11+ Escalation management Jobs in Ahmedabad | Escalation management Job openings in Ahmedabad

We are hiring a Client Account Manager to build strong client relationships and ensure smooth delivery of E2M’s services. You will be the primary contact for our agency partners—helping them see value, resolving challenges, and supporting long-term retention and growth.

Key Responsibilities

• Serve as the main point of contact for assigned clients
• Ensure clients receive maximum value from E2M services
• Deliver an excellent client experience and manage escalations
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery
• Gather feedback and represent client needs internally
• Drive renewals, retention, and account growth
• Track account health, budgets, timelines, and profitability
• Build trusted relationships and provide strategic guidance
• Identify risks early and implement solutions
• Collaborate across teams for a seamless client journey

Requirements

• 3–5 years of experience in a digital, creative, or web agency
• Experience managing or delivering web/digital projects
• Strong understanding of web technologies and digital marketing (no coding required)
• Ability to handle multiple accounts and priorities
• Clear and professional communication skills
• Proven record in client retention, growth, and profitability
• Strong relationship-building and stakeholder management skills
• Familiarity with tools like ClickUp, Basecamp, or similar (preferred)
• Ability to work independently and collaboratively
• Experience working with Sales/Pre-sales/Account teams
• Strong presentation skills and attention to detail
• Experience working with North American clients and time zones

Position: Video Editor

Experince: 2+ Years

Location: Ahmedabad / Remote

About the Role

We're looking for a creative Sports Video Editor to create engaging athlete highlight reels, sports promos, and social media content. If you enjoy storytelling through video and have a passion for sports, we'd love to hear from you.

What You'll Do

• Edit sports highlights, athlete profiles, and promotional videos.
• Create engaging content for YouTube, Instagram Reels, and Shorts.
• Add motion graphics, player names, statistics, and branding.
• Perform basic color correction and audio editing.
• Collaborate with the creative team to deliver high-quality videos on time.

What We're Looking For

• 1–3 years of experience in video editing.
• Strong hands-on experience with Adobe Premiere Pro.
• Working knowledge of Adobe After Effects for motion graphics.
• Good understanding of video storytelling, transitions, pacing, and sound.
• Experience creating content for social media platforms is a plus.
• Passion for sports is highly preferred.

Good to Have

• Experience editing sports or event videos.
• Knowledge of Adobe Photoshop or DaVinci Resolve.
• Familiarity with AI-powered video editing tools.

Position: sales Manager (Building material- Tiles, Gypsum, Stone, Pipes, Ceramic etc)

Experience: At least 3 years’ experience in Building Material like Bison Panel, fiber cement board, gypsum board, sandwich panels, boards, Tile adhesive, Putty, Block fix, Marble, Granite, Stone, Pipes, Ceramic etc

Salary: negotiable

Location: Baroda, Ahmadabad, Mumbai

Industry: Building material. manufacturing

JOB SUMMARY

As a Sales Manager, your role will involve traveling to various locations to promote and sell products to targeted

customers and existing clients. This position requires actively engaging with potential clients, maximizing sales

opportunities, and fostering strong customer relationships.

Job Duties :

• Focus on selling products and services to potential customers in a designated region.
• Travel to find new construction sites and meet site engineer, contractors and consultants, architects, dealers, builders and distributors.
• Contact clients and prospects to understand their needs and present products.
• Conduct price negotiations to reach favorable agreements for both parties.
• Stay informed about industry trends, including product prices and demand.
• Set and achieve sales targets to contribute to business growth.
• Generate business leads and maintain statistical data for reporting purposes.
• Daily sales reports to reporting head.

mail updated resume with current salary-

email: jobs [at] glansolutions[dot]com

satish: 88 O2 74 97 43

Position: Consultant (Sales) – International Education & Immigration

We are seeking a motivated and client-focused Consultant (Sales) to guide individuals interested in studying or migrating abroad. This role blends advisory expertise with sales accountability, ensuring clients receive accurate guidance while meeting enrollment and revenue goals.

Key Responsibilities:

• Evaluate client profiles including education, work experience, finances, and long-term objectives
• Advise on suitable study destinations, institutions, programs, visa categories, and migration pathways
• Present tailored solutions aligned with eligibility and career goals
• Convert inquiries into confirmed enrollments through structured follow-ups
• Explain admission criteria, visa requirements, documentation, timelines, and fees clearly
• Assist with application preparation, document checks, submissions, and acceptance stages
• Coordinate with admissions, compliance, and visa teams for smooth case processing
• Maintain detailed and accurate records in CRM systems
• Achieve monthly and quarterly sales and enrollment targets
• Stay updated on global education trends, policy changes, and intake cycles

Requirements:

• Bachelor’s degree in Business, Education, or related field
• Experience in counseling, immigration, or sales preferred
• Strong communication, negotiation, and interpersonal skills
• Detail-oriented, ethical, and target-driven
• Proficient in MS Office and CRM tools

Key Responsibilities : 

Design and Development : Develop robust and scalable robotic applications 

using ROS2. Implement software for various robotic systems, ensuring high 

performance and reliability. 

