
Job Title: Technical Support Specialist
Location: hyderabad ,coimbatore
Department: IT/Customer Support
Reports to: Technical Support Manager / IT Support Lead
Employment Type: Full-Time
Job Summary
We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.
Key Responsibilities
- Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
- Troubleshoot and resolve technical problems related to both desktop and mobile devices.
- Assist with software installation, setup, configuration, and updates.
- Maintain documentation of common technical issues and solutions for future reference.
- Escalate unresolved issues to the appropriate team or department.
- Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
- Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
- Guide customers through step-by-step solutions and preventive measures to avoid future issues.
- Ensure customer satisfaction by following up on issues until resolution.
- Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
- Participate in training sessions to stay current with industry t

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Required Skills and Expertise:
● Experience with native Mobile app development in Flutter.
● Working knowledge on MVVM/MVP architecture
● Strong knowledge on mobile app development cycle and design principles
● Good understanding of Android/iOS design guidelines
● Experienced in building mobile applications that utilizes web services (REST/JSON)
● Experience with third-party libraries and APIs
● Proficient understanding of code versioning tools, such as Git/Bitbucket
● Capability to work independently and in a team environment
● Capability to work in a fast-paced environment
Competitive Skills:
● Prior experience on Flutter/dart app development
● Prior experience on Flutter plugin development
● Working experience on GetX / BLoC
● Excellent problem solving skills
Role and Responsibilities:
● Design & implement new apps based on the product requirements using Flutter framework
● Maintain existing codebases
● Build reusable code and libraries for future use
● Integrate user interfaces elements developed by other developers
● Build user interfaces designed by UI/UX designers
● Integrate various SDKs and APIs from third parties
● Debug existing apps components, fix issues and avoid regressions
● Collaborate closely with the teams of UI/UX designers, PMs, QAs, and other developers
● Participate in software architecture, design discussions and code reviews
● Optimize application for maximum speed and scalability
● Follow the company guidelines and best practices
● Taking ownership of your work
Note -
Pedigree - IIT is a must
What are the Key Responsibilities:
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
- Writing application interface codes using JavaScript following react.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
What are we looking for:
- Bachelor’s degree in computer science, information technology, or a similar field.
- Previous experience working as a react.js developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills
Skills Set:
ü Good at communication skills.
ü Excellent Analytical, Problem solving skills.
ü Strong Programming skills in HTML, CSS, JavaScript, Ionic, Cordova, NodeJS.
ü Good exposure to Object oriented programming and MVC coding standards.
ü Excellent knowledge of MySQL/MS SQL Database is required in terms of designing database, SQL queries.
ü Knowledge of optimizing techniques.
YOptima is a well capitalized digital startup pioneering full funnel marketing via programmatic media. YOptima is trusted by leading marketers and agencies in India and is expanding its footprint globally.
We are expanding our tech team and looking for a prolific Staff Engineer to lead our tech team as a leader (without necessarily being a people manager). Our tech is hosted on Google cloud and the stack includes React, Node.js, AirFlow, Python, Cloud SQL, BigQuery, TensorFlow.
If you have hands-on experience and passion for building and running scalable cloud-based platforms that change the lives of the customers globally and drive industry leadership, please read on.
- You have 6+ years of quality experience in building scalable digital products/platforms with experience in full stack development, big data analytics and Devops.
- You are great at identifying risks and opportunities, and have the depth that comes with willingness and capability to be hands-on. Do you still code? Do you love to code? Do you love to roll up your sleeves and debug things?
- Do you enjoy going deep into that part of the 'full stack' that you are not an expert of?
Responsibilities:
- You will help build a platform that supports large scale data, with multi-tenancy and near real-time analytics.
- You will lead and mentor a team of data engineers and full stack engineers to build the next generation data-driven marketing platform and solutions.
- You will lead exploring and building new tech and solutions that solve business problems of today and tomorrow.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline.
- Excellent computer systems fundamentals, DS/Algorithms and problem solving skills.
