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Job Summary:
We are looking for a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide technical assistance and support to end-users, troubleshoot hardware and software issues, and ensure smooth day-to-day operations of desktop systems.
Key Responsibilities:
- Provide technical support for desktops, laptops, printers, and other IT equipment.
- Install, configure, and maintain operating systems and software applications.
- Troubleshoot system and network problems, diagnosing and solving hardware/software faults.
- Respond to technical support tickets via phone, email, or in person.
- Set up user accounts, permissions, and passwords in accordance with company policies.
- Ensure data backup and recovery processes are in place.
- Maintain asset records and update inventory logs.
- Coordinate with vendors for hardware replacements or repairs.
- Provide support during software and hardware upgrades.
- Document technical issues and resolutions in the support ticketing system.
Required Skills:
- Strong knowledge of Windows OS (7/10/11), Microsoft Office, and basic networking.
- Familiarity with remote desktop tools and help desk software.
- Basic understanding of Active Directory and system security.
- Good problem-solving and communication skills.
- Ability to work independently and under pressure.
Educational Qualification:
- Diploma / Graduate in IT, Computer Science, or related field.
- Certifications like CompTIA A+, Microsoft (MCP/MCSA), or equivalent are a plus.
Preferred Experience:
- 0–2 years of experience in desktop or IT support.
- Experience in handling onsite and remote support for users.

About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have ~1200 employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 500K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We operate at scale, managing over 40 billion API hits and 120 billion events monthly, with more than 500 micro-services in production. Our systems handle 200+ terabytes of application data and 6 petabytes of storage.
About the Role:
HighLevel Inc. is looking for a Lead SDET with 8-10 years of experience to play a pivotal role in ensuring the quality, performance, and scalability of our products. We are seeking engineers who thrive in a fast-paced startup environment, enjoy problem-solving, and stay updated with the latest models and solutions. This is an exciting opportunity to work on cutting-edge performance testing strategies and drive impactful initiatives across the organisation.
Responsibilities:
- Implement performance, scalability, and reliability testing strategies
- Capture and analyze key performance metrics to identify bottlenecks
- Work closely with development, DevOps, and infrastructure teams to optimize system performance
- Review application architecture and suggest improvements to enhance scalability
- Leverage AI at appropriate layers to improve efficiency and drive positive business outcomes
- Drive performance testing initiatives across the organization and ensure seamless execution
- Automate the capturing of performance metrics and generate performance trend reports
- Research, evaluate, and conduct PoCs for new tools and solutions
- Collaborate with developers and architects to enhance frontend and API performance
- Conduct root cause analysis of performance issues using logs and monitoring tools
- Ensure high availability and reliability of applications and services
Requirements:
- 6-9 years of hands-on experience in Performance, Reliability, and Scalability testing
- Strong skills in capturing, analyzing, and optimizing performance metrics
- Expertise in performance testing tools such as Locust, Gatling, k6, etc.
- Experience working with cloud platforms (Google Cloud, AWS, Azure) and setting up performance testing environments
- Knowledge of CI/CD deployments and integrating performance testing into pipelines
- Proficiency in scripting languages (Python, Java, JavaScript) for test automation
- Hands-on experience with monitoring and observability tools (New Relic, AppDynamics, Prometheus, etc.)
- Strong knowledge of JVM monitoring, thread analysis, and RESTful services
- Experience in optimising frontend performance and API performance
- Ability to deploy applications in Kubernetes and troubleshoot environment issues
- Excellent problem-solving skills and the ability to troubleshoot customer issues effectively
- Experience in increasing application/service availability from 99.9% (three 9s) to 99.99% or higher (four/five 9s)
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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Developing automated mobile application test scripts that are robust, performant and maintainable using Appium, Espresso and other automation tools.
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Working closely with developers, designers to meet team commitments.
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Ensuring that applications and API’s developed by the team are reliable and meet user needs
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Testing of any SaaS products and clear understanding of architecture and design across all systems.
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Test strategy formulation will include decomposing the business and technical requirements into test case scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other preparation activities..
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Scope and create quality assurance plans, data, procedures and scripts.
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Good knowledge of mobile concepts. Debugging Concept for iOS and android
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3-5 years of professional software testing experience.
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Experience in Mobile App Automation for iOS and Android Apps using Appium, Detox or any other automation tools like Espresso etc.
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Good understanding of Android Architecture, iOS Architecture and their components.
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Having a good understanding of databases like Mongo DB and it’s working.
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Must have knowledge of using debugging proxy application tools like Charles, Fiddler etc.
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Perform mobile test task estimation, task execution, Regression Testing and Functional System testing.
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A practiced eye for margin errors and other visual errors in mobile applications.
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Having understanding and experience in using basic UNIX commands.
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Working knowledge of XCode instruments And Android Studio.
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Experience in API / WebServices Testing with tools such as Rest Assured
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Expertise in JavaScript language is a plus
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Hands-on experience with Test Cycle Management tools like JIRA
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Exposure to various development & testing tools such as Git/Jenkins/Bitbucket
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Must have working knowledge in building and executing automation scripts
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Good analytical and problem-solving skills.

