11+ Escalation management Jobs in Ahmedabad | Escalation management Job openings in Ahmedabad

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

Job Title: DevOps Engineer

Job Description: We are seeking an experienced DevOps Engineer to support our Laravel, JavaScript (Node.js, React, Next.js), and Python development teams. The role involves building and maintaining scalable CI/CD pipelines, automating deployments, and managing cloud infrastructure to ensure seamless delivery across multiple environments.

Responsibilities:

Design, implement, and maintain CI/CD pipelines for Laravel, Node.js, and Python projects.

Automate application deployment and environment provisioning using AWS and containerization tools.

Manage and optimize AWS infrastructure (EC2, ECS, RDS, S3, CloudWatch, IAM, Lambda).

Implement Infrastructure as Code (IaC) using Terraform or AWS CloudFormation. Manage configuration automation using Ansible.

Build and manage containerized environments using Docker (Kubernetes is a plus).

Monitor infrastructure and application performance using CloudWatch, Prometheus, or Grafana.

Ensure system security, data integrity, and high availability across environments.

Collaborate with development teams to streamline builds, testing, and deployments.

Troubleshoot and resolve infrastructure and deployment-related issues.

Required Skills:

AWS (EC2, ECS, RDS, S3, IAM, Lambda)

CI/CD Tools: Jenkins, GitLab CI/CD, AWS CodePipeline, CodeBuild, CodeDeploy

Infrastructure as Code: Terraform or AWS CloudFormation Configuration Management: Ansible

Containers: Docker (Kubernetes preferred)

Scripting: Bash, Python

Version Control: Git, GitHub, GitLab

Web Servers: Apache, Nginx (preferred)

Databases: MySQL, MongoDB (preferred)

Qualifications:

3+ years of experience as a DevOps Engineer in a production environment.

Proven experience supporting Laravel, Node.js, and Python-based applications.

Strong understanding of CI/CD, containerization, and automation practices.

Experience with infrastructure monitoring, logging, and performance optimization.

Familiarity with agile and collaborative development processes.

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing.

Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together.If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Job Overview:

We are a white label digital agency seeking a proactive and experienced QA Lead to oversee and enhance the quality assurance process for web development projects built on WordPress, Shopify, and BigCommerce. The ideal candidate should have hands-on experience leading QA teams, conducting in-depth manual testing, implementing process improvements, and working with modern automation and AI-driven testing tools. Experience with platforms like Percy, Applitools, Playwright, and Katalon Studio is highly preferred. This role requires strong leadership, attention to detail, and the ability to manage rapid turnaround tasks without compromising quality.

Key Responsibilities

• Lead and manage the QA team across multiple CMS and e-commerce platforms including WordPress, Shopify, BigCommerce, and GoHighLevel CRM.
• Perform manual QA for website builds, custom functionalities, eCommerce flows, landing pages, and third-party integrations.
• Create and manage test plans, test cases, and QA reports for tasks including functional, UI/UX, and responsive testing.
• Oversee quality checks for content migrations, plugin/theme updates, form validations, checkout flows, and website audits.
• Implement and refine scalable QA processes and SOPs tailored to high-volume web delivery environments.
• Collaborate with developers and project managers to align QA checkpoints with development goals.
• Identify test automation opportunities, and apply tools such as Playwright, Selenium, or Katalon to improve regression cycles.
• Utilize AI-powered testing tools (e.g., Percy, Applitools) to enhance visual and functional testing coverage.
• Track issues using test management and bug tracking tools (e.g., JIRA, ClickUp, Trello, TestRail).
• Mentor and supervise junior QA team members, conduct performance evaluations, and drive a quality-first mindset.

Must-Have Qualifications

• 5+ years of experience in web-based QA with a primary focus on WordPress, Shopify, and/or BigCommerce websites.
• Proven experience testing WordPress sites built with ACF, Elementor/WPBakery, custom themes, and third-party plugins.
• Strong grasp of Shopify functionality, theme customization, and store backend processes.
• Hands-on experience with website QA audits, cross-browser/device compatibility checks, and responsive design validation.
• Experience in team leadership, task delegation, and QA delivery ownership.
• Familiarity with GoHighLevel CRM testing is a plus.
• Ability to work effectively on high-priority, quick turnaround projects.
• Excellent written and verbal communication skills.

Preferred Skills & Tools

• Experience with AI/visual testing tools like Percy, Applitools, or Testim.io.
• Knowledge of automation using Playwright, Katalon Studio, Cypress, or Selenium.
• Ability to write or maintain basic test automation scripts (JavaScript, Python, or Java).
• Experience with performance testing tools like JMeter or Lighthouse is a bonus.
• Familiarity with Git and CI/CD pipelines for integrated QA processes.

Role Purpose: Contributing to develop and optimizing industrial processes and improvement in current

processes to enhance performance and productivity of fabrication by using technical skills, best practices in

manufacturing etc.

SKILLS:

1. Analyzing and interpreting skills for data and situations

2. Creative thinking and problem-solving skills

3. Communications skills

KNOWLEDGE:

● 1. Should have proven work experience in process engineering considering in same

domain.

● 2. Should have excellent technical skills in to understand drawings and application.

● 3. Should have experience in welding process validation and implementation

● 4. Should familiar with health and safety regulations

● 5. Should have good analytical and interpersonal skill

● 6. Should have knowledge of Lean, Welding and other problem solving tools & technique

DETAILED JOB DESCRIPTION: (HIGHLIGHT CRITICAL ACTIVITIES)

1. Establish critical processes parameters and prepare reports for performance.

2. Manage and validate all process and establish corrective actions for any

non-conformance. 3. Analyze data and monitor implementation of all process and quality of

that process.

4. Monitor projects, identify risks and issues and prepare documents for same.

5. Develop welder competency and improve fabrication culture toward excellence.

6. Perform risk assessments on new developments.

7. Evaluate current processes or operating procedure and suggest recommendations if any. 8.

Analyze and troubleshoot process problems to make continuous and permanent improvements

9. Initiate improvement projects and completed on time and within budget.

                                       Job Description

Skills Required For Android Developer:-

Typical day-to-day duties and in-demand skill sets for mobile application developers include:

• Must have Knowledge of object-oriented programming languages such as Java, C and C++.
• Good knowledge of Android SDK, different versions of Android, and how to deal with different screen.
• Having Good knowledge of Android Studio.
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Solid understanding of the full mobile development life cycle.
• Work on bug fixing and improving application performance.
• Candidate should be self motivated.
• Self Confident and Enthusiastic.

Selection Process:-

1. Firstround of Interview – MCQ Written test (based on Syllabus & basic Aptitude) – 1 
2. Secondround of Interview – HR and Technical 
3. Thirdround of interview – Practical interview based on candidates interested 

Remuneration and terms:-

1. Company provides joining letter and agreement with terms here at time of joining of Candidate.
2. Incrementwill be given after one year of job 
3. Companyprovide 12 paid leaves per 
4. Working days –Monday to Saturday.
5. Timing– 

Monday-Friday : 9:30 AMto 6:30 PM, 45 minutes launch, 15Min Tea break

Saturday: 9:30 AMto 1:30 PM

Alternative Saturday Activity.

HR Manager

Bhoomi Vaghani

Beetonz Infotech

Website:- http://beetonz.com

Job Title: Jr. Purchase Engineer / Jr. Purchase Executive (Female Only)

Location: Gandhinagar

Employment Type: Full-Time

Salary: Starting ₹20,000 CTC per month

Experience: Fresher to 2 Years

Job Overview

We are looking for a female Jr. Purchase Engineer / Jr. Purchase Executive. The ideal candidate will be responsible for coordinating with the Purchase, Production, and Planning departments, ensuring smooth procurement operations, and maintaining accurate documentation and follow-ups with suppliers.

Key Responsibilities

• Coordinate between Purchase, Production, and Planning departments to ensure timely material procurement.
• Prepare and release Purchase Orders (POs) accurately and on time.
• Conduct regular follow-ups and calls with suppliers to track order status and delivery schedules.
• Maintain and update purchase records, documents, and supplier databases.
• Support vendor development and assist in identifying cost-saving opportunities.

Qualifications

• Preferred: Engineering Graduate (Mechanical / Electrical / Industrial, etc.) – Fresher or up to 2 years of experience.
• Alternate Qualification: B.Sc., BCA, or B.Com graduates with good communication skills and proficiency in English are also welcome to apply.

Skills Required

• Good computer proficiency, especially in MS Excel and email communication.
• Knowledge of SAP / ERP systems (optional).
• Strong communication and coordination skills.
• Good command of written and spoken English.
• Detail-oriented, organized, and able to multitask effectively.

Role & Responsibilities:

• Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
• Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
• Transform business and design needs into innovative products.
• Drive all projects to completion within deadlines.
• Perform thorough testing to find issues ahead of time.
• Engineering software needs more precise analysis & coding skillset 
• Enhance skillset by working with fortune 500 clients
• Interacting with internal team. 

Qualifications:

• B.E in computer science or related fields.
• Hand on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
• Self-Motivated, flexible & Innovative.

• Liaising between the IT department and the Executive branch.
• Acting as an information source and communicator between business branches.
• Crete Business Proposals and SOW.
• Understanding strategic business needs and plans for growth.
• Enhancing the quality of IT products and services.
• Analyzing the design of technical systems and business models.
• Utilizing IT data for business insights.
• Analyzing business needs.
• Sourcing and implementing new business technology.
• Finding technological solutions to business requirements.
• Producing reports on application development and implementation.

Greetings From Petpooja !!

It was a pleasure talking to you, as mentioned we are hiring for a UI UX Designer.

Please refer to the mentioned details regarding the company and the job description -

About us - Petpooja (About Us | Petpooja)

Petpooja is a comprehensive restaurant management platform to manage all aspects of your business. We take care of billing, inventory management, payments and other core aspects as well as integrations with online ordering, loyalty providers, delivery services and many other third-party services so that you have a seamless experience.

Roles and Responsibilities

• Plan and implement new designs
• Optimize existing user interface designs
• Test for intuitive and experience
• Communicate with clients to understand their business goals and objectives
• Develop technical and business requirements and always strive to deliver intuitive
• and user-centred solutions
• Combine creativity with an awareness of the design elements
• Create prototypes for new product ideas
• Test new ideas before implementing
• Conduct an ongoing user research
• Contributes to team effort by accomplishing related results as needed.
• Ability to discuss and explain design options
• Detail-oriented
• Critical thinker

Key Skills

• Adobe Photoshop, Adobe XD, Sketch, Invision Studio, Axure, Figma, Balasamiq

Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
• 2+ years of experience in design
• Proficient in visual design and wireframing tools