, iOS)
- Preferred knowledge/experience testing both front-end (GUI)and back-end (database query) applications
- Experience using Git / Github
PHP
Laravel
CodeIgniterA PHP Developer writes clean, fast PHP to a high standard, in a timely and scalable way that improves the code-base of our products in meaningful ways.
You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
Responsibilities
Write “clean”, well-designed code
Produce detailed specifications
Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality
Contribute in all phases of the development lifecycle
Follow industry best practices
Develop and deploy new features to facilitate related procedures and tools if necessary
Requirements
Proven software development experience in PHP
Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc
Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX, etc
Good knowledge of relational databases, version control tools, and of developing web services
Experience in common third-party APIs (Google, Facebook, eBay, etc)
Passion for best design and coding practices and a desire to develop new bold ideas
BS/MS degree in Computer Science, Engineering or a related subject
Experience - 1 to 3 years required
Must have worked on WordPress.
HTML/CSS
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