11+ Escalation management Jobs in Ahmedabad | Escalation management Job openings in Ahmedabad

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

Job Title : HR (People & Culture)

Experience : 5+ Years

Location : Surat / Ahmedabad (On-site)

Employment Type : Full-time

About the Role :

We’re seeking an experienced HR professional to lead People Operations — covering hiring, onboarding, performance, compliance, engagement, and culture. This is a hands-on role for someone who can build scalable HR processes in a fast-growing startup environment.

Mandatory Skills :

End-to-end recruitment, HR operations, compliance (POSH, PF, ESI, PT), performance management, and employee engagement.

Key Responsibilities :

• Manage end-to-end recruitment for tech and non-tech roles.
• Strengthen employer branding and referral programs.
• Design and manage onboarding, performance, and engagement processes.
• Oversee HR operations, compliance (POSH, PF, ESI, PT), and policies.
• Drive learning, development, and culture initiatives.

Requirements :

• 5+ years of HR experience in startups or product-based firms.
• Strong understanding of HR compliance and payroll.
• Proven experience in setting up HR systems and hiring processes.
• Excellent communication and stakeholder management skills.

Preferred :

• Experience hiring for tech roles and exposure to ESOPs.
• Prior work in health-tech or similar domains.

Success Metrics :

• Faster time-to-hire and high offer acceptance.
• Smooth onboarding and compliance adherence.
• High engagement and 90-day retention rates.

Job Description:

We are looking for a highly experienced Java Developer with expertise in Spring Boot and Microservices architecture. The ideal candidate will have 4+ years of experience in building scalable, high-performance applications.

Key Responsibilities:

• Develop and maintain Java-based applications using Spring Boot and Microservices.
• Create and implement RESTful APIs and integrate with third-party services.
• Design and build scalable, resilient microservices.
• Perform code reviews and optimize applications for performance and security.
• Deploy and manage applications on cloud platforms (AWS, Azure, or GCP).
• Implement CI/CD pipelines for continuous integration and deployment.
• Diagnose and resolve technical issues and production bugs.

Required Skills:

•  Java 8+ or 11+ (strong proficiency)
•  Spring Boot, Spring MVC, Spring Security
•  Microservices architecture and distributed systems
•  RESTful APIs and API gateways
•  SQL and NoSQL databases (PostgreSQL, MongoDB, etc.)
•  Cloud platforms (AWS, Azure, or GCP)
•  Containerization (Docker, Kubernetes)
•  CI/CD pipelines (Jenkins, GitLab CI)
•  Message brokers (Kafka, RabbitMQ)

Role: Animator

• Exp: 2-3 Years 
• CTC: up to 30K
• Location: Ahmedabad

Requirements:

● 2 years of animation experience in advertising or creative agency.

● Proficiency in animation software (e.g., Adobe After Effects, Maya).

● Strong portfolio showcasing diverse animation styles.

● Excellent communication and collaboration skills.

● Attention to detail and creativity.

If interested share your updated resume on 82008 31681

We are hiring for Sr. BDE role in our company, If you are interested or looking for better job opportunity then please find below company details and job description and revert accordingly to proceed further.

Post: Business Development Executive (International Calling) 

Educational Qualifications: Any Graduate or Post Graduate 

Job Responsibilities: 

• The successful candidate will be a proactive self- starter with creative and innovative thinking. 

• Highly effective communication, presentation, organization, coordination, and business generation skills. 

• Identify business prospects and contact in USA Markets to offer RCM, Website Development/SEO Services to the healthcare providers via calls, emails etc. 

• Should be dialing 60 Calls per day to make connections and generate prospects/leads. 

• Generating the leads through cold calling, bidding sites, using LinkedIn and other tools. 

• Prepare report data and take 360-degree approaches on calling data. 

• Follow up to the prospects on regular basis. 

• Schedule a meeting with Leads and coordinate with RCM Business head & Consultant. 

