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• Work with the CG Lead / Creative Director to design and build interactive experiences and Cinematic sequences using Unreal.
• Work on Virtual production, Real-time animation projects and XR projects.
• Create, manage and optimize 3D assets for high-end photorealistic cinematic in UE.
• Material Creation - Design complex materials in Unreal and instruct artists on best practices for material creation.
• Manage render pipelines and optimize settings to ensure compatible outputs in required formats.
• Work on Particle system and Niagara FX system to author custom FX.
• Perform Lighting passes on scenes to ensure high graphical fidelity that meets the art requirement while maintaining an optimized scene.
• Work within time and budget constraints and develop optimal workflows to ensure the best visual and technical quality of the scenes/levels.

Job Summary:

We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.

Key Responsibilities:

• Provide technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain operating systems and software applications.
• Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
• Respond to technical support tickets via phone, email, or in person.
• Set up user accounts, permissions, and passwords in accordance with company policies.
• Ensure data backup and recovery processes are in place.
• Maintain asset records and update inventory logs.
• Coordinate with vendors for hardware replacements or repairs.
• Provide support during software and hardware upgrades.
• Document technical issues and resolutions in the support ticketing system.

Required Skills:

• Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
• Familiarity with remote desktop tools and help desk software.
• Basic understanding of Active Directory and system security.
• Good problem-solving and communication skills.
• Ability to work independently and under pressure.

Educational Qualification:

• Diploma / Graduate in IT, Computer Science, or related field.
• Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.

Preferred Experience:

• 0–2 years of experience in desktop or IT support.
• Experience in handling onsite and remote support for users.

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage.

About the Role:

HighLevel Inc. is looking for a Lead SDET with 8-10 years of experience to play a pivotal role in ensuring the quality, performance, and scalability of our products. We are seeking engineers who thrive in a fast-paced startup environment, enjoy problem-solving, and stay updated with the latest models and solutions. This is an exciting opportunity to work on cutting-edge performance testing strategies and drive impactful initiatives across the organisation.

Responsibilities:

• Implement performance, scalability, and reliability testing strategies
• Capture and analyze key performance metrics to identify bottlenecks
• Work closely with development, DevOps, and infrastructure teams to optimize system performance
• Review application architecture and suggest improvements to enhance scalability
• Leverage AI at appropriate layers to improve efficiency and drive positive business outcomes
• Drive performance testing initiatives across the organization and ensure seamless execution
• Automate the capturing of performance metrics and generate performance trend reports
• Research, evaluate, and conduct PoCs for new tools and solutions
• Collaborate with developers and architects to enhance frontend and API performance
• Conduct root cause analysis of performance issues using logs and monitoring tools
• Ensure high availability and reliability of applications and services

Requirements:

• 6-9 years of hands-on experience in Performance, Reliability, and Scalability testing
• Strong skills in capturing, analyzing, and optimizing performance metrics
• Expertise in performance testing tools such as Locust, Gatling, k6, etc.
• Experience working with cloud platforms (Google Cloud, AWS, Azure) and setting up performance testing environments
• Knowledge of CI/CD deployments and integrating performance testing into pipelines
• Proficiency in scripting languages (Python, Java, JavaScript) for test automation
• Hands-on experience with monitoring and observability tools (New Relic, AppDynamics, Prometheus, etc.)
• Strong knowledge of JVM monitoring, thread analysis, and RESTful services
• Experience in optimising frontend performance and API performance
• Ability to deploy applications in Kubernetes and troubleshoot environment issues
• Excellent problem-solving skills and the ability to troubleshoot customer issues effectively
• Experience in increasing application/service availability from 99.9% (three 9s) to 99.99% or higher (four/five 9s)

EEO Statement:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

·        Designing and building responsive and mobile-friendly websites optimized for different devices and browsers

·        Writing clean, efficient, and well-documented code using languages such as HTML, CSS,Bootstrap and JavaScript

·     Implementing and maintaining website content management systems

·     Troubleshooting and debugging issues to ensure websites are functioning correctly

·        Staying up-to-date with the latest web technologies and industry trends to ensure the website is current and secure

·        Creating and managing databases for website functionality

·        Ensuring website accessibility and security to protect sensitive data and user information

·        Maintaining and updating existing websites

·        Testing both new and current website and correcting potential errors that may arise

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage