Job Title: Technical Support Specialist
Location: hyderabad ,coimbatore
Department: IT/Customer Support
Reports to: Technical Support Manager / IT Support Lead
Employment Type: Full-Time
Job Summary
We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.
Key Responsibilities
- Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
- Troubleshoot and resolve technical problems related to both desktop and mobile devices.
- Assist with software installation, setup, configuration, and updates.
- Maintain documentation of common technical issues and solutions for future reference.
- Escalate unresolved issues to the appropriate team or department.
- Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
- Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
- Guide customers through step-by-step solutions and preventive measures to avoid future issues.
- Ensure customer satisfaction by following up on issues until resolution.
- Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
- Participate in training sessions to stay current with industry t
Shubham Vishwakarma
Full Stack Developer - Averlon
About Codnatives
About
Company social profiles
Similar jobs
Amazon Web Services (AWS)
Javascript
PHP🚀 We’re Hiring- PHP Developer Deqode
📍 Location: Pune (Hybrid)
🕒Experience: 4–6 Years
⏱️ Notice Period: Immediate Joiner
We're looking for a skilled PHP Developer to join our team. If you have a strong grasp of secure coding practices, are experienced in PHP upgrades, and thrive in a fast-paced deployment environment, we’d love to connect with you!
🔧 Key Skills:
- PHP | MySQL | JavaScript | Jenkins | Nginx | AWS
🔐 Security-Focused Responsibilities Include:
- Remediation of PenTest findings
- XSS mitigation (input/output sanitization)
- API rate limiting
- 2FA integration
- PHP version upgrade
- Use of AWS Secrets Manager
- Secure session and password policies
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree
EverestEngineering -Software Engineering when you need it. High quality, scalable, distributed development teams are ready to help you now. Sustainable software development. Fit for purpose. Doing the right thing both for our customers and for yours.
As a team, we are passionate and motivated by the impact our organization can have on our customers, employees, the industry, and the world. We are here to accelerate software innovation by digitally connecting the global workforce. Through our experience, we know that working with remote teams and getting it right can become a competitive advantage for organizations. We want to provide this advantage to customers and partners that are trying to have a positive impact on the world through software innovation
Excellence is at the forefront of our mission. We see an opportunity to shift the narrative of working with offshore teams - from a frustrating cost-cutting exercise to a beneficial value addition.https://everest.engineering/
Our experience means we understand the problems software companies face trying to build offshore distributed teams because we've been there before ourselves.
We work iteratively together to manage these problems for you, or to provide extra capacity in peak times so that you can do what you do best – deliver amazing innovations and delighting your customers
To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering" target="_blank">https://github.com/
Specialties-
Big Data, Web Development, Mobile Development, Agile Development, Data Analytics, Software Product Development, and Remote Working
HeadQuarters- Melbourne, Victoria
We love people who in general -
- have a passion to own and create amazing products.
- are able to clearly understand the customer’s problem.
- are a good collaborative problem solver.
- are a really really good team player.
- are open to learn from others and teach others.
- are able to take the meaningful feedback and improve continuously.
- can commit to inclusion, equality & diversity.
- can maintain integrity at work.
You are the one if -
- you love solving problems.
- you have a keen interest in understanding and analysing the customer problems and solutions.
- you possess good listening, communication (verbal & written) and presentation skills.
- you can empathise easily with customers.
- you can facilitate and lead workshops that generate customised business solutions.
To be successful in this role, you need to -
- analyse the as-is system and collaborate with clients to create artefacts (personas, journeys, epics, stories, to-be system etc.) to outline business vision, objective, product roadmap, and a project release plan.
- effectively manage the scope and constraints of the project.
- work in agile teams that help in the successful delivery of a project.
- effectively prioritise and obtain buy-in from all the stakeholders to help the team with the requirements.
- write detailed stories to help the team understand the requirements.
- demonstrate flexibility in picking up things/roles needed for the successful delivery of the project.
- collaborate with the UX team to understand and contribute to the user research & design process.
- be an effective liaison between the client and your team to manage the product backlog and keep an eye on the software delivery.
Avegen is a digital healthcare company empowering individuals to take control of their health and supporting healthcare professionals in delivering life-changing care. Avegen’s core product, HealthMachine®, is a cloud-hosted, next-generation digital healthcare engine for pioneers in digital healthcare, including healthcare providers and pharmaceutical companies, to deploy high-quality robust digital care solutions efficiently and effectively. We are ISO27001, ISO13485, and Cyber essentials certified; compliant with NHS Data protection toolkit and GDPR.
Job Summary:
We are looking for a Mobile Automation Tester who is passionate in Mobile App Automation and works in one or more mobile automation frameworks.
Roles and Responsibilities :
- Write, design, and execute automated tests by creating scripts that run testing functions automatically.