- Experience in conceiving, designing, architecting, developing and operating full stack, data-driven platforms using Big data and cloud tech in GCP/AWS environments.
What you get: Opportunity to build a global company. Amazing learning experience. Transparent work culture. Meaningful equity in the business.
At YOptima, we value people who are driven by a higher sense of responsibility, bias for action, transparency, persistence with adaptability, curiosity and humility. We believe that successful people have more failures than average people have attempts. And that success needs the creative mindset to deal with ambiguities when you start, the courage to handle rejections and failure and rise up, and the persistence and humility to iterate and course correct.
- We look for people who are initiative driven, and not interruption driven. The ones who challenge the status quo with humility and candor.
- We believe startup managers and leaders are great individual contributors too, and that there is no place for context free leadership.
- We believe that the curiosity and persistence to learn new skills and nuances, and to apply the smartness in different contexts matter more than just academic knowledge.
Location:
- Brookefield, Bangalore
- Jui Nagar, Navi Mumbai
- good communication skill
- good confident
- Exposure in email marketing
- Marketing knowledge
- fresher. profile
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· Participate in the full development life cycle, working within broadly defined parameters ·Own the delivery of an entire piece of a system or application ·Management and execution against project plans and delivery commitments · Work closely with development manager, tech leads, Scrum master and Product owner to develop the best technical design and approach for new product development · Builds software solutions where the problem is not well defined. Designs and defines the interaction between the other component pieces · Create and execute appropriate quality plans, project plans, test strategies and processes for development activities in concert with business and project management efforts. · Self-directed and capable of working effectively in a highly innovative and fast-paced environment. · Writing high quality code, participating in code reviews, designing/architecting systems of varying complexity and scope, and creating high quality documentation supporting the design/coding tasks · Work with a highly multi-disciplinary team spread across multiple continents to drive technology changes and analytical findings · Self-motivated person on software development and code writing, should adopt the technology changes
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Relevant job experience: |
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· 3 – 6 years of experience in software development · BS or MS in Computer Science or in a relevant Engineering discipline · Computer Science fundamentals in object-oriented design · Computer Science fundamentals in data structures · Computer Science fundamentals in algorithm design, problem solving, and complexity analysis · Strong technical experience with object oriented design (Java, JavaScript related technologies) and RDBMS; however this role appreciates NoSQL technologies exposure. · Working experience in Object Oriented JavaScript (OOJS) frameworks such as Angular, Node etc will be a plus, however core OOJS is expected. · Good knowledge of Data structures, Algorithms and distributed system design. ·Good knowledge on Deployment structures of the developing modules and Cloud based deployment precisely. · Good experience on any web framework with stringent security norms : Spring or equivalents · Good working experience in any ORM (Object Relational Mapping) frameworks ·Thorough working experience in one or more Web and Application Servers. Consistent track record and experience leading creation of complex software systems that have been successfully delivered to customers ·Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy Will have experience designing and supporting large-scale distributed systems in a production environment · Ideal candidates will show excellent debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems. |
Languages: Strong in Java v1.6 (v1.8, nice to have), good in SQL (for any relational database)
Framework: Spring Boot or Spring MVC Tools: Hibernate (or iBatis) for database, maven (or gradle) build tool Database: Any relational database experience (oracle, postgresql, sql server, mysql, etc) Web server/application server: Any server experience (tomcat, jboss, jetty, etc) Source code versioning: GitHub (or apache SVN) IDE: Eclipse (or anything else) Development platform: Windows or Linux Cloud platform: AWS (or any cloud platform) (optional)
Exp: 7 - 12 years
Min 5+ years in team management
Solid experience building teams from scratch in Startups
Preferred: Talents from Tier 1 Tech Schools / IT Product Startups
Key Skills: Java, Python, Distributed Systems, Data Structures, Algorithms, AWS, Design Patterns, HLD, LLD, Data Analytics, MongoDB, Node Js
Responsibilities:
• Vision: Building a vibrant technology culture via a shared strategic architecture vision, as the Chief Architect of the company.
