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Hiring Services Sales-Manager For IT Infra # IT MNC Company
Location : Gurugram/Chennai (work from office)
Experience : 7 - 12 Years.
Notice Period: Immediate /15 days/30 days.
Job Description
Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.
Key Job Functions
- Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue
- Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.
- Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer
- Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.
- Generate New business & Acquire New Logos through existing contacts, connects & sources
- Building and maintaining strong, long-lasting customer relationships with the customers.
- Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.
- Negotiate business contracts and agreements to maximize profit.
- Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM’s/partners to ensure the customer needs met and to improve the over-all customer experience.
- Ability to understand the customer needs and their business requirement
- Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
- Timely response to all Request for proposals & Information request
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)
- Prepare & present reports on account and opportunity status.
- Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.
- Assist delivery team with high severity requests or issue escalations as needed.
Required Skills & experience.
- BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management
- Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.
- Minimum 3-4 years of IT Infrastructure Services Sales experience.
- Very good understanding of IT landscape (Server, Storage, Networking & Security).
- Fair understanding on Service delivery methodologies and frameworks
- Fair understanding of tools & services automation technologies.
- Knowledge of strategic, conceptual, consultative selling
- Flexibility and adaptability with Pro-active approach to customer engagement.
- Experience of engaging with business and IT functions in customer organizations.
- Experience in responding to large Services RFP’s.
- Solid experience with using CRM software and MS Office (particularly MS Excel)
- Understanding of opportunity management lifecycle.
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Responsibilities: |
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· Supports the security of next generation endpoint technology (Windows and Mac). |
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· Assists with coordination and implementation of efforts with various IT teams to ensure solutions are fully tested and deployed enterprise wide. |
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· Designs, builds, tests, secures, and documents endpoint security standards. |
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· Participates on project teams as a resource representing Endpoint Engineering. |
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· Manage an Engineering Team and provide support for users with more advanced security software issues with the highest service quality and customer satisfaction. |
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· Ensures OS, security, and application lifecycle updates are consistently deployed on defined schedule. |
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· Leverages/Consolidate SCCM Intune, and other data sources to build executive reports to measure compliance and provide dashboard and metrics to leadership. |
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· Analyse security product issues and create workarounds along with self-healing automation for silent remediations. |
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· Works closely with the Security Operations team to improve workflow and tool usage workflow for enhanced monitoring and response capabilities. |
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· Evaluates risk, address security issues, facilitate and execute remediation activities across the organization. |
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· Patriate in security assessment and validation of new technologies and major security changes. |
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· Review security configurations and compliance on all endpoints technologies as well as assists with audits. |
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· On-call for endpoint security incidents response and operational functions including triage, escalation, post-mortem, and remediation. |
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· Uses data and operational metrics to analyse project and task results. Creates reports and charts to track progress and measures trends in the environment. Leverages data and reporting tools to make data-driven decisions about projects and tasks. |
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· Engages with other IT support teams including Network Engineering, Enterprise Infrastructure, Service Desk, IT Security, and Technical Services to ensure a consistent approach for organizational support across the Enterprise. |
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· Frontend new product POC and work closely with various stake holder including OEM. |
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· Performs other duties and projects as assigned. |
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Requirements: |
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· Strong analytical, troubleshooting, and problem-solving skills. |
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· Strong technical understanding of Endpoint Security in End User Computing. |
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· Effective organizational and time management skills. |
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· Effective team management skills. |
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· Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with the international regulations and laws as they pertain to this position (Endpoint Security). |
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· Strong understanding of past, current, and emerging malware and security exploits. |
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· Minimum of fifteen (15) + years of comprehensive IT experience working with multiple operating systems, such as Windows desktop and server, Mac, Linux, etc. |
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· Minimum of five (5) + years of with Cisco AMP or equivalent EDR/EPP/MDR/XDR tools. |
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· Minimum of five (5) + years of with PMC or equivalent Endpoint Privilege Management tools. |
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· Knowledge in Zero Trust Security framework. |
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· Expert knowledge EPP, EDR, XDR, MDR, Privilege Management Active Directory, including Group Policy, DNS and organization unit design best practices. |
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· Knowledge of SCCM, Azure Active Directory, and Intune. |
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· Deep understanding of the Windows registry, Windows and macOS permissions, macOS preferences, and drivers and software required to build baseline images. |
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· Knowledge of Mobile device management using Intune, JAMF. |
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· Report writing expertise using Database Tools. |
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· Advanced skills in creating SOP, SOW and Presentation decks using Microsoft Office applications including but not limited to Visio, Word, Excel, PowerPoint, and Outlook. |
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· Exceptional verbal, written and interpersonal communication skills. |
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· Ability to troubleshoot complex LAN/WAN issues related to connectivity, security, and physical location. |
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· Ability to deliver stable and high-quality working solutions under deadlines in a fast-paced and dynamic environment. |
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· Ability to make decisions that have significant impact on the enterprise. |
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· Ability to manage ambiguity, operate effectively when things are not certain, or the way forward is not clear. |
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· Ability to provide consultation and expert advice to management. |
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· Ability to discuss emerging technologies such as cloud endpoint management. |
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· Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed. |
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· Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations. |
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· Knowledge in securing/supporting/administering a virtual desktop environment running on VMware vSphere and Azure Virtual Desktop. |
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· Experience creating deployment test plans, test cases, managing deployment groups, and soliciting feedback from pilot users. General understanding of software development, agile, CI/CD required. |
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· Bachelor’s Degree in engineering or Cyber security preferred and a minimum of five (5) + years’ experience with security engineering. |
Job Description:
• Responsible for the Strategy, Roadmap, Architecture, Design, Engineering and Lifecycle Delivery of our End User Devices, ensuring they are current and meet the needs of the business. These technologies include physical devices, Operating Systems, Device Software, printing and mobility services
• SCCM, (Windows 10, MAC & Linux) desktops, Modern Endpoint Management, InTune, endpoint security
• Customer focused, confident and articulate with lots of experience in stakeholder meetings and presentations
• Skills in contributing to technical roadmaps for technologies supported by End users
• High level understanding of all EUC technology namely SCCM, Nexthink, OS (Windows and Mac) , End point security , Privilege management , Intune / JAMF
• Govern the upgrades and compatibility of End User devices to ensure seamless upgrades to the business and new functionality and capabilities are introduced effectively
• Simplify the environment so our technology is current and delivers a great customer experience
• Responsible for the management, prioritization and execution of demand
• Engages with key Stakeholders and Customers to ensure these technologies meet customer needs.
• Manages our technology partners effectively to ensure that our services are optimized and cost effective
• Lead a strong technical team to deliver the right technology services to the business to deliver a great customer experience across these services
• Architecture governance for the Device portfolio to ensure all our technology solutions are designed and implemented to work seamlessly with our applications and infrastructure to deliver a great customer experience.
• Work across the Infrastructure and Applications team to ensure effective lifecycle management so our IT tools and services are optimized for the business.
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