- Build test automation frameworks.
- Work in an agile development environment where developers and testers work closely together to ensure requirements are met.
- Design, document, manage and execute test cases, sets, and suites.
- Work in cross-functional project teams that include Development, Marketing, Usability, Software Quality Assurance, Customer Learning, and Support.
- Review test cases and automate whenever possible. -Educate team members on test automation and drive adoption.
- Integrate automated test cases into nightly build systems.
Required Skills:
- Previous experience working as a QA automation engineer.
- Experience in Mobile Testing. IOS automation and Android automation.
- Hands-on experience in any programming language like Java, python, javascript, Ruby, C#.
- Experience & knowledge of tools like JIRA, Selenium , Postman, Web and App test automation.
- Ability to deliver results under pressure.
- Self-development skills to keep up to date with fast-changing trends.
Good to Have Skills:
- Experience working with CI/CD pipelines like (Jenkins, Circle CI).
- API, DB Automation.
- Excellent scripting experience.
Educational Qualifications:
● Candidates with Bachelor / Master's degree would be preferred
Join the most cutting-edge and well-funded hardware startup in Silicon Valley as a CAD Engineer. Our mission is to reimagine silicon and create computing platforms that will transform the industry. You will have the opportunity to work with some of the most talented and passionate engineers in the world to create designs that push the envelope on performance, energy efficiency and scalability. We offer a fun, creative and flexible work environment, with a shared vision to build products to change the world.
Responsibilities
- Work with chip leads to understand the logic design and verification methodology and high level requirements in support of RTL design
- Collaborate with chip leads to determine other areas to support current or future designs that can benefit from automation and tooling
- Define and implement new infrastructure capabilities, tool flows, and environments that can be used to accelerate design and development
Requirements
- Strong fundamentals in digital ASIC design; experience using SystemVerilog
- Strong skills in various front end design tools and techniques such as logic equivalence, lint checks, clock and reset domain crossing and DFT
- Knowledge of SOC/CPU architecture
- Familiarity with high performance and low power design techniques
- Hands on experience in digital design
- Excellent skills in problem solving, written and verbal communication, excellent organization skills, and highly self-motivated
- Ability to work well in a team and be productive under aggressive schedules.
Education and Experience
- PhD, Master’s Degree or Bachelor’s Degree in technical subject area.
Note:
Annual job salary: The annual job salary mentioned in this posting is a default number taken by cutshort and is inaccurate. <Not mentioned/ disclosed by Rivos>
Resumes:
Interested folks with 3+ years of experience to 20 years of experience into Silicon CAD, Please reach out to the Recruiter Deepa Savant to learn more about the job and discuss details.
Javascript
Angular (2+)
React.js
AngularJS (1.x)
Vue.js• Technical end-to-end design for stories by collaborating with business analyst/product owner, technical architect and clients
• Implement stories end-to-end, which includes Frontend, Backends for Frontend (BFF), Caching and also service orchestration in some cases) using best engineering practices like test-driven development, SOLID principles and consideration of non-functional requirements like performance, scalability, security or cloud readiness (as applicable) at the story level
• Automates testing at unit, module and integration level as needed using tools relevant for the platform (e.g. Jasmine, Jest, Karma, Webdriver.io etc.)
• Focus on quality by implementing best practices like logging, calling out technical debt, meeting KPIs using code quality tools like SonarQube, ESLint (customize and sync with Sonar), Stylelint/Sasslint and so on.
• Hands-on with automating redundant work, like common component structure, both in terms of scaffolding as well as using the right design patterns / creating abstractions.
• Mentor junior engineers in helping review code, guiding on technical decision making
Key Requirements:
• 4-9 years’ experience
• Hands-on knowledge of HTML5, CSS3, JavaScript
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript - and practical uses in building complex interactive experiences, primarily with ECMAScript 2015+. You should be up-to-date with new specifications (different stages), and also, using transpilers like Babel to use features from all stages
• Good understanding of creational and structural design patterns in JavaScript
• Experience working with Single Page Applications (SPA) with universal rendering capabilities.
• Good understanding of React.js, its core principles - lifecycle methods, virtual DOM etc. and at least 6 – 12 months hands-on experience with the same
• Understanding of one-way data flow and the Flux architecture.
• Understanding of stateful (container) vs stateless (presentational) components and how to break down the application page into components
• Core understanding of how React’s state management works out of the box.
• Understanding of different CSS architectures that go hand-in-hand with React.js application development. Pros and cons of component-level CSS vs global and where to apply each
• Thorough understanding of Webpack bundler (version 2+).
• Good understanding of the Web Components standard.
• Hands-on experience with building Progressive Web Apps (PWAs) on any framework.
