11+ Escalation management Jobs in Ahmedabad | Escalation management Job openings in Ahmedabad

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

Technology / Frame work: Angular, Ionic

Roles:

• Design frontend architecture.
• Provide solution for business needs.
• 9+ years of experience in modern Javascript frameworks (Angular JS, Knockout, React) and other front end technologies (HTML5, CSS 3, Bootstrap)
• Caching techniques such as Service workers to improve the front end performance.
• Experience in unit testing automation frameworks such as Karma, Jasmine, Protractor.
• Experience in optimization of UI for mobile & tablet devices for infinite & smooth scrolling.
• Experience in Service side rendering technologies such as Angular 10. 0, typescript, React JS.
• Experience in setting up DevOps & Continuous Delivery pipeline for front end technologies using a standard platform such as Jenkins, Puppet , Team City or IBM Urban Build.
• Code quality measurement using automated tools as well as manual code reviews for Javascript technologies
  
  

Desired/Preferred Qualifications :

• Bachelor's degree or equivalent experience
• Strong problem solving and conceptual thinking abilities
• Desire to work in a collaborative, fast-paced, start-up like environment.
• Experience leveraging node.js frameworks such as Express.
• Experience with distributed source control management, i.e. Git

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to the back-end
• Collaborate with other team members and stakeholders

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
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About the job

o  Candidate will be in leading role to thoroughly understand client requirements and expedite functional and technical design for the overall planning solution; lead team of experienced and novice to deliver solutions meeting client expectations. 

o  Candidate must be well versed with Feedstock ranking (Indifference), Rolling Plans, Back-casting, configuration selection and plant debottlenecking studies, update of multi-period, multi-plant linear programming models. 

o  Candidate should have worked in Refinery and Petrochemical companies (in Production Planning, Technical Services division) and /or delivered Planning solution to Oil and Gas clients in consulting assignments. 

o  Candidate should have knowledge of refinery / petrochemicals plant configurations, their economics, blending operations, yield accounting, crude blending, product distribution, crude arrival sequencing.

Task:

• Need to run our software products in different international environments (on premise and cloud providers)
• Support the developers while debugging issues
• Analyse and monitor software during runtime to find bugs, performance issues and plan growth of the system
• Integrate new technologies to support our products while growing in the market
• Develop Continuous Integration and Continuous Deployment Pipelines
• Maintain our on premise hosted servers and applications, like operating system upgrades, software upgrades, introducing new database versions etc.
• Automation of task to reduce amount of human errors and parallelize work

We wish:

• Basic OS knowledge (Debian, CentOS, Suse Enterprise Linux)
• Webserver administration and optimization (Apache, Traefik)
• Database administration and optimization (Mysql/MariaDB, Oracle, Elasticsearch)
• jvm administration and optimization application server administration and optimization (Servicemix, Karaf, Glassfish, Springboot)
• Scripting experience (Perl, Python, PHP, Java)
• Monitoring experience (Icinga/Nagios, Appdynamics, Prometheus, Grafana)
• Knowledge container management (Docker/ContainerD, DC/OS, Kubernetes)
• Experience with automatic deployment processes (Ansible, Gitlab-CI, Helm)
• Define and optimize processes for system maintenance, continuous integration, and continuous delivery
• Excellent communication skill & proficiency in English is necessary
• Leadership skill with team motivational approach
• Good Team player

We Offer:

• Freedom to realise your own ideas & individual career & development opportunity.
• A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at work place with flexibilities.
• Professional challenges and career development opportunities.

Your Contact for this position is Janki Raval .

Would you like to become part of this highly innovative, dynamic, and exciting world?

We look forward to your expressive Resume.

• Bachelor’s Degree in Computer Science or related field
• 3-5 years’ web development experience required
•  Experience on React js , Angular js and Vue js.
• Proficiency with AngularJS an asset
• Strong knowledge of web development tools and programming languages

Dear Candidate

Greetings from App Ideas Infotech Pvt Ltd

App Ideas Infotech Pvt Ltd looking for a Ionic Developer. The App Ideas is the leading Web & Mobile App Development Company that can help your business grow with innovative and engaging solutions. We build cutting-edge digital solutions with the quick-engaging user interface and user experience. Over the years we have established ourselves as the leading service provider for mobile app development, web development, Web and graphic design, e-commerce development, IOT development and games development.

Min. Experience:- Fresher to 6 months

Job Location: A’bad (Nikol-Naroda)

Bond:- 1 Year

Salary :- 10k to 20k (Depends on Skills and experience)

Education Qualification:- BCA, MCA, MSCIT, BSCIT, BE(IT), ME(IT), Diploma in IT and others.

Job Description:

• Design and build applications for the iOS and Android platform using Hybrid Technologies
• Develop responsive web application UIs using HTML5, CSS, and JavaScript.
• Ensure the performance, quality, and responsiveness of applications
• dentify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• A knack for benchmarking and optimization
• Proficient understanding of code versioning tools such as GIT or SVN
• Familiarity with continuous integration
• Design and develop scalable web applications using open source technologies
• Collaborate with a team to define, design, and ship new features
• Develop a hybrid application with IONIC 2, Cordova
• Develop responsive web application UIs using HTML5, CSS, and JavaScript.
• Work with UX Designers, Mobile Architects other Developers to implement full stack web and mobile solutions
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Benefits:

• Only 5 days working
• Flexible job timing
• Company Provide necessary training
• Great Career enhancement opportunity
• Excellent learning opportunities
• Paid Leaves, festival leaves

If you do not find suitable profile, you may kindly share this information to your friends who are looking for change/good opportunity.

With Regards,

Trusha Kachhadiya

HR Executive

App Ideas Infotech Pvt Ltd

Web: http://www.theappideas.com/">www.http://www.theappideas.com/">theappideas.com

Job Description:-

• IT/Web/SEO/Software service sales experience in International Market, Ability to generate lead by own, send proposals, well versed communication with International Clients. Capable to gather inquiry through LinkedIn.
• Achieve their target at any cost.
• Required Candidate profile Must have Knowledge in Web development and Digital Marketing services and software sales. Generating business from new accounts and existing accounts.
• Excellent communication skills.
• Confident, presentable & smart candidates.