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Job Summary:

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

• Provide technical voice support to B2B (enterprise) customers.
• Troubleshoot and resolve issues related to:
• SQL, DNS, VPN, Server Support (Windows/Linux)
• Networking (TCP/IP, routing, firewalls)
• Cloud Services – especially Microsoft Azure
• Application and system-level issues
• Assist with technical configurations and product usage.
• Accurately document cases and escalate unresolved issues.
• Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

• 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

• SQL, DNS, VPN, Server Support
• Networking, Microsoft Azure
• Basic understanding of coding/scripting
• Strong troubleshooting and communication skills
• Ability to work in a 24x7 rotational shift environment

Job Summary:

Technical Support Associates

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

- Provide technical voice support to B2B (enterprise) customers.

- Troubleshoot and resolve issues related to:

- SQL, DNS, VPN, Server Support (Windows/Linux)

- Networking (TCP/IP, routing, firewalls)

- Cloud Services – especially Microsoft Azure

- Application and system-level issues

- Assist with technical configurations and product usage.

- Accurately document cases and escalate unresolved issues.

- Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

- 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

- SQL, DNS, VPN, Server Support

- Networking, Microsoft Azure

- Basic understanding of coding/scripting

- Strong troubleshooting and communication skills

- Ability to work in a 24x7 rotational shift environment

Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

• Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
• Troubleshoot and resolve technical problems related to both desktop and mobile devices.
• Assist with software installation, setup, configuration, and updates.
• Maintain documentation of common technical issues and solutions for future reference.
• Escalate unresolved issues to the appropriate team or department.
• Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
• Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
• Guide customers through step-by-step solutions and preventive measures to avoid future issues.
• Ensure customer satisfaction by following up on issues until resolution.
• Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
• Participate in training sessions to stay current with industry t