Hand-on with developing ROS2 nodes, Services/Clients, Publishers/Subscriber. 

Lead and develop path/motion planning algorithms that include route planning, 

trajectory optimization, decision making, and open space planning. Good 

understandings of Robot dynamics, kinematics and modeling. 

System Integration : Integrate sensors, actuators, and other hardware 

components with robotic systems. Ensure seamless communication between 

hardware and software layers. Experienced on integration with perception 

sensors such as IMU, GPS, Stereo Cameras, Lidar, Radar, and various other 

sensors. 

URDF Modeling : Create and maintain accurate URDF models for robotic 

systems. Ensure models accurately represent the physical configuration and 

kinematics of the robots. 

Algorithm Implementation : Implement and optimize algorithms for perception, 

localization, mapping, navigation, and control. 

Job Functions / Responsibilities:              

• Collaborate with product managers, designers, and other developers to define and implement new features for our iOS mobile applications.
• Write clean, maintainable, and efficient code using React Native and JavaScript, ensuring the best possible performance and user experience.
• Troubleshoot and debug issues in the application to maintain its stability and reliability.
• Optimize mobile applications for performance and responsiveness.
• Stay updated with the latest industry trends and technologies to improve the mobile application continuously.
• Participate in code reviews to maintain code quality and provide constructive feedback to team members.
• Work closely with QA teams to ensure rigorous testing of the application.
• Provide technical guidance and mentorship to junior developers when necessary.

Skills:

·        4-6 years of professional experience in mobile application development.

·        Strong proficiency in React Native and JavaScript.

·        Extensive experience with iOS development, including Swift and Objective-C.

·        Knowledge of native iOS libraries and frameworks. Experience with third-party libraries and APIs.

·        Familiarity with RESTful APIs and integration.

·        Solid understanding of mobile app design principles and user interface guidelines.

·        You can work independently on solving complex problems and troubleshooting cryptic

bugs

·        Fluent in both spoken and written English

·        You're a team player and pragmatic programmer.

·        Proven ability to work in a fast-paced, collaborative environment.

·        Strong attention to detail and a commitment to delivering high-quality code.

·        Knowledge of Redux or similar state management libraries.

·        You're an avid clean coder, and refactoring is part of your normal workflow. 

-Designing, developing, and maintaining both the front-end and back-end of web applications.

-Integrating Payment Gateway, POS & Loyalty systems (such as Freedom Pay, Card Connect, Auth.net, Square, Oracle, Olo, NCR, Clover, Deliverer, etc. if applicable).

-Having experience with Svelte and Azure Cosmos DB is a plus.

-Using .NET Core/MVC, MSSQL, Angular 8+, and Web API.

-Designing, building, and maintaining efficient and reusable C# code using design patterns.

-Building and consuming J SON-based ASP.NET Web API services.

-Executing patches and proactive remediation for Legacy Applications, including designing, developing, and testing web applications with .NET, HTML, CSS, and other technologies.

-May lead the work of others and provide ideas to enhance software applications.

-Applying software design and development principles such as SOLID, Domain-Driven Design, and Object-Oriented Development.

-Familiarity with ORM frameworks, particularly the Entity Framework.

-Participating in architectural meetings and analyzing technical requirements for .NET applications.

-Managing source code with Git, including Git Flow Workflow.

-Implementing enterprise application patterns.

-Paying attention to details and having excellent organizational skills.

-Possessing excellent communication and teamwork skills.

 Fresher Most Welcome (Education Background – Marketing only)

 Must have Good Knowledge with Marketing

 Must have Knowledge with Product Sales

 Experience with Product Sales or Marketing (Plus Point)

Job Description

Role:                    : .NET Full Stack Developer

Designation      : Software Engineer / Sr. Software Engineer

Location:            : Ahmedabad

About the Team

An established IT Product & Engineering team following agile development principles, automated deployments, multiple staging environments. You will be joining experienced team of senior developers, UX/UI designers, DevOps, QA, product & project managers. Using various technologies and applications fully hosted on cloud.

Experience

• 6 to 12 years of experience in .Net technologies
• At least 2 years of hands-on experience designing & developing medium to large scale applications with Front-End JavaScript Frameworks, preferably Angular
• Well versed with advanced programming concepts of both front-end and back-end technologies

Responsibilities

• As a Software Engineer Professional, you will be responsible for the development, implementation, and maintenance of applications, using C#, .Net Core, NodeJS, Angular and ElectronJS, SQL, NoSQL and various other technologies.
• Develop high quality and reliable code with unit test cases, meeting given specifications.
• Develop front-end user interfaces using Angular.
• Implement back-end services and APIs using C# and .Net, .NET Core.
• Optimize application performance and ensure scalability.
• Collaborate with engineering, product team and UI/UX to deliver best products.
• Follow outlined standards of quality related to code and systems.
• Have a strong customer focus.

Essential Skills – Abilities

• Proven experience as a Full Stack Developer or similar role
• Strong Experience in C#, MVC and WEB API, Database Design and SQL queries using SQL server
• Experience in Angular
• Good Experience in .Net Core
• Ability to self-learn and deliver with minimal help / supervision
• Must have excellent communication & presentation skills.
• Good analytical and problem-solving skills

Value Add:

• Prior eCommerce industry domain experience
• Micro Front End Architecture
• NgRx for State Management
• NodeJs, Electron JS, PostgreSQL, Mongodb, Elasticsearch, Kafka, Redis, AngularJs (nice to have)
• Experience in Docker, Kubernetes
• Experience with working on highly scalable applications running as microservices on AWS / Azure.

Perks

•  Work-life balance & Flexible working hours. 5 days a week.
•  Every minute you work is paid.
•  Hybrid working facilities.
•  Mediclaim Insurance & Accidental death Insurance coverage
•  Employee referral bonus scheme.
•  28 days holidays (up to 35 depending on years of service). No Sandwich leave policy.
•  Enjoyable atmosphere, fast-Paced, fun, and creative space.
•  Canteen full of fruits & beverages
•  Learning & Development Opportunities

Technical Skills: (must have)

• Excellent Angular 5+, NodeJS, Typescript programming skills

• Strong HTML/HTML5/JavaScript skills
• Sound understanding of MVC, MVVM, JSON, and data binding

• Hands-on experience with implementing Angular best practices (e.g. project structure, module organisation, naming convention, etc.)

• Hands-on experience with Web APIs (e.g. HTTP protocols, AJAX and REST)

• Hands-on experience of using browser events and various data types like arrays and objects, JSON, forms, closures and modules, including the use of debugging tools

• Hands-on with CSS3 and sound understanding of cross browser inconsistencies and responsive frameworks

• Experience in integrating with third party JavaScript libraries and frameworks like jQuery

• Experience with Templating

Additional Skills: (nice to have)

• Knowledge of standard authentication systems such as OAuth2, JWT and SSO

• Knowledge of WebSockets is an added advantage
• Experience with version controlling tools e.g. Git
• Experience with developing browser extensions

PRINCIPAL ACCOUNTABILITIES
Key accountability of Sr.FED will be to plan, develop, maintain and optimise codebase for web app and browser extensions of MyLOFT.

• Planning and Development
• Design Planning of the functional App in coordination with software development team
• Develop and Deliver front-end applications and browser extensions
• Develop and Integrate custom modules and components with functional app
• Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
• Integrate existing template or pure HTML in angular
• Work closely with HTML developer and UI designer to deliver pixel perfect dynamic Frontend UI

• Work closely with back-end team to build and integrate REST API
• Integration with external web services e.g. Google APIs
• Testing and Maintenance
• Follow best practices for testing and maintenance to ensure that codebase is executable, readable and easy to maintain

• Ensure that security and versioning of the codebase is maintained
• Write and maintain technical documentation for ready reference
• Post Launch Optimisation
• Periodically participate in code review and refactoring to improve app performance
• Participate in user feedback sessions to identify and understand user requirements
• Beta/Marketability Tests (for POCs)
• Coordinate with development team to evaluate technical feasibility of new requirements
• Build prototypes/POCs
• Actively participate in relevant technical forums
• Participate in training and knowledge sharing initiatives

The ideal candidate will efficiently and quickly write PHP in a timely and scalable way in order to improve the code-base of the company's products in meaningful ways. This candidate will be able to test the code and make adjustments where necessary. They should also have experience in contributing to the whole software design lifecycle.

Experience: 4-5 Years

• Custom PhP website Development

• Proficiency in Laravel and / or Codeigniter

• Through knowledge of MVC structure

• Angularjs, React JS, Node JS, Vue Js (Mastery in any one)

• JS, AJAX, HTML, CSS

Skills Required

• Have thorough knowledge of PHP, JavaScript, AJAX, jQuery, HTML5, CSS3, Bootstrap
• Possess the ability in Angular js, React js
• Top-notch programming skills, ability to produce quality code that is maintainable, efficient, reliable and secure.
• Development of APIs as required. Rest or Soap API integration.
• Strong knowledge of MVC is required
• Must Know Framework like Laravel, CodeIgniter, Cake Php, Yii
• Have experience in MySQL, MariaDB databases.
• Distributed version control and regular deployments.
• Have Good Communication skills.

Responsibilities

• Write clean, well-designed code
• Troubleshoot and test core product software to ensure strong optimization
• Contribute to all phases of the development life cycle

Qualifications

• Experience of 4-5 years in Wordpress development and Application Development
• Strong knowledge of relational databases, tools and PHP skills

Employment type: Full-time

Location: Ahmedabad

Salary: as per company standards