• Mission: Driving the platform and product vision to life.
• Goals: Leading and delivering on the long-term road map for engineering and infrastructure efficiency.
• Execution: Building and sustaining core reusable technology that would ensure scalability, reliability, availability and resiliency for all the products running on the platform and power the enterprise's quest to remain technologically competitive as it extends its customer base and enhances customer experiences continuously.
• Assets: Owning all relevant platform technology and infrastructure, both internal (like Dev and staging environments, DevOps stacks, etc.) and client-facing (like production and HA / DR environments)
• Tools and frameworks: Leading a team of engineers and architects across DevOps, Site-Reliability, Product TechOps / NOC, Frameworks and Cloud Infrastructure teams.
• Thought leadership and industry presence: Representing technology branding and evangelism, as the face and voice of enterprise technology; sharing and evangelizing the technology strategy with internal and external entities, including employees, customers, partners, analysts, technical networks and investors.
• Team leadership: Helping build the technical talent brand of the company and in managing their portfolio of IP (intellectual property), via multiple media like blogs, conference presentations and tech media coverage.
Candidate persona mapping:
This role would be part of the Senior Leadership Team of the company, Our typical candidate for this role would be a person who:
• Is a Senior Technical Architect/Manager with 8+ years experience in Product First Tech First companies operating on a global scale
a) Preferably, with rich experience working in Silicon Valley, USA / IT Product Startups
b) Rich experience in helping build platforms that have supported products built from scratch and which have scaled over time
c) Rich experience in helping deploy products on the SaaS model
• Has rich and diverse experience in platform technology areas like design and architecture, APIs and Microservices, cloud infrastructure (private, public, hybrid or multiple), security, scale, tooling and multiple frameworks
• Has an executive presence and strong communication skills
• Demonstrates technology thought leadership
• Demonstrates a record of leading a team of Architects, managing, mentoring and appraising them
• Is, preferably, a programming polyglot
• Should have built diverse teams from scratch
Job Description
As a Software Engineer at Radixweb, you will build and maintain eCommerce websites. you will be responsible for liaising with the design team, setting up Magento 1x and 2x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.
Roles & Responsibilities
- Meeting with the design team to discuss the needs of the company.
- Building and configuring Magento 1x and 2x eCommerce websites.
- Coding of the Magento templates.
- Developing Magento modules in PHP using best practices.
- Designing themes and interfaces.
- Setting performance tasks and goals.
- Troubleshooting integration issues.
- Updating website features and security patches.
Eligibility
- 3 to 5 Years of working experience in Magento & PHP
- Ability to develop custom extensions.
- Working knowledge shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites.
- Should have excellent database design and implementation skills.
- Ability to do customization in Magento 2.
- Strong understanding of Magento back-end and Magento Framework.
- Strong in responsive and adaptive web development procedures.
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
- Knowledge of how to interact with Restful APIs and formats (JSON, XML).
- Knowledge of Bit bucket, specifically Git.
- Should have good knowledge of semantics and code optimization techniques
Company Introduction
Founded in 2000, Radixweb is a leading software development company serving over 2900 clients in 25 countries. Join us to work on challenging projects, standardized processes, and fun work culture.
In addition, have an exposure of our home-grown globally acclaimed PHP-based web to print solution- https://www.onprintshop.com/">https://www.onprintshop.com/ developed to simplify print order management from client order to shipping. Recognized as solution partners by reputed brands in the print industry and serving small to largest printers across the world.
- Opportunity to work on latest technologies
- Technology and team-based well-managed training & development process
- A strong and committed team of 450+ employee
- 70+ Employees working with us for 5+ Years
- 25+ employees working with us for 10+ Years
- Flexible shift timings with lucrative compensation
- Transparent Appraisal process
- Exclusive soft skill training by professional Trainers.









