Essential Duties and Responsibilities
Include the following, other duties that may be assigned:
Lead the Requirement Discovery Calls.
Defining the Vision
Managing & Scoping the Product Backlog
Providing solutions to solving the Assortment, Availability, Merchandizing, and Supply Chain Problems in Retail Space
Working on various metrics for Retail Industry KPIs and assessing the performance of a retail business
Work with Data Engineers on giving in-depth knowledge of the Business Requirements.
Understanding the business purpose of the story and defining and analyzing possible alternative ways of satisfying the business purpose of the story
Estimation of Level of Efforts(LOE) and Deployment Timelines.
Accountable for ensuring advanced analytics and data science outcomes are continually improved such that product and service offerings stay aligned with changing business needs and strategic objectives
Performing line management of product teams operating within an AGILE methodology
Collaborating closely with Business Owners and users to define product roadmaps, epics, features and user stories
Working with team members to take shared responsibility for the overall efforts that the team has committed to
Taking responsibility for the quality data solutions that developers produce
Interacting with Stake holders (Internal & External) as necessary to clarify requirements and agree on priorities
Review project team solution designs to ensure technical alignment & consistency against predefined target architecture and established standards
Work in partnership with third party suppliers to formulate and execute delivery of customer-focused Product & Services
Assist in developing standards for data ingestion, data access layers, application and integration of selected SaaS platforms and Data Science solutions as key components of the overall solution architecture
First Level of the Analysis of the Data Issues.
Understand End-End Flow of the application technically and functionally to enable oneself to be an eventual Product Owner.
Build and maintain architecture, design, and metadata documentation
Desired Qualifications:
Bachelor’s or Master’s in Data or Computer Science or equivalent technical field
Experience in retail industry is must
Lead the Requirement Discovery Calls.
Defining the Vision
Managing & Scoping the Product Backlog
Experience in solving business problems i.e. Assortment, Availability, Merchandizing, and Supply Chain
Providing solutions to solving the Availability, Merchandizing, and Supply Chain Problems in Retail Space
Working on various metrics for Retail Industry KPI’s and assessing the performance of a retail business
8-10 years of Overall IT Experience.
>5 years of Retail Business experience. Experience in Cloud Technologies is a plus
>2 years’ experience managing stakeholder relationships including influencing & negotiating outcomes
Experience in writing SQL and Complex SQL Queries is a Big Plus
About Us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centres: 3 in Hyderabad & 1 in Pune.
For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.
We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.
About Prolifics Corporation Ltd.,
Prolifics is a Digital Engineering Company providing Innovative IT solutions to global customers. There are five main pillars to our offerings – Product Engineering, Platform engineering, Intelligent Automation, Data Engineering, and Test Automation & Performance. We are 40-year old, well established firm, headquartered in US and having offices worldwide – US, Canada, UK, Germany and India.
We work with Fortune 1000 companies in the sectors such as BFSI, Healthcare, Retail, Utilities and Services. We are amongst the top 5 business partners for IBM worldwide. Apart from our premier relationship with IBM, we have also partnered with Red Hat, Microsoft/ Azure, AWS, Salesforce & Mulesoft, Snowflake, Informatica etc.
Our differentiation lies in our unique, innovative, and highly technical solutions offering to our customers. This is achieved thru continuous learning with help of dedicated Learning & Development department hosting several technical courses & certifications and culture of innovation thru global innovation center engaged in cutting-edge technologies.
We are CMMi level 5 certified organization and not a staff augmentation firm. When we invite candidature, we do not hire for project or a customer only, we look for competent people with potential to grow their career with Prolifics.
With over 1200 technocrats worldwide, we have development centers in Hyderabad and Pune. Our organizational structure is simple with 3 major competencies under engineering group - Digital, Data Analytics and Test Automation. Employees have the flexibility to work in multiple competencies to build their career.
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Job Overview:
We are seeking a skilled Django developer to join our dynamic team. The ideal
candidate will have hands-on experience with the Django framework, proficiency in
Python, and a strong understanding of web development best practices. The Django
developer will be responsible for designing, implementing, testing, and maintaining
web applications that meet our clients; needs.
Responsibilities:
Design and develop robust, scalable, and secure web applications using the
Django framework.
Collaborate with cross-functional teams to define, design, and ship new
features.
Write clean, maintainable, and efficient code.
Integrate user-facing elements using HTML, CSS, and JavaScript. Implement
and maintain RESTful APIs.
Collaborate with front-end developers to integrate user-facing elements with
server-side logic.
Work with databases, including designing schemas, writing queries, and
optimising performance.
Troubleshoot, debug, and resolve issues in the development and production
environments.
Stay up-to-date with the latest industry trends, technologies, and best
practices.
Participate in code reviews and provide constructive feedback to peers.
Requirements:
Proven experience as a Django developer or similar role.
Strong understanding of Python and the Django web framework.
Experience with front-end technologies, including HTML, CSS, and JavaScript.
Knowledge of relational databases, ORM (Object-Relational Mapping), and
database design.
Familiarity with version control systems (e.g., Git).
Understanding of web security best practices.
Job Purpose
• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling
portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all
guidelines and regulatory requirements are followed.
• Ensuring that customers get world-class services and their needs are understood and met through
financial products that the Bank has to offer.
• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.
• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the
Audit & Compliance guidelines.
• Responsible for managing, training and motivating staff.
• All of the above parameters consistently met by the team of VRMs.
• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set
Job Responsibilities(JR) : 6 – 8 Areas
Business Achievement and Development for VRM & Team
• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams
• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.
o Meet value target for Liability Balances of the customers
o Ensure quality of sourcing is maintained and depletion rates are controlled.
o Ensure that Salary credits reach or exceed the expect Salary Credit targets
• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.
• Also, Team Manager has to ensure seamless servicing of customers.
• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.
• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)
• Ensure that there is cross sell to the customer on asset products as offered by the Bank.
• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.
• Income to be generated at a customer level.
• Ensure that cross sell targets on Third Party Products is met for the Unit
• Ensure Staff are trained on product knowledge and requisite certifications
• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.
• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same
• Managing and monitoring performance of all the sales resources
o Productivity of Liability and Non Liability sales staff
• Attrition control of customers
o Includes persuading the customer to continue and if required renew FD’s
§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite
o Ensure that the marketing analytics list on possible attrite, is called and retained
• Ensure that there is no revenue leakage
Customer Service / Customer engagement
• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation
of the interaction plan.
• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined
objectives for customer contacts.
• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /
needs. This is measured iva call evaluations and Sup
Reviews
• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.
• Ensure VRMs make regular contact with customers for service as well as business updates.
• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT
o Monitor all complaints received and ensure that they are closed within TAT
o Improve customer communication on closures
o Check with customers if the process of complaint has been managed well
o Ensure no escalations happen
o Preventive complaint management
o Asking for feedback from customers, who are not complaining
o Discussing with staff the importance of getting feedback from customers on a regular basis
• Periodic review of customer base i.e. Contactibility,
Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve
the product penetration & profitability of the customer to become a Primary Banker for the customer.
• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.
• Monitoring implementation of Sales Process.
Business Generation / Sales Tracking
• Track business generation and income for each VRM in the team on a daily basis, and take due steps.
• Review leads generated by each VRM and ensure real time lead status availability.
• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.
• Tracking and highlighting possible customer issues on account of improper lead management.
Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.
• Check profiling done by the VRM to ascertain effectiveness.
• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.
• Demonstrate “how”.
• 220 Sup Reviews per month
Operations
• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.
o Lead file maintained by VRMs
o Requests captured by VRMs
o CRM Interaction
• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.
• Handling queries of VRMs on floor and provide resolution.
• Ensure timely responses to customers through call out/ e-mail as applicable.
• Handle 1st level escalations and ensure satisfactory resolution to the grievances.
• Ensure judicious utilization of financial and non- financial authority.
• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.
Audit and Service Quality
• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
• Monthly / Periodic Verification of Auditable items.
• Review of CRM Interactions & Lead Quality
MIS - Reporting and Analysis :
• Ensure timely and accurate updates of all portfolio
performance parameters.
• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.
Staff Management
• Ensure that all VRMs are adequately trained on the
Products of the bank and sales process
• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)
• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance
• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.
• Ensure that all VRMs are sent for class room training on a regular basis
• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.
At NetBramha, we believe design has the power to change the world for the better. Our services include research, strategy & design for our clients across the globe. Our ideal candidate has a deep understanding of marketing & digital. He/she should have the ability to lead the entire marketing efforts of the studio. If you have an understanding of what makes people tick and want to deliver solutions that make a difference, we would love to meet you. This role is both strategic & execution in nature.
Role & Responsibilities:
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- Manage and refine our social media channel with content marketing and inbound marketing.
- Consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts and by generating new quality leads.
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- Strong proficiency in AWS services and migrations.
- Ability to think critically, analyze and break down problems into manageable components.
- Ability to communicate and work well with others.
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- Possesses AWS certifications in solution architecting or DevOps.
- Experience with managing CI/CD and deployment of services to the cloud.
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As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.
By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them with honest, no-nonsense advice.
Visit us at snappymob.com to find out more about what we do.
- Responsible for creation and maintenance of website pages.
- Creating new WebPages based on all information provided by the stakeholder.
- Creating new pages within the CMS from a template, or by adding components to a page.
- Working on the existing website by setting up new pages and uploading content within the content management system (CMS).
- Uploading content (text, images carousels, videos, and animations etc) to the existing website.
- Adding Meta data and descriptions to website.
- Populating new pages with content.
- Maintenance of content on the websites, primarily through building, replacing, and uploading content in the CMS.
- Migrating content from existing media libraries into the new DAM -Digital Asset Management and tagging images.
- Adding metadata to the assets uploaded to the DAM.
- Replacing or editing content to keep up-to-date.
- Quality assuring content before upload e.g. checking file weight sizes, and file formats are correct.
- Focus on the quality and accuracy of the material displayed on the website.
- Ensuring all site content is appropriately tagged and searchable.
- Collaborating with stakeholder and approvers to ensure content is published on time and the pages meet the experience and best practice definitions for our site.
- Maintaining documentation and guidance on content processes and keep this up-to-date at all times.
- Work with the client and internal web development team to design new products or enhancements.
- Take part in system development including analysis, coding, and testing in an agile product development team.
- To develop business requirements into cost-effective and elegant technical solutions.
- Perform peer design and code reviews with other software engineers.
- Help to evaluate requirements and solutions from a technical perspective and implement custom built solutions.
- Perform estimates of user stories that are to be implemented to help with product engineering planning.
- Work with backend development members to co-create APIs for frontend consumption
- Mentor less experienced team members on proper standards/techniques to improve their development practices and efficiency.
- Write scripts to perform unit testing, functional testing and assist with user acceptance testing support.
- Optimize UI for efficiency and maintainability
- Perform non-production and production deployment processes as scheduled.
- Provide on-going support to the application.
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You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
- Design and Build Web Applications.
- Prior experience of custom APIs creation and good command with MySQL is required.
- CodeIgniter & Laravel prior knowledge is required.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Work with outside data sources and API.
- Should be able to develop the application with effective coding with minimal errors/bugs.
- Work on bug fixing and improving application performance.
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Collaborate with cross - functional terms to define and design new features .
Work on bug fixing and improving applications performance.
Hands on experience in optimizing code for application performance.
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Wiriting modular , resuable, maintainable , well documented and fully tested code.