Content Writer

Role & Responsibilities

The User Researcher is responsible for generating deep, psychology-backed insights into user behavior, motivations, and decision-making within fintech and digital financial products. The role focuses on applying behavioral science, cognitive psychology, and quantitative/qualitative research methods to uncover latent user needs and translate them into actionable inputs for design, product, and business strategy. The role ensures user-centric, evidence-based decision-making across the organization.

A - Minimum required Accountabilities for this role-

• Conduct in-depth moderated and unmoderated user interviews using psychological frameworks (e.g., Prospect Theory, Cognitive Dissonance, System 1 & 2) to uncover latent motivations, emotional drivers, and behavioral barriers.
• Design, deploy, and analyze quantitative research studies (surveys, questionnaires, experiments) grounded in validated psychological models such as Theory of Planned Behavior (TPB), Big Five Personality Traits, and Self-Determination Theory.
• Synthesize qualitative and quantitative data into actionable insights by identifying underlying cognitive and behavioral patterns (e.g., loss aversion, anchoring bias, trust erosion).
• Translate research findings into structured outputs such as personas, mental models, journey maps, and behavioral frameworks that predict user behavior.
• Test UI/UX prototypes through usability and concept validation studies using tools like Figma, Maze, and UserTesting, leveraging models such as Fogg’s Behavior Model.
• Own end-to-end research execution including study design, participant recruitment, psychometric segmentation, data analysis, and insight storytelling.

B - Additional Accountabilities pertaining to the role-

• Partner closely with design, product, and business teams to convert behavioral insights into bias-aware recommendations, nudges, and experience improvements.
• Monitor fintech and behavioral science trends (e.g., hyperbolic discounting, decision fatigue) through diary studies, ethnographic research, and secondary analysis.
• Support business KPIs such as conversion, engagement, retention, and trust through evidence-backed research inputs.
• Contribute to the development of internal research standards, methodologies, and best practices.

Ideal Candidate

• Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles
• Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior
• Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research
• Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements
• Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation
• Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology
• Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness
• Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams
• Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role
• Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)
• Candidates from institutes with strong behavioral research exposure are preferred
• Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms
• Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights
• Preferred (Skills): Exposure to behavioral experimentation, usability testing, journey analysis, or consumer psychology frameworks used to improve digital product experience
• Preferred (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

Hi,

I am HR from Janapriya school , Miyapur , Hyderabad , Telangana.

Currently we are looking for a primary computer teacher .

the teacher should have atleast 2 years experience in teaching computers .

Intrested candidates can apply to the above posting.

 Job Description 

We are looking for a full stack developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a full-stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you. 

REQUIRED SKILLS

• Strong Web API & Application development experience - React/Angular/Vue. (Php/Python background is good to have) 
• Hands-on with REST API standards & ORM modelling 
• Experience in API gateway & Serverless functions implementations. 
• Experience in PWA, offline & real-time data modelling 
• Solid work experience with UI application development using standard patterns (MVC/MVP/MVVM) 
• Experience developing desktop and mobile applications (Responsive designs) 
• Experience in AWS App Sync & Amplify frameworks 
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery) 
• Knowledge of multiple back-end languages (e.g. Node.js, .Net Core, Python) and JavaScript frameworks (e.g. React, Vue.js & Angular) 
• Familiarity with databases (e.g. MongoDB, MySQL, Cassandra, AWS Dynamo DB, Azure Cosmos Db), web servers (e.g. Nginx/Apache/AWS/Azure containers) and UI/UX design 
• Excellent communication and teamwork skills 
• Great attention to detail 
• Organizational skills 
• An analytical mind 
• Degree in Computer Science, Statistics or relevant field 

Desired Skills 

• GraphQL / Apollo server integration 
• Ability to understand Hybrid or cross-platform applications using IONIC, React Native, Flutter 
• Ability to develop any test tools in Mac/Desktop 
• Experience with communication and messaging applications 
• Experience with security software and solutions 
• Experience in Python / JavaScript is good to have Responsibilities 
• Develop modular, reusable components for projects with industry-grade coding skills. 
• Ensure Project/Solution is implemented with full OOAD & design patterns methodologies 
• Design and build applications primarily for Web platform. 
• Ensure the performance, quality, and responsiveness of applications 
• Collaborate with a team to define, design, and ship new features 
• Identify and correct bottlenecks and fix bugs, Help maintain code quality, organization, and automatization

Job Brief: AGENCY09 is looking for a mind that loves words and working with them. A believer of ideas and communication, the mind should be able to create and edit. Working in a fast paced environment, the copy supervisor will be part of the core thinking process for plenty of brands.The main objective is to have quality control for the content produced by AGENCY09

Experience :  1 + Copywriting experience in a fast paced digital agency 

Salary - As per market standards

         
Location: Open for both WFH Position and Mumbai Office. (Bandra)

Responsibility:

You will be part of the content team that constantly has to bring new ideas to the market. 

Primary - Campaigns, Special Days, Social Media Content, Website Content, Video Led ideas

Secondary - Brand Communication, Other offline communication and SEO 

• Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more
• A good understanding of brands/markets in India, current advertising trends, consumer behavior and related sense of the markets to be able to offer solutions(in conjunction with the creative team) to clients.
• Through copy, be able to deliver tangible results to clients/brands and make a difference through exemplary strategy and creativity.
• Creative/Out-of-the-Box thinking.
• Discussing the client's core message and target audience.
• Brainstorming visual and copy ideas with the team.
• Excellent command over the English language. Expert in writing skills, editing and proofreading abilities. Ability to write concise, attention-grabbing and hard-hitting copy that clearly puts the message across.
• Think ideas and work towards implementing the same.
• Work closely with the Art & Tech team on the projects.
• Ability to deliver within short-frames and meet the deadlines.
• Should have in-depth understanding of the digital media and the ability to write well, crack campaign ideas across digital platforms like facebook, Twitter, Should have the creative knack to deliver the best possible quality work. 

Education - Bachelors' or above. Or a portfolio that never raises the question. 

Skills:

• Proficient using microsoft office 
• Ability to think and write for different audiences and mediums
• A passion for words and communicating the essence of a story. 
• Ability to self-manage, take initiative and prioritize tasks in a fast-paced environment.

Responsibilities

1.      Classroom delivery of ready made English and soft skills content to improve their job readiness
2.       Organizing extra-curricular activities for student s overall development
3. .      Conduct timely student assessment and social profiling
4.    Minimize student dropouts and timely address all student grievances
5.     Motive and counsel students as per need

An ideal candidate should have:

1.      Passion for teaching

2.      Drive to make a difference in the lives of students

3.      The ability to work well in a team

• Driving key technology decisions with the team
• Collaborating with various stakeholders to plan for the successful rollout of projects
• Working closely with the team to develop and test the product features to ensure its in line with the organizational and end user requirements
• Maintaining code and writing automated tests to ensure the product is of the highest quality
• Managing project priorities, deadlines and deliverables

What you need to have:

• 6-9 years of relevant experience in Android development
• Ability to design applications around Android recommended user interfaces and design principles
• Expertise in MVC or MMVM architecture
• Knowledge of OOPs concept
• Prior experience in android jet-pack
• Knowledge of SQL
• Hands-on experience in UI designing    

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure.

Responsibilities:

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Skills:

• Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools
• Experience with popular React.js workflows (such as Flux or Redux)