· Designing and building responsive and mobile-friendly websites optimized for different devices and browsers
· Writing clean, efficient, and well-documented code using languages such as HTML, CSS,Bootstrap and JavaScript
· Implementing and maintaining website content management systems
· Troubleshooting and debugging issues to ensure websites are functioning correctly
· Staying up-to-date with the latest web technologies and industry trends to ensure the website is current and secure
· Creating and managing databases for website functionality
· Ensuring website accessibility and security to protect sensitive data and user information
· Maintaining and updating existing websites
· Testing both new and current website and correcting potential errors that may arise
Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.
Responsibilities :
· Customer Relationship Management
· Incident Management. Manage ticket queue and resolve it in timely manner.
· Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.
· Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.
· SLA Management
· Develop and maintain accurate technical and user documentation.
· Working with QA to ensure the quality and timing of new release deployments.
Skills/Experience :
· Strong analytical and problem-solving skills and interest in learning new things will be the key.
· Excellent interpersonal skills handling internal and external customers
· About 3 years of professional experience in providing product support in leading BFSI sector organisations
· Experience in any DB (SQL/noSQL)
· Testing Exposure will be an added advantage


Years of Experience (minimum & maximum) • 3+ years
What are the organizations that the candidate should have worked for?
(Indicate which criteria are mandatory)
• Must have good understanding of the eCommerce domain in at least one retail segment.
What are the nature and scope of responsibilities the candidate should have handled?
(Indicate which criteria are mandatory)
• Experience converting visual designs to HTML with an acute eye for detail and design fidelity
• Strong understanding of GUI architecture, site navigation and web design principles, and the ability to create and
maintain web pages quickly and efficiently
• Extensive web programming experience including web security, cross browser compatibility, and performance tuning
• Development experience in the area of: Responsive design/development and mobile device applications and
optimized Web sites
• Hands on design & development skills in HTML/XHTML, HTML5, CSS2, CSS3
• Knowledge of W3C standards, Web accessibility
• Hands on experience with Object oriented JavaScript and Design Patterns
• Extensive experience in at least one of the modern frameworks like jQuery / jQueryUI / Angular JS / ExtJS / Ember JS /
Backbone JS / React / TypeScript
Knowledge & Skills (Indicate which criteria are mandatory)
• Strong knowledge of one or more of the following mobile libraries / toolkits - jQuery Mobile, Sencha Touch,
PhoneGap, Bootstrap etc.
• Hands on experience in Oojs(Object oriented javascripts)
• Web Services integration using JSON/XML, REST
• Basic understanding of OOPs concepts
• Social networking: the use of popular Social APIs are a plus
• Exposure to Internet specific issues : e-mail deliverability, SEO, cookies, web sniffers, Firebug, search algorithms
• Familiarity with source control systems
• Well defined knowledge of eCommerce business processes, practices, and applications
• Familiarity and proficiency with current and emerging Digital Commerce platforms and technologies, including Java,

● 3-5 Years of hands-on experience creating public, complex web and mobile systems using multiple languages.
● Proficient in at least three core development technologies used within XSEED.
● Good knowledge of AGILE product development lifecycle and the process tools: SCRUM, JIRA-like tools; Familiarity with Pair Programming is a must.
● Proficient understanding of code versioning tools, such as Git.
● Passion for learning, fiddling, tinkering, researching, teaching and sharing. You should have strong interpersonal skills in order to collaborate with colleagues on correcting software issues. In addition, you should also have a continuous desire to learn new things. Technology is constantly evolving, and you will need to learn new programming languages and software design methods as they arise.
● Knowledge in NLP, ML and Computer Vision frameworks would make you stand apart and be a major plus point.
Front-End
● Proficient understanding of web markup, including HTML5, JavaScript, CSS3.
● Proficient understanding of at-least one of these JavaScript frameworks: ReactJS, VueJS, AngularJS.
● Proficient understanding of asynchronous request handling, partial page updates, and AJAX.
● Proficient understanding of cross-browser compatibility issues and ways to work around them.
● Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS.
Back-End
● Proficient knowledge of one or more back-end programming languages and frameworks such as NodeJS, Ruby on Rails or Django.
● Proficient understanding of both relational and non-relational database technologies such as MySQL, PostgreSQL and MongoDB.
● Good understanding of user authentication and authorization between multiple systems, servers, and environments.
● Good understanding of building light, API-only microservices and deploy them using Docker and Kubernetes.
Familiarity with mobile technologies would be a significant bonus, like the iOS Swift SDK, Android Kotlin SDK, or better yet, the Flutter Dart framework.



Currently, We Are Hiring For Sr PHP Developer
Candidate should have these skills:
1) PHP
2) Laravel
3)Codeigniter
4) MVC frameworks
Note:
1) Minimum 3-8 year experience required.
2) Salary is not a constraint for the right candidate.
Perks and Benefits
Salary is not a constraint for the right candidate....


