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technical support engineer
technical support engineer
Codnatives's logo

technical support engineer

1 - 4 yrs
₹1L - ₹4L / yr
Hyderabad, Coimbatore
Skills
Technical support
International experience
Troubleshooting
VPN
DNS

Job Title: Technical Support Specialist

Location: hyderabad ,coimbatore

Department: IT/Customer Support

Reports to: Technical Support Manager / IT Support Lead

Employment Type: Full-Time

Job Summary

We are looking for a highly motivated and skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for our customers and internal staff, providing assistance with software, hardware, and network-related issues. You will diagnose technical problems, offer solutions, and ensure seamless functioning of the company's systems.

Key Responsibilities

  • Provide first-line support to customers via phone, email, or chat for technical issues related to hardware, software, and network.
  • Troubleshoot and resolve technical problems related to both desktop and mobile devices.
  • Assist with software installation, setup, configuration, and updates.
  • Maintain documentation of common technical issues and solutions for future reference.
  • Escalate unresolved issues to the appropriate team or department.
  • Provide remote troubleshooting support for technical problems, including connectivity issues and system errors.
  • Collaborate with internal teams (engineering, product, etc.) to resolve complex technical issues.
  • Guide customers through step-by-step solutions and preventive measures to avoid future issues.
  • Ensure customer satisfaction by following up on issues until resolution.
  • Conduct regular testing, diagnostics, and maintenance to ensure smooth operations.
  • Participate in training sessions to stay current with industry t
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Full Stack Developer - Averlon
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About Codnatives

Founded :
2012
Type :
Products & Services
Size
Stage :
Profitable

About

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