• Follow up to the prospects on regular basis. 

• Should have knowledge of email marketing and follow - up with the client’s response. 

• Follow up to the prospects on regular basis. 

• Creation of proposals, sending Proposals, order Processing and payment follow ups 

• Additional knowledge on Digital marketing, Social media, Branding and marketing will be an added advantage. 

• Achieving the monthly sales target / exceed the target. 

Job time : 6:30 PM to 3:30 AM IST (flexible as per US hours)

Working days : 5

Mode : On site

Looking forward to hear from you soon!

• Have been involved in the delivery of at least five Microsoft Dynamics CRM projects. 
• 3+ Years of custom development experience in Microsoft Dynamics CRM/365.
• Experience in Sales and Service modules.
• Experience in .NET, C#, ASP.NET & JavaScript programming. 
• Experience in building canvas app, model driven app and power automate flows is required.
• Proven experience in consulting on software products, business analysis & requirements gathering. 
• Proficiency in developing plug-in & workflow assemblies. 
• Understanding of SQL Server 2016. Able to customize CRM forms, views, workflows, business rules, charts, & dashboards. 
• Knowledge of CRM usage in Browsers, Outlook, Tablet & Mobile Applications. 

Key Areas of Responsibility

• Participate in project discovery/analysis, design, and deployment planning.
• Document business requirements and functional specifications using Microsoft’s Surestep methodology (GAP Fit analysis and Functional Requirements Documentation).
• Analyze client business processes and recommend ways to improve or re-engineer for optimum performance.
• Implement and deploy Dynamics 365 Business Central software (design, configure, train, support).
• Understand user and system requirements and identify specific enhancement customizations if necessary.
• Provide data migration and conversion services.
• Deliver application training in online and in a one-on-one environment.
• Provide basic technical support for project life cycle as well as complex support issues.
• Manage client expectations, the project team (internal and external) all while providing superior customer service.
• Work with application developers during design, development, and testing phases.
• Draft end user documentation.
• Assist in presales demos and related activities

Required Candidate Profile:

• Should have worked in multiple versions of Dynamics NAV and D365 Business Central for international clients.
• Should have completed at least 6-7 full life cycle implementation (Full Life Cycle = General Ledger, Accounts Receivable, Accounts Payable, Fixed Assets, Budget, Cash flow, SCM, Inventory, Decret Manufacturing).
• Background or strong career interest in finance or business analysis.
• Possess a strong, professional work ethic.
• Excels at team collaboration.
• Demonstrated problem-solving and decision-making skills.
• Strives to provide exceptional customer service and high client satisfaction.
• Strong verbal, written and organizational skills.
• Must be fluent in English – both verbal and written

1. Good in core php.Working Knowledge of at least one framework -
2. Codeigniter/ Laravel / Yii / Cake PHP
3.  Knowledge in MySQL,AJAX,Javascript, Jquery,HTML,
4.  CSS3.
5.  Ready to learn new technologies like angular js, node
6.  js, react js etc.    
7.  Good in English communication skill

Flexible to Learn new technologies!! 

SPRAT - Society for Promoting Rationality is a national award-winning NGO, committed to promoting rationality and scientific temper, inter-faith harmony, and fairness. In our immediate surroundings, we also work to promote adult literacy and the empowerment of under-served people. We are also building a 13kSY Campus to offer integrated, digitally powered social services, and a PG academy for public administration and advocacy at Matar, 35 km from Ahmedabad. 
Blending professionalism with compassion, we work with complete transparency, using contemporary HR and ICT. We are supported by the likes of Microsoft, Google, Autodesk etc. 

For more, check this: https://sprat.in/about-sprat/introduction-to-sprat/">https://sprat.in/about-sprat/introduction-to-sprat/ 

RESPONSIBILITIES: Some of the Primary and Secondary. 