• Hands-on experience with Frontend Performance Optimization – especially in a React application with respect to resource loading strategy, CPU/Memory profiling on the browser.
• Hands-on experience with test-driven development using Jest or equivalent. Familiar with snapshot testing, code coverage. Experience working with utilities like Enzyme
• Experience using fluid grids, and building responsive/adaptive websites using Bootstrap etc.
• Understanding of SEO and accessibility and making it part of the development workflow
• Moderate to Strong graphics manipulation/optimization skills using Photoshop is a plus.
HTML/CSS
BootstrapCompany Name: Intraedge Technologies (https://intraedge.com/">https://intraedge.com/)
Type: Full Time, Permanent
Location : Any, remote
- Develop enterprise-level applications and features using modern JS frameworks and tools.
- Collaborate with other developers, designers, and stakeholders to deliver highly functional features.
- Deliver on development requests while also setting accurate expectations, adhering to best practices, and creating modular and testable code.
- Adhere to an Agile methodology.
- Consider the user journey to create an intuitive user experience.
- Learn new technologies, frameworks, and scripting languages to keep our technology up-to-date and performance.
You...
- Requires 3+ years of professional UI Programming experience.
- Ability to effectively work with UX team members and stakeholders through the entire product development cycle, successfully launching web and/or software applications.
- Extensive experience with JavaScript, Angular, Node, JS application architecture, Unit testing.
- Experience using RESTful APIs.
- Strong in all aspects of web development
- High personal code/development standards (peer review, unit testing, documentation, etc.).
- Experience with Agile methodologies in the development life cycle.
Desired Additional qualifications
Experience with Angular JS, React,
Please respond with your CV, how soon can you join, ECTC, Availability for Interview
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Interacting with channel partners and their major end customers to solicit inputs for devising a product & price strategy to meet end user requirements
- Communicating actively with dealers & customers to help foster a team environment
- Building strong relationship with dealers & customers
- Reviewing performance of channel partners — off take and order flow for ensuring achievement of monthly targets
- Monitoring achievement of targets
- Implementing the sales strategy for the sale of product(s) in a specified area to increase turnover
- Developing and implementing sales & marketing plans to drive sales and profit
- Meeting and exceeding sales targets for assigned territories
- Monitoring achievement of collection targets to reduce exposure to outstanding receivables
- Monitoring competitor activities in terms of their MOP, products, market share & production capacity for respective areas
- Identifying and acquiring new customers, as well as upselling to existing customer base by regularly visiting dealers/customers
- Building a strong pipeline and ensuring accurate sales forecasting and account planning
- Interacting with quality/R&D department for new product development basis customer feedback and competitor product portfolio
- Coordinating with QSC, CSC, production & dispatch teams for meeting customer order requirements within agreed timelines
- Ensuring timely payment and debt free transactions along with reconciliation of accounts
Desired Candidate Profile
What you need to have:- A Master's degree in business administration (MBA), Marketing
- Minimum 5-6 yrs of Sales experience with understanding of paper industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision
PHPResponsibilities and Duties
- Should have good knowledge and experience 2+ years of experience in core Php, Opencart, Magento, Wp, Shopify Etc
- Produce detailed specifications
- Maintain and optimization and functional code
- Contribute to all phases of the development lifecycle
- Develop and deploy new features to facilitate related procedures and tools.
- Focus on Unit Testing and ensure the test-driven process
Qualifications and Skills
- Proven software development experience in PHP, Web services, WSDL, XML, and SOAP
- Familiarity with the Model-View-Controller (MVC) architectural pattern, and previous experience developing web applications using this pattern or on existing MVC frameworks
- Good knowledge of relational databases, experience interacting with MySQL database systems through an abstraction layer, in addition to the ability to write raw SQL queries.
- Front-end development experience with strong Javascript skills (including frameworks/libraries such as jQuery, AJAX, JSON) as well as familiarity with accepted CSS and HTML design standards.
- Experience in common third-party APIs i.e. (Google, Facebook, eBay, etc) will be an added advantage.
- Passion for best design and coding practices and a desire to develop new bold ideas.
We are looking for a motivated SEO/ Google Ads/ Facebook Ads Executive to come join our agile team of professionals.
- Working at the heart of the creative team, you will develop concepts for top brands operating across many industries.
- A love for both traditional and digital will help, as you will be working across multiple channels.
- Expertise on SEO, PPC, Web analytics, Google Analytics, Google AdWords, Facebook marketing and YouTube marketing.
- Executing unique ideas for digital marketing campaigns.
- Designing for various projects and mediums like social media campaigns, website wireframes, mockups and the occasional doodling.
- Working on Email Marketing, mobile Marketing, Content Marketing, Pay Per Click (PPC), Conversion Optimization.
Job Type: Full-time
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon