11+ Escalation management Jobs in Ahmedabad | Escalation management Job openings in Ahmedabad

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

As a C++ developer working in front office electronic trading, your role involves developing and maintaining software solutions for trading systems used in financial markets. Here are some key aspects of your responsibilities:

C++ Programming: Mastery of the C++ programming language is essential, as most trading systems are built using C++ due to its performance and efficiency.

Electronic Trading Systems: You'll work with electronic trading systems that execute trades automatically based on predefined algorithms or user instructions. Understanding order execution, order management, and market data processing is crucial.

Multithreading: Multithreading is vital in electronic trading systems to handle concurrent tasks efficiently. You'll need to design, implement, and debug multithreaded applications to ensure optimal performance and reliability.

Low-Latency Systems: Electronic trading often requires low-latency systems to execute trades swiftly. You'll optimize code and algorithms to minimize latency and ensure timely order execution.

Algorithmic Trading: Knowledge of algorithmic trading strategies and implementing them in software is advantageous. This includes understanding mathematical models, statistical analysis, and risk management.

Networking: Understanding network protocols and communication is necessary for connecting trading systems to exchanges, brokers, and other financial institutions. This involves working with TCP/IP, UDP, and messaging protocols like FIX (Financial Information Exchange).

Risk Management: You'll implement risk controls and safeguards in trading systems to prevent erroneous trades or mitigate risks associated with market volatility.

Testing and Debugging: Thorough testing and debugging are crucial to ensure the reliability and stability of trading systems. You'll write automated tests, perform manual testing, and debug issues to maintain system integrity.

Performance Optimization: Continuously optimizing the performance of trading systems is essential to handle increasing trading volumes and maintain competitiveness. This involves profiling code, identifying bottlenecks, and applying optimizations.

Regulatory Compliance: Adhering to regulatory requirements and standards in the financial industry is critical. You'll ensure that trading systems comply with regulations such as MiFID II, Dodd-Frank, and others applicable to electronic trading.

Collaboration: Working closely with traders, quants, risk managers, and other stakeholders to understand requirements and implement solutions that meet business needs.

Documentation: Maintaining clear and comprehensive documentation for code, algorithms, and system architecture is important for knowledge sharing and compliance purposes.

Overall, being a C++ developer in front office electronic trading requires a strong technical foundation, attention to detail, and the ability to work effectively in a fast-paced and demanding environment.

Roles and Responsibilities

Familiarizing yourself with all products and services offered by our company.

Generate & identify new sales leads, pitch to prospects about the services we offer. Write proposals for prospective clients.

Arrange post-sale support to clients.

Maintaining meaningful relationships with existing clients to ensure that they are retained.

Negotiating with clients to secure the most attractive prices.

Study client's existing technology/systems and consult them on the most appropriate process, to ensure seamless integration of our solution

Provide strategic inputs for the business based on interactions with clients.

Maintain daily sales report and report to the Manager.

Manage and execute marketing campaign plans

Requirements

Degree in marketing, business administration, or similar.

2-5 years of experience in Strategy, Lead Generation, Consulting and Business Development for, IT Software services industry

Experience in generating leads, handling inbound leads, strong follow-up skills, business understanding, ability to answer client queries e.g. technical, business etc.

Excellent interpersonal, verbal and written communication skills are required.

Must be familiar with LinkedIn, Google search and other sales tool

Well versed in delivering product/solution demos and sales presentations

Roles and Responsibilities of a Customer Support Executive (BPO/KPO):

 To escalate the queries of the customer via Chats and Calls. Resolve the Customer issue for

International Customer

 To provide the best resolution to the customers. Maintain the better relationship with the

customers.

 Meet the customers’ requirements and provide them satisfaction with the best resolution of

their queries

Key Skills:

 The candidates with excellent spoken English, good communication skills.

Role: Sr. Copy Writer

Exp: 3+ Years

Salary: up to 50K

Key responsibility areas of a Sr. Copywriter:

1. Develop content ideas and strategies for assigned brands

2. Ensure the smooth execution of content strategies

3. Create high-quality and engaging copies for digital platforms

4. Ensure the content aligns with the brand voice and messaging strategy

5. Develop and implement effective copywriting strategies to meet client objectives and campaign goals

6. Coordinate internally and externally for project completion

7. Conduct research and gather information for existing and new projects

8. Develop content guidelines for all assigned brands

9. Set processes for smooth workflow and adherence to existing structures

10.Responsibly and effectively handle client questions for allocated brands

11.Stay updated on industry trends and incorporate best practices

12.Effectively manage multiple projects and deadlines simultaneously

• Contribute to front-end development of web applications
• Handle production incidents
• Working closely with stakeholders to ensure a smooth user experience
• Build reusable components and front-end libraries for future use
• Translate designs and wireframes into high-quality code

Job Requirements:

• 2+ years experience in front-end web development is required
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Extensive experience in working with HTML5, CSS, Bootstrap and JavaScript
• Thorough understanding of React.js and its core principles
• Familiarity with newer specifications of EcmaScript
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• Ability to understand business requirements and translate them into technical requirements 
• Familiarity with code versioning tools (such as Git, SVN, etc)
• Experience in developing an application with cross-browser compatibility in IE, Firefox, Safari, Chrome, including tablets, phone, etc 

- B.E/M.C. A Or B.C.A Degree in Computer Science, Engineering, MIS, Or Similar Relevant Field

- Strong Knowledge of Android SDK, Different Versions of Android, And How to Deal with Different Screen Sizes

- Familiarity with RESTful APIs To Connect Android Applications to Back-End Services

- Strong Knowledge of Android UI Design Principles, Patterns, And Best Practices

- Experience With Offline Storage, Threading, And Performance Tuning

- Ability to Design Applications Around Natural User Interfaces, Such As “Touch”

 - Familiarity with The Use of Additional Sensors, Such as Gyroscopes and Accelerometers

 - Knowledge of The Open-Source Android Ecosystem and The Libraries Available for Common Tasks

- Ability to Understand Business Requirements and Translate Them into Technical Requirements

- Familiarity with Cloud Message APIs And Push Notifications

- A Knack for Benchmarking and Optimization

- Understanding of Google’s Android Design Principles and Interface Guidelines

- Proficient Understanding of Code Versioning Tools, Such as Git

- Familiarity with Continuous Integration - Good Knowledge of Kotlin.

- At Least Publish 3-4 Application in the Play Store

 - Knowledge of Cross-Platform And iOS Development Will Be an Advantage.
-  Knowledge of health care and e-commerce domain will be good.