Primary: 

• Totality of architectural work including design and drafting [from PSE to working drawings], 3D virtual/physical modelling. 
• Drawings and model simplification, Site Supervision, liaising between contractors, Structural Engineer, Consulting Architect and MEP Consultant. 
• Design and monitoring of Flooring, Plumbing, Electrical and Data Cabling, Railings, Doors and Windows, Furniture Designing and Interior Design 
• Landscaping, Environmental Harnessing and waste recycling, Superstructure, and Site grooming. 

Secondary: 

• Research, documentation, organization, procedure digitization, Writing and Social Media promotion, Incubation especially for rural innovation. 
• General management of the office and guiding the Architectural Interns. 
• HRM, Site Promotion, Graphics, Cost Estimation, Budgeting and Pricing. 
• Science Promotion, Event Management 

REQUIREMENTS: 

Knowledge and Education: 

• Brilliant B. Archs from respectable colleges or possessing good CGPA and above average in written English, MS Office and GK. 
• Proficient at AutoCAD and SketchUp / Revit / Lumion and MS Office. 

Experience: 

• Work Experience of at least one year, post Education, leading a small team, in a professionally managed firm with Site monitoring and multi-tasking. 

Miscellaneous: 

• Must have left-secular and scientific temper. 

• Highly organized, very systematic, methodical, possessing robust common sense and self-respect. 
• Must bring a powered, loaded Laptop. 
• Should join very soon. 

BENEFITS: 

• Compensation: Rs 2 - 3.5 Lakh PA depending upon relevance and length of experience. 
• Subsidized accommodation and food may be considered  
• Possibility of employment for the spouse exists. 
  
  

Digital Projection of the Site: https://www.youtube.com/watch?v=gbKxjqhZY10">https://www.youtube.com/watch?v=gbKxjqhZY10 

Of this, Phase I, is due for inauguration in December, 2022. 

If you are exceptionally good at English, General Knowledge, Multi-Tasking, Creative Engineering, Popular Science, Nature Appreciation and People Management, you may expect hiring preference and much faster growth. 

Java Developer JD -Tata Business Hub

Rules & Responsibilities:

• Design, implement and maintain all AWS infrastructure and services within a managed service environment
• Should be able to work on 24 X 7 shifts for support of infrastructure.
• Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security
• Manage the production deployment and deployment automation
• Implement process and quality improvements through task automation
• Institute infrastructure as code, security automation and automation or routine maintenance tasks
• Experience with containerization and orchestration tools like docker, Kubernetes
• Build, Deploy and Manage Kubernetes clusters thru automation
• Create and deliver knowledge sharing presentations and documentation for support teams
• Learning on the job and explore new technologies with little supervision
• Work effectively with onsite/offshore teams

Qualifications:

• Must have Bachelor's degree in Computer Science or related field and 4+ years of experience in IT
• Experience in designing, implementing, and maintaining all AWS infrastructure and services
• Design and implement availability, scalability, and performance plans for the AWS managed service environment
• Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability, and security
• Hands-on technical expertise in Security Architecture, automation, integration, and deployment
• Familiarity with compliance & security standards across the enterprise IT landscape
• Extensive experience with Kubernetes and AWS(IAM, Route53, SSM, S3, EFS, EBS, ELB, Lambda, CloudWatch, CloudTrail, SQS, SNS, RDS, Cloud Formation, DynamoDB)
• Solid understanding of AWS IAM Roles and Policies
• Solid Linux experience with a focus on web (Apache Tomcat/Nginx)
• Experience with automation/configuration management using Terraform\Chef\Ansible or similar.
• Understanding of protocols/technologies like Microservices, HTTP/HTTPS, SSL/TLS, LDAP, JDBC, SQL, HTML
• Experience in managing and working with the offshore teams
• Familiarity with CI/CD systems such as Jenkins, GitLab CI
• Scripting experience (Python, Bash, etc.)
• AWS, Kubernetes Certification is preferred
• Ability to work with and influence Engineering teams